RFP for Supply Deployment and Management of ATMs Cash Dispensers Under Capex Model

7/25/2019 RFP for Supply Deployment and Management of ATMs Cash Dispensers Under Capex Model

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Supply, Deployment and Management of ATMs /Cash Dispenser under Capex Model

Bank of Maharashtra(One Family One Bank Mahabank)

REQUEST FOR PROPOSAFOR

S!""ly# $e"loyment an% Mana&ement of

ATMs ' ash $is"ensers !n%er a"eMo%el

Head Office, LOKMANGAL1501, Shivaji Nagar, Pune 11 005

!"#$ "f %ender &"cu'en$( )#*+5,000 -

TENDER REFERENCE # 032014


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Supply, Deployment and Management of ATMs /Cash Dispensers on Capex Model RFP032014Page 2 of 104

*m"ortant larifi+ations,

."//" ing $er'# are u#ed in $he d"cu'en$ in$erchangea /2 $" 'ean(1* 3an4 'ean# 3an4 "f Mahara#h$ra

+* 3idder 'ean# $he re# "nden$ $" $he ).P d"cu'en$,

6* ).P 'ean# $he )e7ue#$ f"r Pr" "#a/ d"cu'en$

* !3S 'ean# !"re 3an4ing S"/u$i"n i' /e'en$ed in $he 3an4

5* 3idder and 3an4 #ha// e individua//2 referred $" a# Par$2 and c"//ec$ive/2 a# Par$ie#*

8* 3idder )e# "nden$ #ignifie# $h"#e h" urcha#e $hi# $ender d"cu'en$ and #u 'i$#re# "n#e $" i$*

This document is meant for the specific use by the Company / person/s interested toparticipate in the current tendering process. This document in its entirety is subjectto Copyright Laws. The Network Integrators or any person acting on behalf of theNetwork Integrators should strictly adhere to the instructions given in the documentand maintain confidentiality of information. The Network Integrators will be heldresponsible for any misuse of information contained in the document, and liable tobe prosecuted by the bank In the event that such a circumstance is brought to thenotice of the bank. By downloading the document, the interested party is subject toconfidentiality clauses.


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9nvi$a$i"n $" $he %ender3an4 "f Mahara#h$ra invi$e# #ea/ed $ender "ffer# :%echnica/ 3id and 9ndica$ive !"''ercia/ 3id; f"rSu /2, &e /"2'en$ and Manage'en$ "f A%M# !a#h &i# en#er a# er #c" e #e$ "u$ in $he $enderd"cu'en$*

A c"' /e$e #e$ "f $ender d"cu'en$# 'a2 e urcha#ed 2 e/igi /e 3idder u "n a2'en$ "f an"n-refunda /e fee, 'en$i"ned in $he i' "r$an$ inf"r'a$i"n regarding id #u 'i##i"n, 2 de'anddraf$ an4er# che7ue in fav"r "f 3an4 "f Mahara#h$ra and a2a /e a$ Pune*

*m"ortant information re&ar%in& Bi% s!bmission

%ender )eference nu' er 06+01

Price "f %ender !" 2 :N"n-refunda /e; )#* +5,000 -


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3an4 re#erve# $he righ$ $" change $he #chedu/e 'en$i"ned a "ve "r e/#e here 'en$i"ned in $he ).P,hich i// e c"''unica$ed 2 /acing $he #a'e a# c"rrigendu' under %ender #ec$i"n "n 3an4#

c"r "ra$e e -#i$e*%he c" 2 "f $he ).P d"cu'en$ 'a2 e " $ained during "ffice h"ur# "n af"re#aid "r4ing da2# in

er#"n 2 a2ing an a'"un$ "f )#*+5,000 - :N"n )efunda /e; 2 a2 "f &e'and &raf$ Pa2 Orderfav"ring C3ANK O. MAHA)ASH%)AD a2a /e a$ Pune*

%he 3an4 re#erve# $he righ$ $" rejec$ an2 "r a// "ffer# i$h"u$ a##igning an2 rea#"n* P/ea#e n"$e $ha$ $her"# ec$ive 3idder need# $" urcha#e $he $ender d"cu'en$ fr"' $he 3an4 and i# invi$ed $" a$$end $here- id 'ee$ing* 9n ca#e $he r"# ec$ive 3idder d" n/"ad# $he d"cu'en$ fr"' $he 3an4# e #i$e, $he

c"#$ "f $ender d"cu'en$ #h"u/d e aid a/"ng i$h $he 3id re# "n#e* H" ever in or%er to "arti+i"atein the "re-bi% meetin that ten%er %o+!ment m!st be "!r+hase% by the "ros"e+ti.e /en%or0


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Contents9nvi$a$i"n $" $he %ender ********************************************************************************************************

1* 9n$r"duc$i"n ***********************************************************************************************************

1*1 A "u$ $he 3an4 *********************************************************************************************************

1*+ Pr"jec$ O jec$ive *******************************************************************************************************

+* Sc" e "f B"r4 **********************************************************************************************************

+*1 A%M# !a#h &i# en#er :!&; #u /2, in#$a//a$i"n and 'ain$enance under !a eE M"de/ ***********************************************

+*+ !en$ra/iFed


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6*? 9nf"r'a$i"n O ner#hi ***************************************************************************************************

6* Sen#i$ive 9nf"r'a$i"n*****************************************************************************************************

6*10 Privac2 Securi$2 Safeguard# ********************************************************************************************

6*11 !"nfiden$ia/i$2 **********************************************************************************************************

6*1+ ."rce Majeure ***********************************************************************************************************

6*16 )e#"/u$i"n "f &i# u$e# ***************************************************************************************************

6*1


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A endiE + ."r' A 0 Manufac$urer Au$h"riFa$i"n

A endiE + ."r' A 05 3id Securi$2 ."r'

A endiE + ."r' A 08 %O 9ndeE

A endiE 6 Service Leve/#

Definitions and Acronyms

Following terms are used in the document interchangeably to mean:

AMC Annual Maintenance ContractATM Automated Teller MachineBank Bank of Maharashtra

Branches all the other Banks locations (Branches, extended counters, corporate offices, etc.) other than DC, DRC& NSCBS Core Banking SolutionCD- Cash DispenserCMS Cash Management ServicesCRS Cash Replenishment ServicesCVC Central Vigilance CommissionDC Data Centre of the Bank which is located at Pune. Hosting Banks Core infrastructure Primary SiteDRC Disaster Recovery Centre which is located in Hyderabad. Hosting Banks Core infrastructure SecondarySiteDVSS Digital Video Surveillance SystemEJ Electronic JournalEMD Earnest Money DepositEMV Euro Master VisaFLM Front Line ManagementGM - IT General Manager Information TechnologyHardware Hardware or ApplianceHO Head OfficeIM Incident ManagementINR Indian RupeesIT Information TechnologyJP Log Journal Printer LogMSC Managed Service CentreOEM Original Equipment Manufacturer

OS Operating systemRFP Request for ProposalSIEM Banks Security Information and Event Management Solution

SOC Banks Security Operation Centre

SOW - Scope of WorkT & C Terms & ConditionsTCO Total Cost of Ownership

ToR Terms of ReferenceBidder Vendor responding to this RFP


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P!r"ose of this %o+!ment%he ur "#e "f $hi# )e7ue#$ f"r Pr" "#a/ :hereaf$er referred $" a# C).PD; i# f"r defining #c" e "f "r4 f"r $he

idder f"r Su /2, &e /"2'en$ and Manage'en$ "f A%M# !a#h &i# en#er# f"r 3an4 "f Mahara#h$ra*

%hi# ).P c"n$ain# $he de$ai/# regarding #c" e, r"jec$ $i'e/ine#, eva/ua$i"n r"ce##, $er'# and c"ndi$i"n# a# e//a# "$her re/evan$ de$ai/# hich idder need# $" fac$"r hi/e re# "nding $" $hi# ).P*


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20 *ntro%!+tion1.1 Abo!t the Bank

3an4 "f Mahara#h$ra i# a u /ic #ec$"r an4 i$h a #$anding "f 2ear#* 9$ ha# a $hree $ier"rganiFa$i"na/ #e$ u c"n#i#$ing "f ranche#, "na/ Office#, and Head Office* %he 3an4 ha# 1 00 /u#

ranche# a// "ver 9ndia* 9n $he #$a$e "f Mahara#h$ra i$#e/f i$ ha# 1000 /u# ranche#, $he /arge#$ne$ "r4 "f ranche# 2 an2 Pu /ic Sec$"r 3an4 in $he #$a$e* %he 3an4 ha# #e$ u # ecia/iFed ranch"ffice# $" ca$er $" $he need# "f SM


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2. Scope of Work

2.1 ATMs/Cash Dispenser (CD) supply, installation an !aintenanceun er Cape" Mo el

a* Su /2 "f A%M# ! and "$her eri hera/# under !a eE '"de/ $" $he /"ca$i"n f"r hichPurcha#e Order# are /aced*

* 3idder #ha// r"vide a// ne A%M# ! :n"$ refur i#hed; i$h i"'e$ric func$i"na/i$2 fr"' da2"ne and ca a /e "f in$egra$ing i$h 3i"'e$ric S"/u$i"n "f $he 3an4 i$h"u$ an2 eE$ra c"#$*

c* %he A%M# ! #ha// e 'ain$ained 2 $he #ucce##fu/ 3idder during $he c"n$rac$ eri"d "f 5

2ear#* %he AM! #ha// e carried "u$ 2 O


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* %he #ucce##fu/ 3idder #ha// have $" ena /e $he v"ice faci/i$2 :%eE$ $" S eech; a# er 93A$ran#ac$i"n f/" guide/ine# $" he/ $he vi#ua//2 cha//enged er#"n# in a// A%M# !* %he faci/i$2

#h"u/d e ini$ia//2 f"r


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99* %he 3idder #h"u/d r"vide


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h* %he #"/u$i"n #h"u/d e ca a /e "f cen$ra/iFed di#$ri u$i"n "f #"f$ are u grade# and a$che# $"$he A%M# !*

i* %he #"/u$i"n #h"u/d e ca a /e "f cen$ra/iFed di#$ri u$i"n "f an$iviru# a$che# $" $he A%M# !*

j* %he #"/u$i"n #h"u/d e ca a /e "f di#$ri u$ing #creen# a$ # ecified nu' er "f A%M# !*

4* %he #"/u$i"n #h"u/d e ca a /e "f erf"r'ing r"// ac4 if $he A%M need# $" e r"ugh$ $" $herevi"u# #$a$e*

/* A// nece##ar2 hard are #"f$ are e$c* #ha// e r"vided 2 $he idder f"r #creen di#$ri u$i"n*

'* %he c"nnec$ivi$2 i$h ac4 u arrange'en$ e$ een $he 'anaged cen$er "f $he idder and3an4# &a$a !en$er and &) Si$e #ha// e r"vided 2 $he 3idder a$ n" eE$ra c"#$ $" $he 3an4*

n* %he idder #ha// r"vide $he M9S )e "r$# c"nfir'ing $he d" n/"ad*


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2.# ons!mable Stationery Re"lenishmenta* 3idder under .LM #ervice# #h"u/d re /eni#h $he c"n#u'a /e /i4e a er f"r recei $ rin$er and

="urna/ Prin$ and rin$er ri "n i$h"u$ an2 7uan$i$a$ive /i'i$*

* %he uffer #$"c4 "f $he#e a er r"//# #h"u/d e 'ain$ained a$ A%M #i$e*

c* 9f %her'a/ Pa er u#ed f"r )ecei $ =P, i$ #h"u/d have $he 7ua/i$2 $" re$ain $he rin$ a$ /ea#$ f"r"ne 2ear eri"d*

2.$ A.ailability of Mana&e% Ser.i+e entre# $e"loyment of Monitorin&

Tool an% *n+i%ent Mana&ement (*M) Ser.i+esa* 3an4 i// e re# "n#i /e f"r r"viding S i$ch &a$a .eed $" $he 3idder f"r $he ur "#e "f

'anaging $he A%M# ! de /"2ed 2 $he Iend"r*

* Managed Service !en$re #h"u/d e " ned 2 $he 3idder and /"ca$ed in 9ndia*

c* Managed Service !en$re #h"u/d have high/2 redundan$ infra#$ruc$ure and #ca/a i/i$2 $" ca$er $"$he need# "f 'anaging 3an4# 1500 A%M# !*

d* 3idder #h"u/d r"vide Manage'en$ Service u#ing 4n" /edgea /e and #4i//ed er#"nne/*

e* 3idder #h"u/d r"vide c"nnec$i"n e$ een $he '"ni$"ring S2#$e' 'anaged #ervice# cen$reand A%M # i$ch i$h high /eve/ #ecuri$2 #$andard# /i4e ne$ "r4 c"nnec$ivi$2 $hr"ugh 9PS

f* 3idder #h"u/d have cen$ra/iFed M"ni$"ring S2#$e'* 3idder #h"u/d de /"2 #" hi#$ica$ed and#$andard M"ni$"ring $""/ f"r '"ni$"ring A%M# ! r"//ed "u$ "$h r"ac$ive/2 and reac$ive/2revie ing hard are erf"r'ance and ca a /e $" r"vide re'"$e ana/2#i# and re#"/u$i"n "f $heA%M re/a$ed r" /e' "n + a#i# fr"' Managed Service# !en$re*

g* %he 3idder #h"u/d r"vide acce## "f M"ni$"ring %""/ $" 3an4# $ea' a$ vari"u# re'i#e# "f $he

3an4* %he faci/i$2 #h"u/d e refera /2 rea/ $i'e r" #er a#ed, #ing/e ind" vie "f a// A%M#*%he M"ni$"ring %""/ #h"u/d have $he faci/i$2 $" a//" $he an4 $ea' $" genera$e re "r$#

r"viding $he /i#$ "f each !& hich a# d" n "n a ar$icu/ar da2 i$h $he $i'e fr"' hich $heA%M en$ d" n $" $he $i'e 2 hich $he A%M a# u and running, $he rea#"n f"r $he d" n$i'eand ca// /"gged $i'e i$h $he .LM SLM vend"r* %he re "r$ #h"u/d r"vide each incidence "fd" n$i'e f"r an !& a# a #e ara$e r" * %he 3an4 %ea' #h"u/d e a /e $" genera$e $he re "r$ "na dai/2 '"n$h/2 "r 7uar$er/2 a#i# a# $he need e*

Acce## "f $he M"ni$"ring $""/ $" $he 3an4 $ea' #h"u/d a/#" r"vide faci/i$2 $" vie $he /i#$ "f A%M#hich are d" n a$ an2 ar$icu/ar "in$ i$h rea#"n f"r d" n $i'e*


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%he 9M #2#$e' r" "#ed $" e de /"2ed 2 $he idder #h"u/d have $he f"//" ing fea$ure#(-

i; Bhen an inciden$ i# re "r$ed hich can e due $" c"' /e$e "u$age "f !& "r !& c"' "nen$,erf"r'ance re/a$ed i##ue#, a/er$# arning# fr"' A%M "r A%M re/a$ed $hird ar$2 r" /e'#:.LM, !a#h, ne$ "r4 e$c*;, a $r"u /e $ic4e$ i# au$"'a$ica//2 genera$ed, de$ai/ing $he $2 e "f

r" /e', i$h $i'e "f "ccurrence and "$her A%M de$ai/#

ii; %he faci/i$2 "f au$"'a$ed #$raigh$ $hr"ugh r"ce## f"r fau/$ diagn"#i#, fau/$ #egrega$i"n, rea/$i'e $r"u /e $ic4e$ing, ca// /"gging, ca// $ran#fer, ca// e#ca/a$i"n, f"//" u $i// #a$i#fac$"r2c/"#ure "f $ic4e$

iii; 9M $""/ #h"u/d e ca a /e "f r"ce##ing a// $he #$a$u# c"de# genera$ed 2 A%M# and ini$ia$ea r" ria$e ac$i"n

iv; 9M $""/ #h"u/d e ca a /e "f ca $uring even 'in"r /in4 f/uc$ua$i"n# and re "r$# genera$ed#h"u/d ca $ure d" n$i'e#*

v; ."reca#$ing " $i'u' re7uire'en$# "f ca#h in !& and advi#ing $he !a#h 'anage'en$ agenc2*

vi; %r"u /e #h""$ing and r"viding ide ranging M9S f"r each A%M f"r 'eaningfu/ ana/2#i# "ferf"r'ance "ver a eri"d*

vii; !a// r"gre## '"ni$"ring, e#ca/a$i"n and ca// c/"#ure $" rec$if2 an2 $2 e "f fau/$ i$h"u$ 'anua/in$erven$i"n*

viii; 9M #h"u/d have fea$ure# "f au$"'a$ed di# a$ching "f fie/d #ervice# ca//# u#ing h"ne /ine# andSMS, $" $he righ$ engineer er#"nne/ and r"viding $he e#ca/a$i"n# hen $he ca// i# n"$c/"#ed in defined $i'e fra'e*

iE; 9M Service# #h"u/d a/#" 'anage $he c""rdina$i"n "f inciden$# $ha$ re7uire "$h #ing/e and'u/$i /e $hird ar$2 di# a$che#* ."r a// e7ui 'en$# :JPS, A%M S"f$ are "n A%M !& P!,A%M !& P!, Air !"ndi$i"ner#, ISA%#, $erre#$ria/ /ine# "r an2 "$her c"''unica$i"n 'edia,Ne$ "r4ing e7ui 'en$#, A%M#; in#$a//ed a$ A%M /"ca$i"n#* ."r a// "$her $hird ar$2c"' "nen$# r" /e'#, hich re7uire# fie/d vi#i$, $he ca// i// e di# a$ched $" $he re# ec$ive$hird ar$2 agenc2 and i// e $rac4ed $" c/"#ure*

E; 9$ i# re# "n#i i/i$2 "f $he 3idder $" di# a$ch an inciden$ ca// $" $he re# ec$ive #u -c"n$rac$"r and$" $rac4 $he ca// and en#ure $ha$ $he err"r i# rec$ified a# er SLA n"$ cau#ing 'aj"r dec/ine in$he A%M avai/a i/i$2*

Ei; 3idder #h"u/d e a /e $" r"vide re "r$ de$ai/ing erf"r'ance "f $he A%M channe/ i$h#egrega$i"n "f fau/$# "n re agreed cri$eria


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2.% 9et8orkin& for +onne+ti.ity of ATMs' $s

+*5*1 S8it+hin&

%he 3an4 i# in $he r"ce## "f i' /e'en$ing i$# " n # i$ch* %he #e/ec$ed idder #ha// en#ure $here7uired in$erfacing "f $he A%M# ! i$h $he 3an4# r" "#ed S i$ch* %i// #uch $i'e $he idder#ha// have $" in$erface $he A%M# ! $" $he 3an4# eEi#$ing 3a#e+ S i$ch curren$/2 under $he"u$#"urced '"de/*

+*5*+ On-site ATMs' $s

."r "n#i$e A%M# ! A%M#, $he eEi#$ing 3ranch c"nnec$ivi$2 #ha// e u#ed $" c"nnec$ $" $he


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2.& Site *m"lementation an% Maintenan+e Ser.i+es

a* !& Si$e re ara$i"n a$ $he iden$ified #i$e#* %he /"ca$i"n# can e an 9ndia and inc/ude On#i$e,Off#i$e, L" 2, Me$r" "/i$an, )ura/, Se'i ur an and Jr an /"ca$i"n# area#*

* !"nduc$ing #i$e fea#i i/i$2 #urve2, Si$e erec$i"n, civi/, in$eri"r, e/ec$rica/, JPS, c"nnec$ivi$2 and airc"ndi$i"ning $" e d"ne 2 idder*

c* Ph2#ica/ in#$a//a$i"n "f A%M# ! a$ $he #i$e# i$h gr"u$ing*

d* 9n ca#e $he an4 de#ire# /" 2 !& $" e in#$a//ed and a# and hen regu/ar #i$e i# avai/a /e, $he/" 2 !& i# $" e #hif$ed i$hin $he re'i#e# 2 $he idder and $he idder i// 7u"$e $he 'ini'u'c"#$ f"r #hif$ing and rein#$a//a$i"n* 9f $he #i$e f"r re/"ca$i"n i# "u$#ide $he re'i#e# an4 i// ear

$he $ran# "r$a$i"n c"#$ and $he idder #h"u/d c"' /e$e in#$a//a$i"n a$ $he iden$ified a/$erna$e/"ca$i"n*

e* ! de /"2ed #ha// c"' /2 i$h )39, 93A,


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c; A$ /ea#$ 66 "f $he A%M# ! A%M# have $" e ena /ed f"r $he vi#ua//2 cha//enged and $heh2#ica//2 cha//enged a# er )39 in#$ruc$i"n#* %he !& A%M 'u#$ e #ui$a /e f"r hee/ chair a#ed

" era$i"n f"r $he vi#ua//2 cha//enged and a ra' #h"u/d e 'ade a$ a# ar$ "f Si$e Main$enancea$ #i$e#*

d; %he an4 i// under$a4e a 7ua/i$2 $e#$ chec4 "f a// $he #i$e# 2 i$# " n "r eE$erna/ audi$"r# "f $"a#cer$ain adherence $" $he $echnica/ # ecifica$i"n# : "$h civi/ and e/ec$rica/;* 9n ca#e "f n"n-adherence, $he idder i// e re7uired $" regu/ariFe $he "#i$i"n i$hin a eri"d "f 60 da2#* 9n ca#e"f fai/ure $" d" #" "r in ca#e "f genera/ n"n adherence "f $he $echnica/ # ecifica$i"n#, an4 'a2c"n#ider $er'ina$i"n "f $he agree'en$ a# de$ai/ed in %er'ina$i"n !/au#e in $hi# ).P*

+*8*+ A%%itional ATMs' $s 'ATMs (O"tional)

a; 9n addi$i"n $" $he eEi#$ing #i$e#, 3an4 de#ire# $" in#$a// addi$i"na/ 60 A%M# ! A%M# "ver anda "ve $he 500 A%M# ! A%M# in a "u$ $hree 2ear# eri"d* %he A%M# ! A%M# "u/d e "f

"$h $he $2 e# viF* On#i$e and Off#i$e* Si$e# f"r "$h $he $2 e# "f A%M# ! A%M# #ha// er"vided 2 $he 3an4 and idder #ha// e re# "n#i /e $" r"vide c"nnec$ivi$2 f"r "ff#i$e /"ca$i"n#*

;


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vii; Genera/ 'ain$enance "f JPS, A! uni$#, f/""ring, cei/ing, Lea4age See age,Signage re air# re /ace'en$#, re /ace'en$ 'ain$enance "f &""r c/"#ure#,

/igh$#, e$c**

viii; Preven$ive Main$enance a$ /ea#$ "nce in a 7uar$er under advice $" $he an4*

iE; Pe#$ c"n$r"/ #ervice# a$ /ea#$ "nce in a 2ear

E; )e /eni#hing "#$er#, #$ic4er# a# and hen re7uired a# hen re7uired 2 $he 3an4and r"vided $he 3an4*

: ; 3an4 "fficia/# i// in# ec$ $he #i$e a$ regu/ar in$erva/#* %he idder #h"u/d re air re /ace $hedefec$ive n"n-func$i"ning furni$ure, fi$$ing# and e7ui 'en$ i$hin $ " da2# "f $he "fficia/c"''unica$i"n $" $he Iend"r* An2 n"n c"' /iance# in $hi# regard #ha// re#u/$ in inv"4ing $he

ena/$2 c/au#e a# er $he ).P $er'#

:c; %he 3idder and "r hi# e7ui 'en$ #u /ier# agen$# ar$ner# #h"u/d have re#ence in 'aj"rci$ie# di#$ric$ head7uar$er# i$h #u "r$ "ffice# and # are ar$ #u /2 de "$#*

:d; %he 3idder and "r hi# e7ui 'en$ #u /ier# agen$# ar$ner# #h"u/d have ade7ua$e nu' er "fengineer# and $rained er#"nne/ $" en#ure 7uic4 re#"/u$i"n# and 'ini'u' d" n$i'e*

2. aretaker Ser.i+es (O"tional)

9n ca#e, !are$a4er Service# are " $ed f"r 2 an2 an4, $he idder 'u#$ en#ure $ha$

a; S'ar$/2 unif"r'ed, a/er$ and a$$en$ive er#"nne/ are re#en$ + E E685 a$ $he #i$e*

; %he care$a4er engaged #h"u/d e a /e $" r"vide 'ini'u' guidance $" $he !ardh"/der#*

c; A "/ic2 i# in /ace f"r engaging care$a4er# inc/uding ac4gr"und chec4*

d; a// a /ica /e /a # fra'ed 2 $he !en$ra/ G"vern'en$, S$a$e G"vern'en$ and L"ca/ 3"die#,inc/uding a2'en$ "f a /ica /e 'ini'u' age# and a// /a # er$aining $" c"n$rac$ e' /"2ee#/a "ur /a # are c"' /ied i$h hi/e r"viding care$a4er #ervice#* %he idder 'a2 have $"eEecu$e an inde'ni$2 "nd in fav"ur "f $he 3an4 in $hi# regard*

9f $he 3idder r" "#e# $" engage #ervice# "f "$her agencie#, fu// de$ai/# "f a// c"n$rac$"r# ar$ie# $" e

enc/"#ed*


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2. *n+i%ent Mana&ement (*M) Ser.i+es

a; 3an4 i// r"vide S i$ch &a$a .eed $" $he 3idder f"r $he ur "#e "f 'anaging $he A%M# !de /"2ed 2 $he Iend"r*

; %he idder i// en#ure $ha$ # i$ch feed given 2 $he 3an4 i# c"nfigured in each A%M A%M# !a# and hen $he A%M !& i# 'ade /ive*

c; 3idder #h"u/d r"vide c"nnec$i"n e$ een $he Managed Service# !en$re and A%M # i$ch i$hhigh /eve/ #ecuri$2 #$andard# /i4e ne$ "r4 c"nnec$ivi$2 $hr"ugh 9PS

d; Sing/e, in$egra$ed vie "f $he ne$ "r4 "f $he A%M# #h"u/d e r"vided 2 3idder $" 4n" $he#$a$u# "f each A%M* An2 di#cre anc2 n"$iced 'u#$ e rec$ified i''edia$e/2 in c""rdina$i"n i$h# i$ch idder and an2 $hird ar$2 idder inv"/ved

e; A e - a#ed a /ica$i"n i$h re "r$ing $""/ #h"u/d e 'ade avai/a /e $" $he 3an4# A%M &e $*f"r '"ni$"ring erf"r'ance "f $he A%M ne$ "r4*

f; %he 3idder #h"u/d 'ain$ain c"' /e$e c"nfiden$ia/i$2 in $he 'a$$er# re/a$ed $" !& a# $he2 dea/i$h $he financia/ cu#$"'er da$a er$aining $" $he 3an4*

2.11 F M Ser.i+es

%he 3idder #h"u/d a$$end $" $he f"//" ing 'a$$er# a# are #$andard .LM Service# ca//#

a; !/earing Pa er =a' "f =P r"// and )ecei $ Prin$er r"//

; )e'"va/ "r c/earing "f currenc2 ja'# and ca $ured card#*


21/104



c; Su /2 and )e /eni#h'en$ "f c"n#u'a /e# #uch a# =P Pa er, )ecei $ a er, e$c* i$h"u$ an27uan$i$a$ive /i'i$*

d; Si$e 'ain$enance, 'ain$aining envir"n'en$a/ c"ndi$i"n# and !/eaning "r4 a# 'en$i"neda "ve in #ec$i"n "f Sc" e "f B"r4*

e; Machine re#e$#, !9% cau#ed err"r# and "$her rea#"na /e re7ue#$#*

f; )e /ace'en$ "f defec$ive LAN ca /e#

g; %a4ing ac4u "f ca'era i'age# :"f a// $hree ca'era 'en$i"ned in AnneEure 5 - %echnica/S ecifica$i"n#; "n '"n$h/2 a#i# "n a #ui$a /e ac4u 'edia and handing "ver $he #a'e $" $hec"n$r"//ing "ffice*

h; Main$aining r" er regi#$er "f $he ac4u $a4en f"r &ISS i$h ac4n" /edge'en$ fr"'!"n$r"//ing Office and hand"ver "f ac4u $" !"n$r"//ing Office*

i; 3idder under .LM #ervice# #h"u/d re /eni#h $he c"n#u'a /e /i4e a er f"r recei $ rin$er and="urna/ Prin$ and rin$er ri "n i$h"u$ an2 7uan$i$a$ive /i'i$*

j; 9f %her'a/ Pa er u#ed f"r )ecei $ =P, i$ #h"u/d have $he 7ua/i$2 $" re$ain $he rin$ a$ /ea#$ f"r"ne 2ear eri"d*

4; %a4ing ac4u "f ca'era i'age# and 'ain$aining r" er regi#$er "f $he ac4u $a4en f"r &ISSi$h ac4n" /edge'en$ fr"' "na/ Office and hand"ver "f ac4u $" "na/ Office*


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/; 3idder #h"u/d r"vide .LM #ervice# "n + 685 a#i#*

'; Preven$ive Main$enance #h"u/d e c"nduc$ed "nce in a 7uar$er $" en#ure $ha$ $he A%M i#'ain$ained in g""d " era$ing c"ndi$i"n and $he re "r$ #h"u/d e #u 'i$$ed $" $he !"n$r"//ingOffice c"ncerned* Preven$ive Main$enance 'a2 e #chedu/ed a$ a $i'e c"nvenien$ 3an4 i*e* i$#h"u/d n"$ affec$ $he cu#$"'er #ervice*

2.12 ash Re"lenishment Ser.i+es ( RS)

3idder #h"u/d r"vide !a#h Manage'en$ and !a#h )e /eni#h'en$ #ervice# a$ A%M# ! r"//ed "u$under $hi# ).P a# ar$ "f A%M Managed Service#*

+*1+*1 Jnder $hi# #ervice, $he 3idder #h"u/d under$a4e re /eni#h'en$ "f ade7ua$e ca#h a# "f$en a#

nece##ar2 $" en#ure $ha$ $he #ervice a$ $he A%M i# n"$ di#ru $ed "n acc"un$ "f ca#h "u$agee$c* %he re /eni#h'en$ r"ce##, in$er a/ia, "u/d inc/ude receiving ca#h fr"' a de#igna$ed!urrenc2 !he#$ ca#h ranch "f $he 3an4, c"nduc$ing $he A&M9N $ran#ac$i"n a$ A%M,

erf"r'ing


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d; !a#h L"ading i# $" e d"ne u#ing add ca#h 'e$h"d*

e; %he 3idder 'a2 under$a4e !a#h Manage'en$ Service# "r au$h"riFe a $hird ar$2 !a#hManage'en$ Agenc2 :!MA; f"r $he #a'e* 3idder #h"u/d " $ain ri"r a r"va/ "f $he3an4 ef"re a "in$ing an2 agenc2 a# !MA* !" ie# "f $he agree'en$# en$ered in$" 2$he Service Pr"vider i$h $heir !MA agencie# #ha// e 'ade avai/a /e i$h $he an4* !a#hi##ued 2 $he 3an4 #h"u/d e u#ed f"r re /eni#h'en$ "f an4# " n A%M# ! A%M#"n/2*

f; %he 3idder #ha// e fu//2 re# "n#i /e f"r $he ac$i"n# and in$egri$2 "f $he er#"n# e' /"2ed$" carr2 "u$ $he func$i"n "f ca#h re /eni#h'en$*

g; %he !MA #h"u/d have !a#h Iau/$ing faci/i$2 and u#e #ecure ar'"red ca#h vehic/e# f"ric4u and de/iver2

h; %he a'"un$ "f ca#h ic4ed u and re /eni#hed during a da2 'u#$ e #7uared "ff during$he neE$ "r4ing da2 in $he a #ence "f vau/$ing faci/i$2, and re#idua/ a'"un$ if an2, 'u#$

e de "#i$ed i$h $he an4*i; 3idder 3idder #h"u/d #u 'i$ du/2 a$$e#$ed h"$" /i#$, #igna$ure# "f $he cu#$"dian# and

#igna$ure# "f $he au$h"riFed #igna$"rie# $" $he ca#h i##uing 3ranch under i$# c"vering/e$$er $" $he !a#h 3ranch

j; !MA #h"u/d erf"r'


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n; %he#e )e "r$# #ha// e #u 'i$$ed "n a dai/2 a#i# in re# ec$ "f each !& A%M* %he ServicePr"vider "u/d a/#" e re7uired $" #u 'i$ a !"' rehen#ive !a#h )ec"nci/ia$i"n re "r$ "n

a dai/2 a#i#*"; J "n rec"nci/ia$i"n, if an2 difference i# " #erved, $he 3an4# rec"nci/ia$i"n $ea' i//

in$i'a$e $he #a'e $" $he Iend"r*

; %he 3idder #h"u/d a$$end $he #a'e i$hin 6 "r4ing da2# "f re "r$ing $he difference* 9f$he #ervice r"vider d"e# n"$ re# "nd 2 $he 6rd "r4ing da2, $he difference a'"un$ i//

e rec"vered fr"' $he Service Pr"vider "n $h "r4ing da2*

7; %he 3idder #h"u/d #u 'i$ an2 "$her re "r$ $ha$ 'a2 e re7uired 2 $he 3an4 fr"' $i'e $"$i'e*

r; !MA #h"u/d under$a4e u da$ing "f %ran#ac$i"n ="urna/ $hr"ugh Ad'in !ard#*

#; !MA #h"u/d hand"ver =P r"//# $" $he re# ec$ive !a#h 3ranch

$; !MA #h"u/d c"//ec$ ca $ured card# fr"' $he A%M /"ca$i"n# : herever a /ica /e; andde/iver $he' $" $he re# ec$ive !a#h ranche# "f $he 3an4* !MA #ha// #u 'i$ c"n#"/ida$edre "r$ "f $he ca $ured card# "n ee4/2 a#i# $" $he 3an4*

u; !MA #h"u/d c/ear )ejec$ in diver$ in

v; !a#h 9nden$ i// e re ared 2 3idder #en$ $" $he !MA Agenc2 a# e// a# $" 3an4

; ."reca#$ing "f !a#h re7uire'en$ f"r A%M #h"u/d e a#ed "n a#$ di# en#e and averagedi# en#e "f $ha$ A%M* H" ever !a#h inden$ re /eni#h'en$ a$ an A%M #h"u/d n"$ eEceed$he 7uan$u' "f ca#h envi#aged $" e re7uired f"r 'aEi'u' u $" + da2# and h"/ida2#*

E; !a#h inden$ i// e rai#ed 2 3idder "n &a2 C0D 2 (00 ' via e-'ai/ "n dai/2 a#i# eEce $Sunda2# Pu /ic Na$i"na/ H"/ida2#* :&a2 C0D i# a da2 "n hich $he inden$ i# #en$ $" 3an4,&a2 C1D i# a neE$ "r4ing da2 "f ca#h c"//ec$i"n and re /eni#h'en$;* Su #e7uen$/2, ca#h

i// e given 2 3an4 "n da2 C01Dduring $he an4ing h"ur# a# agreed u "n e$ een $heca#h ranch and $he !MA*

2; Iau/$ing faci/i$2 i# 'anda$"r2 a$ a// /"ca$i"n# here $en "r '"re A%M# ! arefunc$i"ning* A$ a// "$her cen$er#, vau/$ing faci/i$2 i# n"$ 'anda$"r2 if n"$ avai/a /e a/read2*A$ a// #uch cen$er#, ca#h #h"u/d e inden$ed, c"//ec$ed, re /eni#hed in A%M# ! A%M#and #ur /u# ca#h de "#i$ed ac4 "n $he #a'e da2* H" ever, $he vau/$ing faci/i$2 "u/d ea$ $he an4# di#cre$i"n*

F; 3idder #h"u/d en#ure $ha$ $he Overnigh$ Iau/$ing /i'i$# are n"$ reached and a dai/2'"ni$"ring i# d"ne a# er $he ca#h /i'i$ #e$ 2 $he 3an4*

aa; 3idder #h"u/d $" r"duce de$ai/ inden$ hard c" 2 hi/e " $aining ca#h fr"' 3an4*Su #e7uen$/2 3idder i// r"vide !a#h i$hdra a/ S/i !he7ue $" 3an4 f"r "#$ingnece##ar2 en$rie#*

; Iend"r !MA #h"u/d c"un$ $he !a#h and a/#" f/i $hr"ugh $he und/e# ef"re acce $ing$he !a#h fr"' !a#h 3ranch*

cc; %he 3idder #ha// e /ia /e f"r an2 #h"r$age "f ca#h and c"un$erfei$ n"$e# f"und in $he !&*An2 #uch #h"r$age 'u#$ e 'ade g""d 2 $he 3idder i$hin "r4ing da2#*

dd; 3idder #h"u/d r"vide Iau/$ &ec/ara$i"n $" $he 3an4 "n ee4/2 a#i#* %he vau/$ a/ance'u#$ e inc/uded in $he !3) re "r$ and a# er $he f"r'a$ # ecified 2 $he 3an4*Bhenever a ne vau/$ i# added $he #a'e i// e in# ec$ed and a r"ved 2 $he 3an4*


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ee; 3an4 re#erve# $he righ$ $" c"nduc$ #ur ri#e in# ec$i"n *"f $he !a#h in Iau/$ "f $he Iend"r!MA*

ff; 9n ca#e c"un$erfei$ currenc2 i# di# en#ed fr"' !&, $he re# "n#i i/i$2 i// e "f $he idderand ena/$2 "f 9N)* 10000 - er in#$ance "u/d e /evied*

2.1# Se+!rity

%he idder i// e ri'ari/2 re# "n#i /e "f #ecuri$2 "f A%M# ! A%M# and #h"u/d u#e $he /a$e#$$""/# and gadge$# $" cur "$en$ia/ fraud#*

2.1$ *ns!ran+e

a; %he 3idder #h"u/d en#ure $ha$ $he en$ire ca#h "f $he 3an4 hand/ed 2 i$ in $he vau/$ in $ran#i$ in!& i# ade7ua$e/2 in#ured i$h $he an4 a# eneficiar2*

; 9n#urance c"verage #h"u/d e e7uiva/en$ $" $he ac$ua/ va/ue "f ca#h eing hand/ed a$ each Iau/$/"ca$i"n and "r in %ran#i$ and "r in !&*

c; 3idder #h"u/d #u 'i$ a c" 2 "f !a#h in#urance c"ver $" $he 3an4*

d; 9n ca#e "f an2 ca#h L"##, $he 3idder #h"u/d rei' ur#e $he /"## a'"un$ $" $he 3an4 i''edia$e/2,i$h"u$ ai$ing f"r #e$$/e'en$ "f 9n#urance c/ai'*

2.1% om"lian+e of Stat!tory an% other res"onsibility

a; %he 3idder #h"u/d en#ure $ha$ #$a$u$"r2, regu/a$"r2 and a// "$her guide/ine# are c"' /ied i$hre# ec$ $" $he ca#h in $ran#i$ and he/d in vau/$ing and /"aded in A%M !&*

; 9$ #ha// e $he #"/e re# "n#i i/i$2 "f $he 3idder $" " $ain re7uired /icen#e#, er'i##i"n# e$c fr"'/"ca/ "r an2 "$her au$h"ri$2 f"r ca#h $ran#i$ "r vau/$ing*

c; An2 ena/$2 charged $" $he 3an4 f"r n"n c"' /iance i$h an2 guide/ine "r f"r n"n " $ain'en$"f re7uired er'i##i"n#, /icen#e# 2 $he 3idder i// e rei' ur#ed 2 $he 3idder $" $he an4*

d; 9n $he even$ "f #eiFure "f 3an4# ca#h f"r n"n c"' /iance "f an2 guide/ine# "r n"n " $ain'en$ "fre7uired /icen#e#, er'i##i"n# e$c 2 $he Iend"r, a// c"#$# incurred f"r re/ea#e "f an4# ca#h i//

e "rne 2 $he Iend"r*

2.1& Other As"e+ts relatin& to ash Mana&ement,

a* %he idder 'u#$ nece##ari/2 " en an acc"un$ i$h $he 3an4 $hr"ugh hich a// $he #h"r$age#

rec"verie# di# u$e re/a$ed adju#$'en$# i// e effec$ed*

* %he idder #h"u/d under$a4e $" r"vide c/ear =P /"g and cer$ified ca#h a/ance re "r$ in re# ec$"f di# u$e# i$hin $he $i'e fra'e #$i u/a$ed 2 $he 3an4* N"n #u 'i##i"n i// cau#e $he 3an4 $"rec"ver $he a'"un$ fr"' $he vend"r*

c* An2 ena/$2 a2a /e 2 $he 3an4 due $" n"n #u 'i##i"n "f rec"rd# da$a i// e rec"vered fr"'$he vend"r*

d* %he idder #h"u/d a/#" en#ure $ha$ $he ca#h in A%M# i# eri"dica//2 verified 2 an inde enden$"fficia/ h" i# n"$ "rdinari/2 hand/ing A%M ca#h " era$i"n#, a$ /ea#$ "nce in a '"n$h*


26/104



e* %he ca#h inden$ #h"u/d e having uni7ue #eria/ nu' er and #h"u/d e #igned 2 $he au$h"riFed

re re#en$a$ive "f $he vend"r*

f* %he A%M i#e and cen$re i#e c"n#"/ida$i"n "f $he inden$ #h"u/d e r"vided $" $he 3an4*

g* Ad'in func$i"n# 'u#$ e invaria /2 carried "u$ hen $he ca#h /"ading i# under$a4en* %he 3an4i// e i''edia$e/2 rec"vering an2 a'"un$ if an2 di#cre anc2 i# n"$ed e$ een $he ca#hr"vided f"r re /eni#h'en$ vi#-Q-vi# $he !3) and $he a'"un$ /"aded in $he A%M*

h* %he idder 'u#$ #$rive $" iden$if2 $he $ran#ac$i"n# hich have re#u/$ed in "verage #h"r$age#and a2 rec"ver $he a'"un$ fr"' $he re# ec$ive card h"/der#*

2.1' M*S Re"ort

%he idder i# re7uired $" #u 'i$ $he f"//" ing M9S )e "r$#(

Sl09o0 Re"ort $es+ri"tion$aily

1. !a#h Ou$ !ri$ica/ )e "r$! A%M# d" n due $" ca#h "u$ #i$ua$i"n andde$ai/# "f e#ca/a$i"n*

2. ca#h inden$ f"r a// A%M# ! A%M#f"r ca#h re /eni#h'en$

!a#h re7uired $" e /"aded in $he A%M# #h"u/d einf"r'ed $" $he +ash mana&ement +entre an% ' orre"lenishment +enters &a2 C>D :&a2 ri"r $" $he ca#h

i// e #u /ied 2 $he 3an4 $" $he !MA;

3. !"n#"/ida$ed c"rrec$ cer$ified !3)%he re "r$ #h"u/d e a# er $he f"r'a$ # ecified 2$he 3an4, c"n$aining $he de$ai/# #$a$ed a "ve

4.


27/104



9. Avai/a i/i$2 )e "r$ Avai/a i/i$2 $rend ana/2#i#, cau#e# "f d" n$i'e,chr"nic A%M# ! A%M#, ac$i"n /an f"r

i' r"ving avai/a i/i$210. !"n#"/ida$ed !a#h Ou$ )e "r$ i$h cau#e

and %A%:%urn-ar"und-$i'e; ana/2#i#M"n$h/2 i$h A%M 9&, &a$e and rea#"n#

11. Perf"r'ance "f Managed Service# i$h a

ar$icu/ar reference $" $i'e $a4en $"re#"/ve $he r" /e'# fau/$#

A# and hen re7uired

12. M"n$h/2 c"n#"/ida$ed !a#h"u$ )e "r$ !& A%M Bi#e de$ai/#

13. Ana/2#i# "f " $i'u' !a#hrec"''enda$i"n# and !a#h "u$ due $"d" n$i'e

Sugge#$ 'ean# $" i' r"ve $he !a#h avai/a i/i$2 and$he 4ee $he d" n $i'e a$ 'ini'a/ /eve/*

14. An2 "$her re "r$ A# and hen re7uired*

2.1 Pro5e+t timelines

%he 3idder i# eE ec$ed $" adhere $" $he f"//" ing r"ad $i'e/ine#(

Sr0 9o0 A+ti.ity Time Perio% for +om"letion

1 Se$$ing u "f re7uired ac4hau/ ne$ "r4,


28/104



%he 3an4 re#erve# $he eEc/u#ive righ$ $" 'a4e an2 a'end'en$# change# $" "r cance/ an2 "f $he a "veac$i"n# "r an2 "$her ac$i"n re/a$ed $" $hi# ).P*

%he 3idder i# re7uired $" r"vide a de$ai/ed #$ra$eg2 $" $he 3an4R $he ac$ivi$ie# 'en$i"ned a "ve areindica$ive u$ $he $i'e/ine# f"r r"cure'en$ and de/iver2 #h"u/d e 'ain$ained* Hence if $he 3idder ha# a7uic4er and effec$ive #"/u$i"n $he #a'e 'a2 e di#cu##ed and agreed 2 $he 3an4*

0 Terms 4 on%itions

#.1 1eneral

%he 3an4 eE ec$# $he 3idder $" adhere $" $he $er'# "f $hi# ).P and "u/d n"$ /i4e "r acce $ an2

devia$i"n# $" $he #a'e* )efer A endiE + ."r' A 0+ - !"''en$# "n % !*

%he 3an4 eE ec$# $ha$ $he 3idder a "in$ed under $he ).P #ha// have $he #ing/e "in$ re# "n#i i/i$2f"r fu/fi//ing a// " /iga$i"n# and r"viding a// #u /2, in#$a//a$i"n and 'anage'en$ "f e7ui 'en$#re7uired f"r $he r"jec$ i' /e'en$a$i"n*

Jn/e## agreed $" # ecifica//2 2 $he 3an4 in ri$ing f"r an2 change# $" $he ).P i##ued, $he Iend"r#re# "n#e "u/d n"$ e inc"r "ra$ed au$"'a$ica//2 in $he ).P*

Jn/e## eE re##/2 "verridden 2 $he # ecific agree'en$ $" e en$ered in$" e$ een $he 3an4 and $heIend"r, $he ).P #ha// e $he g"verning d"cu'en$ f"r arrange'en$ e$ een $he 3an4 and $heIend"r*

%he A%M# ! are $" e r"//ed "u$ a$ /"ca$i"n# a/read2 iden$ified 2 $he 3an4* A# and hen $he 3an4iden$ifie# ne /"ca$i"n, $he idder #ha// r"//"u$ $he A%M A%M# ! a# er $he #chedu/e 'en$i"ned in$hi# ).P*

9n ca#e "f "ff-#i$e A%M# !, $he idder #h"u/d #ee4 an4# a r"va/ f"r $he /in4 ranch :f"r ca#hre /eni#h'en$ ur "#e#;, hich in n"r'a/ c"ur#e i// e advi#ed 2 $he an4 i$hin a ee4* 9n ca#e,3an4 de#ire# $" #hif$ $he #i$e "r i$hin ranch, $he 3an4 i// ear $he c"#$ "f #hif$ing* %he di#'an$/ing,#hif$ing and c"''i##i"ning charge# i// e decided "n ca#e $" ca#e a#i#*

%he 3idder #h"u/d c"''i$ $" r"vide $he "u$#"urced #ervice# de$ai/ed in $hi# d"cu'en$ f"r a'ini'u' eri"d "f 5 2ear# :6 2ear# arran$2, + 2ear# AM!; A cer$ifica$e $" $hi# c"''i$'en$ #h"u/df"r' ar$ "f $he %echnica/ r" "#a/*

6*1*1 R!les for res"on%in& to this RFP

)efer $" %a /e in Cinvi$a$i"n "f $he Iend"r#D #ec$i"n "f $hi# ).P f"r /a#$ da$e "f #u 'i##i"n "f $here# "n#e $" $he ).P*

6*1*1*1 A// re# "n#e# #h"u/d e in


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6*1*1*+ A// re# "n#e# inc/uding c"''ercia/ and $echnica/ id# "u/d e dee'ed $" e irrev"ca /e"ffer# r" "#a/# fr"' $he 3idder and 'a2 if acce $ed 2 $he 3an4 f"r' ar$ "f $he fina/

c"n$rac$ e$ een $he 3an4 and $he #e/ec$ed Iend"r* 3idder i# re7ue#$ed $" a$$ach a /e$$erfr"' an au$h"riFed #igna$"r2 a$$e#$ing $he veraci$2 "f inf"r'a$i"n r"vided in $here# "n#e#* Jn#igned re# "n#e# "u/d e $rea$ed a# inc"' /e$e and are /ia /e $" erejec$ed*

6*1*1*6 An2 $echnica/ "r c"''ercia/ "ffer, #u 'i$$ed cann"$ e i$hdra n '"dified af$er $he /a#$da$e $i'e f"r #u 'i##i"n "f $he id# un/e## # ecifica//2 er'i$$ed 2 $he 3an4*

6*1*1* %he 3idder 'a2 '"dif2 "r i$hdra i$# "ffer af$er #u 'i##i"n, r"vided $ha$, $he 3an4, andri"r $" $he c/"#ing da$e and $i'e receive# a ri$$en n"$ice "f $he '"difica$i"n "ri$hdra a/ re#cri ed f"r #u 'i##i"n "f "ffer#* N" "ffer can e '"dified "r i$hdra n 2

$he 3idder #u #e7uen$ $" $he c/"#ing da$e and $i'e f"r #u 'i##i"n "f $he "ffer#*

6*1*1*5 %he 3idder i# re7uired $" 7u"$e f"r a// $he c"' "nen$# 'en$i"ned in $he Sc" e "f B"r4 in$hi# d"cu'en$* 9n ca#e $he 3idder d"e# n"$ 7u"$e f"r an2 "f $he c"' "nen$#, $he re# "n#e

"u/d e dee'ed $" inc/ude $he 7u"$e f"r #uch un7u"$ed c"' "nen$#* 9$ i# 'anda$"r2 $"#u 'i$ $he c"' /iance de$ai/# in $he f"r'a$# in A endiE 1 ."r' 3 01 !"''ercia/ ."r'a$

r"vided a/"ng i$h $hi# d"cu'en$ du/2 fi//ed in, a/"ng i$h $he %echnica/ "ffer* %he 3an4re#erve# $he righ$ n"$ $" a//" er'i$ change# in $he $echnica/ # ecifica$i"n# and n"$ $"eva/ua$e $he "ffer in ca#e "f n"n-#u 'i##i"n "f $he $echnica/ de$ai/# in $he re7uired f"r'a$"r ar$ia/ #u 'i##i"n "f $echnica/ de$ai/#*

6*1*1*8 9n $he even$ $he 3idder ha# n"$ 7u"$ed f"r an2 'anda$"r2 i$e'# a# re7uired 2 $he 3an4 andf"r'ing a ar$ "f $he ).P circu/a$ed $" $he 3idder and re# "nded $" 2 $he Iend"r, $he#a'e i// e dee'ed $" e r"vided 2 $he 3idder a$ n" eE$ra c"#$ $" $he 3an4*

6*1*1* %he 3an4 a#cer$ain# and c"nc/ude# $ha$ ever2$hing a# 'en$i"ned in $he ).P# circu/a$ed $"$he 3idder and re# "nded 2 $he 3idder ha# een 7u"$ed f"r 2 $he Iend"r, and $here i//

e n" eE$ra c"#$ a##"cia$ed i$h $he #a'e in ca#e $he 3idder ha# n"$ 7u"$ed f"r an2 i$e'# "r#ervice $ha$ i# re7uired under $hi# ).P*

6*1*1*? A// "u$ "f "c4e$ eE en#e#, $rave//ing, "arding and /"dging eE en#e# f"r $he en$ire /ife "f$he c"n$rac$ #h"u/d e a ar$ "f $he financia/ "ffer #u 'i$$ed 2 $he 3idder $" $he 3an4* N"

eE$ra c"#$# "n acc"un$ "f an2 i$e'# "r #ervice# "r 2 a2 "f an2 "u$ "f "c4e$ eE en#e#,inc/uding $rave/, "arding and /"dging e$c* i// e a2a /e 2 $he 3an4* %he 3idder cann"$$a4e $he /ea "f "'i$$ing an2 charge# "r c"#$# and /a$er /"dge a c/ai' "n $he 3an4 f"r $he#a'e*

6*1*+ Pri+e ' ommer+ial Bi%

6*1*+*1 %he 3idder a$ n" "in$ in $i'e can eEcu#e $he'#e/ve# fr"' an2 c/ai'# 2 $he 3an4ha$#"ever f"r $heir devia$i"n# in c"nfir'ing $" $he $er'# and c"ndi$i"n#, a2'en$#

#chedu/e#, $i'e fra'e f"r de/iver2 "f A%M# ! e$c* a# 'en$i"ned in $he ).P circu/a$ed 2


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$he 3an4* 3idder #ha// e fu//2 re# "n#i /e f"r devia$i"n# $" $he $er'# c"ndi$i"n#, r"jec$#chedu/e e$c* a# r" "#ed in $he ).P*

6*1*+*+ A n"n-refunda /e id a'"un$ "f )#* +5,000 - $" e aid 2 'ean# "f a de'and draf$ a2"rder fav"ring $he 3an4 a2a /e a$ Pune eing c"#$ "f 3id d"cu'en$* %he a'"un$ i// n"$

e refunded $" an2 r"# ec$ive idder under an2 circu'#$ance# inc/uding cance//a$i"n "f).P "r r"cure'en$ r"ce## a$ an2 #$age* 9f id i# d" n/"aded fr"' e #i$e, $he c"#$ "f $he

id 'a2 e aid in a #e ara$e enve/" e hi/e #u 'i$$ing $he 3id* 3id# are /ia /e $" erejec$ed if $he 3id A'"un$ de'and draf$ a2 "rder i# n"$ received*

6*1*+*6 %he 3idder #ha// ear a// c"#$# a##"cia$ed i$h $he re ara$i"n and #u 'i##i"n "f i$# 3id and$he 3an4 i// in n" ca#e e re# "n#i /e "r /ia /e f"r $he#e c"#$#, regard/e## "f $he c"nduc$ "r"u$c"'e "f $he 3idding r"ce##*

6*1*+* %he 3idder i# re7ue#$ed $" 7u"$e in 9ndian )u ee# :9N);* 3id in currencie# "$her $han 9N)"u/d n"$ e c"n#idered*

6*1*+*5 %he rice# 7u"$ed in $he c"''ercia/ id #h"u/d e va/id f"r $he eri"d "f c"n$rac$*

6*1*+*8 %aEe#( A// $he a /ica /e $aEe#, du$ie#, "c$r"i, L3%, /evie#, charge#, /icen#e fee#, r"ader'i$#, e$c* in c"nnec$i"n i$h $he de/iver2 "f A%M# ! a$ #i$e inc/uding inciden$a/

#ervice# and c"''i##i"ning #ha// e "rne and aid 2 $he idder and a# #uch $he 'ini'u'guaran$ee f"r each #i$e re7uired $" e aid 2 $he 3an4 again#$ $he #ervice# eing avai/edunder $hi# c"n$rac$ #ha// e a//-inc/u#ive a'"un$ i$h a /ica /e #ervice $aEe# #e ara$e/2* N"

rice varia$i"n inc/uding $h"#e re/a$ing $" increa#e in cu#$"'# du$2, eEci#e du$2, d"//ar ricevaria$i"n e$c* i// e er'i$$ed* %he rice# 7u"$ed i// a/#" inc/ude $ran# "r$a$i"n $"re# ec$ive #i$e#, in#urance $i// de/iver2 a$ $he an4# #i$e* %he A%M# ! "u/d e #u /iedand de/ivered a$ $he /"ca$i"n# hich i// e r"vided 2 $he 3an4*

6*1*+* %er'# "f a2'en$ a# indica$ed in $he Purcha#e !"n$rac$ $ha$ i// e i##ued 2 $he 3an4 "n$he #e/ec$ed 3idder i// e fina/ and inding "n $he 3idder and n" in$ere#$ i// e a2a /e 2$he 3an4 "n "u$#$anding a'"un$# under an2 circu'#$ance#* 9f $here are an2 c/au#e# in $he9nv"ice c"n$rar2 $" $he $er'# "f $he Purcha#e !"n$rac$, $he 3idder #h"u/d give a dec/ara$i"n"n $he face "f $he 9nv"ice "r 2 a #e ara$e /e$$er eE /ici$/2 #$a$ing a# f"//" # C!/au#e#, if an2c"n$ained in $he 9nv"ice hich are c"n$rar2 $" $he $er'# c"n$ained in $he Purcha#e !"n$rac$

i// n"$ h"/d g""d again#$ $he 3an4 and $ha$ $he 9nv"ice "u/d e g"verned 2 $he $er'#c"n$ained in $he !"n$rac$ c"nc/uded e$ een $he 3an4 and $he Iend"rD* 3idder #h"u/den#ure $ha$ $he r"jec$ #h"u/d n"$ #uffer f"r an2 rea#"n*

020@0C ommer+ials,

a; %he 3an4 i// c"n#ider $he %"$a/ !"#$ "f O ner#hi :%!O; "ver a .ive-2ear eri"d#$ar$ing fr"' da$e "f acce $ance* :da$e "f acce $ance $he da$e "f g"-/ive "f /a#$ !&

A%M a# er $he ).P*


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; %he 3an4 ha# n" " /iga$i"n $" u2 $he r"duc$ #ervice# 'en$i"ned a# " $i"na/ inc"''ercia/* H" ever, #uch c"#$ i// e added in $he %!O ca/cu/a$i"n#*

c; %he 3idder 'u#$ r"vide and 7u"$e f"r a// r"duc$# and #ervice# a# de#ired 2 $he 3an4a# 'en$i"ned in $hi# ).P*

d; 9n ca#e $here i# a varia$i"n e$ een nu' er# and "rd#R $he va/ue 'en$i"ned in "rd#"u/d e c"n#idered*

e; %he 3idder need# $" r"vide Jni$ c"#$# "u/d e r"vided f"r c"' "nen$# and #ervice#Runi$ ra$e# "u/d e c"n#idered f"r $he %!O ur "#e#*


32/104



020@0D Performan+e 1!arantee

3.1.2.9.1 9f $he c"n$rac$ i# a arded, $he 3idder #h"u/d furni#h a Perf"r'ance Guaran$ee "f 10 "f%!O i$hin 10 da2# "f $he da$e "f recei $ "f $he urcha#e "rder LO9 hichever i# ear/ier*%he erf"r'ance guaran$ee need# $" e f"r $he c"' /e$e eri"d "f $he c"n$rac$ and

"u/d need $" e rene ed $i// $he eE ir2 "r $er'ina$i"n "f $he c"n$rac$* 9f $hePerf"r'ance guaran$ee i# n"$ #u 'i$$ed i$hin 10 da2#, $he 3an4 re#erve# $he righ$ $"cance/ $he c"n$rac$* %he Perf"r'ance Guaran$ee "u/d e re$urned $" $he 3idder af$er$he eE ir2 "r $er'ina$i"n "f $he c"n$rac$

6*1*+* *+ %he r"jec$ i// e dee'ed c"' /e$e "n/2 hen a// r"duc$# and re/a$ed #ervice# f"r a///"ca$i"n# c"n$rac$ed 2 $he 3an4 are de/ivered in g""d c"ndi$i"n, in#$a//ed,i' /e'en$ed, $e#$ed and acce $ed a/"ng i$h $he a##"cia$ed d"cu'en$a$i"n*

6*1*+* *6 )e# "n#e# $" $hi# ).P #h"u/d n"$ e c"n#$rued a# an " /iga$i"n "n $he ar$ "f $he 3an4$" a ard a urcha#e c"n$rac$ f"r an2 #ervice# "r c"' ina$i"n "f #ervice#* .ai/ure "f $he3an4 $" #e/ec$ a idder #ha// n"$ re#u/$ in an2 c/ai' ha$#"ever again#$ $he 3an4 and $he3an4 re#erve# $he righ$ $" rejec$ an2 "r a// id# in ar$ "r in fu//, i$h"u$ a##igning an2rea#"n ha$#"ever* 9n $he even$ "f 3an4 n"$ #a$i#fied i$h $he Price &i#c"ver2 $hr"ugh$hi# r"ce##, an4 re#erve# $he righ$ $" ini$ia$e $he $endering r"ce## again $hr"ughLi'i$ed "r O en $ender f"r #ervice# 'en$i"ned in $he ).P*

6*1*+* * 32 #u 'i$$ing a r" "#a/, $he 3idder agree# $" r"' $/2 c"n$rac$ i$h $he 3an4 f"r an2"r4 a arded $" $he Iend"r* .ai/ure "n $he ar$ "f $he a arded 3idder $" eEecu$e a

va/id c"n$rac$ i$h $he 3an4 i// re/ieve $he 3an4 "f an2 " /iga$i"n $" $he Iend"r, and adifferen$ 3idder 'a2 e #e/ec$ed*

6*1*+* *5 An2 addi$i"na/ "r differen$ $er'# and c"ndi$i"n# r" "#ed 2 $he 3idder "u/d erejec$ed un/e## eE re##/2 a##en$ed $" in ri$ing 2 $he 3an4*

6*1*+* *8 %he 3idder 'u#$ #$ric$/2 adhere $" $he de/iver2 da$e# "r /ead $i'e# iden$ified in $heirr" "#a/* .ai/ure $" 'ee$ $he#e de/iver2 da$e#, un/e## i$ i# due $" rea#"n# en$ire/2

a$$ri u$a /e $" $he 3an4, 'a2 c"n#$i$u$e a 'a$eria/ reach "f $he Iend"r# erf"r'ance*9n $he even$ $ha$ $he 3an4 i# f"rced $" cance/ an a arded c"n$rac$ :re/a$ive $" $hi# ).P ;due $" $he Iend"r# ina i/i$2 $" 'ee$ $he e#$a /i#hed de/iver2 da$e#, $ha$ 3idder i// e

re# "n#i /e f"r an2 re- r"cure'en$ c"#$# #uffered 2 $he 3an4* %he /ia i/i$2 in #uch aneven$ c"u/d e /i'i$ed $" $he a'"un$ ac$ua//2 # en$ 2 $he 3an4 f"r r"curing #i'i/arde/ivera /e# and #ervice#*

6*1*+* * %he 3idder re re#en$# and ac4n" /edge# $" $he 3an4 $ha$ i$ "##e##e# nece##ar2eE erience, eE er$i#e and a i/i$2 $" under$a4e and fu/fi// i$# " /iga$i"n#, under a// $he

r"vi#i"n# "f $hi# ).P* %he 3idder re re#en$# $ha$ a// r"duc$# #ervice# #"f$ are $" e#u /ied in re# "n#e $" $hi# ).P #ha// 'ee$ $he re7uire'en$# "f $hi# #c" e*


33/104



6*1*+* *? %he 3idder re re#en$# $ha$ $he #u /ied r"duc$# and i$# d"cu'en$a$i"n and "r u#e "f$he #a'e 2 $he 3an4 #ha// n"$ vi"/a$e "r infringe $he righ$# "f an2 $hird ar$2 "r $he /a #

"r regu/a$i"n# under an2 g"vern'en$a/ "r judicia/ au$h"ri$2* %he 3idder fur$herre re#en$# $ha$ $he d"cu'en$a$i"n $" e r"vided $" $he 3an4 #ha// c"n$ain a c"' /e$eand accura$e de#cri $i"n "f $he r"duc$ and "$her 'a$eria/# and #ervice# :a# a /ica /e;,and #ha// e re ared and 'ain$ained in acc"rdance i$h $he highe#$ indu#$r2 #$andard#*%he 3idder re re#en$# and under$a4e# $" " $ain and 'ain$ain va/idi$2 $hr"ugh"u$ $he

r"jec$, "f a// a r" ria$e regi#$ra$i"n#, er'i##i"n# and a r"va/#, hich are #$a$u$"ri/2re7uired $" e " $ained 2 $he 3idder f"r erf"r'ance "f $he " /iga$i"n# "f $he Iend"r*%he 3idder fur$her under$a4e# $" inf"r' and a##i#$ $he 3an4 f"r r"curing an2regi#$ra$i"n#, er'i##i"n# "r a r"va/#, hich 'a2 a$ an2 $i'e during $he !"n$rac$Peri"d e #$a$u$"ri/2 re7uired $" e " $ained 2 $he 3an4 f"r avai/ing #ervice# fr"' $heIend"r*

6*1*+* * A// $er'# and c"ndi$i"n#, a2'en$# #chedu/e#, $i'e fra'e f"r de/iver2 "fr"duc$ #ervice# a# er $hi# $ender i// re'ain unchanged un/e## eE /ici$/2

c"''unica$ed 2 $he 3an4 in ri$ing $" $he Iend"r* %he 3an4 #ha// n"$ e re# "n#i /ef"r an2 judg'en$# 'ade 2 $he 3idder i$h re# ec$ $" an2 a# ec$ "f $he A##ign'en$*%he 3idder #ha// a$ n" "in$ e en$i$/ed $" eEcu#e $he'#e/ve# fr"' an2 c/ai'# 2 $he3an4 ha$#"ever f"r $heir devia$i"n# in c"nfir'ing $" $he $er'# and c"ndi$i"n#,

a2'en$# #chedu/e#, eE ec$ed #ervice /eve/#, $i'e fra'e f"r #u /2 "f r"duc$ and#ervice# e$c* a# 'en$i"ned in $hi# ).P*

6*1*+* *10 %he 3an4 and $he 3idder c"venan$# and re re#en$# $" $he "$her Par$2 $he f"//" ing(

6*1*+* *11 9$ i# du/2 inc"r "ra$ed, va/id/2 eEi#$ing and in g""d #$anding under a# er $he /a # "f $he#$a$e in hich #uch Par$2 i# inc"r "ra$ed*

6*1*+* *1+ 9$ ha# $he c"r "ra$e " er and au$h"ri$2 $" en$er in$" Agree'en$# and erf"r' i$#" /iga$i"n# $here under* %he eEecu$i"n, de/iver2 and erf"r'ance "f $er'# andc"ndi$i"n# under Agree'en$# 2 #uch Par$2 and $he erf"r'ance "f i$# " /iga$i"n# $hereunder are du/2 au$h"riFed and a r"ved 2 a// nece##ar2 ac$i"n and n" "$her ac$i"n "n$he ar$ "f #uch Par$2 i# nece##ar2 $" au$h"riFe $he eEecu$i"n, de/iver2 and erf"r'anceunder an Agree'en$*

6*1*+* *16 %he eEecu$i"n, de/iver2 and erf"r'ance under an Agree'en$ 2 #uch Par$2(

6*1*+* *1 Bi// n"$ vi"/a$e "r c"n$ravene an2 r"vi#i"n "f i$# d"cu'en$# "f inc"r "ra$i"nR

6*1*+* *15 Bi// n"$ vi"/a$e "r c"n$ravene an2 /a , #$a$u$e, ru/e, regu/a$i"n, /icen#ing re7uire'en$,"rder, ri$, injunc$i"n "r decree "f an2 c"ur$, g"vern'en$a/ in#$ru'en$a/i$2 "r "$herregu/a$"r2, g"vern'en$a/ "r u /ic "d2, agenc2 "r au$h"ri$2 2 hich i$ i# "und "r 2

hich an2 "f i$# r" er$ie# "r a##e$# are "undR


34/104



6*1*+* *18 han&es to the RFP

6*1*+*10*1 %he 3an4 a/#" re#erve# $he righ$ $" change an2 $er'# and c"ndi$i"n# "f $he ).P and i$##u #e7uen$ addendu'# a# i$ dee'# nece##ar2 a$ i$# #"/e di#cre$i"n* %he an4 i// inf"r'$he 3idder a "u$ change#, if an2 ef"re $he c"''ercia/ id# are " ened

6*1*+*10*+ %he 3an4 'a2 revi#e an2 ar$ "f $he ).P, 2 r"viding an addendu' $" $he 3idder a$#$age $i// c"''ercia/ id# are " ened* %he 3an4 re#erve# $he righ$ $" i##ue revi#i"n# $"$hi# ).P a$ an2 $i'e ef"re $he " ening "f $he c"''ercia/ id*

6*1*+*10*6 %he 3an4 re#erve# $he righ$ $" eE$end $he da$e# f"r #u 'i##i"n "f re# "n#e# $" $hi#d"cu'en$*

6*1*+*10* 3idder #ha// have $he " "r$uni$2 $" c/arif2 d"u $# er$aining $" $he ).P in "rder $"c/arif2 an2 i##ue# $he2 'a2 have, ri"r $" fina/iFing $heir re# "n#e#* A// 7uerie# 7ue#$i"n#are $" e #u 'i$$ed $" $he c"n$ac$# and i$hin $he $i'e/ine# 'en$i"ned in $he C9nvi$a$i"n$" $he %enderD #ec$i"n* )e# "n#e# $" in7uirie# and an2 "$her c"rrec$i"n# anda'end'en$# i// e di#$ri u$ed $" $he 3idder 2 faE "r in e/ec$r"nic 'ai/ f"r'a$ "rhardc" 2 /e$$er, a$ $he #"/e di#cre$i"n "f $he 3an4*


35/104



6*1*+*10*5 Pre/i'inar2 Scru$in2 %he 3an4 i// #cru$iniFe $he "ffer $" de$er'ine he$her i$ i#c"' /e$e, he$her an2 err"r# have een 'ade in $he "ffer, he$her re7uired $echnica/

d"cu'en$a$i"n ha# een furni#hed, he$her $he d"cu'en$# have een r" er/2 #igned,and he$her i$e'# are 7u"$ed a# er $he #chedu/e* %he 3an4 'a2, a$ i$# di#cre$i"n,

aive an2 'in"r n"n-c"nf"r'i$2 "r an2 'in"r deficienc2 in an "ffer* %hi# #ha// einding "n $he 3idder and $he 3an4 re#erve# $he righ$ f"r #uch aiver# and $he 3an4#

deci#i"n in $he 'a$$er i// e fina/*

6*1*+*10*8 !/arifica$i"n "f Offer %" a##i#$ in $he #cru$in2, eva/ua$i"n and c"' ari#"n "f "ffer, $he3an4 'a2, a$ i$# di#cre$i"n, a#4 $he 3idder f"r c/arifica$i"n "f $heir "ffer* %he 3an4 ha#$he righ$ $" di#7ua/if2 $he 3idder h"#e c/arifica$i"n i# f"und n"$ #ui$a /e $" $he

r" "#ed r"jec$*

6*1*+*10* %he 3an4 re#erve# $he righ$ $" 'a4e an2 change# in $he $er'# and c"ndi$i"n# "furcha#e* %he 3an4 i// n"$ e " /iged $" 'ee$ and have di#cu##i"n# i$h an2 Iend"r,

and "r $" /i#$en $" an2 re re#en$a$i"n#*

6*1*+*10*? uan$i$ie# %he 3an4 re#erve# $he righ$ $" a/$er $he re7uire'en$## ecified in $he $ender* %he 3an4 a/#" re#erve# $he righ$ $" de/e$e "r increa#e "ne "r'"re i$e'# fr"' $he /i#$ "f i$e'# # ecified in $he $ender* %he an4 i// inf"r' $he 3iddera "u$ change#, if an2* 9n $he even$ "f an2 a/$era$i"n in $he 7uan$i$ie# $he rice 7u"$ed 2$he idder again#$ $he i$e' "u/d e c"n#idered f"r #uch a/$era$i"n* %he idder agree#$ha$ $he rice# 7u"$ed f"r each /ine i$e' c"' "nen$ i# va/id f"r eri"d "f c"n$rac$ and

can e u#ed 2 3an4 f"r a/$era$i"n in 7uan$i$ie#* 3idder agree# $ha$ $here i# n" /i'i$ "n$he 7uan$i$ie# $ha$ can e a/$ered under $hi# c"n$rac$* &uring $he c"n$rac$ eri"d $he

idder agree# $" a## "n $he enefi$ "f reduc$i"n in ricing f"r an2 addi$i"na/ i$e'# $" er"cured 2 $he 3an4 in $he even$ $he 'ar4e$ rice# ra$e "ffered 2 $he idder are

/" er $han ha$ ha# een 7u"$ed 2 $he idder a# $he ar$ "f c"''ercia/ "ffer* An2rice enefi$ in $he r"duc$, /icen#e#, #ervice# e7ui 'en$ #h"u/d e a##ed "n $" $he

3an4 i$hin $he c"n$rac$ eri"d*


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6*1*+*10*11 &e$ai/# "f Su -c"n$rac$#, a# a /ica /e 9f re7uired 2 $he 3an4, 3idder #h"u/d r"videc"' /e$e de$ai/# "f an2 #u c"n$rac$"r # u#ed f"r $he ur "#e "f $hi# engage'en$* 9$ i#

c/arified $ha$ n"$ i$h#$anding $he u#e "f #u c"n$rac$"r# 2 $he Iend"r, $he 3idder #ha//e #"/e/2 re# "n#i /e f"r erf"r'ance "f a// " /iga$i"n# under $he ).P irre# ec$ive "f $he

fai/ure "r ina i/i$2 "f $he #u c"n$rac$"r ch"#en 2 $he 3idder $" erf"r' i$# " /iga$i"n#*%he 3idder #ha// a/#" have $he re# "n#i i/i$2 f"r a2'en$ "f a// due# and c"n$ri u$i"n#, a#a /ica /e, $" ard# #$a$u$"r2 enefi$# f"r i$# e' /"2ee# and #u -c"n$rac$"r#*

6*1*+*10*1+ N" r"duc$ i// e acce $ed a# c"' /e$e if an2 ar$ "f $he r"duc$ c"' "nen$# are n"$de/ivered free "f an2 addi$i"na/ c"#$ $" $he 3an4* 9n #uch an even$, $he #u /2 i// e$er'ed inc"' /e$e and i// inv"4e $he ena/$ie# a# re#cri ed in $he c"n$rac$*

6*1*+*10*16 %here i// e an in# ec$i"n $e#$ c"nduc$ed 2 $he 3an4 af$er in#$a//a$i"n "f $he r"duc$*

9n ca#e "f di#cre anc2 in r"duc$ #u /ied n"$ 'a$ching $he 3i// "f Ma$eria/# "r$echnica/ r" "#a/ #u 'i$$ed 2 $he idder in $heir $echnica/ id, $he idder #ha// egiven 60 da2# $i'e $" c"rrec$ $he di#cre anc2 "#$ hich 3an4 re#erve# $he righ$ $"cance/ $he en$ire urcha#e c"n$rac$ and $he 3idder #h"u/d $a4e ac4 $heir e7ui 'en$ a$$heir c"#$# and ri#4#* %he in# ec$i"n $e#$ 'a2 e arranged 2 $he 3idder a$ $he #i$e# in$he re#ence "f $he "fficia/# "f $he 3an4* %he $e#$# i// inv"/ve $r"u /e-free " era$i"n "f$he c"' /e$e #2#$e' during in# ec$i"n a ar$ fr"' h2#ica/ verifica$i"n and $e#$ing*%here #ha// n"$ e an2 addi$i"na/ charge# f"r carr2ing "u$ $hi# in# ec$i"n $e#$* %hec"n$rac$ eri"d i// c"''ence fr"' $he da$e "f g" /ive acce $ance "f /a#$ 500 $h A%M *%he 9n#$a//a$i"n cu' 9n# ec$i"n %e#$ !hec4 cer$ifica$e# j"in$/2 #igned 2 Iend"r #re re#en$a$ive and 3an4 # "fficia/ #h"u/d e received a$ a/"ng i$h inv"ice e$c* f"r#cru$in2 ef"re $a4ing u $he re7ue#$ f"r c"n#idera$i"n "f a2'en$*

6*1*+*10*1 %he 3an4 #ha// inf"r' $he 3idder a// reache# and c/ai'# "f inde'nifica$i"n and #ha//gran$ $he 3idder #"/e au$h"ri$2 $" defend, 'anage, neg"$ia$e "r #e$$/e #uch c/ai'#R and'a4e avai/a /e a// rea#"na /e a##i#$ance in defending $he c/ai'# :a$ $he eE en#e "f $heIend"r;* %he ri$$en de'and 2 $he 3an4 a# $" $he /"## da'age# 'en$i"ned a "ve#ha// e fina/, c"nc/u#ive and inding "n $he 3idder and 3idder #ha// e /ia /e $" a2 "nde'and $he ac$ua/ a'"un$ "f #uch /"## da'age# cau#ed $" $he 3an4*

6*1*+*10*15 9n re# ec$ "f de'and# /evied 2 $he 3an4 "n $he 3idder $" ard# reache#, c/ai'#, e$c*$he 3an4 #ha// r"vide $he 3idder i$h de$ai/# "f #uch de'and /evied 2 $he 3an4*

6*1*+*10*18 ."r $he ur "#e# "f $hi# !/au#e, $he inde'ni$2 'a2 e re#$ric$ed $" $he area# 'en$i"ned,i*e*, Cc/ai'# ari#ing "u$ "f e' /"2'en$, n"n- a2'en$ "f re'unera$i"n and n"n-

r"vi#i"n "f #$a$u$"r2 enefi$# 2 $he 3idder $" i$# e' /"2ee#, i$# agen$#, c"n$rac$"r#and #u c"n$rac$"r#*D H" ever, $here are "$her inde'ni$ie# #uch a# inde'ni$2 f"r 9P)vi"/a$i"n, c"nfiden$ia/i$2 reach, e$c, $ha$ $he 3idder i# eE ec$ed $" r"vide a# er $he).P*


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6*1*+*10*1 9nde'ni$2 "u/d e /i'i$ed $" c"ur$ a arded da'age# and #ha// eEc/ude indirec$,c"n#e7uen$ia/ and inciden$a/ da'age#* H" ever inde'ni$2 "u/d c"ver da'age#, /"##

"r /ia i/i$ie# #uffered 2 $he an4 ari#ing "u$ "f c/ai'# 'ade 2 i$# cu#$"'er# and "rregu/a$"r2 au$h"ri$ie#*

6*1*+*10*1? %he Iend"r# re re#en$a$ive and /"ca/ "ffice a$ Pune i// e $he c"n$ac$ "in$ f"r $he3an4* %he de /"2'en$ #$a$u# "f A%M# !# and "$her c"' "nen$# #h"u/d e re "r$ed"n a dai/2 a#i#*

6*1*+*10*1 3idder #h"u/d en#ure $ha$ $he r"duc$ and i$# a##"cia$ed c"' "nen$# de/ivered $" $he3an4 inc/uding a// c"' "nen$# and a$$ach'en$# are rand ne * 9n ca#e "f #"f$ are#u /ied i$h $he #2#$e', $he 3idder #h"u/d en#ure $ha$ $he #a'e i# /icen#ed and /ega//2" $ained i$h va/id d"cu'en$a$i"n 'ade avai/a /e $" $he 3an4*

6*1*+*10*+0 3idder #ha// inde'nif2, r"$ec$ and #ave $he 3an4 again#$ a// c/ai'#, /"##e#, c"#$#,da'age#, eE en#e#, ac$i"n, #ui$# and "$her r"ceeding#, re#u/$ing fr"' infringe'en$ "fan2 a$en$, $rade'ar4#, c" 2righ$# e$c "r #uch "$her #$a$u$"r2 infringe'en$# under an2/a # inc/uding $he !" 2righ$ Ac$, 1 5 and 9nf"r'a$i"n %echn"/"g2 Ac$ +000 in re# ec$"f a// $he r"duc$# "r "$her #2#$e'# #u /ied 2 $he' $" $he 3an4 fr"' ha$#"ever#"urce, r"vided h" ever, :i; $he 3an4 n"$ifie# $he 3idder in ri$ing a# #""n a#

rac$ica /e hen $he 3an4 ec"'e# a are "f $he c/ai' :ii; $he 3idder ha# #"/e c"n$r"/ "f$he defen#e and a// re/a$ed #e$$/e'en$ neg"$ia$i"n# :iii; $he an4 r"vide# $he 3idder

i$h $he a##i#$ance, inf"r'a$i"n and au$h"ri$2 rea#"na /2 nece##ar2 $" erf"r' $hea "ve and :vi; $he 3an4 d"e# n"$ 'a4e an2 #$a$e'en$# "r c"''en$# "r re re#en$a$i"n#

a "u$ $he c/ai' i$h"u$ $he ri"r ri$$en c"n#en$ "f $he Iend"r, eEce $ here $he 3an4i# re7uired 2 an2 au$h"ri$2 regu/a$"r $" 'a4e a c"''en$ #$a$e'en$ re re#en$a$i"n*9nde'ni$2 "u/d e /i'i$ed $" c"ur$ a arded da'age# and #ha// eEc/ude indirec$,c"n#e7uen$ia/ and inciden$a/ da'age#* H" ever inde'ni$2 "u/d c"ver da'age#, /"##"r /ia i/i$ie# #uffered 2 $he an4 ari#ing "u$ "f c/ai'# 'ade 2 i$# cu#$"'er# and "rregu/a$"r2 au$h"ri$ie#*

6*1*+*10*+1 Te+hni+al *ns"e+tion an% Performan+e E.al!ation - %he 3an4 'a2 ch""#e $" carr2 "u$a $echnica/ in# ec$i"n audi$ and erf"r'ance eva/ua$i"n "f r"duc$# "ffered 2 $heIend"r* %he 3idder "u/d er'i$ $he 3an4 "r an2 er#"n er#"n# a "in$ed 2 $he3an4 $" " #erve $he $echnica/ and erf"r'ance eva/ua$i"n ench'ar4# carried "u$ 2$he Iend"r* An2 eE en#e# : erf"r'ing $he ench'ar4, $rave/, #$a2, e$c*; incurred f"r $he#a'e "u/d e "rne 2 $he 3idder and under n" circu'#$ance# $he #a'e "u/d erei' ur#ed $" $he 3idder 2 $he 3an4*

020@022 on%itional bi%s

!"ndi$i"na/ id# #ha// n"$ e acce $ed "n an2 gr"und and #ha// e rejec$ed #$raigh$ a2* 9f an2c/arifica$i"n i# re7uired, $he #a'e #h"u/d e " $ained ef"re #u 'i##i"n "f id#*


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020@02@ A8ar% of ontra+t

6*1*+*1+*1 %he 3an4 i// a ard $he c"n$rac$ $" $he #ucce##fu/ Iend"r, "u$ "f $he Iend"r# h" havere# "nded $" 3an4# $ender a# referred a "ve, h" ha# een de$er'ined $" 7ua/if2 $"

erf"r' $he c"n$rac$ #a$i#fac$"ri/2, and h"#e 3id ha# een de$er'ined $" e#u #$an$ia//2 re# "n#ive, and i# $he /" e#$ c"''ercia/ 3id*

6*1*+*1+*+ %he 3an4 re#erve# $he righ$ a$ $he $i'e "f a ard "f c"n$rac$ $" increa#e "r decrea#e "f$he 7uan$i$2 "f g""d# "r #ervice# "r change in /"ca$i"n here e7ui 'en$# are $" e#u /ied fr"' ha$ a# "rigina//2 # ecified hi/e f/"a$ing $he $ender i$h"u$ an2 changein uni$ rice "r an2 "$her $er'# and c"ndi$i"n#*

020@02 Bi% Se+!rity (EM$' Bank 1!arantee)

6*1*+*16*1 %he 3idder #ha// furni#h, a# ar$ "f i$# %echnica/ id, id #ecuri$2 "f an a'"un$'en$i"ned in $he C9nvi$a$i"n $" $he %enderC#ec$i"n* %he id #ecuri$2 i# re7uired $"

r"$ec$ $he 3an4 again#$ $he ri#4 "f Iend"r# c"nduc$*

6*1*+*16*+ %he id #ecuri$2 #ha// e den"'ina$ed in $he 9N&9AN )JP


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020@023 onfi%entiality A&reement

6*1*+*1 *1 %hi# ).P c"n$ain# inf"r'a$i"n r" rie$ar2 $" $he 3an4*


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r"$ec$ $he 3an4 and i$# e' /"2ee# "fficer# #$aff er#"nne/ re re#en$a$ive# agen$# fr"' an2 fai/ure"r "'i##i"n "n i$# ar$ $" d" #" and again#$ a// c/ai'# "r de'and# "f /ia i/i$2 and a// c"n#e7uence# $ha$

'a2 "ccur "r ari#e f"r an2 defau/$ "r fai/ure "n i$# ar$ $" c"nf"r' "r c"' /2 i$h $he a "ve and a//"$her #$a$u$"r2 " /iga$i"n# ari#ing $here fr"'*

!"' /iance in " $aining a r"va/# er'i##i"n# /icen#e#( %he 3idder #ha// r"' $/2 and $i'e/2 " $aina// #uch c"n#en$#, er'i##i"n#, a r"va/#, /icen#e#, e$c*, a# 'a2 e nece##ar2 "r re7uired f"r an2 "f $he

ur "#e# "f $hi# r"jec$ "r f"r $he c"nduc$ "f $heir " n u#ine## under an2 a /ica /e La ,G"vern'en$ )egu/a$i"n Guide/ine# and #ha// 4ee $he #a'e va/id and in f"rce during $he $er' "f $he

r"jec$, and in $he even$ "f an2 fai/ure "r "'i##i"n $" d" #", #ha// inde'nif2, 4ee inde'nified, h"/dhar'/e##, defend, r"$ec$ and fu//2 c"' en#a$e $he 3an4 and i$# e' /"2ee# "fficer# #$aff

er#"nne/ re re#en$a$ive# agen$# fr"' and again#$ a// c/ai'# "r de'and# "f /ia i/i$2 and a//c"n#e7uence# $ha$ 'a2 "ccur "r ari#e f"r an2 defau/$ "r fai/ure "n i$# ar$ $" c"nf"r' "r c"' /2 i$h

$he a "ve and a// "$her #$a$u$"r2 " /iga$i"n# ari#ing $here fr"' and $he 3an4 i// give n"$ice "f an2#uch c/ai' "r de'and "f /ia i/i$2 i$hin rea#"na /e $i'e $" $he Iend"r*

%hi# inde'nifica$i"n i# "n/2 a re'ed2 f"r $he 3an4* %he 3idder i# n"$ a #"/ved fr"' i$# re# "n#i i/i$2"f c"' /2ing i$h $he #$a$u$"r2 " /iga$i"n# a# # ecified a "ve* 9nde'ni$2 "u/d e /i'i$ed $" c"ur$a arded da'age# and #ha// eEc/ude indirec$, c"n#e7uen$ia/ and inciden$a/ da'age#* H" everinde'ni$2 "u/d c"ver da'age#, /"## "r /ia i/i$ie# #uffered 2 $he an4 ari#ing "u$ "f c/ai'# 'ade 2i$# cu#$"'er# and "r regu/a$"r2 au$h"ri$ie#

#.2 Or%er an+ellation%he 3an4 re#erve# i$# righ$ $" cance/ $he "rder in $he even$ "f "ne "r '"re "f $he f"//" ing #i$ua$i"n#,$ha$ are n"$ "cca#i"ned due $" rea#"n# #"/e/2 and direc$/2 a$$ri u$a /e $" $he 3an4 a/"ne(

a* 9n"rdina$e de/a2# /ac4 "f ac$i"n fr"' $he idder $" ard# #u /2 and de/iver2 e2"nd$he de/iver2 $i'e/ine#

b0 9na i/i$2 "f $he idder $" re'ed2 $he #i$ua$i"n i$hin 80 da2# fr"' $he da$e "f "in$ing"u$ $he defec$# 2 $he 3an4* :80 da2# i// e c"n#$rued a# $he n"$ice eri"d;

c* 9n ca#e "f "rder cance//a$i"n, $he idder agree# $ha$ $he idder i// ear $he c"' /e$e c"#$

"f an2 re- r"cure'en$ $ha$ "u/d e needed 2 $he 3an4 $" fu/fi// $he " /iga$i"n# "f $he).P*

d* 9n ca#e "f "rder cance//a$i"n, an2 a2'en$# 'ade 2 $he 3an4 $" $he idder "u/dnece##ari/2 have $" e re$urned $" $he 3an4 i$h in$ere#$ @ 15 er annu', fur$her $he

idder "u/d a/#" e re7uired $" c"' en#a$e $he 3an4 f"r an2 direc$ /"## incurred 2 $he3an4 due $" $he cance//a$i"n "f $he c"n$rac$ and an2 addi$i"na/ eE endi$ure $" eincurred 2 $he 3an4 $" a "in$ an2 "$her idder* %hi# i# af$er re a2ing $he "rigina/a'"un$ aid*

#.# *n%emnity


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3idder #ha// inde'nif2, r"$ec$ and #ave $he 3an4 and h"/d $he 3an4 har'/e## fr"' and again#$ a//c/ai'#, /"##e#, c"#$#, da'age#, eE en#e#, ac$i"n #ui$# and "$her r"ceeding#, :inc/uding rea#"na /e

a$$"rne2 fee#;, re/a$ing $" "r re#u/$ing direc$/2 "r indirec$/2 fr"' :i; an ac$ "r "'i##i"n "f $he Iend"r, i$#e' /"2ee#, i$# agen$#, "r e' /"2ee# "f $he c"n#"r$iu' in $he erf"r'ance "f $he #ervice# r"vided 2$hi# c"n$rac$, :ii; reach "f an2 "f $he $er'# "f $hi# ).P "r reach "f an2 re re#en$a$i"n "r arran$2 2$he Iend"r, :iii; u#e "f $he de/ivera /e# and "r #ervice# r"vided 2 $he Iend"r, :iv; infringe'en$ "f an2

a$en$, $rade'ar4#, c" 2righ$# e$c* "r #uch "$her #$a$u$"r2 infringe'en$# in re# ec$ "f a// c"' "nen$#r"vided $" fu/fi// $he #c" e "f $hi# r"jec$* 3idder #ha// fur$her inde'nif2 $he 3an4 again#$ an2 /"## "r

da'age $" $he 3an4# re'i#e# "r r" er$2, 3an4# da$a, /"## "f /ife, e$c*, due $" $he ac$# "f $heIend"r# e' /"2ee# "r re re#en$a$ive#* %he 3idder #ha// fur$her inde'nif2 $he 3an4 again#$ an2 /"##"r da'age ari#ing "u$ "f /"## "f da$a, c/ai'# "f infringe'en$ "f $hird- ar$2 c" 2righ$, a$en$#, "r "$herin$e//ec$ua/ r" er$2, and $hird- ar$2 c/ai'# "n $he 3an4 f"r 'a/func$i"ning "f $he e7ui 'en$ "r#"f$ are "r de/ivera /e# a$ a// "in$# "f $i'e, r"vided h" ever, :i; $he 3an4 n"$ifie# $he 3idder in

ri$ing i''edia$e/2 "n a are "f #uch c/ai', :ii; $he 3idder ha# #"/e c"n$r"/ "f defen#e and a// re/a$ed#e$$/e'en$ neg"$ia$i"n#, :iii; $he 3an4 r"vide# $he 3idder i$h $he a##i#$ance, inf"r'a$i"n andau$h"ri$2 rea#"na /2 nece##ar2 $" erf"r' $he a "ve, and :iv; $he 3an4 d"e# n"$ 'a4e an2 #$a$e'en$"r c"''en$# "r re re#en$a$i"n# a "u$ $he c/ai' i$h"u$ ri"r ri$$en c"n#en$ "f $he Iend"r, eEce $under due r"ce## "f /a "r "rder "f $he c"ur$* 9$ i# c/arified $ha$ $he 3idder #ha// in n" even$ en$er in$"a #e$$/e'en$, c"' r"'i#e "r 'a4e an2 #$a$e'en$ :inc/uding fai/ure $" $a4e a r" ria$e #$e #; $ha$'a2 e de$ri'en$a/ $" $he 3an4# :and "r i$# cu#$"'er#, u#er# and vend"r#; righ$#, in$ere#$ andre u$a$i"n*

3idder #ha// e re# "n#i /e f"r an2 /"## "f da$a, /"## "f /ife, e$c, due $" ac$# "f Iend"r# re re#en$a$ive#,and n"$ ju#$ ari#ing "u$ "f gr"## neg/igence "r 'i#c"nduc$, e$c, a# #uch /ia i/i$ie# "#e #ignifican$ ri#4*

3idder #h"u/d $a4e fu// re# "n#i i/i$2 f"r i$# and i$# e' /"2ee# ac$i"n#* .ur$her, #ince $he 3an4# da$ac"u/d e in$egra$ed u#ed under 3idder r"vided #"f$ are and #ince $he 3idder "u/d e 'anaging $heda$a cen$re, $he 3idder #h"u/d e re# "n#i /e f"r /"## c"' r"'i#e "r da'age $" 3an4# da$a*

%he Iend"r# #h"u/d inde'nif2 $he 3an4 :inc/uding i$# e' /"2ee#, direc$"r# "r re re#en$a$ive#; fr"'and again#$ c/ai'#, /"##e#, and /ia i/i$ie# ari#ing fr"'(

N"n-c"' /iance "f $he 3idder i$h La # G"vern'en$a/ )e7uire'en$#

9P infringe'en$

Neg/igence and 'i#c"nduc$ "f $he Iend"r, i$# e' /"2ee#, and agen$#

3reach "f an2 $er'# "f ).P, )e re#en$a$i"n "r Barran$2 Ac$ "r "'i##i"n in erf"r'ance "f #ervice*

L"## "f da$a

9nde'ni$2 "u/d e /i'i$ed $" c"ur$ a arded da'age# and #ha// eEc/ude indirec$, c"n#e7uen$ia/ andinciden$a/ da'age#* H" ever inde'ni$2 "u/d c"ver da'age#, /"## "r /ia i/i$ie# #uffered 2 $he an4ari#ing "u$ "f c/ai'# 'ade 2 i$# cu#$"'er# and "r regu/a$"r2 au$h"ri$ie#*

%he 3idder #ha// n"$ inde'nif2 $he 3an4 f"r

:i; An2 /"## "f r"fi$#, revenue, c"n$rac$#, "r an$ici a$ed #aving# "r


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:ii; An2 c"n#e7uen$ia/ "r indirec$ /"## "r da'age h" ever cau#ed, r"vided $ha$ $he c/ai'# again#$cu#$"'er#, u#er# and vend"r# "f $he 3an4 "u/d e c"n#idered a# a Cdirec$D c/ai'*

#.$ *ns"e+tion of Re+or%s

A// 3idder rec"rd# i$h re# ec$ $" an2 'a$$er# c"vered 2 $hi# $ender #ha// e 'ade avai/a /e $" $he3an4 "r i$# de#ignee# a$ an2 $i'e during n"r'a/ u#ine## h"ur#, a# "f$en a# $he 3an4 dee'#nece##ar2, $" audi$, eEa'ine, and 'a4e eEcer $# "r $ran#cri $# "f a// re/evan$ da$a* Said rec"rd# are#u jec$ $" eEa'ina$i"n* 3an4# audi$"r# "u/d eEecu$e c"nfiden$ia/i$2 agree'en$ i$h $he Iend"r,

r"vided $ha$ $he audi$"r# "u/d e er'i$$ed $" #u 'i$ $heir finding# $" $he 3an4, hich "u/d eu#ed 2 $he 3an4* %he c"#$ "f $he audi$ i// e "rne 2 $he 3an4* %he #c" e "f #uch audi$ "u/d e/i'i$ed $" Service Leve/# eing c"vered under $he c"n$rac$, and financia/ inf"r'a$i"n "u/d eeEc/uded fr"' #uch in# ec$i"n, hich i// e #u jec$ $" $he re7uire'en$# "f #$a$u$"r2 and regu/a$"r2au$h"ri$ie#*

#.% P!bli+ity

An2 u /ici$2 2 $he 3idder in hich $he na'e "f $he 3an4 i# $" e u#ed #h"u/d e d"ne "n/2 i$h $heeE /ici$ ri$$en er'i##i"n "f $he 3an4*

#.& Soli+itation of Em"loyees

3"$h $he ar$ie# agree n"$ $" hire, #"/ici$, "r acce $ #"/ici$a$i"n :ei$her direc$/2, indirec$/2, "r $hr"ugh a$hird ar$2; f"r $heir e' /"2ee# direc$/2 inv"/ved in $hi# c"n$rac$ during $he eri"d "f $he c"n$rac$ and"ne 2ear $hereaf$er, eEce $ a# $he ar$ie# 'a2 agree "n a ca#e- 2-ca#e a#i#* %he ar$ie# agree $ha$f"r $he eri"d "f $he c"n$rac$ and "ne 2ear $hereaf$er, nei$her ar$2 i// cau#e "r er'i$ an2 "f i$#direc$"r# "r e' /"2ee# h" have 4n" /edge "f $he agree'en$ $" direc$/2 "r indirec$/2 #"/ici$ f"re' /"2'en$ $he 4e2 er#"nne/ "r4ing "n $he r"jec$ c"n$e' /a$ed in $hi# r" "#a/ eEce $ i$h $he

ri$$en c"n#en$ "f $he "$her ar$2* %he a "ve re#$ric$i"n "u/d n"$ a /2 $" ei$her ar$2 f"r hiring#uch 4e2 er#"nne/ h" :i; ini$ia$e di#cu##i"n# regarding #uch e' /"2'en$ i$h"u$ an2 direc$ "rindirec$ #"/ici$a$i"n 2 $he "$her ar$2 :ii; re# "nd $" an2 u /ic adver$i#e'en$ /aced 2 ei$her ar$2"r i$# affi/ia$e# in a u /ica$i"n "f genera/ circu/a$i"n "r :iii; ha# een $er'ina$ed 2 a ar$2 ri"r $" $hec"''ence'en$ "f e' /"2'en$ di#cu##i"n# i$h $he "$her ar$2*

#.' i=!i%ate% $ama&es%he 3an4 i// c"n#ider $he ina i/i$2 "f $he idder $" de/iver "r in#$a// $he e7ui 'en$# i$hin $he# ecified $i'e /i'i$, a# a reach "f c"n$rac$ and "u/d en$ai/ $he a2'en$ "f Li7uida$i"n &a'age# "n$he ar$ "f $he idder* %he /i7uida$i"n da'age# re re#en$ an e#$i'a$e "f $he /"## "r da'age $ha$ $he3an4 'a2 have #uffered due $" de/a2 in erf"r'ance "f $he " /iga$i"n# :re/a$ing $" de/iver2,in#$a//a$i"n, O era$i"na/iFa$i"n, i' /e'en$a$i"n, $raining, acce $ance, arran$2, 'ain$enance e$c; 2$he idder*9n#$a//a$i"n i// e $rea$ed a# inc"' /e$e in "ne a// "f $he f"//" ing #i$ua$i"n#(

1* N"n-de/iver2 "f an2 c"' "nen$ "r "$her #ervice# 'en$i"ned in $he "rder


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+* N"n-de/iver2 "f #u "r$ing d"cu'en$a$i"n6* &e/iver2 Avai/a i/i$2, u$ n" in#$a//a$i"n "f $he c"' "nen$# and "r #"f$ are

* N" 9n$egra$i"n5* S2#$e' " era$i"na/, u$ un#a$i#fac$"r2 $" $he 3an4

9f $he 39&&


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#.11 onfi%entiality

C!"nfiden$ia/ 9nf"r'a$i"nD 'ean# an2 and a// inf"r'a$i"n $ha$ i# "r ha# een received 2 $he 3idder:C)eceiving Par$2D; fr"' $he 3an4 :C&i#c/"#ing Par$2D; and $ha$(

)e/a$e# $" $he &i#c/"#ing Par$2R and i# de#igna$ed 2 $he &i#c/"#ing Par$2 a# eing c"nfiden$ia/ "r i#di#c/"#ed in circu'#$ance# here $he )eceiving Par$2 "u/d rea#"na /2 under#$and $ha$ $he di#c/"#edinf"r'a$i"n "u/d e c"nfiden$ia/ "r :i# re ared "r erf"r'ed 2 "r "n eha/f "f $he &i#c/"#ing Par$2

2 i$# e' /"2ee#, "fficer#, direc$"r#, agen$#, re re#en$a$ive# "r c"n#u/$an$#*

Bi$h"u$ /i'i$ing $he genera/i$2 "f $he f"reg"ing, !"nfiden$ia/ 9nf"r'a$i"n #ha// 'ean and inc/ude an2inf"r'a$i"n, da$a, ana/2#i#, c"' i/a$i"n#, n"$e#, eE$rac$#, 'a$eria/#, re "r$#, dra ing#, de#ign#,# ecifica$i"n#, gra h#, /a2"u$#, /an#, char$#, #$udie#, 'e'"randa "r "$her d"cu'en$#, "r 'a$eria/#re/a$ing $" $he /icen#ed #"f$ are, $he '"du/e#, $he r"gra' d"cu'en$a$i"n, $he #"urce c"de#, $he" jec$ c"de# and a// enhance'en$# and u da$e#, #ervice#, #2#$e'# r"ce##e#, idea#, c"nce $#,f"r'u/a#, 'e$h"d#, 4n" h" , $rade #ecre$#, de#ign#, re#earch, inven$i"n# , $echni7ue#, r"ce##e#,a/g"ri$h'#, #che'a$ic#, $e#$ing r"cedure#, #"f$ are de#ign and archi$ec$ure, c"' u$er c"de,in$erna/ d"cu'en$a$i"n, de#ign and func$i"n # ecifica$i"n#, r"duc$ re7uire'en$#, r" /e' re "r$#,ana/2#i# and erf"r'ance inf"r'a$i"n, u#ine## affair#, r"jec$#, $echn"/"g2, finance# :inc/udingrevenue r"jec$i"n#, c"#$ #u''arie#, ricing f"r'u/a;, c/ien$e/e, 'ar4e$#, 'ar4e$ing and #a/e#

r"gra'#, c/ien$ and cu#$"'er da$a, a rai#a/ 'echani#'#, /anning r"ce##e# e$c* "r an2 eEi#$ing "rfu$ure /an#, f"reca#$# "r #$ra$egie# in re# ec$ $here"f*

C!"nfiden$ia/ Ma$eria/#D #ha// 'ean a// $angi /e 'a$eria/# c"n$aining !"nfiden$ia/ 9nf"r'a$i"n,inc/uding, i$h"u$ /i'i$a$i"n, ri$$en "r rin$ed d"cu'en$# and c"' u$er di#4# "r $a e#, he$her

'achine "r u#er reada /e*

9nf"r'a$i"n di#c/"#ed ur#uan$ $" $hi# c/au#e i// e #u jec$ $" c"nfiden$ia/i$2 f"r $he $er' "f c"n$rac$/u# $ " 2ear#*

N"$hing c"n$ained in $hi# c/au#e #ha// /i'i$ 3idder fr"' r"viding #i'i/ar #ervice# $" an2 $hird ar$ie#"r reu#ing $he #4i//#, 4n" -h" and eE erience gained 2 $he e' /"2ee# in r"viding $he #ervice#c"n$e' /a$ed under $hi# c/au#e, r"vided fur$her $ha$ $he 3idder #ha// a$ n" "in$ u#e $he 3an4#c"nfiden$ia/ inf"r'a$i"n "r 9n$e//ec$ua/ r" er$2*


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a0 %he )eceiving Par$2 #ha//, a$ a// $i'e# regard, re#erve, 'ain$ain and 4ee a# #ecre$ andc"nfiden$ia/ a// !"nfiden$ia/ 9nf"r'a$i"n and !"nfiden$ia/ Ma$eria/# "f $he &i#c/"#ing

Par$2 h" #"ever " $ained and agree# $ha$ i$ #ha// n"$, i$h"u$ " $aining $he ri$$enc"n#en$ "f $he &i#c/"#ing Par$2,

* &i#c/"#e, $ran#'i$, re r"duce "r 'a4e avai/a /e an2 #uch !"nfiden$ia/ 9nf"r'a$i"n and'a$eria/# $" an2 er#"n, fir', !"' an2 "r an2 "$her en$i$2 "$her $han i$# direc$"r#,

ar$ner#, advi#er#, agen$# "r e' /"2ee#, #u c"n$rac$"r# and c"n$rac$"r# h" need $"4n" $he #a'e f"r $he ur "#e# "f 'ain$aining and #u "r$ing $he e7ui 'en$# r"videda# a ar$ "f Pr"jec$* %he )eceiving Par$2 #ha// e re# "n#i /e f"r en#uring $ha$ $he u#ageand c"nfiden$ia/i$2 2 i$# direc$"r#, ar$ner#, advi#er#, agen$# "r e' /"2ee#, #uc"n$rac$"r# and c"n$rac$"r# i# in acc"rdance i$h $he $er'# and c"ndi$i"n# andre7uire'en$# "f $hi# $enderR "r

+0 Jn/e## "$her i#e agreed herein, u#e an2 #uch !"nfiden$ia/ 9nf"r'a$i"n and 'a$eria/# f"ri$# " n enefi$ "r $he enefi$ "f "$her# "r d" an2$hing rejudicia/ $" $he in$ere#$# "f $he&i#c/"#ing Par$2 "r i$# cu#$"'er# "r $heir r"jec$# 0

d* 9n 'ain$aining c"nfiden$ia/i$2 hereunder $he )eceiving Par$2 "n receiving $he c"nfiden$ia/inf"r'a$i"n and 'a$eria/# agree# and arran$# $ha$ i$ #ha//(

e0 %a4e a$ /ea#$ $he #a'e degree "f care in #afeguarding #uch !"nfiden$ia/ 9nf"r'a$i"n and'a$eria/# a# i$ $a4e# f"r i$# " n c"nfiden$ia/ inf"r'a$i"n "f /i4e i' "r$ance and #uchdegree "f care #ha// e a$ /ea#$, $ha$ hich i# rea#"na /2 ca/cu/a$ed $" reven$ #uch

inadver$en$ di#c/"#ureR

f0 Kee $he !"nfiden$ia/ 9nf"r'a$i"n and !"nfiden$ia/ Ma$eria/# and an2 c" ie# $here"f#ecure and in #uch a a2 #" a# $" reven$ unau$h"riFed acce## 2 an2 $hird ar$2 I

&0 Li'i$ acce## $" #uch !"nfiden$ia/ 9nf"r'a$i"n and 'a$eria/# $" $h"#e "f i$# direc$"r#,ar$ner#, advi#er#, agen$# "r e' /"2ee#, #u c"n$rac$"r# and c"n$rac$"r# h" are direc$/2

inv"/ved in $he c"n#idera$i"n eva/ua$i"n "f $he !"nfiden$ia/ 9nf"r'a$i"n and ind each "fi$# direc$"r#, ar$ner#, advi#er#, agen$# "r e' /"2ee#, #u c"n$rac$"r# and c"n$rac$"r# #"inv"/ved $" r"$ec$ $he !"nfiden$ia/ 9nf"r'a$i"n and 'a$eria/# in $he 'anner re#cri edin $hi# d"cu'en$R and


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h* J "n di#c"ver2 "f an2 unau$h"riFed di#c/"#ure "r #u# ec$ed unau$h"riFed di#c/"#ure "f!"nfiden$ia/ 9nf"r'a$i"n, r"' $/2 inf"r' $he &i#c/"#ing Par$2 "f #uch di#c/"#ure in

ri$ing and i''edia$e/2 re$urn $" $he &i#c/"#ing Par$2 a// #uch 9nf"r'a$i"n and 'a$eria/#,in ha$#"ever f"r', inc/uding an2 and a// c" ie# $here"f*

i0 %he )eceiving Par$2 h" receive# $he c"nfiden$ia/ inf"r'a$i"n and 'a$eria/# agree# $ha$"n recei $ "f a ri$$en de'and fr"' $he &i#c/"#ing Par$2(


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50 9''edia$e/2 re$urn a// ri$$en !"nfiden$ia/ 9nf"r'a$i"n, !"nfiden$ia/ 'a$eria/# and a//c" ie# $here"f r"vided $", "r r"duced 2 i$ "r i$# advi#er#, a# $he ca#e 'a2 e, hich i#

in )eceiving Par$2# "##e##i"n "r under i$# cu#$"d2 and c"n$r"/R

4* %" $he eE$en$ rac$ica /e, i''edia$e/2 de#$r"2 a// ana/2#e#, c"' i/a$i"n#, n"$e#, #$udie#,'e'"randa "r "$her d"cu'en$# re ared 2 i$ "r i$# advi#er# $" $he eE$en$ $ha$ $he #a'ec"n$ain, ref/ec$ "r derive fr"' !"nfiden$ia/ 9nf"r'a$i"n re/a$ing $" $he &i#c/"#ing Par$2R

/* S" far a# i$ i# rac$ica /e $" d" #" i''edia$e/2 eE unge an2 !"nfiden$ia/ 9nf"r'a$i"nre/a$ing $" $he &i#c/"#ing Par$2 "r i$# r"jec$# fr"' an2 c"' u$er, "rd r"ce##"r "r"$her device in i$# "##e##i"n "r under i$# cu#$"d2 and c"n$r"/R and

'* %" $he eE$en$ rac$ica /e, i''edia$e/2 furni#h a cer$ifica$e #igned 2 i$# direc$"r "r "$herre# "n#i /e re re#en$a$ive c"nfir'ing $ha$ $" $he e#$ "f hi# her 4n" /edge, inf"r'a$i"n

and e/ief, having 'ade a// r" er en7uirie# $he re7uire'en$# "f $hi# aragra h haveeen fu//2 c"' /ied i$h*

n* %he re#$ric$i"n# in $he receding c/au#e #ha// n"$ a /2 $"(

"* An2 inf"r'a$i"n $ha$ i# u /ic/2 avai/a /e a$ $he $i'e "f i$# di#c/"#ure "r ec"'e# u /ic/2avai/a /e f"//" ing di#c/"#ure :"$her $han a# a re#u/$ "f di#c/"#ure 2 $he &i#c/"#ing Par$2c"n$rar2 $" $he $er'# "f $hi# d"cu'en$;R "r an2 inf"r'a$i"n hich i# inde enden$/2deve/" ed 2 $he )eceiving Par$2 "r ac7uired fr"' a $hird ar$2 $" $he eE$en$ i$ i#ac7uired i$h $he va/id righ$ $" di#c/"#e $he #a'e*

* An2 di#c/"#ure re7uired 2 /a "r 2 an2 c"ur$ "f c"' e$en$ juri#dic$i"n, $he ru/e# andregu/a$i"n# "f an2 rec"gniFed #$"c4 eEchange "r an2 en7uir2 "r inve#$iga$i"n 2 an2g"vern'en$a/, #$a$u$"r2 "r regu/a$"r2 "d2 hich i# /a fu//2 en$i$/ed $" re7uire an2 #uchdi#c/"#ure r"vided $ha$, #" far a# i$ i# /a fu/ and rac$ica/ $" d" #" ri"r $" #uchdi#c/"#ure, $he )eceiving Par$2 #ha// r"' $/2 n"$if2 $he &i#c/"#ing Par$2 "f #uchre7uire'en$ i$h a vie $" r"viding $he &i#c/"#ing Par$2 an " "r$uni$2 $" " $ain a

r"$ec$ive "rder "r $" c"n$e#$ $he di#c/"#ure "r "$her i#e agree $" $he $i'ing and c"n$en$"f #uch di#c/"#ure*

7* %he !"nfiden$ia/ 9nf"r'a$i"n and 'a$eria/# and a// c" ie# $here"f, in ha$#"ever f"r'#ha// a$ a// $i'e# re'ain $he r" er$2 "f $he &i#c/"#ing Par$2 and i$# di#c/"#ure hereunder#ha// n"$ c"nfer "n $he )eceiving Par$2 an2 righ$# ha$#"ever e2"nd $h"#e c"n$ained in$hi# d"cu'en$*

r* %he c"nfiden$ia/i$2 " /iga$i"n# #ha// #urvive $he eE ir2 "r $er'ina$i"n "f $he agree'en$e$ een $he 3idder and $he 3an4

*

#.12 For+e Ma5e!re


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6*1+*1 %he 3idder #ha// n"$ e /ia /e f"r f"rfei$ure "f i$# erf"r'ance #ecuri$2, /i7uida$ed da'age# "r$er'ina$i"n f"r defau/$, if an2 $" $he eE$en$ $ha$ i$# de/a2 in erf"r'ance "r "$her fai/ure $"

erf"r' i$# " /iga$i"n# under $he c"n$rac$ i# $he re#u/$ "f an even$ "f ."rce Majeure*

6*1+*+ ."r ur "#e# "f $hi# !/au#e, T."rce MajeureT 'ean# an even$ eE /ici$/2 e2"nd $he rea#"na /ec"n$r"/ "f $he 3idder and n"$ inv"/ving $he Iend"r # fau/$ "r neg/igence and n"$ f"re#eea /e*Such even$# 'a2 inc/ude, Ac$# "f G"d "r "f u /ic ene'2, ac$# "f G"vern'en$ "f 9ndia in $heir#"vereign ca aci$2 and ac$# "f ar*

6*1+*6 9f a ."rce Majeure #i$ua$i"n ari#e#, $he 3idder #ha// r"' $/2 n"$if2 $he 3an4 in ri$ing "f #uchc"ndi$i"n# and $he cau#e $here"f i$hin fif$een ca/endar da2#* Jn/e## "$her i#e direc$ed 2$he 3an4 in ri$ing, $he 3idder #ha// c"n$inue $" erf"r' Iend"r# " /iga$i"n# under $he!"n$rac$ a# far a# i# rea#"na /2 rac$ica/, and #ha// #ee4 a// rea#"na /e a/$erna$ive 'ean# f"r

erf"r'ance n"$ reven$ed 2 $he ."rce Majeure even$*

6*1+* 9n #uch a ca#e $he $i'e f"r erf"r'ance #ha// e eE$ended 2 a eri"d :#; n"$ /e## $handura$i"n "f #uch de/a2* 9f $he dura$i"n "f de/a2 c"n$inue# e2"nd a eri"d "f $hree '"n$h#, $he3an4 and $he 3idder #ha// h"/d c"n#u/$a$i"n# in an endeav"r $" find a #"/u$i"n $" $he r" /e'*

#.1# Resol!tion of $is"!tes

6*16*1 %he 3an4 and $he #u /ier 3idder #ha// 'a4e ever2 eff"r$ $" re#"/ve a'ica /2, 2 direc$inf"r'a/ neg"$ia$i"n e$ een $he re# ec$ive r"jec$ direc$"r# "f $he 3an4 and $he Iend"r,an2 di#agree'en$ "r di# u$e ari#ing e$ een $he' under "r in c"nnec$i"n i$h $he c"n$rac$*

6*16*+ 9f $he 3an4 r"jec$ direc$"r and 3idder r"jec$ direc$"r are una /e $" re#"/ve $he di# u$e i$hin$hir$2 da2# fr"' $he c"''ence'en$ "f #uch inf"r'a/ neg"$ia$i"n#, $he2 #ha// i''edia$e/2e#ca/a$e $he di# u$e $" $he #eni"r au$h"riFed er#"nne/ de#igna$ed 2 $he 3idder and 3an4re# ec$ive/2*

6*16*6 9f i$hin $hir$2 da2# fr"' $he c"''ence'en$ "f #uch neg"$ia$i"n# e$ een $he #eni"rau$h"riFed er#"nne/ de#igna$ed 2 $he 3idder and 3an4, $he 3an4 and $he 3idder have eenuna /e $" re#"/ve a'ica /2 a c"n$rac$ di# u$eR ei$her ar$2 'a2 re7uire $ha$ $he di# u$e ereferred f"r re#"/u$i"n $hr"ugh f"r'a/ ar i$ra$i"n*

6*16* A// 7ue#$i"n#, di# u$e# "r difference# ari#ing under and "u$ "f, "r in c"nnec$i"n i$h $hec"n$rac$ "r carr2ing "u$ "f $he "r4 he$her during $he r"gre## "f $he "r4 "r af$er $hec"' /e$i"n and he$her ef"re "r af$er $he de$er'ina$i"n, a and"n'en$ "r reach "f $hec"n$rac$ #ha// e referred $" ar i$ra$i"n 2 a #"/e Ar i$ra$"r( acce $a /e $" "$h ar$ie# O) $henu' er "f ar i$ra$"r# #ha// e $hree, i$h eac

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