Rider University’s BYOD Story

First two short films……

DilbertHumorous skit about an employee, desperate to get his work done more efficiently tries to smuggle his own laptop and smart phone into his workplace…

Consumerization of ITThings are changing, and consumerization is blurring the lines between work and life by giving folks more influence and choice over how and where they work…..

Session ID 6448

3

Lawrenceville Campus • 3,750 undergraduates• 88% of freshman live on campus

• College of Liberal Arts, Education and Sciences• College of Business Administration• School of Fine and Performing Arts• College of Continuing Studies

Princeton Campus• 350 Undergraduates

• Westminster Choir College

About Rider

Session ID 6448

4

Total Number of Employees• Total Number of employees at Rider 1,302• Full Time = 749 • Part Time = 553

Faculty/Staff Breakdown• Faculty = 578• Staff = 724

About Rider

BYOD Program Drivers

University Strategic Plan University Culture Technology Trends Cost and Support Savings

BYOD Program Goals

Encourage innovation Create an option for people to “have it their way” Address management of constant change and

consumerization of IT head-on Increase employee accountability and awareness

for information privacy and security Control costs

Rider’s BYOD Story

Growing demand to support more and more unique devices in the enterprise

The mobile landscape seemed to be changing around us every week

Not enough staff resources to keep up with support demands.

Needed to update our mobile policy anyway to meet new regulatory guidelines

How Does Rider’s IT Staffing Match up with Comparable Universities?

Relative IT FTE Staffing Levels

Median 77.1

= Average

= Middle Quartiles = Range

= Rider U = Median

Average 84.6

Rider’s BYOD Solution

Foundation Policy and Guidelines Process Technology

Mobile Device Procurement/Support & Usage Policy Guidelines for the use of Mobile Devices Information and Password Security Guidelines Computer Use Policy

Policy and Guidelines

Mobile Device Procurement, Support , and Usage Policy

2 Options: University assigned or BYOD

Applies to phones and tablets (for now)Both require substantial business need and division head (or dean) approval Funded from business unit operating funds

Mobile Device Procurement, Support , and Usage Policy2 Support Levels

Full Support : University Assigned IT selects and issues device annually standard device, standard setup

Concierge Level Support: BYOD Use personally owned device Individual fully responsible for maintenance and security IT provides settings for access to email, wireless only

Mobile Device Procurement, Support , and Usage Policy

Summary of Charges

Allowances and charges reviewed annually Cellphones and Smartphones

University issued or non-taxable allowance for BYOD. $75 per month for voice/text, $135 per month

voice/text/dataTablets

University issued($500 per year charge) or BYOD.

Note: Both require registration in a mobile device management service for remote wipe in the event device is lost or stolen.

Guidelines for the Use of Mobile Devices

Applies to smartphones ,tablets, and USB drives Applies to university and any personally owned devices used

for university business Guidelines based on industry standards

Label the device with name and phone Passcode required to unlock device Set an idle timeout to lock the device Keep all software and operating system up to date Required enrollment in university mobile device management

service in the event the device is lost or stolen If capable, enable encryption Do not jailbreak or “root” the device

Information and Password Security Guidelines

Rider University possesses information that is sensitive and valuable,

Some information is protected by federal and state laws. Diligent protection of University information is critical. Follow the mobile guidelines carefully Know how your device works! Always choose strong passwords

Don’t share it Don’t save it online Don’t write it down

Lessons Learned So Far

BYOD option very popular About 50% of individuals assigned a university phone took the

BYOD option right away. No data on tablets yet.

Increased staff moral and productivity. Employees like the freedom of choice Employees seem more available OIT support burden reduced significantly.

Increased information privacy/security awareness. Emphasis on security guidelines and accountability for BYOD making

a difference across the board.

Next steps

Establish Mobile Device Information Privacy and Security Guidelines

Create training program /videos Audit devices in BYOD program to measure compliance with

guidelines Assess program satisfaction

For more information including Policy’s, forms, and guidelines please visit http://www.rider.edu/technology

Questions?