PowerPoint PresentationRinnai Touch Wi-Fi Product Release Notes Ver
1.0 March 2019
1
Rinnai Touch Wi-Fi - Overview • Operates your climate system from
anywhere with an internet connection
• Operates Rinnai & Brivis Ducted Gas Heaters, Evaporative
Coolers and Add-On
Cooling (Dual Comfort) systems which have a Wired Networker
Controller
• Remote Access (Router Mode) & Optional Direct Access (Home
Direct Mode)
• Adjust Mode, Temperature - both Single and Multi Temperature
(Adaptive
Zoning & Zone Plus, where fitted), and Evap Cooling Fan
Speed
• Portrait and Landscape orientation
2
User Interface • Designed to replicate the look, feel and intuitive
functionality of the Networker NC-7 Touchscreen Controller
3 Gas Ducted Add-On Evap Cooling
ZonePlus: Single Temperature Set Point
What’s in the Box?
Installation Manual
Screws, Plugs & Mini Screwdriver
Existing Wired Controller:
System Requirements (for Remote Access):
• Working Wireless Wi-Fi connection: 802.11b/g/n @ 2.4GHz
only
• Security: WPA2 and Internet service, or mobile connection
• Home internet service
Wi-Fi Module for Internal Use Only:
• Recommended to be within 10m of home router (when Configure for
Router Mode)
GPO for Wi-Fi Module Power Pack – used as follows:
• NC-7 Touchscreen: only required when climate system has four (4)
NC-7 Touchscreens connected
• NC-3 and NC-6: always required 5
Typical Hardware Installation
6Please refer to detailed instructions in the Installation
Manual.
Connecting and Navigating the App • Download the latest Rinnai
Touch Owner’s Manual from the Rinnai website
• Download the Rinnai Touch App from the Apple Store or Google
Play
• Open the App and configure it following the prompts
7
• The Wi-Fi Module can operate in two ‘Network Modes’.
1. Router Mode – When connection to the Wi-Fi Module is via the
home router, either inside the home or outside
the home via the internet (cloud). This mode allows for multiple
users.
2. Home Direct Mode – Direct connection to the Touch Wi-Fi module
(without a home router) only from inside
the home. This mode does not allow for multiple simultaneous user
access to Networker system.
• Backward compatibility
• Retrofit opportunities for past installations with NC-3, NC-6 or
NC-7 Touchscreen Wired Networker Controllers
• Includes Brivis Classic Systems with a Wired Networker Controller
using either a 519 or 539 Analog to Digital
Interface Board
8
FAQ’s • Please refer to the Owner’s Manual - Connecting and
Navigating the App, for a comprehensive list of FAQs.
9
Resources • Electronic resources embedded within this document –
double click icon to open.
Rinnai Touch Wi-Fi Kit Flyer
Rinnai Touch Wi-Fi Kit Installation Manual
Rinnai Touch Wi-Fi Kit Owner’s Manual
10
Introducing the new Rinnai Touch App, allowing you the ultimate
comfort and control of your gas ducted heater, evaporative or
add-on cooling system. Utilising your home Wi-Fi network you can
now control your Rinnai and Brivis systems from almost
anywhere!
Rinnai T uch
existing Gas Ducted Heaters, Add-On Cooling and Evaporative Cooling
systems which have Wired Networker Controllers (see compatibility
table below)
• Wi-Fi control compatible with both IOS and Android smart
devices
• Utilises existing home Wi-Fi network or mobile network.
• Multi user - total control for everyone
rinnai.com.au
Compatibility* YES NO
Gas Ducted Heating Add-On Cooling Evaporative
Cooling
On/Off • • •
Working Wireless Wi-Fi connection
Home System Requirements 802.11b/g/n @2.4GHz (Security: WPA2)
Mobile Device iOS 8 and Android 4.4 (API 15) or higher
Please consult you local specialist dealer for more
information.
+Where fitted
*Depending on your system, there may be some display limitations on
your smart device.
With our policy of continuous improvement, we reserve the right to
change, or discontinue at any time, specifications or designs
without notice. Pictures for illustrative purposes only.
charlesb
APPLY MODULE IDENTIFICATION LABEL
Rinnai 3 Touch Wi-Fi Kit IM
Congratulations on the purchase of a Rinnai Touch Wi-Fi Kit that is
compatible with Rinnai and Brivis home comfort systems,
specifically Ducted Gas Heating, Dual Comfort (Add-On Refrigerated
Cooling) or Evaporative Cooling systems with Wired Networker
Controller.
Important Note Read this manual carefully before installing or
operating your Wi-Fi Module. Make sure to save this manual for
future reference. For reliable connection to the Wi-Fi module,
router firmware and smart device software should be the latest
version. Terms and Conditions The Terms and Conditions are
available when downloading the Rinnai Touch App used to connect
with the Wi-Fi Module. Please read these carefully before
proceeding. Disclaimer IMPORTANT NOTICE: This document is a guide
only. Laws, regulations and industry standards can vary between
States and Territories. Accordingly, this guide must be read in
conjunction with, and subject to, all laws, regulations and
industry standards applicable in the State or Territory in which
the products are installed. You must ensure that the installation
of the products will comply with those laws, regulations and
standards, and that the products recommended to customers are fit
for the purpose for which they are intended. Privacy Notification
Rinnai Australia Pty Ltd will collect personal information when
warranty and maintenance registration forms are completed.
This personal information is collected under the guidance of the
Privacy Information Protection Act 1998. The purpose of collecting
this information is to:
• process customer requests for us to provide service
activities;
• register purchases of equipment for warranty;
• register requests for a survey/quotation for heating,
ventilation, and air conditioning goods and services.
The intended recipients of the information are:
• employees of Rinnai.
• federal and state governments who may require the information for
administration purposes.
While the supply of the information is voluntary, if our customers
cannot, or do not wish to provide the information sought, the
company may not be able to provide the services requested. If
information has already been provided, an application can be made
for access or amendment of that information, or to request that it
not be used. Customers have a right of access to, and correction
of, the information concerning them in accordance with the relevant
procedures under the Act. Enquiries concerning this matter can be
addressed to the Business Practices Officer using the “Contacts” on
page 20.
With our policy of continuous improvement, we reserve the right to
change, or discontinue at any time, specifications or designs
without notice. Pictures for illustration purposes only. All rights
reserved. No part of these documents may be used in any way or form
without prior written consent from Rinnai Australia Pty Ltd. ™ iOS
is a trademark of Apple Inc. ™ Android is a trademark of Google
LLC.
Rinnai 4 Touch Wi-Fi Kit IM
Table 1. Definitions
Abbreviation Description
N-BW2 N-BW2 Networker Bridge (Wi-Fi Module) SSID Service Set
Identifier WPA Wi-Fi Protected Access TCP Transmission Control
Protocol AP Access Point MTSP Multi-Temperature Set Point STSP
Single Temperature Set Point N-PM1 Zone Plus Power Module NC-3
Networker Controller (pre 2010) NC-6 Networker Controller (from
2012) NC-7 Networker Touch Controller NT-1 Networker Remote
Temperature Sensor
Shall Indicates a mandatory requirement of this manual. Should
Indicates a recommended requirement of this manual. Any deviations
from these instructions may, at the discretion of the manufacturer,
void the warranty. As a result, the customer and/or installer may
be charged a fee for non-product warranty related call outs. Also
note that failure to comply with these instructions may preclude
company service personnel from being able to service the
device.
GLOSSARY Default Access Point (AP) state. All N-BW2 Wi-Fi Modules
are defaulted to this state when first powered on. When in this
state only the Wi-Fi configuration mode is allowed. The default
Access Point is the software state of the Module out of the box.
Pressing and holding the AP button while the module is switched on
will force the Wi-Fi Module to operate at these factory settings.
Home Direct In this state the N-BW2 Wi-Fi Module operates as an
access point which can be associated with the SSID and WPA
passphrase defined by the user. When operating in this state a
network router is not needed to access the Networker system. By
default the N-BW2 Wi-Fi Module will operate in the Networker system
access mode. Once configured, re-configuration of the N-BW2 Wi-Fi
Module can only be performed by placing the module into its Default
Access Point (AP) state. Router Mode In this state the N-BW2 Wi-Fi
Module associates with a router, the SSID and WPA passphrase
configured to match that of the router. This is the most common
state the Wi-Fi Module operates in. By default the Wi-Fi Module
will operate in the Networker system access mode but can revert to
the Wi-Fi configuration mode. Once configured, re-configuration of
the N-BW2 Wi-Fi Module can only be performed by placing the module
into its Default Access Point (AP) state.
Rinnai 5 Touch Wi-Fi Kit IM
WARNINGS AND IMPORTANT INFORMATION
IMPORTANT
READ ALL INSTRUCTIONS BEFORE USING. Always comply with the
following precautions to avoid dangerous situations and to ensure
optimum performance. Failure to carefully read and follow all
instructions in this manual can result in equipment malfunction,
property damage, personal injury and/or death. DANGER: Indicates an
imminently hazardous situation which, if not avoided, will result
in personal injury or death. WARNINGS: Indicates a potentially
hazardous situation which, if not avoided, could result in personal
injury or death. CAUTIONS: Indicates a potentially hazardous
situation which, if not avoided, could result in minor or moderate
injury or damage to the appliance. It may also be used to alert
against unsafe practices.
WARNING
WARNING. The Rinnai Touch Wi-Fi Module is supplied with a 12V DC
Plug Pack Socket if required. Only this power supply must be used.
The Module must be installed indoors only. Installation must be
performed by a qualified person and in accordance with local and
national wiring laws. The Module is NOT intended for use by persons
(including children) with reduced physical, sensory or mental
capacities, or lack of experience and knowledge unless they have
been given supervision or instruction concerning use of the
appliance by a person responsible for their safety. Children should
be supervised to ensure that they do not play with the appliance.
If any cables are damaged, they shall be replaced by the
manufacturer or its service agent or similarly qualified person in
order to avoid a hazard. Stranded conductors shall not be
consolidated by lead-tin soldering where they are subject to
contact pressure.
Rinnai 6 Touch Wi-Fi Kit IM
1.0 TABLE OF CONTENTS
1.0 Hardware Installation 7
1.3 Specifications
...............................................................7
4.2 Securing the Wi-Fi Module
........................................11
4.3 Electrical Control Wiring
............................................11
5.0 Wi-Fi Module Unique Identification Labels 15
6.0 Powering On 16
8.0 Warranty 19
1.0 HARDWARE INSTALLATION 1.1 KIT CONTENTS • N-BW2 Wi-Fi
Module
• 12V DC Power Pack
• Screws, Plugs and Mini Screwdriver
• Unique Module Identification Labels
• This installation manual (must be retained by the home
owner).
1.2 COMPATIBILITY AND REQUIREMENTS Product Compatibility
Home Comfort Systems: Rinnai/Brivis Ducted Gas Heating, Dual
Comfort (Add-On) or Evaporative Cooling system.
Existing Wired Networker Controller
Home System Requirements
Mobile Device
1.3 SPECIFICATIONS • Standard: IEEE 802.11b/g/n
• Antenna Type: Internal
• Frequency: Wi-Fi 2.4GHz
• Minimum & Maximum Operating Temperature Range: 0°C to
70°C
• Operating Relative Humidity: 10%–85%
• Power Input: DC 12V/300mA
• Location: Wi-Fi Module shall be within 10m of wireless router
where applicable.
Rinnai 8 Touch Wi-Fi Kit IM
2.0 MODULE OVERVIEW Figure 1. Operating Indicator (front
view)
PWR BUS WIFI SER
1 2 3 4
PWR AP LNK 5
6 7 8 109
Table 2. Operating Indicators
2 BUS Networker system communication indication
3 Wi-Fi Wi-Fi module operation indication
4 SER Not used
REAR VIEW 5 USB Not used
6 Plug Pack Socket 12V DC
Supplied in the kit is a power adaptor which steps down the
supplied voltage from 240VAC to 12V DC. The 12V DC terminal end
inserts into the ‘Plug Pack Socket’ on the Wi-Fi Module. In NC-7
based systems if three or less NC-7 Touch controllers are installed
the power adaptor is not required.
7 PWR The Power ON/OFF button isolates power to the device,
disabling system control through the App. The DC power supplied
from the TW1 & TW2 terminals on the Wi-Fi module is not
impacted from this power isolation.
8 AP This button allows the Wi-Fi Module to be forced to its
Default AP State. To do this follow the procedure as outlined
below. 1. Switch Power OFF to the Wi-Fi Module 2. Press the AP
button. 3. While pressing the AP button, switch power ON to the
Wi-Fi Module. 4. Keep pressing the AP button until the Wi-Fi LED
flashes orange.
9 Networker NC-7 Touch Connection
When three or less NC-7 Touch controllers are installed the loom
supplied with the Wi-Fi kit provides both the power and
communication connections. One end of the 20m loom connects to the
‘Touch Connection’ socket on the Wi-Fi Module and the other to a
spare socket on the NC-7 Interface Module in Figure 4 on Page
12.
10 2-Wire Bus Connections
The 2-wire bus connection terminal block facilitates 2-wire bus
connection of heating/cooling appliances, NC-3/NC-6 Networker
controls and NT-1 Sensors.
Rinnai 10 Touch Wi-Fi Kit IM
3.0 PRE-INSTALLATION The following sequence of tasks will assist
with configuration and installation of your Wi-Fi module.
1. Position the Wi-Fi Module and install in accordance with Section
4.
2. Affix the loose supplied Unique Identification Label onto the
backing plate of the Master Networker Controller. See Section
5.
3. Turn power onto your system.
4. Download the latest Rinnai Touch Owner’s Manual from
www.rinnai.com.au.
5. Download the Rinnai Touch App from the Apple Store or Google
Play.
6. Launch the App and follow the prompts to install.
4.0 INSTALLATION 4.1 WI-FI MODULE LOCATION The Wi-Fi Module shall
be positioned in a waterproof environment within 10m of your
wireless router (where applicable) to ensure reliable
communication. If this distance is more than 10m the transmitting
signal may be predisposed to interruption. Please consult your
installer in the first instance if this issue is identified. The
environment must not exceed a temperature of 70°C and relative
humidity of 85%.
IMPORTANT
The Wi-Fi Module MUST NOT be installed inside any appliance cabinet
as this will adversely affect the Wi-Fi connection.
Rinnai 11 Touch Wi-Fi Kit IM
4.2 SECURING THE WI-FI MODULE With the supplied screws secure the
Wi-Fi Module backing plate to a truss within the ceiling or joist
beneath the floor. Figure 3 shows the recommended orientation of
the Wi-Fi Module backing plate and Wi-Fi Module.
Figure 3. Mounting Wi-Fi Module
NOTE
We recommend mounting to backing plate once configuration is
complete. As once mounted, removal may be difficult.
R innai
R innai
Secure screws
Backing Plate
4.3 ELECTRICAL CONTROL WIRING Use “Figure 4. Control Configuration”
on page 12 to determine the power requirements and control wiring
configuration for your system.
Once completed, with all power OFF to the system, connect the Wi-Fi
Module as shown in Figures 5, 6 or 7. Once wiring of the system is
complete the power should be turned ON in the below sequence:
1. 506 or 516 Zone Module (if connected)
2. Ducted Gas Heater, Evaporative Cooler or Add-On
3. N-PM1 Power Module (if connected)
4. Wi-Fi Module
NOTE
Every system must have at least one NC-3, NC-6 or NC-7 Master
Controller. Other connected devices may include NC-3, NC-6, NC-7
and NT-1.
Rinnai 12 Touch Wi-Fi Kit IM
Figure 4. Control Configuration
YES
The Wi-Fi Module requires a power-point for the 12V DC
plug-pack
provided.Communication is via figure-8 cable connection to the
2-wire bus
connections on the Wi-Fi Module. (Fig 5)
YES
NO
The Wi-Fi Module requires NO power-point as the spare port of the
NC-7 Interface
Module can be used for power and communication with the device
using the
4-way cable provided.(Fig 6)
The Wi-Fi Module requires a power-point for the 12V DC
plug-pack
provided.Communication is via figure-8 cable connection to the
2-wire bus
connections on the Wi-Fi Module. (Fig 7)
NO
Figure 5. Up to two NC-3 or NC-6 controllers
NOTE
Every system must have at least one NC-3, NC-6 or NC-7 Master
Controller. Other connected devices may include NC-3, NC-6, NC-7
and NT-1.
Appliance
Wi-Fi Module
(field supplied GPO)
NOTE
Every system must have at least one NC-3, NC-6 or NC-7 Master
Controller. Other connected devices may include NC-3, NC-6, NC-7
and NT-1.
TW 2
TW 1
(field supplied GPO)
NC-7 Networker Controller
ZONES
TW 2
TW 1
(field supplied GPO)
Wi-Fi Module Power Transformer 12V DC 1.5m loom
(supplied)
HEAT
NOTE
Every system must have at least one NC-3, NC-6 or NC-7 Master
Controller. Other connected devices may include NC-3, NC-6, NC-7
and NT-1.
Rinnai 15 Touch Wi-Fi Kit IM
5.0 WI-FI MODULE UNIQUE IDENTIFICATION LABELS The Touch Wi-Fi Kit
contains three identical labels unique to the Wi-Fi Module.
• Label 1: Affixed to the Wi-Fi Module.
• Label 2: Affixed to the front cover of this Installation Manual
(home owner to retain for future reference).
• Label 3: It is recommended that this label be affixed to the
backing plate of the Wired Networker Controller configured as the
Master.
Rinnai 16 Touch Wi-Fi Kit IM
6.0 POWERING ON After you power on the Wi-Fi Module you will see
various coloured indicators flashing.
Table 3. Operating Indicators Operating Indicators Colour
Indication Description
PWR
Orange Flash Fast Continuous Primary module is saving
operational/configuration settings to memory.
Solid Primary module is clearing the configuration settings to
their default values.
Green Flash Fast Continuous Primary module is loading configuration
settings from memory. Solid Primary module is idle (indicates power
on).
BUS Networker system communication indication Green Flash Once When
a Networker System communication packet has been received.
Wi-Fi
Orange
Flash Fast Continuous Wi-Fi Module is saving configuration settings
to memory. Wi-Fi Module is configuring itself for Default AP state
operation due to AP push button being pressed (on power up).
Flash Slow Continuous Wi-Fi Module is in the Default AP state with
no client associated with it. Flash Once Wi-Fi Module is in the
Default AP state and a packet transfer has occurred.
Flash ‘N’ Times Repeatedly Wi-Fi Module has experienced a fault,
the number of flashes indicates the fault. Refer to Table 4.
Solid Wi-Fi Module is waiting for switch over to the Default AP
state after being in the Router Mode with no connection to the
named router occurring for 3 minutes.
Green
Flash Fast Continuous Wi-Fi Module is loading configuration
settings from memory.
Flash Slow Continuous Wi-Fi Module is in the Home Direct Mode with
no client associated with it OR in the user configured Router Mode
and not associated with the named router.
Flash Once Wi-Fi Module is in the Home Direct/Router Mode and a
packet transfer has occurred.
Solid Wi-Fi Module is waiting for switch over to the Default AP
state after being in the Router Mode for at least 3 minutes without
being able to connect with the named router.
Rinnai 17 Touch Wi-Fi Kit IM
7.0 WI-FI MODULE ERROR CODES The Wi-Fi Module error codes will not
disrupt operation of your appliance and may clear after some time.
This error will remain visible on your App or Networker until your
Wi-Fi Module resumes operation. Table 4 details the error number,
description, flashes and corrective action. If you are unable to
resolve the issue and if the problem persists contact Rinnai.
Table 4. Error Description
Wi-Fi Operating Indicator Flashes Description Corrective
Action
Error Code 50 1 No configuration data detected. Replace the Wi-Fi
Module.
Error Code 51 3 Wi-Fi Module configuration error. Check
SSID/password entry otherwise replace the Wi-Fi Module.
Error Code 52 3 Wi-Fi Module connection error. Cannot connect to
assigned router after 30 seconds.
The Wi-Fi Module will try to connect to the assigned router for 3
minutes. After 30 seconds if the assigned router is not located
this error code is registered. Check router and check distance
between router and Wi-Fi Module.
Error Code 53 N/A The Wi-Fi Module has been forced to operate in
its Default AP State because the assigned router could not be
located.
This is the code to look for when the customer has changed their
router. The Wi-Fi Module will operate in this mode for 2 minutes
before switching back to trying to connect to the assigned
router.
Error Code 54 N/A
The Wi-Fi Module has been forced to operate in its Default AP State
because it is yet to be configured.
This is the code to look for when the customer has not configured
their Wi-Fi Module yet. As such it will operate indefinitely in AP
mode using its default SSID/password combination. There is no
access to the networker system when in this mode.
Error Code 55 4 Internal type 1 communication error.
This error will not allow the Wi-Fi Module initial configuration or
system access in-house. If problem persists replace the Wi-Fi
Module.
Error Code 56 5 Internal type 2 communication error.
This error will not allow system access in-house. If problem
persists replace the Wi-Fi Module.
Rinnai 18 Touch Wi-Fi Kit IM
Networker Error Code
Wi-Fi Operating Indicator Flashes Description Corrective
Action
Error Code 57 2 Remote access error: Security type 1 error.
This error will not allow system access out of house. If problem
persists replace the Wi-Fi Module.
Error Code 58 2 Remote access error: Security type 2 error.
This error will not allow system access out of house. If problem
persists replace Wi-Fi Module.
Error Code 59 6 Remote access error: Server type 1 configuration
error.
This error will not allow system access out of house. If problem
persists replace the Wi-Fi Module.
Error Code 60 7 Remote access error: Server type 2 error.
This error will not allow system access out of house. If problem
persists replace Wi-Fi Module.
Error Code 61 7 Remote access error: Server type 2 connection type
1 error.
This error will not allow system access out of house. If problem
persists replace the Wi-Fi Module.
Error Code 62 7 Remote access error: Server type 2 connection type
2 error.
This error will not allow system access out of house. If problem
persists replace the Wi-Fi Module.
NOTE: Some of these error codes will only display once the App has
been downloaded and correctly configured.
Rinnai 19 Touch Wi-Fi Kit IM
8.0 WARRANTY WARRANTY: Rinnai Touch Wi-Fi Kit
This product is warranted for a period of one (1) year from the
date of purchase, in accordance with the Terms and Conditions of
Warranty detailed below.
IMPORTANT – TO BE READ IN CONJUNCTION WITH THE TERMS AND CONDITIONS
OF WARRANTY
• The fitness for purpose of the Wi-Fi Kit and ensuring suitable
Wi-Fi connectivity is the sole responsibility of the Qualified
Installer and or Purchaser.
• The Wi-Fi Kit must be installed by a suitably Qualified Installer
in accordance with local and national wiring codes, otherwise the
warranty will be void.
• Always refer to the Installation and Owner’s Manuals to ensure
the correct installation and operation procedures have been
followed.
• The Wi-Fi Module is to be installed indoors only; warranty
excludes damage caused by the elements such as rain, wind,
lightning, or harmful environmental conditions.
• Warranty on the Wi-Fi Kit is separate from the warranty on
associated appliances, equipment and ancillary components.
• Before placing a warranty call, refer to the Troubleshooting
Guide or FAQs listed in the Owner’s Manual ‘Connecting and
Navigating the App’ to assist in finding a resolution.
• For further information go to the Rinnai website,
www.rinnai.com.au and follow the Wi-Fi links.
B064749 20 Touch Wi-Fi Kit IM March 2019
CONTACTS
Rinnai has a Service and Spare Parts network with personnel who are
fully trained and equipped to give the best service on your Rinnai
appliance. If your appliance requires service, please call our
National Help Line.
With our policy of continuous improvement, we reserve the right to
change, or discontinue at any time, specifications or designs
without notice.
Australia Pty. Ltd. ABN 74 005 138 769
100 Atlantic Drive, Keysborough, Victoria 3173
P.O. Box 460, Braeside, Victoria 3195
AU45204
Product Sales & Service National Help Line
Tel: 1300 555 545* Fax: 1300 555 655 *Monday to Friday, 8.00am to
5.30pm EST
For further information visit www.rinnai.com.au or email
[email protected]
charlesb
OWNER'S MANUAL Connecting and Navigating the App
T UCH APP
TABLE OF CONTENTS
Information on Network Mode Selection The Wi-Fi Module can operate
in two Network Modes.
1. Router Mode – When connection to the Wi-Fi Module is via the
home router, either inside the home or outside the home via the
Cloud (internet). This mode allows for multiple users.
2. Home Direct Mode – Direct connection to the Wi-Fi Module
(without a home router) only from inside the home. In this mode
multiple devices cannot access the Networker System
simultaneously.
INITIAL SETUP • Ensure you have a compatible Wired Networker
Controller. • Make sure your Rinnai Touch Wi-Fi Module is installed
and operational. • Make sure your heating and cooling appliances
are powered up and working. • Make sure you have switched your
smart device (eg. mobile phone) to Wi-Fi mode and that you are in
range of
the Wi-Fi Module and your home router if you have one. • Have your
unique Wi-Fi Module identification label on hand prior to
connecting to the Rinnai Touch App (located
on the Wi-Fi Module, the front cover of the installer manual or on
the back of the Master Networker Controller). NOTE: Depending on
your system configuration, there may be some display limitations on
your smart device. See FAQ's.
Initial Setup
...................................................................................2
Downloading the Rinnai Touch App
..............................................3
Configuration
.................................................................................4
Configuring your Wi-Fi Module 4 Operating System - Connecting to
the Wi-Fi Module 4 Router Mode Option 6 Home Direct Mode Option
7
App Essentials
...............................................................................8
Navigating the App 8
FAQ’s
............................................................................................
12
Rinnai 3 Rinnai Touch App OM
COMPATIBLE WIRED NETWORKER CONTROLLERS NC-3 & NC-6 NC-7 Touch
Screen
NC-1 NC-2 & NC-4
DOWNLOADING THE RINNAI TOUCH APP Below are the QR codes to download
the Rinnai Touch App from either the Apple Store or Google Play.
For Android users, scan QR Code A, for iOS users (iPhone, iPad,
etc.) scan QR Code B. If unable to scan the QR code visit an App
store and search ‘Rinnai Touch’ to locate and download it.
QR Code A - Android QR Code B - iOS
When the Rinnai Touch App is launched for the first time the Wi-Fi
Module must be configured to either Router Mode or Home Direct
Mode.
ZONES
CONFIGURATION
Configuring your Wi-Fi Module Before proceeding with the ‘Router
Mode’ configuration process of your ‘Touch Wi-Fi’ Module your
router firmware and smart device software should be updated to
ensure Wi-Fi operation is reliable. On launching the Rinnai Touch
App an attempt is made to connect with the Wi-Fi Module. Failure to
connect results in the option to configure the Wi-Fi Module. The
process is identical for both the iOS and Android operating
systems. However, the individual screen shots may differ slightly
between the operating systems.
Operating System - Connecting to the Wi-Fi Module
The option to configure the Wi-Fi Module appears with the screen
illustrated in Figure 1.
Figure 1. Option to Configure N-BW2 Connection Settings
Figure 2. Scanning/Entering Default AP SSID/WPA Password
CONNECTION NOT FOUND
OR
Please check your network connection and try to CONNECT again
CONNECT CONFIGURE
Manually enter the details below
Locate the sticker either on your device or on the accompanying
card and scan the QR code on the
sticker
PREVIOUS NEXT
Rinnai Example1
Example 1234
Pressing the CONFIGURE button brings up the screen illustrated in
Figure 2.
This screen allows the QR code on the product label sticker to be
scanned to extract the Default AP SSID/ WPA password
combination.
If the QR code scan fails you can manually type in information from
the identification sticker at the prompts.
Insert: Default Network Name Insert: Default Security Key
Rinnai 5 Rinnai Touch App OM
Pressing the NEXT button forces connection to the SSID entered/
scanned using the WPA password entered/scanned.
Figure 3. Connecting to the Wi-Fi Module Using Default AP
SSID/WPA
Figure 4. Error Connecting Screen
You are prompted to try and connect again should connection to the
Wi-Fi Module fail at this stage.
See Figure 4.
Please check your network connection and try to connect
again.
NOTE NOTE
The Wi-Fi Module MUST be in its Default AP operating state for the
connection to be established.
If this connection error persists then potentially the device has
not been connected to the default SSID the Wi-Fi Module is
operating with. You should proceed to connect to this SSID from the
connection settings page of your device.
Successful connection to the Wi-Fi Module results in the display of
the option screen illustrated in Figure 5.
This is where you select to operate in either Router Mode (default)
or Home Direct Mode.
The remaining sections describe separately the Router Mode or Home
Direct Mode options.
Figure 5. Network Mode Selection
NETWORK MODE SELECTION
To connect via your home internet Select Router Mode
(recommended)
To connect directly without the internet when at home Select Home
Direct Mode
Router Mode (Recommended) Home Direct Mode
NEXT
Router Mode Option
With the Router Mode option selected, pressing the NEXT button
brings up the screen illustrated in Figure 6.
This screen is used to select your Wi-Fi network and enter your WPA
password of the router the Wi-Fi Module is to be connected
to.
Figure 6. Selecting Router SSID (Android and iOS)
CONNECT TO HOME NETWORK
To connect your Rinnai Touch Wi-Fi Device to your home network
(2.4Ghz only) select it from the
available networks listed:
CONNECT TO HOME NETWORK
To connect your Rinnai Touch Wi-Fi Device to your home network
(2.4Ghz only) select it from
the available networks listed:
Password
Once the router information is selected and/or entered, the NEXT
button will be made available, which once pressed will bring up a
screen prompting you to confirm saving settings to the Wi-Fi
Module.
Once acknowledged settings are being saved.
Figure 7. Saving Wi-Fi Module/ Remote Access Settings
Figure 8. Configuration Completed Once the save process completes
the screen appears as illustrated in Figure 8.
The Wi-Fi Module should then reboot and operate in its Router Mode
attempting connection to your router using the SSID/WPA password
saved.
Press Next to Save Settings
Saving... This may take a few moments
NEXTPREVIOUS
Please make sure your Wi-Fi is connected before proceeding.
NEXT
NOTE
Before pressing the NEXT button you should ensure your device has
connected back to the router as the Rinnai Touch App will proceed
to attempt connection with the Wi-Fi Module via the router.
Rinnai 7 Rinnai Touch App OM
Pressing the NEXT button will force the Rinnai Touch App to connect
to the Wi-Fi Module which now should be in its Networker System
Access state.
Sample screenshot Figure 9.
TIMER
EVAP
Temporary
The App setup is now fully completed for Router Mode.
You can operate your system from anywhere with an internet
connection.
Home Direct Mode Option
With the Home Direct Mode option selected, pressing the NEXT button
brings up the screen illustrated in Figure 10.
Figure 10. Entering User Defined SSID/WPA Password
Using this screen, set the SSID/WPA password which the Wi-Fi Module
will operate with while in Home Direct Mode (i.e. user defined -
write this down for future use).
NETWORK MODE SELECTION
To connect via your home internet Select Router Mode
(recommended)
To connect directly without the internet when at home Select Home
Direct Mode
Router Mode (Recommended) Home Direct Mode
NEXT
HOME DIRECT SETTINGS
Please enter a Name and Password for your network. Your password
must be at least
8 characters long.
Password Confirmation
PREVIOUS NEXT
NOTE NOTE
In this mode the Networker System can never be accessed remotely
via the internet.
In this mode multiple devices cannot access the Networker System
simultaneously.
Rinnai 8 Rinnai Touch App OM
Once the Access Point information is entered, the NEXT button will
be made available, which once pressed will bring up a screen
prompting you to confirm saving settings to the Wi-Fi Module.
Once acknowledged you are shown that settings are being saved.
Figure 11 illustrates these two screens.
Figure 11. Saving Settings Figure 12. Configuration Completed
Once the save process completes, the Wi-Fi Module will restart
operation using the SSID/ password defined for Home Direct
use.
On pressing the NEXT button, the Rinnai Touch App will try
connecting to the Wi-Fi Module using these credentials.
Before proceeding, ensure your smart device connection settings are
configured to connect to this SSID/password combination.
Press Next to Save Settings
Saving... This may take a few moments
NEXTPREVIOUS
Please make sure your Wi-Fi is connected before proceeding.
NEXT
NOTE
The SSID/WPA password defined by you is saved to the Wi-Fi
Module.
Home direct is now set up. You can only operate your system when
you are in range of the Rinnai Touch Wi-Fi Module.
APP ESSENTIALS
Navigating the App Depending on your Network Mode selection during
setup, the icons below will appear on your smart device. One of the
icons below will be displayed by the Rinnai Touch App depending on
how your smart device is connected to the Wi-Fi Module. Note that
switching between Router/Home Direct Mode requires reconfiguration
of your Wi-Fi Module.
Router Mode Displayed when connection to the Wi-Fi Module is from
outside of the home Wi-Fi range. In this case the App will
disconnect from the system after three minutes of no user
interaction, leaving the system in the last nominated state.
Displayed when connection to the Wi-Fi Module is from inside of the
home Wi-Fi range. In this case the App will disconnect from the
system after five minutes of no user interaction, leaving the
system in the last nominated state.
Home Direct Mode
Rinnai 9 Rinnai Touch App OM
QUICK START GUIDE The quick start procedure, as outlined below,
allows you to begin using your system before you learn all the
details of system operation.
1. On your smart device open the ‘Rinnai Touch’ App.
2. Select the required operating mode by pressing the “MODE” button
(where more than one option is available – i.e. HEAT, COOL or
EVAP).
3. Turn on the system by pressing the “ON/OFF” button.
4. Select the desired temperature/comfort level by using the
“UP/DOWN” buttons. System will run at desired comfort level until
turned OFF by pressing the “ON/OFF” button.
CLIMATE SYSTEM CONTROL
Single Temperature Set Point (STSP) Zoning
ZONE SELECTION
Rinnai 10 Rinnai Touch App OM
System Security Once a smart device is registered to the Wi-Fi
Module in Router Mode, it may access the climate system over the
local Wi-Fi network when in range, or remotely over the Cloud.
There may be times when you need to remove all registered smart
devices, ultimately removing access to all users to prevent
incidental changes to the system. The user has the option of
revoking remote Cloud access to all devices registered with the
Wi-Fi Module, but only while connected to the Wi-Fi Module through
the local Wi-Fi network. Refer to Figure 13. Reconnecting a device
to the Wi-Fi Module can only be done while connected to the Wi-Fi
Module through the local Wi-Fi network.
Press the MENU button, which is only available while connected to
the Wi-Fi Module through the local Wi-Fi network.
Figure 13. Remote Access Credential Revocation Confirmation
On pressing the REVOKE REMOTE button, a confirmation prompt
appears.
MENU
MENU MENU MENU
Are you sure? Revoking remote credentials will block all previous
users from remotely controlling your device
REVOKE REMOTE CREDENTIALS
NOTE Selecting YES begins the process.
Power Outage If mains power is lost and reapplied to the climate
system, the system will restart and remain in the OFF state. If
power is lost to the Wi-Fi Module or the App loses connection the
system will remain in the state of operation engaged prior to the
loss of power.
Rinnai 11 Rinnai Touch App OM
TROUBLESHOOTING
Wi-Fi Module Error Codes The Wi-Fi Module error codes will not
disrupt operation of your appliance and may clear after some time.
This error will remain visible on your App or Networker until your
Wi-Fi Module resumes operation. The table below details the error
number, description, flashes and corrective action. If you are
unable to resolve the issue and if the problem persists contact
Rinnai.
Networker Error Code
Description Corrective Action
Error Code 50 1 No configuration data detected. Replace the Wi-Fi
Module.
Error Code 51 3 Wi-Fi Module configuration error. Check
SSID/password entry otherwise replace Wi-Fi Module.
Error Code 52 3
Wi-Fi Module connection error. Cannot connect to assigned router
after 30 seconds.
The Wi-Fi Module will try to connect to the assigned router for 3
minutes. After 30 seconds if the assigned router is not located
this error code is registered. Check router and check distance
between router and Wi-Fi Module.
Error Code 53 N/A The Wi-Fi Module has been forced to operate in
its Default AP State because the assigned router could not be
located.
This is the code to look for when the customer has changed their
router. The Wi-Fi Module will operate in this mode for 2 minutes
before switching back to trying to connect to the assigned
router.
Error Code 54 N/A
The Wi-Fi Module has been forced to operate in its Default AP State
because it is yet to be configured.
This is the code to look for when the customer has not configured
their Wi-Fi Module yet. As such it will operate indefinitely in AP
mode using its default SSID/password combination. There is no
access to the networker system when in this mode.
Error Code 55 4 Internal type 1 communication error. This error
will not allow the Wi-Fi Module initial
configuration or system access in-house. If problem persists
replace the Wi-Fi Module.
Error Code 56 5 Internal type 2 communication error. This error
will not allow system access in-house. If problem persists replace
the Wi-Fi Module.
Error Code 57 2 Remote access error: Security type 1 error.
This error will not allow system access out of house. If problem
persists replace the Wi-Fi Module.
Error Code 58 2 Remote access error: Security type 2 error.
This error will not allow system access out of house. If problem
persists replace Wi-Fi Module.
Error Code 59 6 Remote access error: Server type 1 access
error.
This error will not allow system access out of house. If problem
persists replace the Wi-Fi Module.
Error Code 60 7 Remote access error: Server type 2 configuration
error.
This error will not allow system access out of house. If problem
persists replace Wi-Fi Module.
Error Code 61 7 Remote access error: Server type 2 connection type
1 error
This error will not allow system access out of house. If problem
persists replace the Wi-Fi Module.
Error Code 62 7 Remote access error: Server type 2 connection type
2 error.
This error will not allow system access out of house. If problem
persists replace the Wi-Fi Module.
NOTE: Some of these error codes will only display once the App has
been downloaded and correctly configured.
Rinnai 12 Rinnai Touch App OM
FAQ’S
1. Installation Question 1.1 I have just moved into my new home,
how do I know if I have the Rinnai Touch Wi-Fi option
installed for my Rinnai/Brivis Ducted Comfort system?
Confirm with your builder if the ‘Rinnai Touch Wi-Fi’ option was
installed. If so, consult the installation contractor directly for
assistance.
2. Configuration Question 2.1 Is the setup/registration process the
same for iOS and Android?
While the setup process is identical, the specific operating system
to match your smart device is required. Scan QR Code A for iOS
devices and QR code B for Android devices.
Question 2.2 I cannot complete the Configuration process. I have
the latest firmware/software for my devices and the Wi-Fi Module is
connected, what should I do?
You will need to restart your Wi-Fi module ensuring it operates in
its Default AP State.
This Default AP State must be forced using the following
method:
• Switch power off to the Wi-Fi Module.
• Press the AP button.
• While pressing the AP button, switch power ON to the Wi-Fi
Module.
• Keep pressing the AP button until the Wi-Fi Operation Indicator
flashes orange.
• The Wi-Fi module will remain in this Default AP State until it is
reconfigured
3. Connection Question 3.1 When configured for Router Mode, if I
lose my router internet connection, can l still operate my
climate system?
You can still operate your system from the Wired Networker
Controller. The Rinnai Touch App will resume once your router’s
home internet connection is restored.
Question 3.2 The Rinnai Touch App for my comfort system was working
and now I can no longer connect.
Check if there has been a change to the home network e.g. router
settings, internet service provider, modem or smart device. Ensure
changes, if any, comply with Rinnai Touch App requirements. Have
the latest smart device and App software installed. Reinstall the
application - if still unable to connect, contact Rinnai.
Question 3.3 What happens in the event of a mains power
outage?
Connection to the system is lost at both the Wired Networker
Controller and Rinnai Touch App. When power resumes, the Wired
Networker Controller will reactivate, and you will be prompted to
reconnect via the Rinnai Touch App.
Question 3.4 Can I connect multiple smart devices to my Comfort
System - is there a limit?
You may connect multiple smart devices and there is no limit to the
number. If multiple devices are simultaneously connected, the last
command sent to the system takes priority.
Question 3.5 Why have the system operating status or settings
unexpectedly changed?
Multiple smart devices may be registered to your system. If unsure
who is modifying the system status or settings, or you believe the
changes are unauthorised, we recommend you REVOKE all registered
smart devices. Reconnection of devices can only occur when Wi-Fi
connected to the Wi-Fi Module.
Answer
Answer
Answer
Answer
Answer
Answer
Answer
Answer
Rinnai 13 Rinnai Touch App OM
Question 3.6 What is the maximum recommended distance from the
Rinnai Touch Wi-Fi Module to the home router?
The maximum recommended distance is a clear path of 10m.
Question 3.7 When the system is initially switched ON and or a
different MODE is selected, why is there a time delay?
A short delay is normal during the initialisation process or Mode
selection.
Question 3.8 Why does the Rinnai Touch App disconnect from the
system?
If no user activity is detected by the Rinnai Touch App after five
minutes when Wi-Fi connected or 3 minutes when Cloud connected the
App automatically disconnects from the system. To resume
connectivity, press RECONNECT.
Question 3.9 When I connect a smart device to my Climate system why
do all other smart devices disconnect from my Wi-Fi network?
The number of devices connected to your Wi-Fi network may be at its
limit. We recommend you review your router set up or consult your
router manufacturer.
Question 3.10 Will an Access Point (AP) reset/clear all registered
devices or is ‘Revoke Remote’ through the Rinnai Touch App the only
option?
Revoke Remote through the Rinnai Touch App is the only
option.
Question 3.11 What should I do if I install a new home
router?
You will need to reconfigure your Wi-Fi Module to connect to your
new router.
To do this, your Wi-Fi Module must be forced to operate in its
Default AP State.
Then the Wi-Fi Module reconfiguration can proceed as indicated in
the CONFIGURATION section of this manual.
This Default AP State can be forced using either of the following
methods:
Method 1) Directly from your Wi-Fi Module:
• Switch power off to the Wi-Fi Module.
• Press the AP button.
• While pressing the AP button, switch power ON to the Wi-Fi
Module.
• Keep pressing the AP button until the Wi-Fi Operation Indicator
flashes orange.
• The Wi-Fi Module will remain in this Default AP State until it is
reconfigured.
Method 2) Directly from your Master Wired Networker
Controller:
• When the Wi-Fi Module cannot locate your router it cycles between
its Default AP State (for 2 minutes) and normal operation (for 3
minutes), the Default AP State is indicated by error code 53 and
will display on your Master Wired Networker Controller.
• Wait for the Master Wired Networker Controller to display error
code 53.
• For touch screen users, wait for the alert icon to be displayed,
pressing it to check the ‘Networker’ error code.
• For NC-3 and NC-6 users – on the Master Networker, press the Fn
button followed by Key 1 in quick succession to check for an (n11)
error code message, e.g. 'n11: error 53 Default AP State'.
• When a Networker error code 53 is active, it indicates that your
Wi-Fi Module has reverted back to its Default AP State.
• Open the App and reconfigure during the 2 minute time frame that
the Module is in its Default AP State.
Answer
Answer
Answer
Answer
Answer
Answer
Rinnai 14 Rinnai Touch App OM
4. General Question 4.1 Will the Rinnai Touch App system use a lot
of my home internet data allowance?
The Rinnai Touch App will use very little data - the equivalent of
downloading one average size jpeg image per month.
Question 4.2 How do l find the password to my home router?
Check your router documentation or contact the router
manufacturer/service provider.
Question 4.3 With which smart device operating system is the Rinnai
Touch App compatible?
The Rinnai Touch App is compatible with iOS and Android operating
systems.
Question 4.4 Can I update the Rinnai Touch App?
You may be prompted when an update is available depending on your
settings. Alternatively, please visit the ‘App Store’ or ‘Google
Play’ on your smart device.
Question 4.5 How are the Rinnai Touch App error codes
displayed?
When an error exists, the Rinnai Touch App displays the warning
indicator on the top right hand side of the smart device screen.
NOTE - The App may not be able to connect if a Rinnai Touch Wi-Fi
Module error exists.
Question 4.6 Can I conduct a full Climate System reset from the
Rinnai Touch App?
No. Full system resets must be done from a Wired Networker
Controller.
Question 4.7 Why does the Rinnai Touch App not display or operate
all the functions of my NC-3 or NC-6 Wired Networker
Controller?
The Rinnai Touch Wi-Fi Kit and Rinnai Touch App is backward
compatible with Wired Networker Wall Controller models NC-3 and
NC-6, but depending on the system configuration, there may be some
limitations. For example, on the NC-3 and NC-6, the App may not
display the actual room temperature(s).
Question 4.8 Does the Rinnai Touch App work on a smart watch?
No.
Question 4.9 Can I use a power board to plug in the Wi-Fi
Module?
Yes, a power board that incorporates a switch at each socket and
contains surge and overload protection.
Answer
Answer
Answer
Answer
Answer
Answer
Answer
Answer
Answer
WARRANTY
WARRANTY: Rinnai Touch Wi-Fi Kit This product is warranted for a
period of one (1) year from the date of purchase, in accordance
with the Terms and Conditions of Warranty detailed below. IMPORTANT
– TO BE READ IN CONJUNCTION WITH THE TERMS AND CONDITIONS OF
WARRANTY • The fitness for purpose of the Wi-Fi Kit and ensuring
suitable Wi-Fi connectivity is the sole responsibility of the
Qualified Installer and or Purchaser. • The Wi-Fi Kit must be
installed by a suitably Qualified Installer in accordance with
local and national wiring codes,
otherwise the warranty will be void. • Always refer to the
Installation and Owner’s Manuals to ensure the correct installation
and operation procedures
have been followed. • The Wi-Fi Module is to be installed indoors
only; warranty excludes damage caused by the elements such as
rain,
wind, lightning, or harmful environmental conditions. • Warranty on
the Wi-Fi Kit is separate from the warranty on associated
appliances, equipment and ancillary
components. • Before placing a warranty call, refer to the
Troubleshooting Guide or FAQs listed in this Owner's Manual
‘Connecting and Navigating the App’ to assist in finding a
resolution. • For further information go to the Rinnai website,
www.rinnai.com.au and follow the Wi-Fi links.
With our policy of continuous improvement, we reserve the right to
change, or discontinue at any time, specifications or designs
without notice. Pictures for illustration purposes only. All rights
reserved. No part of these documents may be used in any way or form
without prior written consent from Rinnai Australia Pty Ltd. ™ iOS
is a trademark of Apple Inc. ™ Android is a trademark of Google
LLC.
B064750 16 Rinnai Touch App OM March 2019
Rinnai has a Service and Spare Parts network with personnel who are
fully trained and equipped to give the best service on
your Rinnai appliance. If your appliance requires service, please
call our National Help Line.
With our policy of continuous improvement, we reserve the right to
change, or discontinue at any time, specifications or
designs without notice.
100 Atlantic Drive Keysborough, Victoria 3173
P.O. Box 460 Braeside, Victoria 3195
AU45204
Product Sales & Service National Help Line
Tel: 1300 555 545* Fax: 1300 555 655 *Monday to Friday, 8.00am to
5.30pm EST
For further information visit www.rinnai.com.au or email
[email protected]
charlesb