Curriculum VitaeRichard Hester

32 Arethusa Road, Rochester, Kent. ME1 2TZContact Details: 01634 829094 (H) (M) 07880 198559

Date of Birth: 27th November 1976 Full Driving license heldPersonal Statement

I am a hard working, motivated and adaptable individual seeking employment in a new and challenging environment. With excellent organisational and communication skills developed through years of dealing with technical issues and challenging work.As a long standing member of staff for BT, I successfully combined my daily tasks with specialist training, showing myself to be self motivated, organised and capable of working under pressure.I have a clear and logical mindset, combined with a practical approach to problem solving and a drive to see things through to completion. I enjoy working both alone and as part of a team and am adept in dealing with a variety of people on all levels.I am reliable, eager to learn and trustworthy and have a genuine interest in the development of fibre optics and broadband.

Employment History

Date: Sept 2013-PresentCompany: MJ QuinnPosition: Area ManagerDuties: Managing a team of engineers based around the service delivery contract Covering Managed Install, and PSTN installation tasks on behalf of BT Openreach. Target is to achieve statistical figures, deal with customer complaints ranging from Broadband issues to phone installation issues, arranging group meetings to discuss Correct processes and procedures within the work place to my engineers. Coaching individuals and managing their figures to bring them in to line with company Targets.

Date: July 2000 – 2013Company: BTPosition: Customer Service EngineerDuties: Working remotely, attending customer appointments, installation and repair

of telephone and broadband services, installation and repair of fibre optics, fault finding and diagnostics within the underground and overhead network and telephone exchanges.

SKILLS AND AREA’S OF SPECIALISMSpecial Faults Investigator Fibre installations/repairsBroadband installation/broadband repair Underground/overhead engineerTelephone line installations/repairs Multi skilled status

Date: 1999-2000Company: BJ Kayes Electrical LtdPosition: ElectricianDuties: Working with both domestic and commercial clients. Role included fault

finding as well as complete electrical installations

Date: 1998 – 1999Company: RecticelPosition: Maintenance EngineerDuties: Maintenance of foam cutting machinery and equipment.

Date: 1996 - 1998

Company: M & P PuxtyPosition: ApprenticeDuties: Studied electrician course whilst working on the shop floor/office and general

duties

Date: 1992 - 1996Company: DecroblastPosition: Glass cutter and decorative mirror engraverDuties: Artistic designs for both commercial and personal usage. Sign making and

general customer services

Education I was educated at The Howard Grammar High School in Rainham, Kent where I achieved the following GCSE’s

English LanguageScienceMathematicsFrenchHistory

Hobbies/InterestsI have always maintained a keen interest in football where I used to play on a semi professional level. I captained teams I used to play for demonstrating my leadership skills.I enjoy reading, particularly biographies and non fiction novels. I am a family man who appreciates spending quality time with those close to me.

References

Available on request