Rhombus Processing House Keeping thing simple. We understand Originating Loan Modification files for Giant companies like yours is not a problem However,

Rhombus Processing House

Keeping thing simple

• We understand Originating Loan Modification files for Giant companies like yours is

not a problem However, we also know how irritating & Time consuming it gets to

Process those originated files to Approvals & Closings…..

• We at Rhombus have come up with the best possible Solutions for to close & Process

all of your originated files in a timely manner & you would like to know How?????

Hassle Free Processing!!!!

www.rhombustechnologies.com

01

Time is the Essence of Life!!

As rightly said Time is the essence of Life & every Business & we rightly know this. It can be really very frustrating doing the repetitive things Like:-

• Faxing• Case Tracking• Following Up• Negotiating • Resubmissions etc…..

Good news is that we have a solution for all this……


02

• Loan Underwriting

• CRM

• Data Management

• Status Updates to Customers Via E-mail

• Faxing / Submission

• Follow Ups

• Negotiations

• Final Approval

Services that We Provide:-


03

Some leading Mortgage Companies {USA & UK} have & are currently having their back

office Mortgage operations in Mumbai India to name a few are :-

Citigroup

Bank of America {Countrywide}

Lehman Brothers

Ocwen

Sunwest Mortgage

JP Morgan Chase

Barclays {UK}

Capital one etc….

Why outsource to us in India????


04

1.Document Preparation / Processing.• Filling up Income & Expense Statement.

• Following Professional Standards as per lender requirement.

• Drafting Hardship letter for the Customer.

• Property Valuation & Comparable checks.


05

Filling up Income/Expense


06

2. Uploading Documents

CRM or Any other systems

Uploading collected documents on CRM or any other used systems.

• Adhering to 100% accuracy & document Labeling.

• Cropping & Merging for required documents.

• Helps in sorting and easy referral.

• Real Time Updates on the CRM which the customers can check on line, in turn this helps in avoiding unnecessary phone calls at your office.


07

Data Management System {CRM}


08

Detailed Info about the Case


09

Real Time updates & Comments


10

Professional Documentation


11

Lender Specific Forms for Submission


12

More Forms………


13

More Forms…..


14

3. Case Research• Detailed study of lender matching programs.

• Lender preferred Documentation for Submission.

• Lender TAT.

• Program Qualification Requirements.

• Providing Recommendations that can qualify the borrower Quickly.


15

Property Value Change


16

4. Application Submission.• Submission & Stacking up package as per lender guidelines. • Submitting Entire Signed package to the Lender in their preferred format.• Frequent follow ups with Clients giving them appropriate Lender update.

5.Lender Follow up Negotiator Assigned• Frequent Lender Calling.• Submission of required documents as and when required by

the lender.• Clearing Lender Queries.• Clearing all the gate keepers till Negotiator is assigned.


17

………………………………………………………………..............................................................

Recap on Things we do….• We send the completed information package to the client's lender or

lenders.

• We contact the lender to have the modification case assigned and delegated

to a loan rep

• We send additional requested information to the loan rep. We only send

what is asked for.

• We review information with the loan rep.

• We start the negotiation by requesting a specific amount of reduction and

terms.

• We review clients financial state with lender. We discuss all options with

lender and we demonstrate why it is in the best interests of the lender to re-

negotiate this loan rather than foreclose.

• We spend HOURS and HOURS emailing the lender, and playing phone tag

and leaving voice mails.

• If the loan rep is not responding, we take the case up to higher levels of

management


18

Recap on Things we do….Continued…….

• The Lender outlines what they would like to see from the borrower

• We outline the realistic payment needed.

• The lender requests additional information that was not requested during

the initial contact.

• We provide the lender with an up to date re-sale value of the property.

• The Lender resubmits the information to their investor for a decision based

on the information we have provided and their perception of the value of

the property.

• The Lender outlines what they would like to see from the borrower

• We outline the realistic payment needed.

• The lender requests additional information that was not requested during

the initial contact.

• We provide the lender with an up to date re-sale value of the property.www.rhombustechnologies.com

19

Recap on Things we do….Continued…….• We review conditions to make sure it is the terms discussed. This is

where a "Loan Mod Do It Yourselfer" gets hammered. They are not savvy

to the hidden terms

• The deal is signed by borrower and returned to the lender.

• The deal is done. The homeowner gets to keep his / her home and has

the new lower monthly payments and possibly a smaller loan than what

they had before.

• have provided and their perception of the value of the property.

• The Lender makes first offer.

• We discuss the offer with our client (homeowner) and we make a counter

offer.

• The Lender makes a counter to our counter. This may go on for days.

• Finally, all parties agree on the loan modification terms and conditions.

• The Lender wants to talk to borrower to go over conditions.www.rhombustechnologies.com

20

• We review conditions to make sure it is the terms discussed. This is where a "Loan Mod Do It Yourselfer" gets hammered. They are not savvy to the hidden terms

• The deal is signed by borrower and returned to the lender.

• The deal is done. The homeowner gets to keep his / her home and has the new lower monthly payments and possibly a smaller loan than what they had before.

Recap on Things we do….Continued…….


21

6. Negotiations• Our team will submit your financial package to your lenders and begin

negotiations. We will continue negotiations until an acceptable agreement has been received and approved by you & the homeowner.

7. Approval• When your request is approved, final modification documentation will be sent to

you for your approval.


22

………………………………………………………………..............................................................

List of Some Approvals


23

List of Some Approvals Continued….


24


25

List of Some Approvals Continued….

More Approvals Can be Provided on Request


26

• Watchdog records all the activities done by Processors on every work station.

• Paperless Organization

• 24/7 CCTV Camera surveillance {you can have the access}

• All calls are Recorded & Monitored.

• 24/7 Security Guards

• Cell Phones are not allowed

• Paper Shredders

Security Measures:-


27

Please contact us to discuss the pricing ….

Contact Us

Rhombus Technologies Inc.

82-36, 259th St., Floral Park, New York, 11004

Contact Person: Rekha Singh (Rebecca)Tel: 1-877-869-7950Fax: 1-800-309-6316Email: [email protected]: www.rhombustechnologies.com


28

Keeping thing simple

Rhombus Technologies Pvt.Ltd.601,Dhanthak Plaza,Makwana Road,Marol .Andheri(East),Mumbai 59 | T: +91 22 2850 1416 | F:+91 22 6692 660082_36 259 St Floral Park NY 11004 | T:866-833-6840 | F: 800-579-4118z