Curriculum Vitae

Richard Hester32 Arethusa Road, Rochester, Kent. ME1 2TZ

Contact Details: (H) 01634 829094 (M) 07880 198559Date of Birth: 27th November 1976 Full Clean Driving license held

Personal Statement

I am a hard working, motivated and adaptable individual seeking employment in a new and challenging environment. With excellent organisational and communication skills developed through years of dealing with technical issues and challenging work.As a long standing member of staff for BT, I successfully combined my daily tasks with specialist training, showing myself to be self motivated, organised and capable of working under pressure.I have a clear and logical mindset, combined with a practical approach to problem solving and a drive to see things through to completion. I enjoy working both alone and as part of a team and am adept in dealing with a variety of people on all levels.I am reliable, eager to learn and trustworthy and have a genuine interest in the development of fibre optics and broadband.

Employment History

Date: Sept 2013-Present Company: MJ Quinn Position: Area Manager Duties:

Managing a team of engineers based around the service delivery contract CoveringManaged Install, and PSTN installation tasks on behalf of BT Openreach.Target is to achieve statistical figures, deal with customer complaints ranging fromBroadband issues to phone installation issues, arranging group meetings to discussCorrect processes and procedures within the work place to my engineers.Coaching individuals and managing their figures to bring them in to line with companyTargets. I have also run a national training course for BT frames training and managedInstall training on numerous occasions. I was accredited as a trainer not only for framesVDSL installs, but also accredited as an auditor so I can check that our engineers areWorking to the required standards on the BT Openreach network.

Date: July 2000 – 2013 Company: British Telecom Position: Customer Service Engineer Duties:

Working remotely, attending customer appointments, installation and repair of telephone and broadband services, installation and repair of fibre optics, fault finding and diagnostics with-in the underground and overhead network and telephone exchanges.

SKILLS AND AREA’S OF SPECIALISM Special Faults Investigator Fibre installations/repairs Broadband installation/broadband repair Underground/overhead engineer Telephone line installations/repairs Multi skilled status

Date: 1999-2000 Company: BJ Kayes Electrical Ltd Position: Electrician Duties:

Working with both domestic and commercial clients. Role included fault finding as well as complete electrical installations.

Date: 1998 – 1999 Company: Recticel Position: Maintenance Engineer Duties:

Maintenance of foam cutting machinery and equipment.

Date: 1996 - 1998 Company: M & P Puxty Position: Apprentice Duties:

Studied electrician course whilst working on site with fully qualified electrician in the London area of Kensington.

Date: 1992 - 1996 Company: Decroblast Position: Glass cutter and decorative mirror engraver Duties:

Artistic designs for both commercial and personal usage. Sign making and general customer services.

Education

I was educated at The Howard Grammar High School in Rainham, Kent where I achieved the following GCSE’s.

English Language Science Mathematics French History

Hobbies/Interests

I have always maintained a keen interest in football where I used to play on a semi professional level. I captained teams I used to play for demonstrating my leadership skills.I enjoy reading, particularly biographies and non fiction novels. I am a family man who appreciates spending quality time with those close to me.

References

Available on request.