RIGA PUBLIC TRANSPORT

IRINA FELDMANE

Establishment • Established February 20, 2003 • Legal status – Riga municipal limited liability company • Operates in conformity with requirements of ISO 9001:200 and

OHSAS 18001

Number of employees

~4300

Business scope• organisation of PT network • passenger transportation• parking-lots’ management• transport rent

Financial results (M EUR)

Break-down of passenger flow by tickets*

* Passengers carried by buses, trolleybuses and trams

Supervision of united route network

Tram routes

9Trolleybus

routes

19

Bus routes

53

Night transport

routes

9

Minibus routes

23

TramsTotal number

218

Number of carried

passengers (M)in 2014

34.7

Distance run (M km)

in 2014

8.0

TrolleybusesTotal number

264

Number of carried

passengers (M)in 2014

47.0

Distance run (M km)

in 2014

11.2

Buses

Total number

432

Number of carried

passengers (M)in 2014

68.8

Distance run (M km)

In 2014

26.4

Electronic payment systemo Precise accounting of passengers o Functionality – can be used as:

• E-wallet• Pupil’s e-card• Riga resident’s card• Tourist’s card• To pay for catering of persons with low incomes

o 7 customer service centreso More than 400 trade outlets and ticket vending machines

Integrated management system

SafetyComfort

Information

o United control centreo Video monitoring with integrated alarming systemo Breath alcohol testing of drivers o Visual informationo Audio informationo Automatic passenger counting systemo GPSo Wi-Fi

Parking lots

4963Riga municipal

parking lots

o Pre-paid:• Non-cash payments

using:- SMS- application- payment card- e-ticket

• Cash payments

o Post-paid

Other services

Retro tram• Fully restored in 1982, using old drawings and photos • Conservation of historic heritage

Bicycle parking• Free service• 34 parks for 268 bicycles

Electric cars• A park of 12 electric cars• Environment protection

Customer satisfactionPerception of Rīgas satiksme (2013)

THANK YOU!