Company NameRiders for Health

IndustryOther Community, Social and Personal Service Activities

URLwww.riders.org

Number of CRM Users15

Business ChallengesSome info here

SolutionMaximizer Enterprise 9 CRM SQL

Business Benefits One central database

for all information 100% reliability Increased efficiency

in managing Day of Champion ticket sales

Significant time saving when sending monthly email newsletter

Ability to track all events, plus grant and sponsorship applications

Quick and easy in-depth searches

Avrion help Riders for Health to reduce time wastage, and improve efficiency, by Implementing CRM

Company background

“Avrion worked with us in close partnership to really understand our needs and implement the right solution for our organisation. We were really impressed with their approach.”

- Daryl Hill, IT Manager, Riders for Health

Riders for Health is a registered charity dedicated to help solve the problem of delivery systems for health care in Africa. Their aim is to put in place a sustainable and reliable preventive maintenance system for two and four-wheeled vehicles

meaning that health delivery is never undermined by vehicles failing, no matter how harsh the conditions. A self-funded organisation with no government support, Riders for Health have worked for 15 years with ministries of health, UN agencies and other non-governmental organisations (NGOs). Its main resource centre is in the UK while all programme staff are nationals of the countries in which the organisation works. The organisation’s origins are in the sport of motorcycle racing and their successful fundraising and motorcycling events help support pioneering field initiatives, ensuring that motorcycles continue to save lives in Africa.

Company NameRiders for Health

IndustryOther Community, Social and Personal Service Activities

URLwww.riders.org

Business Benefits One central

database for all information

Greater efficiency in managing ticket sales

Over 90% time saving when sending monthly newsletters

Ability to track all sales events, plus grant and sponsorship applications

Fast and easy in-depth searches

New System has created further opportunities for future efficiency gains

www.avrion.co.uk

Managing Day of Champions ticket sales

Day of Champions – one of the biggest events in the British biking calendar – is the main annual fundraising event for Riders for Health. Over the years, the event has become one of the largest outdoor fundraisers in the UK and is unique in that there is no other day like it, anywhere in the world, in any sport. Day of Champions is held at Donington Park race circuit on the Thursday before the British round of the Motorcycling Grand Prix where race fans are able to get behind the scenes just for one day.

Last year, the event raised £172,000 which made a huge difference to Riders for Health programmes, ensuring nearly 11 million people received regular health care. With the Day of Champions event growing in popularity, Riders for Health needed a stable and efficient customer relationship management solution as the existing contact management product simply could not cope with the number of users and volume of work.

Riders for Health chose avrion on the strength of its approach and understanding of what the organisation needed. The proposed solution needed to be implemented within a very tight deadline before the Day of Champions tickets were released for sale and avrion’s clearly communicated business processes gave Riders for Health total project visibility at every stage that ensured the project was completed on time.

Total Reliability and time savings

From the moment CRM was implemented, Riders for Health saw significant improvements as avrion designed the solution to exactly meet Riders for Health’s business needs. Emailing the monthly newsletter to all of Riders for Health’s member became very easy and took just 15 minutes, compared to previously taking the best part of half a day to complete.

Will all the information held in one central database, in-depth queries and updating records is much simpler. Events can be tracked easily which will help Riders for Health with future marketing activities. In addition, Riders for Health is now also tracking grant and sponsorship applications, something that they were unable to do previously.

The net result from investing in a CRM solution with avrion is that Riders for Health operates much more efficiently. Future plans include remote access for their travelling CEOs.

“Avrion’s CRM implementation has not only allowed us to achieve great time savings, it has given us total reliability and confidence in everything that we do.”

- Daryl Hill, IT Manager, Riders for Health

Why avrion?

Company NameRiders for Health

IndustryOther Community, Social and Personal Service Activities

URLwww.riders.org

Business Benefits One central

database for all information

Greater efficiency in managing ticket sales

Over 90% time saving when sending monthly newsletters

Ability to track all sales events, plus grant and sponsorship applications

Fast and easy in-depth searches

New System has created further opportunities for future efficiency gains

www.avrion.co.uk

With avrion, you will attain a prospect and customer management system that can make your business more efficient. We support you in line with your business needs, so that you gain a robust, cost-effective solution.

We are clear about how we work as team, with our suppliers and with you, our clients. We only recommend CRM applications that we have evaluated and approve of.  Assisted by our avrion client care process, our teams deliver the right results across a wide variety of industries and organisations. Our avrion client care process has been designed so that the work is as simple and painless as possible for you ensuring our responses are perfectly aligned to the complexity of your needs, making certain that nothing is overlooked and that every CRM solution is a success.

Please visit our web site (www.avrion.co.uk) to understand more about how we work, and why we are consistently recognised as a leader in our industry.