RightNow Tag Gallery

URL: http://interfacename.custhelp.com/ci/tags

Staff profile must have WebDav option enabled.

Standard Widgets

Path in the Tag Gallery matches the widget path in the file and in the folder structure in WebDAV.

Standard Widget Example

Can preview how the widget displays based on the code and

attributes added.

Enter a specific answer ID or incident ID (not the reference

number) to see how the widget displays for that value.

Additional information including attributes, path information and class information also displays.

Widget in the answers/detail.php file to display the Product and Sub-product values:

<rn:widget path="standard/display/HierDisplay" table="answers" hier_type="products" link="/app/answers/list" />

Custom widget path also matches the folder structure in WebDAV.

Meta Information

Lists attributes that can be added to the rn:meta

tag for each file.

answer_detailsclickstreamlogin_requiredtitlesla_failed_pagetemplate

Page Tags and Pound Tags

Provides examples of page title and page

content tags that can be included in templates.

Also defines pound tags that can be used by

themselves or within other HTML tags and

within widget attributes.

Pound tags include:

• Message base labels• Session parameters• URL parameters

Middle Layer

Defines the values that can be used with the field_name attribute in widgets, including the Display and Input widgets

<rn:widget path=“standard/field/Display” table=“answers” field_name=“summary” />

<rn:widget path=“standard/field/Input” table=“contacts” field_name=“first_name” />

Click field to expand properties, including

the field name value to use in the widget.

Read Only = Yes means the field can

only be used with the Display widget.

Read Only = No means the field can be used with the Input or

Display widget.