RFP for “Selection of MSP for Data Analytics Corrigendum ... · PDF filewith Laptops/Desktop, internet connectivity etc. required to work from customer Premises. These resources

RFP for “Selection of MSP for Data Analytics” Corrigendum and Clarification dated 31.01.2017

CORRIGENDUM NO. 1 DATED 31ST JAN 2017

S. No. RFP Section /

Sub Section

Relevant Clause of RFP Modification / Change

1 S. No. 10 of the Key events and

dates

Last date and time for submission of Bids

: Up to 15:00 Hours on 03/02/2017

Last date and time for submission of

Bids : Up to 15:00 Hours on 06/02/2017

2 S. No. 13 of the Key events and

dates

Opening of Pre-qualification proposals:

15:30 Hours on 03/02/2017

Opening of Pre-qualification proposals:

15:30 Hours on 06/02/2017

3 Section 10.5, Clause (ii), Page 21 of

RFP Volume- I.

All travel expenses outside Delhi, related

to the project, will be paid by Directorate

of Income-Tax (Systems) on actuals over

and above the project cost. Directorate of

Income-Tax (Systems) permits Air travel

by economy class and accommodation at

Directorate of Income-Tax (Systems)

approved Hotels.

The clause stands deleted.


CLARIFICATION TO QUERIES

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RFP Section / Annexure

Relevant Clause of RFP

Query / Suggested Change Clarification

1. I General Generic Will resources be provided with Laptops/Desktop, internet connectivity etc. required to work from customer Premises.

These resources will have to be provided by the MSP.

2. I Generic Generic Is development and testing allowed in cloud environment?

No

3. I Generic Generic Would Bank activity data of individuals be also available? If yes, kindly elaborate on the data fields, data format and frequency of the data

Bank data is reported in specified reporting format. Further data in specific cases can be requested.

4. I Generic Generic Is AIR data and the responses to AIR data integrated with ITR data? Would AIR data and responses to AIR data also be available for analysis? If yes, what data and format would this be available in?

AIR data would be available. It can be linked using PAN.

Further details would be shared with the selected bidder.

5. I Generic Generic 1. Kindly provide details of the SAS tools, type of licenses and quantity of licenses available with the department as part of Project Insight. 2. What and how many of the above licenses would be available for the project under consideration

Details of Project Insight platform has been shared in the RFP. ITD would only be providing the specified server.

MSP has to provision for all licenses and include the cost in the commercial bid.

6. I General Request you to allow bidders to propose Partner's resource

No change.


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to meet the technical scoring criteria.

7. I General We request you for providing

us with an extension till

Monday 30th January 2017 for

submitting our detailed

queries & to attend the Pre-

Bid meeting fully prepared

subsequently and an

extension of three weeks in

submitting our responses to

the RFP post clarification.

The bid submission date has

been amended. Please refer

to the Corrigendum for

details.

8. I General Business related 1 What is the success criteria

for end to end execution of

this project?

a) Are there any specific target outcomes to achieve?

2. What are the intermediate

success factors to check right

progress?

The criteria for comparing the

accuracy of analytical models

will be finalized in

consultation with the MSPs.

Some indicative criteria are

as under:

% of persons who submitted online response as a result of the campaign.

% of persons who admitted undisclosed amount in online response as a result of the campaign.

Quantum of undisclosed


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amount admitted in online response as a result of the campaign.

% of cases where undisclosed amount was detected during verification.

9. General Roles and

responsibilities

1. Is the e-filing site ready to

capture the online compliance

management?

2. What is the interface

between BPM and MSP?

a) How will be able to access the data captured by BPM?

3. What is the minimum

analytical dependency of BPM

on MSP before starting off

their work?

1. e-filing site ready to

capture the online response.

The response will be shared

with Data Analytics MSP for

assessment.

The focus of BPM MSP is on

information, education, and

communication (IEC) aspect

leveraging portal, mobile

application and other

channels.

10. I 5 Key events and dates Last date for receiving

written queries /

clarifications

By when would the responses

to queries/ clarifications be

shared with the bidders?

Please refer the date of

release of this document.

11. I 9 : 3.1.9 Data collation Data from the various sources

would be provided in which

format? Will it be in PDF,

scanned PDF, csv, excel,

database or will MSP have to

extract the data?

Mainly database/csv format. Some information could be in PDF also.

12. I 10 4.1.2 4.1 Functional Scope What would be the process workflow to fix records

If the defects are in information submitted by


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rejected by quality check if those are to be updated and reprocessed?

reporting entity, reporting entity will be required to rectify it by submitting correction statement.

13. I 10 4.1.8 - Prioritization based on risk matrix, risk models and values

Will the Analytics MSP be responsible for development of risk matrix and risk models?

Yes. This will be done in consultation with ITD.

14. I 10 4.1.9 Cases where responses have not been received within stipulated time, will be assigned to specific users based on allocation rules….

Will the Analytics MSP be responsible for developing the allocation rules for effective utilization of available resources?

Yes. This will be done in consultation with ITD.

15. I 10 4.1.9 Cases where response

is not received within

stipulated time will be

assigned to specific

users on the basis of

allocation rule for

effective utilization of

available resources.

Approximately how many

users would be available for

case assignment?

Approximately 1000 users.

16. I 11 4.1.1 Figure 2: Proposed Operational Framework

1) Kindly share the exhaustive list of all forms from which data would be received from FIU? 2) What would be the volume of such data and what is the frequency of each such form? 3) Please list down the form-wise fields and data format that are included.

Refer Annexure 7, 8, 9 for details of information sources.

Further details will be provided to the selected bidder.

17. I 11 4.2 ITD has procured SAS Analytics platform and

Is the Analytics MSP required to use the existing SAS

MSP has to provision for the license and include the cost


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Teradata… licenses that ITD has procured?

in the commercial bid.

18. I 11 4.2 ITD has procured SAS Analytics platform…….

What is the version of SAS products or solutions procured by the department of ITD? 1. SAS Data Management 2. SAS Analytics 3. SAS Campaign Management

SAS 9.4

SAS Fraud Framework for Government

SAS Contextual Analysis

SAS Grid Computing

SAS Campaign Management

SAS Visual Analytics

LSF Platform Scheduler

19. I 11 4.2 4.2 Design Consideration and Integration Requirements

Which team will define Rules on known scenarios, rules, risk matrix and values?

MSP in consultation with ITD.

20. I 11 4.2.1 ITD intends that the analytical models should be migrated to Project Insight Platform at the end of the project

What is Project Insight Platform? More clarity on integration of this project into project insight

Refer to section 4.2 and section 6.5 of the RFP Volume I for integration requirements with Project Insight Platform

21. I 11 4.2.1 ITD intends that the

analytical models should

be migrated to Project

Insight Platform at the

end of the project

1. What is Project Insight

Platform?

a) More clarity on integration of this project into project insight

b) What is the underlying architecture/ technology for Project Insight Platform? (Can we have a demo of it)

Refer to section 4.2 and section 6.5 of the RFP Volume I for integration requirements with Project Insight Platform.

The ER diagrams and other details shall be shared with the successful bidders.


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2. Who will administer the

data bases/ IDE (Integrated

Development Environment)/

Systems?

3. Where do different data

sources/ information sources

currently lie?

a) What is the backend data architecture for the same?

4.Can we get the detailed

data models and fields with

availability and with sample

dataset (masked)?

a) Can you also provide us with the Entity relationship diagrams of various data sources?

b) Can we get the layout of the ER diagrams before responding to RFP?

22. I 11 4.2.1 ITD intends that the analytical models should be migrated to Project Insight Platform at the end of the project.

The technical architecture will influence the ease/viability of migrating to this platform. Can we get more information about the technical architecture of the Project insights platform?


23. I 11 4.2.2 Data processing jobs should be written in ANSI-SQL or SAS DI/

Will the API/Web service call be made from inside the SAS environment? Can this call be

The working solution should be migrated to Project Insight platform.


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DQ jobs in order to integrate with Project Insight platform. Alternatively, the jobs should be available in the form of web services or API calls for consumption and the underlying working solution should be migrated to Project Insight platform.

made from outside the SAS environment i.e. from Linux etc.

24. I 11 4.2.3 Job metadata should be compatible for migration into SAS Metadata server and it should be provided for migration at the end of the project with detailed steps on how to migrate

Is there a list/definition for the type of metadata that needs to be transferred? Can the formats/requirements for SAS metadata server be clearly specified?

Jobs created should be compatible with SAS 9.4 version so that it can be directly imported into the Project Insight environment. Clear procedures and descriptions to be provided if the jobs have any parameters to be passed with the metadata. All pre requisites to be clearly defined and documented for job execution.

25. I 12 4.2.4 Analytical models and process flows for clustering of pan data, clustering of non-pan data, taxpayer segmentation, taxpayer prioritization, model optimization should be written in such a way that it can be called using SAS proc calls or

Similar question to 4.2.2 regarding the API/Webservice call requirement

The working solution should be migrated to Project Insight platform.


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by SAS e-miner or should be exposed in the form of API / Web Service calls

26.

I 12 4.2.8 In case assignment, cases identified for analysis should be made available in a format compatible for import into Teradata database with agreed upon data structures. Case assignment rules should be in a format for importing into JBPM.

Can the formats and data structures be specified?

The format and data structures for transactional data are already specified. The data structures for Case will be finalized during design stage.

27. I 12 4.3 4.3.1 ITD wishes to engage two MSPs for data analytics to promote competitive spirit

Please clarify how the task will be distributed between the two MSPs. Will there be any overlap expected?

Both the MSPs will work on same set of data and same scope.

28. I 12 4.3 4.3 Additional Information/requirements

Should SAS and Teradata technologies only be considered to implement final solution?

MSP can propose any solution which can be integrated with Project Insight Platform

29. I 12 4.3 ITD will provide one Dell Blade Server…

Can the Analytics MSP install their preferred Analytics solution suite on this server?

Yes. The solution should be migrated and integrated with Project Insight Platform.

30. I 12 4.3.3 ITD will provide one Dell

Blade M830 server

(Processor - 4 * Intel

Xeon E5-4620 v4

2.1GHz; Cores per

Processor -10, RAM -

As ITD is provisioning one Dell Blade M830 server, Can additional server(s) for conducting data analytics be hosted on Cloud, if and when required, keeping the

No. Servers for analytics cannot be hosted on the cloud.


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384GB; Dual HBA -

8Gbps; Dual NIC-

10Gbps; HDD- 2*1.2TB

10KRPM HDD; RAID

Controller-Dell H730

RAID controller) at its

Data Centre at Delhi to

each MSP and access

will be provided on ITD’s

intranet. It shall be the

responsibility of the MSP

to install and

commission the

proposed solution on the

server.

confidentiality and security of data?

31. I 12 4.3.5 The MSP is expected to provision for suitable development and testing environment. The MSP can leverage its own environment for development and testing. The MSP shall use sanitized data for development purposes.

Our Understanding: Code modules will be created by MSP and environment will be provided by ITD. MSP will be able to suggest alternate development platforms.

Is our understanding correct?

ITD will only provide one server as mentioned in section 4.3.3 of the RFP. MSP can suggest any development platform. However, it should comply with the integration requirements of Project Insight platform.

32. I 12 4.3.5 The MSP is expected to provision for suitable development and testing environment. The MSP can leverage its own environment for development and testing. The MSP shall use sanitized data for development

What will the process of validation of sanitized data in case the MSP wants to take data into their environment? What is the timeframe for this validation from ITD?

ITD and consultant will validate sanitized data. This will be done within agreed timeframe.


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purposes.

33. I 13 4.3.4 The bidder should have implemented at least two Projects of similar nature in the last 5 years. Where consultancy services exceeds INR 2 crore. The projects should have gone live or should be completed projects.

Kindly allow projects of similar nature that are done by network firms in other geographies.

No change.

34. I 13 4.4.2 Space will be provided in the office of Directorate of Income Tax (Systems), Vaishali, Ghaziabad for performing tasks relating to the assignment. The MSP can also leverage other location(s) for performing specific activities with the approval of ITD.

However, in any case or under any circumstances, MSP shall not take and use the data of the ITD outside the premises of the project location without the approval of

ITD.

Is it possible to establish VPN connection to access systems and servers in Income tax office Ghaziabad?

How long would it take to get an approval from ITD?

Access to server will be provided over ITD’s intranet.

35. I 13 4.4.2 The MSP can also

leverage other

location(s) for performing

How can we establish VPN

(Virtual Private Network)/

Remote access connection to

Access to server will be provided over ITD’s intranet.


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specific activities with

the approval of ITD

access the data from other

location?

a) How long would it take to establish VPN?

b) Effect on timelines due to the delay caused by establishment of VPN tunnels to access data?

36. I 14 4.4.2 Geographical Scope:

Restricted Remote

Access to Server

Would the department provide

a very restricted remote

access to the server? This

can be restricted to a named

set of users. We have

experience of working on this

model with similar agencies

elsewhere

No remote access to the servers shall be provided. Access to server will be provided over ITD’s intranet.

37. I 14 4.4.2 MSP shall not take and

use the

data of the ITD outside

the premises of the

project location without

the approval of

ITD.

If the department allows the

masked data to be moved out

can they provide un-masking

keys to unmask the data at

the destination for fruitful

development

Un-masking keys shall not be

provided.

38. I 13 5 5.1 Problem Definition and Formulation

Will ITD appoint a core team with whom Analytics MSP will be working and interacting on a regular basis for questions, clarifications, analytics output feedback?

Yes.

39. I 13 RFP DA MSP Vol I The bidder should have Kindly allow projects that are The projects should have


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Section 4.3.4, Page #13

implemented at least two Projects of similar nature in the last 5 years. Where consultancy services exceeds INR 2 crore. The projects should have gone live or should be completed projects.

to be completed by Feb 2017. gone live or completed.

40. I 13 Section 4.3.4, The bidder should have implemented at least two Projects of similar nature in the last 5 years. Where consultancy services exceeds INR 2 crore. The projects should have gone live or should be completed projects.

Kindly allow self declarations as proof of project completion for International assignments.

Certificate by the Company Secretary is allowed

41. I 14 4.3.8 All licenses, source code etc. of any software developed or any COTS software obtained related to the project would be in the name of ITD. The MSP can bring any proven technology, whether open source or COTS. The proposed solution shall be integrated with Project Insight (Refer separate section of integration with Project

Insight)

Relaxation Required.

Source code cannot of the COTS product cannot be given.

The clause remain unchanged.


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42. I 14 5.4 Has ITD developed any analytics models to predict tax evaders and can it be leveraged? It may potentially help in speeding up the solution development activity

This will be shared with selected bidder.

43. I 14 5.4 What is the definition of the population in scope of the solution? - only people who have deposited money during demonetization?

Yes

44. I 15 5.4.3 Publish results from the entire analysis and comparison of outputs from various techniques used (Benchmark comparison).

Will the benchmarking be done for entire analysis or it needs to be done at every stage of analysis?

Benchmarking will be done only for critical outputs which will be finalized in consultation.

45. I 15 6. Tasks to be performed during Operations Phase

The MSP shall also be responsible for knowledge transfer and assisting ITD in migration of the models to Insight platform

We understand that the incumbent vendor shall be available to provide all technical inputs required by the MSP to complete the activities on time. Please confirm.

Required technical inputs will be shared with selected bidders.

46. I 15 6.1 Solution

Operationalization

Who will integrate the models

into the operational systems? MSP for DA shall integrate the models into operational system.

47. I 15 6.1.2 Implement mechanism to perform both incremental data loads as well as full data loads

Can you please elaborate this using an example?

This is self-explanatory

48. I 15 6.1.4 Operationalise suitable models for

What is the environment where the final

Operationalization will be on the server as mentioned in


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segmentation, prioritization and response assessment.

operationalization happen? Would this happen within Project Insights platform?

section 4.3.3 of the RFP.

49. I 16 6.1.6 Conduct fund tracking on transactional data for high risk cases if no response is received from the depositor.

Kindly elaborate what exactly is required in this case.

This would involve analysis of fund movement data received from banks as response to specific request.

50. I 17 6.2.1 Extract summary data and MIS for BPM MSP using any proven technology.

Kindly elaborate what exactly is required in this case. Is there any pre-defined reports that needs to be generated? Is this going to be one time activity or a continual one?

The report formats shall be finalized by the ITD. This will be a continuous activity.

51. I 17 6.2.5 Determine the adequacy of response, compliance attitude of the taxpayer, awareness level of the responding person

Kindly confirm the format in which the data from 'call query' would need to be considered for analysis.

This will be finalized during development phase.

52. I 17 6.5 On completion of the project, the entire solution provided by the MSP shall be migrated to the platform of the Project Insight……

a) Clarity on Project insight platform?

b) Can we create modules in R or Python instead of SAS?

The modules can be created in R or python. Refer to section 4.2 and section 6.5 of the RFP Volume I for integration requirements with Project Insight Platform.

53. I 17 6.5 The MSP should assist

ITD and the Insight MSP

in the migration in

following aspects:

Please share details of what

activities would be performed

by DA MSP and Project

Insight team. Also, how much

role each MSP DA will play?

Refer to section 4.2 and

section 6.5 of the RFP

Volume I for integration

requirements with Project

Insight Platform. Required

technical details shall be

shared with the successful


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bidder.

54. I 17 6.5.1 The analytical models should be migrated to Project Insight Platform at the end of the project. Any server (e.g. R Server) and library components to enable the execution of the model should be provided for installation in the Project Insight platform, with installation steps.

What is the architecture/description of the Project Insights Platform? Are there any recommendations/constraints on the how/what can be installed?


55. I 17 6.5.2 The model metadata should be provided for migration at the end of the project with steps on how to migrate.

What is the format requirements of the metadata? Where should we migrate to and how will it be used?

Models created should be compatible with SAS 9.4 version so that it can be directly imported into the Project Insight environment. Clear procedures and descriptions to be provided on the Model parameters used. All pre requisites to be clearly defined and documented for job execution.

56. I 17 6.5.3 The computation logic of KPIs/ Dimensions used for analysis should be in made available as reusable code either as ANSI-SQL or equivalent

What should be the form of the re-usable code? Are there any programming language constraints?

It should be written in ANSI-SQL. If any other programming language is used, the complete working solution should be migrated to Project Insight. The re-usable code should be compatible with the SAS 9.4 environment.


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57. I 17 6.5.5 In relationship identification, any network built for identification of relationships should be provided in a format that can be imported into SAS SNA (e.g. nodes, links, direction of links etc.)

What is the format required for the import for SAS SNA? What is the policy for migration methods/algorithms on graphs?

It should be in the form of tables and DML statements for table creation in Teradata. Data loading scripts should be provided for loading the data identified as part of the network relationship identification. The structure of the table should be compatible for SAS SNA module to directly show the graph from the tables loaded with network related data. The structure of the table will be shared later.

58. I 17 6.5.6 Case assignment rules should be in a format for importing into JBPM

Does ITD already have jBPM in their landscape?

Yes. Project Insight uses jBPM

59. I 17 6.4.2 Metrics from existing web log data shall be identified which will help in assessing user awareness level and attitude

Kindly let us know what kind of web log data is being spoken about here.

Web log on the online portal.

60. I 17 6.4.2 The MSP shall provide at least one week of training on the tools and technologies used for the project to around 30 personnel selected by ITD. The schedule and content of the training will be finalized in consultation with ITD.

Can we safely assume that there would be only one such training session and will happen locally.

Yes

61. I 18 7 Development phase: end a) What is the mechanism of MSP has the flexibility to


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date T+30 deciding on the extension of projects from present timelines?

b) How much flexibility do we have in terms of development phase timeline?

define project timeline with in the broad timeline in consultation with ITD.

The extension will be decided by way of mutual consultation between MSP and ITD.

62. I 18 7 Development and Operations phase

Will both phases be running simultaneously or the end of development is the inception of operation phase?

Both phases will run simultaneously as some deliverables will be deployed at an early date.

63. I 18 7 Development phase: end data T+30

Development phase is only for

25 days, is it possible to

change the timelines for the

development phase?

a) If not can we redefine the scope of development phase?

What are business rules or

criteria under which the

current project timelines be

extended to 12 months from 6

months?

MSP has the flexibility to define project timeline with in the broad timeline in consultation with ITD.

The extension will be decided by way of mutual consultation between MSP and ITD keeping in view the cost quoted in the commercial bid.

64. I 18 7 Timelines and Deliverables

Are you expecting Solution Operationalization to start as soon as Development Phase gets over (post T + 30 days)? Are you expecting that communication should start rolling out to tax payers immediately post T + 30 days?

Communication is expected to start much earlier. Analytical outputs will be used to send out targeted communication in the operations phase.

65. I 18 7 Solution This means that Solution Yes.


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Operationalization -Start -T+10 days

Operationalization work phase starts mid-way of Solution Development phase. Please confirm if this is correct

66. I 18 7 The duration of the project is 6 months extendable up to 12 months.

How will the project planning and commercials be determined in case of extension of the project?

This will be decided with mutual consultation keeping in view the costs quoted in the commercial bid.

67. I 19 7. Timelines and Deliverables,

ii. The duration of the project is 6 months extendable upto 12 months

Please clarify what is meant by "extendable upto 12 months"? Is it likely that the operations period will be extended upto 12 months? In such case, how will the MSP be compensated for the additional manmonths deployed? Also, since the MSP has to bring in the licences for all tools required, will ITD pay the additional AMC incurred?

If the operations period is extended, the compensation to MSP will be decided in consultation based on the costs mentioned in the commercial bid.

68. I 18 7 Completion of Data Collation, and Data Quality Management work

The Development Phase activities and deliverables do not refer to completion of data collation and data quality management activities. How will the ITD help to ensure data collection and data quality management is feasible with data in a ready state for analytical modelling activities, in order to complete the Development Phase within the 30 day time period

Data will be provided for analytical modelling activities. New data received and submitted response will also be shared.

69. I 19 8. Resource During the technical We understand that the MSP The CVs of the key resources


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Requirements evaluation, only 4 key resources (Project manager, Analytics lead and 2 Data Analysts/ Data Scientists) will be evaluated

can provide sample resumes for the technical evaluation, provided that equivalent or better resources are deployed at the time of project commencement. Please confirm.

to be deployed in the Project need to be provided.

70. I 20 9. Payment Schedule MSP will receive payments on acceptance of deliverables by Directorate of Income-Tax (Systems) as per the following schedule:

Since the MSP is required to bring in licenses for different tools being proposed as part of the bid response, it is requested that the payment for the same may be delinked from the project implementation milestones.

The commercial bid should include all costs including license costs.

71. I 20 9. Payment Schedule Payment Schedule Payment schedule is based

on completion of

Development phase (40%)

followed by month on month

payment in operations (10%

each month)

How will the payment schedule amended if we don’t achieve the milestones in the desired timeframe?

Payment will be delayed in case of slippage.

72. 21 10.5 (ii) All travel expenses

outside Delhi, related to

the project, will be paid

by

Directorate of Income-

Tax (Systems) on

actuals over and above

the project cost.

What is the approval process

for travel expenses if a project

personnel coming from

Bangalore to Delhi?

The clause is deleted.

Please refer the Corrigendum.


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Directorate of Income-

Tax (Systems) permits

Air travel by economy

class and

accommodation at Directorate of Income-Tax (Systems) approved Hotels.

73. I 21 & 41 Clause 10.5 &

Form FIN-1

Form FIN-1: Commercial Bid

The current RFP shall be evaluated on a lump sum basis. Unlike many other professional service firms, we judge our work by the impact achieved, rather than the time expended. Given this focus on end products, we do not bill on an hourly or per diem basis. Hence, it is difficult to provide accurate man-month breakup of resources. Request ITD to remove the requirement of “Breakup of Manpower Cost” as given on page 41. Moreover, the fee for any additional services/extension to be provided by us shall be mutually agreed by the parties through negotiations through change request process.

This is part of standard template.

74. I 24 11: Bid Evaluation Presentations by qualifying bidders

Does ITD intend to hold presentations by pre-qualifying bidders? If so, what date will these be?

This will be intimated later.


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75. I 24 12.2 Signing of Contract and Performance Security

To better reflect the exact work scope and agreements between the parties after negotiation should we win the contract to maximize business efficacy, we reserve the right to negotiate and revise the terms of Volume II – Master Services Agreement.

We therefore request to add the following at the end of the clause:-

“, subject to any amendments as may be agreed upon by the parties through negotiation”.


76. I 25 11.3 Minimum score for technical qualification

Minimum technical score of 75 for pre-qualification is high. Request ITD to consider reducing this minimum technical score to 60.

No change

77. I 25 Form PQ: Pre-Qualification : Point 5 of Prequalification Criteria

The bidder should have implemented at least two Projects of similar nature in the last 5 years. Where consultancy services exceeds INR 2 crore. The projects should have gone live or should be completed projects.

Our organization has in-effect non-disclosure agreements and legally are not in a position to share client work order/client certificate. Further the company is exempted from appointing a full time Company Secretary (based on criteria defined in Companies Act, 2013), can a Whole-Time Director, Chief Financial Officer or a practicing Company Secretary execute the document

Whole-Time Director, Chief Financial Officer or a practicing Company Secretary can execute the document. The details of Projects of similar nature would be required for the pre-qualification.


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78. I 26 RFP response cover letter

Primary Contact, Secondary Contact, Executive Contact

What grade and seniority personnel are expected as Executive contact? We Assume Primary Contact will be - Project Partner, Secondary Contact - Project Manager

Yes

79. I 29 Form PQ Prequalification Criteria Table

The bidder should have implemented at least two Projects of similar nature in the last 5years where consultancy services exceeds INR 2 crore.

Can a relaxation on the “consultancy services revenue exceeds INR 2 crore” be provided as part of Govt. of India initiative to support start-ups?

No change.

80. I 29 Form PQ: Pre Qualification -

The bidder should have implemented at least 2 projects in the past of similar nature in the last 5 years where consultancy services exceeds INR 2 crore

Can you please clarify whether INR 2 crore in consultancy services is for each of the 2 projects or total across both projects?

INR 2 crore in consultancy services is for each of the 2 projects.

81. I 29 Form PQ: Pre-Qualification : Point 2 of Prequalification Criteria

The bidder should have been in operation for a period of at least 5 years in India prior to the date of submission of bid

Our organization is exempted from appointing a full time Company Secretary (based on criteria defined in Companies Act, 2013), can a Whole-Time Director, Chief Financial Officer or a practicing Company Secretary execute the document

Whole-Time Director, Chief Financial Officer or a practicing Company Secretary can execute the document.

82. I 29

32-33

Form PQ: Pre-Qualification: Item 5

Form TECH-2 (p.32-33)

Past Experience In keeping with our policy and commitments on client confidentiality, we cannot disclose our client list or provide specific examples of our client work.

Details of Projects of similar nature are needed for prequalification.


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38

Form TECH-5: Items 11&12

It is suggested that tables with adequate details without encroaching upon the confidentiality agreements be submitted and accepted by ITD

83. I 29 Prequalification Criteria

Copy of work order Are Client contact details needed? Would the client be contacted? Most of the confidential clients choose not to reveal the engagements. However work order can be provided.

Details of Projects of similar nature are needed for prequalification.

84. I 30 Form PQ –

Prequalification Criteria, Point-6

The bidder should have at least 100 people on its rolls in the area of analytics.

Request you to modify the clause as mentioned below: "The bidder should have at least 50 people on its rolls in the area of analytics/software design & development".

No change

85. I 30 Form PQ – Prequalification

Criteria – Point No.3

The bidder should have

minimum annual turnover

of INR 15 Crore from

Consulting Services in

each of the last three

financial years (Financial

years 2013-14, 2014-15

and 2015-16)

Relaxation Requested.

Minimum annual turnover be reduced to INR 5 Crore in each of the last three years considering including income from Product Licenses and services

No change

86. I 30 Form PQ Prequalification Criteria Table

The bidder should have at least 100 people on its rolls in the area of analytics.

Can a relaxation on “at least 100 people on rolls in area of analytics” be provided as part of Govt. of India initiative to support start-ups? Can this be

No change.


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reduced to 50 people?

87. I 30 FORM PQ: Pre-Qualification,

Collation of the demonetisation data received from banks, post offices and other sources for linking of information and identification of duplicate data.

Please list down the other sources here (if there are those that are not included in the operational framework). Also the data format in which data will be retrieved from these sources.

Refer Annexure 7, 8, 9 for details of information sources. Further details will be provided to the selected bidder.

88. I 30 & 32-33

Form PQ: Pre-Qualification

Item 2,3,4,5,6 &

Form Tech 2

Certificate from Company Secretary

We are a global firm incorporated in USA and operates as a branch office in India. The firm does not have a position of Company Secretary and hence we request that ITD allow submission related letters/ certificates/ declarations to be signed by authorized Signatory or Director Finance.

Whole-Time Director, Chief Financial Officer or a practicing Company Secretary can sign the documents.

89. I 31 Form PQ –

Prequalification Criteria – Point No.6

The bidder should have at

least 100 people on its

rolls in the area of

analytics.

Relaxation Requested

From 100 people on its rolls in the area of analytics to 30 people on our rolls in analytics

No change

90. I 32 FORM TECH-2: Bidder's Organization and Experience

Entire schedule/table Our organization has in-effect non-disclosure agreements and legally are not in a position to share client details. Further, our company is exempted from appointing a full time Company Secretary (based on criteria defined in

The details of Projects of similar nature would be required for the pre-qualification. Whole-Time Director, Chief Financial Officer or a practicing Company Secretary can execute the document.


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Companies Act, 2013), can a Whole-Time Director, Chief Financial Officer or a practicing Company Secretary execute the document

91. I 38 Form Tech-5 Curriculum Vitae (CV) For Key Professionals

12. Two References (preferably from out of 11 above.)

What kind of references needed with CV’s of the resources?

References of experience relevant to this assignment.

92. I 49 Annexure-4 - Key Resource profile

Qualification - Post Graduation Degree with Business Administration or PMP

Other project Management courses such as SCRUM - Agile will be acceptable?

The qualification requirements are indicative. Any other similar qualification will be acceptable

93. I 5 Key Events & Dates Last date and time for submission of Bids

We request for the submission date to be extended by atleast 3 weeks

Refer Corrigendum.

94. I 5 Key Events & Dates Last date for bid submission-16:00 Hours on 03/02/2017

Request you to give us at least 8-10 working days’ time for proposal preparation after the issuance of pre-bid response/corrigendum.

Refer Corrigendum.

95. I 5 Key Events & Dates, Point-12

"...in the form of a bank guarantee.."

Banks do request the following details from the bidders to issue the BG. Request you to share the same :- Beneficiary Name: Beneficiary Address: Name of the Bank: Branch address: Type of Account: Account No: IFSC Code:

Earnest Money Deposit

(EMD) to be provided in the

proforma as per the bid

security form in the form of a

bank guarantee or crossed

demand draft in the form of a

Crossed Demand Draft / Pay

Order drawn on a

Nationalized/ Scheduled

Bank in favor of “Accounts

Officer, Zonal Accounts


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Office, CBDT, New Delhi”,

payable at New Delhi.

96. I 5 Key Events & Dates: Bid Security /Earnest Money Deposit Amount Payable (Point 12) Page 6

Bidders shall submit, along with their Bids, Bid Security/Earnest Money Deposit (EMD) of INR 10,00,000/- (Rupees ten lakh only) in the proforma as per the bid security form in the form of a bank guarantee or crossed demand draft in the form of a Crossed Demand Draft / Pay Order drawn on a Nationalized/ Scheduled Bank in favor of “Accounts Officer, Zonal Accounts Office, CBDT, New Delhi”, payable at New Delhi

Will Private Sector Banks (HDFC Bank) qualify as Scheduled Bank?

Yes.

97. I Annexure 6 General Question 1. Is the efiling system ready

for compliance management

module?

2. What kind of information

does efiling website currently

captures in terms of analyzing

the user awareness level?

The efiling system is ready for receiving online response.

Presently, e-filing portal captures details at user login.

98. I 66 Annexure 7 Overview of Information Sources

What are the additional data sources that can be requested from reporting entities that could be plugged in the future to strengthen the model?

Additional data sources could be transactional data (date wise transaction), movement of funds between accounts of the reporting entity.


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99. I 66 Annexure-7 Suspicious Transaction

Reports / Cash

Transaction Reports

What period CTR and STR

are expected to be provided? Relating to November and December 2016. However, CTR and STR for additional period may also be provided based on the requirement.

100. I 66 Annexure-7 Response to specific

request

Is this data already available

or would be requested later

when the service provider is

selected? How many years of

data would be available?

Some data is available with the ITD. Details shall be shared with the successful bidders.

101. I 66 Annexure-7 Statement of Financial

Transactions in Form

61A

Form 61 data would be

provided for which all

reporting entities?

Relevant reporting entities.

102. I 66 Annexure-7 Information sources No query asked

103. I 67 Annexure 7 The information also contains information about cash deposits during the period 1st April, 2016 to 9th November, 2016 in respect of accounts that are reportable.

Assuming that the data for the period 1st April, 2016 to 9th November, 2016 is one time data feed and the format of the form will be same as given in Annexure 9

Yes

104. I 66 Annexure 7 General Question 1. For all RFI accounts, how

much of historic info can we

get (is it only post

demonetization or since the

start of financial year or past

history)?

a) What is the granularity of the data (Ex: Transaction

1. The data in focus shall be for the period from 9th November 2016 to 31st December 2016. However, historical data shall also be provided if required.

1a. Data is both transaction and entity level.

2. Please refer Annexure 5,


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level, Entity level etc.)?

2. What is the exact volume of

data across different data

sources?

a) What is the frequency of reporting or updating the data sources?

6, 7, 8 and 9.

105. I 78 Annexure 9 - We noticed that there is no PART B as mentioned in the annexure. Part A is directly followed by Part C. Please clarify.

Part B has been removed as it is not relevant to reporting of Cash transactions.

106. I 8 3.1.4 The cash transaction data will be compared with information in ITD databases to identify target segment where cash transaction does not appear to be in line with the taxpayer profile.

How many such databases/source system are there? What is the size, data fields and data format of each of the respective ITD databases

Refer Annexure 7 for details of information sources. Further details will be provided to the selected bidder.

107. I 8 3.1.4 The information in respect of target segment will be pushed to the online portal seeking explanation of source of funds.

Kindly elaborate on the expectation around pushing data. Hope this is one time activity where in we will push data through some utility that can be identified later.

The target segment will be modified on the basis of new information, submitted response of data analytics.

108. I 8 3.1.4 Small percentage of cases in the target segment will be selected for verification based on approved risk criteria.

Kindly share the kind of risk criteria if already identified. This will greatly help in assessing the effort in building a solution/model for the same.

Further details will be shared with the selected bidder.

109. I 8 3.1.9 Figure 2: Proposed 1) Kindly share the exhaustive Refer Annexure 7, 8, 9 for


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Operational Framework list of all forms from which data would be received from Banks and Post Offices? 2) What would be the volume of such data and what is the frequency of each such form? 3) Please list down the form-wise fields and data format that are included.

details of information sources. Further details will be provided to the selected bidder.

110. I 80 Annexure 9 Annexure 9: Data Structure of SFT for Cash Deposit in Account

Is there any other section of SFT for Cash deposit, which need to be processed, apart from section A and section C?.

Cash deposit will be reported in Part A and Part C. Part B will be received in May 2017.

111. I 9 3. Context and Approach,

Prospective bidders can bid for both the RFPs i.e. DA and BPM. However, separate bids shall have to be submitted against each RFP.

We understand that the methodology for the accuracy of the analytical outputs for comparison of the 2 selected MSPs will be defined by the BPM MSP. In case a bidder qualifies for both these RFPs, will they still be considered?

The methodology will be finalized by ITD in consultation with stakeholders.

112. I & II Vol I 30

&

45

Vol II

22-24

Form PQ: Pre-Qualification: Item 8

Format for Undertaking Regarding any Conflicting Activities

Vol II – Master Service Agreement

Clause 22

As on date of submission of the proposal, the bidder should not be involved in any conflict of interest situation specified in RFP

Undertaking by the authorized signatory as per format prescribed in Annexure 2

It is our long-standing policy to serve competing clients and clients with potentially conflicting interests as well as counter-parties in merger, acquisition and alliance opportunities, and to do so without compromising the Bidder’s professional responsibility to maintain the confidentiality of client information. Consistent with such practice and the Bidder’s confidentiality obligations to

No change. This is part of standard template


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its other clients, the Bidder is not able to advise or consult with ITD about the Bidder’s serving ITD’s competitors or other parties.

We therefore request the requirement of submission of Format for Undertaking Regarding and Conflicting Activities be dispensed with.

113. II 4. Services to Other agencies

4.1 Obligation to provide Services The MSP offers to provide the Services to any Nominated Agency in accordance with the requirements set out in this clause 4.

Please clarify who would be the nominated agency? And are there any other Agencies in context?


114. II Section-4 Services to Other agencies

Each Agency Order Form Statement of Work agreed by the Client with the MSP in accordance with this Contract will create a separate contract between the MSP and the Client for the supply by the MSP of the requested Services to the Client. For the sake of clarity, the terms and conditions governing each such separate contract will be the same as the provisions of this Contract

What is Agency Order form? No template of this Form is provided. It is presumed that it should be SOW.

Agency order form refers to the Scope of Work under this RFP.


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115. II 14 Vol II – Master Service Agreement

Clause 11.5

(new)

Addition of new clause for Deemed Acceptance

While we agree the each element of the Services may be subject to the Client’s review, in case of inaction on the part of the Client not to assess/approve the Services, our Services rendered shall be deemed accepted by Client.

We therefore request the following new clause 11.5 be added at the end of clause 11.

“11.5 Deemed Acceptance

Should the Client fails to assess or indicate its acceptance of the Services provided by the MSP within 10 days from the date which the Services and/or Deliverable is rendered, the Client is deemed accepted such Services and/or Deliverables for the purpose of this Contract.”

No Change. ITD will indicate its acceptance or reason for non-acceptance within agreed timeframe.

116. II 16 Master Service Agreement

Clause 13.7 (new)

Addition of new clause to Intellectual Property Right

We believe we should retain Intellectual Property in all concepts, know-how, tools, frameworks, models, and industry perspectives developed or enhanced outside of or in connection with the Consultancy. In order to define more precisely our respective intellectual property rights, we request to add the following new clause

No change.


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13.7 at the end of clause 13:-

“Notwithstanding the foregoing, MSP retains all right, title, and interest in and to the MSP Tools (as defined below). To the extent that the Deliverables include any MSP Tools, the MSP hereby grants to the Client a non-exclusive, non-transferable, non-sublicenseable, worldwide, royalty-free, perpetual license to use and copy the MSP Tools solely for internal purposes as part of the Deliverables. The “MSP Tools” consist of any and all concepts, analyses, know-how, tools, frameworks, models, and industry information and perspectives used by the MSP in connection with Services hereunder.”

117. II 18-20 Clauses 17&18 Indemnity / Liability While we believe that the best method to manage the risk on this project, and the method we will adopt, is to ensure high quality project management and staff are assigned to the project, we do require a reasonable allocation of risk which is in proportion to the reward we may gain. We are in a materially different position to

No change. This is part of standard template


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our clients with respect to controlling the risk. Specifically, we have no board authority to act and we do not make the decisions for the client, which means that we have no control over who at the client will implement our recommendations, how well they will be implemented, or when they will be implemented. Therefore, if a third party is allegedly damaged by any steps taken by client management, the third party should seek redress from, and be compensated by, the client and not us. Indemnification recognizes the reality that the client, not we are responsible for the success or failure of client action.

Accordingly, we request to remove the last sentence of clause 18.1.

“The liability cap given under this Clause 18.1 shall not be applicable to the indemnification obligations set out in Clause 17.”

118. II 20-22

Clause 20

Addition to terms of Confidentiality and privacy

It is our longstanding policy and practice to work behind the scenes and not to permit our clients to refer to our work or to make our work products

No change. This is part of standard template.


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44-52

Non-Disclosure Agreement

available outside their organization without our prior written consent. This policy is implemented worldwide and is an important part of the way we work with clients and present ourselves and our work to the business community. It serves a three-fold purpose: (1) it protects our reputation as an objective fact-based strategic advisor, (2) it permits us to deliver our analyses and recommendations without censorship, and (3) it reflects the client's responsibility for its decisions and actions.

Accordingly, we request to:-

Add the following exception in clause 20.3:-

“viii. Is independently acquired or developed by MSP without violating any of its obligations under this Contract.”

Add the following new clause 20.7:-

“20.7 Use of Name and Publicity

MSP’s work for the Client is confidential and for the Client’s internal use only. MSP will not disclose the Deliverables to any third parties without the Client’s


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prior written permission. Similarly, the Client agrees that it will not disclose any materials or information that MSP furnishes to the Client, including the Deliverables, to any third parties without MSP’s prior written permission. Each party further agrees not to use the other party’s name in any communication with any third party without the other party’s prior written permission.”

Add the following new clause 20.8:-

“In case of discrepancies between the terms of this clause and the Non-Disclosure Agreement entered into/will be entered by the parties, the terms of the Non-Disclosure Agreement shall prevail.”

119. II 26 24 The MSP must: i. keep and require its subcontractors to keep adequate books and records, in accordance with Indian Accounting Standards, in sufficient detail to enable the amounts payable by the Client under this Contract to be

Kindly delete this clause. Bidder do not maintain any book of records of project on behalf of its customer. This must be done by customer itself.



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determined; and ii. retain and require its subcontractors to retain books and records as mandated by law and the same would be made available to the Client and will terminate upon 4expiry / termination of this Agreement

120. II 26-28

58-59

64-66

Master Service Agreement

Clause 25

Pre-Contract Integrity Pact: Clauses 8&9

Integrity Pact: Clause 8&9

Audit and Access Due to our confidentiality obligations to our other clients, and consistent with our policy against disclosure of Firm financial information, we do not generally permit clients or other third parties to audit/inspect our site, books and records unless such access is compelled by a judicial order.

Accordingly, we request to remove clause 25 and Pre-Contract Integrity Pact: Clause 8&9 in its entirety.


121. II 27 25.2 i. The Client may, at reasonable times and on giving reasonable notice to the MSP: access the premises of the MSP to the extent relevant to the performance of this Contract; require the provision by the MSP, its employees, agents or

Request you to please delete the clause.



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subcontractors, of records and information in a data format and storage medium accessible by the Client by use of the Client’s existing computer hardware and software; inspect and copy documentation, books and records, however stored, in the custody or under the control of the MSP, its employees, agents or subcontractors; and require assistance in respect of any inquiry into or concerning the Services or this Contract. For these purposes an inquiry includes any administrative or statutory review, audit or inquiry (whether within or external to the Department), any request for information directed to the Client, and any inquiry conducted by Parliament or any Parliamentary committee.

122. II 46 2. TERM This Agreement will remain in effect for five years from the date of

As per Vol I of RFP, Project duration is 6 months extendable upto 12 months.

No change.


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the last disclosure of Confidential Information (“Term”), at which time it will terminate, unless extended by the disclosing party in writing.

The clause in question contradicts it. Please confirm the duration of contact and accordingly modify.

123. II 57

63

Master Service Agreement

Pre-Contract Integrity Pact: Clause 6.1 (iv)

Integrity Pact: Clause 6.1 (iv)

Liquidated Damages/Penalty

It’s our Firm’s general policy not to agree to any deduction/liquidated damages provision or alike. In particular, no amount shall become deductible for any substitution of key personnel for reasons of any incapacity or due to health, so long as we provide a substitute consultant with no less experience and qualification than the original personnel.

We therefore request the deletion of the clauses or any references to liquidation damages or alike.

No liquidated damages have been specified. No amount shall become deductible for any substitution of key personnel for reasons of any incapacity or due to health, so long as substitute consultant with no less experience and qualification than the original personnel is provided.

124. II 57-58

64

Pre-Contract Integrity Pact: Clause 7

Integrity Pact: Clause 7

Fall Clause This clause allows unilateral price variation should the Client found that we provide services to other Indian government entities or PSU at a lower rate. Due to our confidentiality obligations to its other clients, we are not able to advise or consult with ITD about us serving the Client’s competitors or other parties. In addition, any price



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variation should be agreed upon mutual negotiation. We therefore request to remove these clauses.

125. II 60 9. FACILITATION OF INVESTIGATION

In case of any allegation of violation of any provisions of this Pact or payment of commission, the BUYER or its agencies shall be entitled to examine all the documents including the Books of Accounts of the BIDDER and the BIDDER shall provide necessary information and documents in English and shall extend all possible help for the purpose of such examination.

Kindly delete this clause. This is not acceptable.


126. II 66 9. FACILITATION OF INVESTIGATION

In case of any allegation of violation of any provisions of this Pact or payment of commission, the BUYER or its agencies shall be entitled to examine all the documents including the Books of Accounts of the BIDDER and the BIDDER shall provide necessary information and documents in English

Kindly delete this clause. This is not acceptable.



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and shall extend all possible help for the purpose of such examination.

127. General General Tender Details: Tender ID 2017_MoF_185596_1

Work/Items- Tender Value INR 5,00,00,000

Clarification about the tender value of 5 crore; is it combined value for both the MSP’s or is it 5 crore each?

The estimate is for the each tender. However, the project cost will be discovered by way of competitive bidding.

128. II 9 3.2 a) The Initial Contract

Period may be extended

by the Client for further

period(s), specified in

item 8 of the Contract

Details (each an Option

Period), on the terms

and conditions then in

effect, by giving written

notice to the MSP. Such

notice must:

i. be at least 30 days; or

ii. such other period as

specified in item 9 of the

Contract Details (Option

Notice

Period), before the end

of the current Contract

Period.

a) The Initial Contract

Period may be extended by

mutual agreement between

the Consultant and the Client

for further period(s), specified

in item 8 of the Contract

Details (each an Option

Period.), on the terms and

conditions then in effect, by

giving written notice to the

MSP. Such notice must:

i. be at least 30 days; or

ii. such other period as


Contract Details (Option

Notice

Period), before the end of the

current Contract Period.

No change

129. II 15 11.4 If any parts of the

Services do not meet the

Performance Criteria on

two or more occasions,

the Client may (in

addition to its other

remedies) terminate the

If any parts of the Services do

not meet the Performance

Criteria on two or more

occasions, the Client may

shall (in addition to its other

remedies), provide the MSP

with a notice of at least fifteen

No change.


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Contract immediately

under clause 28.2 by

giving the MSP written

notice.

days to remedy the defect and

if the MSP fails to do so then

the Client shall terminate the

Contract immediately under

clause 28.2 by giving the MSP

written notice.

130. II 15 13.4 i. All Intellectual Property

Rights in the Contract

Material vest in the

Client.

ii. Unless otherwise

specified in item 17 of

the Contract Details

(Schedule 1),

to the extent that: the

Client needs to use any

of the Auxiliary Material

provided by the MSP to

receive the full benefit of

the Services (including

the Contract Material),

the MSP grants to, or

must obtain for, the

Client for the period

specified in item 17 of

the Contract Details, a

world-wide, royalty free,

non-exclusive license

(including

the right to sublicense)

to use, reproduce, adapt,

modify and communicate

that Auxiliary Material;

i. All Intellectual Property

Rights in the Contract Material

vest in the MSP Client.

ii. Unless otherwise specified

in item 17 of the Contract

Details (Schedule 1),to the

extent that: the Client needs

to use any of the Auxiliary

Material provided by the MSP

to receive the full benefit of

the Services (including the

Contract Material), the MSP

grants to, or must obtain for,

the Client for the period


Contract Details, a world-

wide, non-transferable, non

sub-licensable, royalty free,

non-exclusive license

(including the right to

sublicense) to use, reproduce,

adapt, modify and

communicate that Auxiliary

Material;

No change.


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131. II 17 15.3 Unless otherwise

specified in Schedule 3,

the Client must make

payment after the receipt

of correctly rendered

invoice along with

supporting documents.

Unless otherwise specified in

Schedule 3, the Client must

make payment, within thirty

days after the receipt of

correctly rendered invoice

along with supporting

documents.

Please refer the Section 9.1.2 of the Volume I of the RFP.

132. II 18 17 Indemnity Please delete this clause No change

133. II 22 20.6 The obligations under

this clause 20 continue,

notwithstanding the

expiry or termination of

this Contract:

i. in relation to an item of

information described in

Schedule 4, for the

period set out in that

Schedule in respect of

that item; and

ii. in relation to any

information which the

parties agree in writing

after the date of this

Contract is to constitute

Confidential Information

for the purposes of this

Contract, for the period

agreed by the parties in

writing in respect of that

information.

The obligations under this

clause 20 continue,

notwithstanding the expiry or

termination of this Contract:

i. in relation to an item of

information described in

Schedule 4, for the period set

out in that Schedule in respect

of that item; and

ii. in relation to any

information which the parties

agree in writing after the date

of this Contract is to constitute

Confidential Information for

the purposes of this Contract,

for the period agreed by the

parties in writing in respect of

that information.

iii. Notwithstanding anything

to the contrary in this

agreement, EY shall be

entitled to retain its working

papers under any definitive

agreement entered into

between the parties.

No change


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134. II 26 25.2 i. The Client may, at

reasonable times and on

giving reasonable notice

to the

MSP: access the

premises of the MSP to

the extent relevant to the

performance of this

Contract; require the

provision by the MSP, its

employees, agents or

subcontractors, of

records and information

in a data format and

storage medium

accessible by the Client

by use of the Client’s

existing computer

hardware and software;

inspect and copy

documentation, books

and records, however

stored, in the custody or

under the control of the

MSP, its employees,

agents or

subcontractors; and

require assistance in

respect of any inquiry

into or concerning the

Services or this

Contract. For these

purposes an inquiry

includes any

administrative or

i. The Client may, at

reasonable times and on

giving reasonable notice to

the MSP: access the

premises of the MSP to the

extent relevant to the

performance of this Contract;

require the provision by the

MSP, its employees, agents

or subcontractors, of records

and information in a data

format and storage medium

accessible by the Client by

use of the Client’s existing

computer hardware and

software; inspect and copy

documentation, books and

records, however stored, in

the custody or under the

control of the MSP, its

employees, agents or

subcontractors; and require

assistance in respect of any

inquiry into or concerning the

Services or this Contract. For

these purposes an inquiry

includes any administrative or

statutory review, audit or

inquiry (whether within or

external to the Department),

any request for information

directed to the Client, and any

inquiry conducted by

Parliament or any

Parliamentary committee.

No change


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statutory review, audit or

inquiry (whether within or

external to the

Department), any

request for information

directed to the Client,

and any inquiry

conducted by Parliament

or any Parliamentary

committee.

ii. The MSP must

provide access to its

computer hardware and

software to the

extent necessary for the

Client to exercise its

rights under this clause,

and provide the Client

with any reasonable

assistance requested by

the Client to use that

hardware and software

provided that any

proprietary information

including confidential

information like profit

margins, overheads and

other such confidential

information about its

employees,

sub-contractors,

organization would not

be made available.

However, such audit shall be

subject to MSP’s

confidentiality and shall be

restricted to physical files only

and shall be valid during the

term of the Services only.

ii. The MSP must provide

access to its computer

hardware and software to the

extent necessary for the

Client to exercise its rights

under this clause, and provide

the Client with any reasonable

assistance requested by the

Client to use that hardware

and software provided that

any proprietary information

including confidential

information like profit margins,

overheads and other such

confidential information about

its employees, sub-

contractors, organization

would not be made available.


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135. II New Clause Any information, advice,

recommendations or other

content of any reports,

presentations or other

communications we provide

under this Agreement

(“Reports”), are for the Client's

internal use only (consistent

with the purpose of the

particular Services).

No change.

Documents

RFP for “Selection of MSP for Data Analytics Corrigendum ... · PDF filewith Laptops/Desktop, internet connectivity etc. required to work from customer Premises. These resources