RICHARD W. KRUEGER, J.D. 3345 Fremont Ave S Minneapolis, MN 55408 320.295.3385 rich.krueger34@gmail.com

PROJECT MANAGEMENT ~ TELECOMMUNICATIONSSite Acquisition ~ Compliance ~Zoning and Permitting

Results-oriented, self-directed Telecommunications Professional with demonstrated success ensuring the highest level of client satisfaction in all areas of assessing needs, recommending tasks and actions, and responding to client issues within a timely and efficient manner. Exceptional communication skills with solid history of collaborating effectively with team members and senior management at all levels. Proficient in utilizing databases to complete tasks. Core competencies include:

Completing all Site Acquisition Tasks Lease Review, Drafting, and

Negotiation Zoning and Permitting Milestone Forecasting Accuracy Facilitation of Financial and

Closeouts

Building Relationships with City Officials and Third Party Vendors

Initiating and Tracking Compliance Database Management Client Follow Up Document Management &

Reporting

PROFESSIONAL EXPERIENCE

LCC International, Minneapolis, MNSITE ACQUISTION CONSULTANT (12/2015 to Current)

Employed superb customer service skills to manage client relations and administer accounts; consulted with customers to identify projects for completion. Reviewed incomplete or missing documentation needed for NEPA; ensured that all documentation was present for Greensheet approval; and ensured that all documentation was uploaded before submitting ISNs. Collaborated with network managers to guarantee that projects were completed in a timely and accurate manner. Selected accomplishments:

Increased submissions and accuracy every month assigned to the compliance project. Trained other consultants on proper procedures in regard to submitting compliance

documentation. Leveraged dedication to excellence to go above and beyond to ensure complete

customer satisfaction; received 95% accuracy on submitted compliance documentation compared to an 82% accuracy achieved by other consultants.

SAC Wireless, Bloomington, MNSPECIALIST SITE DEVELOPMENT/PM (04/2014 to 10/2015)

Interfaced with clients, city officials, and third party vendors via telephone and e-mail in regard to site acquisition, sweepback activities, leasing optimization, and zoning and permitting. Performed every aspect of the site acquisition process from driving search rings and completing SCIPS to leading close out meetings in an accurate matter. Built excellent relationships with local jurisdictions which included Minneapolis, St. Paul, Richfield, and Burnsville. Demonstrated exceptional knowledge of sites in reaching out to customers and meeting their needs. Troubleshot and satisfactorily resolved issues associated with projects and various sites.

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Selected accomplishments: Performed project management for my own NSB sites from beginning to end of the sites’

cycle Trained colleagues on CCI Sites, ASR Registration, Google Earth Pro, FileNet, and

Cingulinc. Received only rent reduction in the MNP Market for Lease Optimization Project. Participated in testing new Siterra updates in quality and completing performance

documentation. Converted from outside contract employee to full-time internal employee after six

months.

Minneapolis Business College, Roseville, MN (11/2013 to 2/2014)

Extended exceptional customer service to potential students in a small school environment. Assisted students in scheduling tours, choosing potential courses, and explaining the features benefits of Minneapolis Business College. Selected accomplishments:

Consistently went above and beyond in all aspects of performance to ensure customer satisfaction.

Responded to student inquiries regarding applications.

SCSU Nursing Offices, Oakdale, MNADMINISTRATIVE ASSISTANT (8/2008 to 8/2009; 1/2010 to 5/2010)

Provided administrative support to the nursing department. Performed a variety of tasks including database management, faxing, printing, copying, filing, sorting / distributing mail, and managing multi-line telephone systems. Selected accomplishments:

Commended for providing excellent support within busy office environments. Contributed to alumni outreach and an increase in applicant submissions.

Alnwick Castle Kitchen, Alnwick, Northumberland, UKKITCHEN SUPERVISOR - (8/2009 to 12/2009)

Worked with permanent kitchen staff to create a successful integration of visiting student workers. Collaborated with head chef on menu options. Set and managed rotating kitchen worker crews. Selected accomplishments:

Maintained a harmonious working environment between desperate groups of young students.

Commended by the owner of the castle (12th Duke of Northumberland) on keeping the kitchen area pristine.

** *** **Previously, held various positions with Donovan Construction and Michels Corporation

(apprentice lineman).

EDUCATION & SKILLS Hamline University School of Law, St. Paul, MN ~ J.D.

St. Cloud State University, St. Cloud, MN ~ BS – Mass Communications; BA - Philosophy

Minnesota West Community and Technical College, Jackson, MN ~ Diploma - Powerline

Technology Skills: Proficient in MS Office (PowerPoint, Excel, Word, Access, Outlook) Volunteer Work: Externed for Referee James Street at Ramsey Family Court, Veterans’ Legal

Clinic, SMRLS Divorce Clinic, Norwegian Negotiation and Mediation Clinic (Bergen, Norway)