RFP for Indus OM Services V11 2_10 06 08

8/11/2019 RFP for Indus OM Services V11 2_10 06 08

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Indus O&M RFP

Request for Proposal: Managed Services Contract -Operation & Maintenance

Version 1.2

10th June 2008

Indus Towers Ltd.

3rd Floor, Times Square, Sushant Lok I, Block B

Gurgaon – 122002



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Disclaimer

This communication, being circulated by "Indus Towers Limited" is privileged and confidential, and is

directed to and for the exclusive use of the addressee. Information contained in this communication issubject to change, at any stage, before or after the due diligence, without notice, as a part of Indus TowersLtd. business policy. No part of this communication may be reproduced or copied in any form or by anymeans [graphic, electronic or mechanical, including photocopying, recording, taping, information retrievalsystems, etc.] or reproduced on any disc, tape, perforated media or other information device etc. withoutthe prior written permission of “Indus Towers Ltd”. The addressees of this communication may use thiscontent for their own business understanding including consultants and employees. Indus Towers Ltd doesnot hold itself liable for any consequences, legal or otherwise, arising out of the use of any suchinformation.

Summary of changes from Version 1.1

Sn. 1.3.2 Correction in ContactDetails for O&M Heads

a) V Mohan - TN/CHN - 09962529000b) Nitin Agarwal - Raj - [email protected]) Subir Halder - WB/KOL - 09874814999d) Srivats - KK - 09742241349

Sn. 2.1.1 Typical Componentof the Sites Added:

1. Shelter 2. DG3. PIU4. Power Plant5. Battery

6. Aircon7. Earthing and Cabling8. Aviation Lamp/Lightning Arrestor 9. Foundations - Tower, Shelter, DG10. Boundary Wall11. FCU/PCM (Selected Sites)12. Servo/IT (Selected Sites)

Sn. 3.3 General K PIs : 2. Infrastructure Availability Operatorwise (%age) total weightage – Operatorweightages changes from 3 to 2.3. Total Site Outage time (Planned+Unplanned) total weightage – values changedfor to 1 for 3.1, 3.2 and 3.3.

Sn. 3.4 Manpower Deployment 2.2 Average No of sites per supervisor-DHQ changed from 130 to 230 and Penaltychanged to > 260 sites

2.3 Average No of sites per supervisor-Non DHQ changed from 60 to 160 andPenalty changed to >180 sites4.1 Reward is removed for Estate Managers

Sn. 3.7 Operations Support 3.2.3 No of Rented DGs - Target changed fr0m > 0.5% to < 0.5%

Sn. 3.8.3.3 Estate Management No of Visit/Site/Month reduced from 7 to 5



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Table of Contents

1 EXECUTIVE SUMMA RY ........................................................................................................................................6

1.1 DOCUMENT

SCOPE..............................................................................................................................................6

1.2 PROPOSALSUBMISSIONDETAILS ...........................................................................................................................6

1.3 CONTACT DETAILS..............................................................................................................................................7

1.3.1 Corporate and Circle SCM ........................................................................................................................7

1.3.2 Corporate and Circle O&M........................................................................................................................8

1.4 PROPOSALCLARIFICATIONS ANDHELPDESKDETAILS.................................................................................................8

1.5 QUANTITY OFWORK............................................................................................................................................8

2 SCOPE AND EXCLUSIONS ...................................................................................................................................9

2.1 CONTRACTSCOPE ..............................................................................................................................................9

2.1.1 Work Scope Summary..............................................................................................................................92.1.2 Contract Duration...................................................................................................................................112.1.3 Financial Capabilit ies .............................................................................................................................11

2.1.4 Subcontracting ......................................................................................................................................112.1.5 Commercial Terms.................................................................................................................................112.1.6 Contract Terminat ion..............................................................................................................................11

2.2 EXCLUSIONS ....................................................................................................................................................12

3 PERFORMANCE MANAGEMENT ........................................................................................................................13

3.1 DEFINEDMILESTONES........................................................................................................................................13

3.1.1 O1 Fuel Management.............................................................................................................................133.1.2 O2 Security Management .......................................................................................................................133.1.3 O3 Estate Management ..........................................................................................................................143.1.4 M1 – DG ...............................................................................................................................................14

3.1.5 M2 – Electrical + Civil Maintenance .........................................................................................................143.1.6 M3 – PIU...............................................................................................................................................14

3.1.7 M4 – Airconditioning...............................................................................................................................153.1.8 M5 – Powerplant ....................................................................................................................................153.1.9 M6 – Battery Bank and Battery Cooler .....................................................................................................153.1.10 S1 – Metering ........................................................................................................................................16

3.2 KPI SUMMARY..................................................................................................................................................16

3.3 GENERALKPI’S ................................................................................................................................................173.4 M ANPOWERDEPLOYMENT ..................................................................................................................................17

3.5 SERVICES........................................................................................................................................................18

3.6 M AINTENANCE..................................................................................................................................................18

3.7 OPERATIONSSUPPORT ......................................................................................................................................18

3.8 KPI C ALCULATIONMETHOD ................................................................................................................................19

3.8.1 General KPIs .........................................................................................................................................193.8.1.1 Infrastructure Availability: ..................... .......................... ....................... ..................... ........................... ............. 19

3.8.2 Total Site Outage Time (Planned + Unplanned) ........................................................................................203.8.3 Operation KPIs ......................................................................................................................................20

3.8.3.1 Fuel Management ..................... ..................... ............................ ..................... ...................... ........................... . 213.8.3.2 Security Management............................ ..................... ...................... ........................... ..................... ................. 213.8.3.3 Estate Management ..................... ......................... ........................ ..................... .......................... ..................... 21

3.8.4 Maintenance KPIs..................................................................................................................................223.8.5 Operations Support KPIs ........................................................................................................................22

3.8.5.1 EB Reading........................ ......................... ..................... ......................... ........................ ..................... .......... 22

4 MANPOWER RECRUITMENT STANDARDS .........................................................................................................22

4.1 CO11–SITEO&MTECHNICIAN...........................................................................................................................23

4.2 CO12–SUPERVISOR ........................................................................................................................................24

4.3 CO13–LOCALSURVEILLANCE (24X7)..................................................................................................................25

4.4 CO14–ESTATEM ANAGER.................................................................................................................................26

5 RESPONSIBIL ITY MATRIX ..................................................................................................................................27

5.1 LOCALSURVEILLANCE........................................................................................................................................27



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5.2 AMC(PREVENTIVE&CORRECTIVEM AINTENANCE) .................................................................................................275.3 ESTATEM ANAGEMENT.......................................................................................................................................27

5.4 F AULTM ANAGEMENT(INCL. FIELDM AINTENANCE)...................................................................................................285.5 PREVENTIVEM AINTENANCE.................................................................................................................................28

5.6 OPERATIONALEFFICIENCY..................................................................................................................................29

5.7 PERFORMANCEREPORTING ................................................................................................................................295.8 SUPPORTSERVICES..........................................................................................................................................30

5.9 FRAUDDETECTION............................................................................................................................................30

6 SITE EQUIPMENT PREVENTIVE MAINTENANCE CHECK LISTS..........................................................................31

6.1 DGM AINTENANCECHECKLIST............................................................................................................................31

6.2 POWERPLANTM AINTENANCECHECKLIST..............................................................................................................31

6.3 PIUM AINTENANCECHECKLIST...........................................................................................................................32

6.4 SHELTERM AINTENANCECHECKLIST....................................................................................................................33

6.5 ALARMSM AINTENANCECHECKLIST .....................................................................................................................33

6.6 AIRCONDITIONINGM AINTENANCECHECKLIST .......................................................................................................34

6.7 FOUNDATIONM AINTENANCECHECKLIST...............................................................................................................35

6.8 TOWERM AINTENANCECHECKLIST ......................................................................................................................35

6.9 ELECTRICALCONNECTIONM AINTENANCECHECKLIST .............................................................................................36

7 REPORTING FORMATS ......................................................................................................................................37

ANNEXURE A : O&M CONTRA CT REQUIREMENTS .....................................................................................................39

A.1 COMMON/OVERALLPROJECTREQUIREMENTS..................................................................................................39

CO11 SITEO&MTECHNICIANREQUIREMENTS ...........................................................................................................41

CO12 SITESUPERVISORREQUIREMENTS ..................................................................................................................43

CO13 LOCALSURVEILLANCE REQUIREMENTS.............................................................................................................43

CO14 ESTATEM ANAGERREQUIREMENTS..................................................................................................................44

O1 FUELM ANAGEMENTREQUIREMENTS....................................................................................................................44

O2 SECURITYM ANAGEMENTREQUIREMENTS..............................................................................................................45

O3 ESTATEM ANAGEMENTREQUIREMENTS.................................................................................................................46

M1-M6M AINTENANCE OFSITE INFRAEQUIPMENT (NONSPARES) .......................................................................................46M1-M6.1 Site Equipment: Preventive Maintenance (including Field Maintenance) .................................................46 M1-M6.2 Site Equipment: Corrective Maintenance (Trouble Ticket Handling)........................................................47 M1-M6.3 Site Equipment: Corrective Maintenance (Fault Management)...............................................................48 M1-M6.4 Site Equipment: Resource Management..............................................................................................48

S1 OPERATIONSUPPORT........................................................................................................................................49

S1.1 Electricity ..............................................................................................................................................49S1.2 DG Meter Reading .................................................................................................................................49Requirements Summary .......................................................................................................................................50

ANNEXURE B : FORMAT FOR SUBMISSION OF PRICE ...............................................................................................51

ANNEXURE C : DOCUMENTS OF PROOF OF FINA NCIAL STABILITY ..........................................................................52

ANNEXURE D : ESCALATION MATRIX ........................................................................................................................53



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About Indus Towers

Indus Tower Ltd is the result of a Joint Venture by India’s top telecom players Bharti (42%), Vodafone(42%) & Idea (16%). Indus will operate in 16 circles and will provide passive infrastructure services tooperators. Indus’ business model is to serve not just the existing shareholders but all telecom operators inIndia.

The tower portfolio, accumulated from the shareholders’ 16 circles, currently stands at 80,000 and hencerepresents the world’s largest tower company. Our corporate color is green and reflects the stronggreen credentials that the company wants to build.



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1 Execut ive Summary

1.1 Document Scope

This document captures the O&M Contract requirements of Indus Towers and is part of the ManagedServices Contract defined to manage its Passive Site infrastructure portfolio. As the provision of suchservices are local in nature and needs a ‘local touch’ these services are to be procured in the Circles.

Vendors interested in o ffering services should submit responses individually for each Circle.

The scope of this O&M work package covers all of the following services:- Site equipment maintenance (level 1 & 2 without spares)

- Site Electrical & Civil Maintenance- Diesel Filling- Estate Management- Site Security- Electricity Board (Meter Reading and Bill Collection) & Diesel Gensets (Meter Reading)- Manpower required for delivery of above listed services

Please note, the end to end responsibility of delivering all services will be with this vendor.

Vendors wi ll submit responses in the formats specified in Annexures A, B, C and Donly

1.2 Proposal Submission Details

Details Soft Copy Hard CopyDate for submission 5pm on 23rd June 2008 5pm on 24th June 2008

Responses to be sent to Send your response by email to 2email ids:1. [email protected]

and2. Circle RFP email id (see

table below)

1. 1 copy to Corporate SCM atfollowing address:3rd Floor, Times Square,Sushant Lok I, Block BGurgaon – 122002

(Attn: SudarshanShanmugam)

2. 1 copy to Circle SCM Head

Subject Line of email Email subject line should be:‘O&M RFP submission for<Vendor Co. name> in <circlename for which serviceoffered>’

- NA-



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RFP submission for each Circleshould be to the following email ids:

Location Email IDCorporate [email protected]

Tamilnadu [email protected]

Kerala [email protected]

Karnataka [email protected]

Andhra Pradesh [email protected]

Maharastha & Goa [email protected]

Mumbai [email protected]

Gujrat [email protected] [email protected]

Delhi [email protected] West [email protected]

UP East [email protected]

Punjab & Haryana [email protected]

West Bengal & Kolkata [email protected]

Please ensure that there is no discrepancies between the hard and the soft copy versions of thedocument. This may lead to non acceptance of the proposal from vendor .

Responses received after the due date will not be considered. It is the responsibility of the vendor to

ensure that their responses have been received by Indus. All communications should be from the vendorcompany’s official email id only

1.3 Contact Details

1.3.1 Corporate and Circle SCM

Corporate Sanjeev Arora [email protected] 9810112500

AP TV Varadhajan [email protected] 9989011248

DEL SS Bawa [email protected] 9958929911GUJ Ram Rathi [email protected] 9898049910KAR Ramesh K [email protected] 9845190710

KER Shankar Narayanan [email protected] 9745999010

MAH Jayawant Gilbile [email protected] 9890549571

MUM KK Krishnakumar [email protected] 9920186889

P&H Manoj Goel [email protected] 9815049157

RAJ MP Yadav [email protected] 9829004986

TN Sridhar R [email protected] 9962500912

UPE Praveen Tandon [email protected] 9792001010

UPW Amish Sachdeva [email protected] 9953024372

WB Sumanta Ghosh [email protected] 9831049683



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1.3.2 Corporate and Circle O&M

Corporate Chetan Dixit [email protected] 9810454750

AP Srinivas Teegala [email protected] 9866011914

CHN V. Mohan [email protected] 9962529000

DEL Salman Ahmad Siddiqui [email protected] 9910497601

GUJ Rajesh Gadhavi [email protected] 9825344520

HAR Sumeet Awasthi [email protected] 9779141400

KEL Pradeep Kumar [email protected] 9847099920

KK Srivats Grandhe [email protected] 9742241349

KOL Subir Haldar [email protected] 9903983002

M&G Phanikumar [email protected] 9922995807

MUM Bhimaji Deshpande [email protected] 9930362443

PUB Pritpal Singh [email protected] 9779151500

RAJ Nitin Agarwal [email protected] 9799495502

TN V. Mohan [email protected] 9790951247

UPE Khalid Khan [email protected] 9792001050

UPW Sunil Gandhi [email protected] 9818681794

WB Subir Haldar [email protected] 9874814999

1.4 Proposal Clarifications and Helpdesk Details

For questions and queries related to this RFP the contacts are:

ContactsContact

Name Email id Mobile Number

SCM(Commercial)

Sudarshan Shanmugam

Amit Chauhan

[email protected]@industowers.com

99585657589810980123

O&M (Technical) Chetan Dixit Sunil Gandhi

[email protected]@industowers.com

98104547509818681794

1.5 Quantity of Work

Will be separately intimated to you by email along with this RFP document for each circle.



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2 Scope and Exclusions

2.1 Contract Scope

2.1.1 Work Scope Summary

The delivery of O&M Services comprises the delivery of the following:

# Activi tyType

Activi tyCode

Activi ty High Level Object ive

1 CO11 Site O&M TechnicianRegular maintenance of all site infra equipment –preventive, corrective and breakdown

2 CO12 Supervisor & AMC Monitoring and planning of maintenance asscheduled, equipment performance, warranty and AMC status

3 CO13 Local Surveillance (24x7) Monitoring & recording of site equipment alarm

Trouble ticket generation, handover to fieldtechnicians and closure

4

ManpowerSupport

CO14 Estate Manager Ensure access to authorised and prevent access

to unauthorised personnel

Maintain working relationship with site owner

5 O1 Fuel Management

Eliminate Site Downtime due to Fuel outs

Procuring diesel using Petrocards where provided

Procuring diesel for filling where the Petrocard optionis not available and claiming reimbursement throughmonthly bills

6 O2 Security Management Eliminate Theft / Pilferage from sites (No physical

guarding of site in scope)

Reporting of theft / issues to Vigilance teams

7

Operations

O3 Estate ManagementEnsure smooth site access for various activities andeliminate unauthorized access

8 M1 Diesel Genset

1st and 2nd level maintenance (scheduled, preventiveand breakdown – without spares) for anymake/model/capacity of site DG’s (including but not

restricted to AMF Panels)

9 M2 Site Electrical & Civil

1st and 2nd level maintenance (scheduled, preventiveand breakdown – without spares) for all the following:

site electricals (including but not restricted toearthing, isolation transformers, lightningprotection, aviation lamp)

fire alarms

civil works (including but not restricted toboundary walls, steps etc.,)

10

Maintenance

M3 Power Interface Unit

1st and 2nd level maintenance (scheduled, preventive

and breakdown – without spares) for anymake/model of PIU (including but not restricted toservo stabilisers, voltage stabilisers, surge protectionequipment)



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11 M4 Air Conditioning 1st and 2nd level maintenance (scheduled, preventiveand breakdown – without spares) for any make /model / capacity /type (including but not restricted tosplit, free cooling, duct) of Air Conditioning

equipment

12 M5 Power Plant

1st and 2nd level maintenance (scheduled, preventiveand breakdown – without spares) for all make/model/ modules/ capacity of Power Plants (includingbut not restricted to UPS, SMPS)

13 M6Battery Bank and BatteryCoolers

1st and 2nd level maintenance (scheduled, preventiveand breakdown – without spares) for all make /model/ types (AGM or VRLA, Gel etc,.) capacity ofbatteries and battery coolers

14 Ops Support S1EB – Reading & BillCollection & DG Meter

Readings

Timely monitoring of meters, collection of bills from EB,liaison and processing of payments (organizing of the

money for payment

15LoadingSupport

Loading Support

Ensuring site access for eqmt installation by Operator Ensure that passive infrastructure availability and

interfacing with Active elements Verification of installation as per Service Order –

reporting deviations, obtaining clearance Obtain sign off from Operators for RFS

Note: For Loading Support KPI’s and SLA will be defined after finalised the Deployment RFP

Typical components at a site for both Ground Based and Roof Top Tower Sites:

1. Shelter 2. DG3. PIU4. Power Plant5. Battery6. Aircon7. Earthing and Cabling8. Aviation Lamp/Lightning Arrestor 9. Foundations - Tower, Shelter, DG10. Boundary Wall

11. FCU/PCM (Selected Sites)12. Servo/IT (Selected Sites)

Any service or responsib il ity that has not been stated here, but logical ly fal ls with in the scope of O&Mservices at a site will have to performed by the O&M vendor (at no extra cost) as defined by Indus from timeto time.

Final allocation of sites to O&M vendors after the completion of the RFP process will be done on a cluster basis. The size of each cluster and the number of sites per cluster will depend on the geography and theIndus business strategy



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2.1.2 Contract Durat ion

The contract is valid for a period of 36 months from the date of contract award date.

2.1.3 Financial Capabilit ies

The vendor has to provide evidence of their financial stabilitybefore the award of the contract to them:

Annual Report or Bank Certificate For last 2 years

Income Tax Returns For last 2 years

Bank Guarantee (amount to be provided at time of Contract Award) for theduration of the contract

50% of total monthlyvendor billing for firstmonth of contract

2.1.4 Subcontracting

The O&M vendor shall subcontract parts of the services only after obtaining Indus Corporate team's writtenapproval. The O&M Vendor will always remain responsible for the conduct and quality of services renderedby themselves or any of their sub contractors.

Where a sub contractor is used the O&M Vendor will be responsible and liable for all related costs of suchemployment such as salaries, TDS and IT, PF, ESI, insurance, etc.,

O&M Vendor will comply with all applicable laws governing the use of Contract personnel including but not

limited to Contract Labour (Regulation and Abolition) Act, 1970, Minimum Wages Act, 1948 and WorkmenCompensation Act, 1923.

The O&M vendor will submit proof of compliance for this when so required by Indus.

2.1.5 Commercial Terms

O&M Vendor shall submit monthly invoices to the relevant Circle Office. The invoice should clearly identifythe cluster for which the service is being rendered.

O&M Vendor will submit invoices to the Circle O&M Heads who will certify it for accuracy and KPIcompliance. Indus will pay the certified invoice 30 days from the date of submission. This will be at

- agreed rates- adjusted for rewards or penalties for KPI delivery- after deduction of all relevant taxes.

2.1.6 Contract Termination

Some of the grounds for termination of the O&M contract (includes and is not restricted to):

- consistent and continued non delivery to KPI’s- integrity issues- non adherence to Indus policies/procedures

- based on Indus risk assessments



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Continued breach of contractual terms by O&M vendor will result in a penalty along with the termination.

The vendor also has to support proper handover to the successor.

Vendor will provide 12 weeks notice period before the natural end of the contract.

2.2 Exclusions

The following services are excluded from the scope of this O&M Contract:

1. Payment of site rentals, site and site equipment insurance, any payments due to local authorities2. Capex or Opex costs for site upgrades

3. Costs of spares for equipment to be maintained at site4. Expenses incurred for getting a EB connection and bill payments5. Any additional costs incurred for consumables, civil works and repairs will need to be claimed

additionally every month (at costs and supported by bills)



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3 Performance Management

Performance Management will be done by monitoring Key Performance Indicators (KPI) and progressagainst the identified Milestones for key activities.

The monitoring of O&M activities will be done in the following manner:- an independent Programme Management Office (PMO) using a PM tool- Tower Operations Centre

The O&M vendor will have to update the status of their activities on this tool in a timely manner.Not updating information within 12 hours of completion of activity will i ncur a penalty.

O&M Vendors will be benchmarked across all other O&M Vendors in all other Circles. This will beused to ensure a uniformly h igh quality of service across all Circles. O&M Vendors w ill be requiredto participate in regular review meetings with Indus Circle and Corporate teams. Vendors will haveto imp lement any performance improvement plans identified for them.

Indus will provide training on various aspects of Indus network monitoring, efficiencyimprovements, energy saving schemes, new products introductions like windmills, solar panelsetc., O&M vendors wil l have to send their staff for such trainings and initiatives (without disruptionto the delivery of their service).

Vendors will be encouraged to bring innovation in the O&M process. Best practices and innovation will be

awarded suitably by Indus. Such best practices will be implemented in all other Circles too.

3.1 Defined Milestones

These are indicative milestones only and the final milestones will be baselined at the time of contractaward. The process finalisation will also happen at that time.

3.1.1 O1 Fuel Management

Milestone No. Milestone Parameters

O1.10

01.20O1.30

O1.40

O1.50

1. Fuel Quantity & d ate updated same day.

2. DG Hour Meter reading updated.3. Bills submit as per Check List- Petro Card Statement, Fuel Quantity detail as per format & detailsupdated on system.4.Diesel Consumption Bills tally witha) Petro card statement , b) TOC Report, c) EB Consume Unit5.DG Consumption per site

3.1.2 O2 Security Management


O2. 10O2. 20O2. 30O2. 40O2. 50

1.List of sites to be visited finalised2.Site visited as planned3.Non con formance report updated4. Closure of non conformance reported5. Information o f theft reported to Vigilance



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3.1.3 O3 Estate Management


O3.10O3.20O3.30O3.30O3.40

1. List of Sites handover 2. Details of Contact Person / Landlord / Rent Details handover 3. Site Access request Routed4. Updation of Landlord related data5. Monthly Report on Site Issues

3.1.4 M1 – DG


M1. 10

M1. 15M1. 20M1. 25

M1. 35M1. 45M1. 50M1. 55M1. 60

Preventive Maintenance1.List of DG running Hrs. crossing xx Hrs based on the capacity generated2. Preventive Maintenance Plan updated3.Maintenance done as per plan4. Report Submitted / updated

Corrective Maintenance1. Site details triggered (TOC)2.Site Reporting Time3. Site Access related info u pdated4.Info to TOC after resolution5.Report Submit ted / u pdated

3.1.5 M2 – Electrical + Civil Maintenance


M2. 10

M2. 20M2. 30

1.Site Specification released Foundation Specification - DG / Shelter /Tower / wall Electrical - Earthing / Hatch Plate/ Wiring from Meter to Equipment2.Maintenance Schedule released for the qtr.3.Report Submitted/ Updated

3.1.6 M3 – PIU


M3. 10M3. 15M3. 20M3. 25

M3. 45M3. 50M3. 55

M3. 60M3. 65

Preventive Maintenance1.List of PIU/Site shared with the Vendor2. Preventive Maintenance Plan updated (Qtr/Yrly)3.Site Reporting Time updated4. Report Submitted / updatedCorrective Maintenance8. Site details triggered (TOC)9.Site Reporting Time - Site Register / Call to TOC10. Site Access related in fo updated -

11 .Info to TOC after resolution12. Report Submitted / updated



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3.1.7 M4 – Aircondit ioning


M4. 10M4. 20M4. 30M4. 40

M4. 45M4. 50M4. 55M4. 60M4. 65

Preventive Maintenance1.List of Site shared with the Vendor2.Preventive Maintenance Plan Updated (Qtr/Yrly)3.Site Reporting Time - Site Register / Call to TOC4. Report Submitted / updatedCorrective Maintenance5. Site details triggered (TOC)6.Site Reporting Time - Site Register / Call to TOC7. Site Access related info u pdated -8 .Info to TOC after resolution9. Report Submitted / updated

3.1.8 M5 – Powerplant


M5. 10M5. 15M5. 20M5. 25M5. 30

M5. 45M5. 50M5. 55M5. 60M5. 65

Preventive Maintenance1.List of Site shared with the Vendor2.Preventive Maintenance Plan updated (Qtr/Yrly)3. Plan approved by O&M Manager 4.Site Reporting Time updated5. Report Submitted / updatedCorrective Maintenance

6. Site details triggered (TOC)7.Site Reporting Time - Site Register / Call to TOC8. Site Access related info u pdated -9 .Info to TOC after resolution10. Report Submitted / updated

3.1.9 M6 – Battery Bank and Battery Cooler


M6. 10

M6. 15M6. 20M6. 25M6. 30

M6. 45M6. 50M6. 55M6. 60M6. 60

Preventive Maintenance

1.List of Site shared with the Vendor2. Preventive Maintenance Plan updated (Qtr/Yrly)3. Plan approved by O&M Manager 4.Site Reporting Time - Site Register / Call to TOC5. Report Submitted / updatedCorrective Maintenance6. Site details triggered (TOC)7.Site Reporting Time - Site Register / Call to TOC8 Site Access related inf o updated -9 .Info to TOC after resolution10. Report Submitted / updated



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3.1.10 S1 – Metering

Milestone No. Milestone ParametersS1.05S1.10S1.15S1.20S1.25S1.30S1.35S1.40S1.45S1.50S1.55S1.60S1.65

1.No. of sites details generated(based on the bill cycle) for which bills to be paid in the next month .2.No. of Bills Collected from EB Office3.Invoice along wit h Meter reading(EB + DG) submitt ed to O&M4.O&M Verified & submitted to Finance5.Demand Draft Handover t o EB Vendor 6.Payment deposit to EB office7.Receipt handover to Indus Office8.Receipt Updated on System after verification9.No. of Site for which bill s not recvd since one month as per bill cycle10.No. of Site for which bills not recvd since two month11.No. of Notice recvd for Disconnection12.Amount Paid for Reconnection (Total Amount)13.Penalty Amo unt Paid (monthl y Mn)

3.2 KPI Summary

The KPI’s that will be used to monitor performance are:

Type Detailed KPIOverall Weightin O&M ServiceDelivery

General KPI’s 1. Infrastructure Availability – Strategic /DHQ/NonDHQ wise

2. Infrastructure Availability – Operator Wise3. Total Site Outage Time – Planned + Unplanned

20%

Manpower Deployment 1 Technician – Region Level2 Supervisor – Region Level3 Surveillance Engineer – Region Level4 Estate Manager– Region Level

10%

Services 1. Fuel Management Services2. Security Management Services3. Estate Management Services

30%

Maintenance 1. Equipment Uptime (DG/PIU/PP/BB/AC/Electrical& Civil)

20%

Operation Support 1. EB Reading (including Bill Collection & PaymentDeposit)

2. DG Reading3. Vigilance4. Electrification5. DG Automation6. External Alarms

20%

Delivery of the performance levels identified in the KPI’s will determine the success on delivery of services.



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3.3 General KPI’s

3.4 Manpower Deployment

KPI TARGET Reward Penalty Type Weightage

A GENERAL KPI 20

1 Infrastructure Availability (%age) 99.99 >99.999 <99.98 Critical 10

1.1 Infrastructure Availability - Strategic Sites 99.999 >99.999 <99.99 Major 4

1.2 Infrastructure Availability- DHQ 99.99 >99.999 <99.95 3

1.3 Infrastructure Availability - Non-DHQ 99.98 >99.999 <99.95 3

2Infrastructure Availability OperatorWise (%age)

99.99 >99.999 <99.98 Critical 7

2.1 Airtel 99.99 <99.98 2

2.2 Vodafone 99.99 <99.98 2

2.3 Idea 99.99 <99.98 2

2.4 Operator-4 99.99

>99.999

<99.98

Major

1

3Total Site Outage Time (Planned +Unplanned)

<240mins 120mins 300mins Critical 3

3.1Planned Sitewise Outage (Minutes) at anysite

<240mins <120mins >240mins 1

3.2Unplanned Sitewise Outage (Minutes) atany site

<180mins <120mins >240mins 1

3.3 Outage event at any site 0 n/a >1

Major

1

B MANPOWER DEPLOYMENT 10

1 Avg. no of Sites per Technician-RegionLevel

20 <15 >25 Critical 2.5

1.1 Avg. no of Sites per Technician- StrategicSite

1 >2

1.2 Avg. no of Sites per Technician-DHQ 25 >30

1.3 Avg. no of Sites per Technician-Non DHQ 15

n/a

>202

Avg. no of Sites per Superv isor -Region Level

200 <150 >250 Critical 2.5

2.1 Avg. no of Sites per Supervisor -StrategicSites

10 >10

2.2 Avg. no of Sites per Supervisor-DHQ 230 >260

2.3 Avg. no of Sites per Supervisor-Non DHQ 160

n/a

>180

3 Avg. no of Sites per Survei llanceEngineer- Region Level

2000 <1500 >2500 Critical 2.5

3.1 Shift-1 1 <1

3.2 Shift-2 1 <1

3.3 Shift-3 1 <1

3.4 Shift Supervisor / MIS Executive 1

n/a

<1

4 Avg. no of Sites per Estate Manager-Region Level

5000 <2500 >5000 Critical 2.5

4.1 Avg. no of Sites per Estate Officer 1000 n/a >1000




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3.5 Services

3.6 Maintenance

D MAINTENANCE 20

1 DG 99.99 <99.90 8

2 Electrical Cables & Civil 99.99 <99.90 1

3 PIU 99.99 <99.90 2

4 AC (>28 <35 Degree C) 99.99 <99.90 4

5 P/P 99.99 <99.90 1

6 B/B 99.99

>99.99

<99.90

Major

4

Please note the preventive maintenance of equipment will be done as per the checklist in Chapter 6

3.7 Operations Support

E OPERATIONS SUPPORT 20

1 EB Reading 2Outage due to EB disconnection(Minutes/Month)

0 Na >10 min Major

2 DG Reading 3

No of running hour difference (Persite/Month) with TOC/TOC data

2% 0% >5% Major

3 Vigilance 15

3.1 Electification Critical 5

3.1.1 Electified 90%

3.1.2 Healthy >98% >99% <95%

3.1.3 Faulty <2% <1% >5%3.2 DG Automation Critical 5

3.2.1 DGs in Auto Mode >99% >99.5% <98%


1 FMS-Fuel Management Services 10

Outage due to non availability of fuel(Minutes/Month)

0 n/a >10 min Critical 10

2SMS - Security ManagementServices

10

Outage Due to theft (Minutes/Month) 0 n/a >60 min Critical 10

3 Estate Management Services <1% <0.5% >1.5% 10

3.1Outage due to non availability of Access at any site / month

0 n/a >60min 2

3.2 No of visitors/month/site 10 <4 >14 2

3.3 No of visit/month/site 5 <2 >7 2

3.4

No of access during night / per site /

months 1 0 >2 2

3.5non compliance of Access process atany site / month

0 n/a >1 2



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3.2.2 DGs in Manual Mode <1% <0.1% >1%

3.2.3 No of Rented DGs <0.5% <0.1% >1%

3.3 External Alams Critical 5

3.3.1 External Alarms Extended >99.95% >99.99% <99.90%3.3.2 External Alarms operational >99.95% >99.99% <99.90%

3.3.3 External Alarms Faulty <0.05% <0.01% >0.10%

3.8 KPI Calculation Method

3.8.1 General KPIs

3.8.1.1 Infrastructure Availability:

Infra Availability will be calculated based on Individual services and equipments and for the following:

Sites Wise availability i.e. Strategic, DHQ, N-DHQ

Operator wise availability

Equipments wise availability – DG, PIU, AC, PP, BB, Civil & Electrical

Services wise availability – FMS, SMS, EMS

Assumptions for Infra availabi li ty :

1. Outage Due to active infra is not considered2. Outage is Considered as Site Bases not on Cell bases3. Outages are not considered for dependent sites only site where Infra Outage was there is considered.

Sample KPI Calculation:The following KPI calculation will be applicable for the all Infra outages due to Equipments i.e. DG, PP, BB, AC, PIU, Electrical & Civil.

Step-1

Total Infra Availability (Per Day in Min) = Total No of Sites x 24 Hrs x 60 Min

E.g. If any Circle is having 1000 Sites then Total Infra Availability will be as per above calculations

=1000x24x60 = 1440000 Min

Step-2

Total Infra Outage due to Equipments (Per Day in Min): Total No of Sites with Outage x No of

Events x Duration of outage Events(Min)

Total Infra Outage (In Min):



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E.g (Outage Sites / Day)

1 Site Down for 4 Hrs: Total Outage = 4 x 60=240 Min

3 Sites Down for 2 Hrs: Total Outage=3 x 2 x 60=360 Min

Total Outage/Day = 240 + 360=600 Min

Step-3

Net Infra Availability (In Min) = Total Infra Availability (In Min) - Total Network Outage (In Min)

= 1440000-600 = 1439400 Min

Step-4

Infra Availability (In %age) = Total Infra Availability (In Min) - Total Infra Outage (In Min)---------------------------------------------------------------------------------- %

Total Infra Availability (In Min)

= 1440000 – 600----------------------= 99.958% 1440000

3.8.2 Total Site Outage Time (Planned + Unplanned)

Planned Outage KPI:

The following KPIs will be calculated on the basis of the time taken for the completion of any activity duringthe Planned Event window i.e. 00:00 Hrs to 06:00 Hrs. The approval from the required authorities shouldbe taken before start plan of the activity and the time period will be calculated on the basis:

Planned Event Time: Activity start time given to TOC - Activity Completion and restoration Time

Unplanned Outage KPI:

The following outages are there in case of major breakdown of the services i.e. DG Burnt, MajorOverhauling etc.

Un-Planned Event Time: Start time when TT is escalated to O&M Vendor – TT Closure time afterCompletion of activity by O&M Vendor

3.8.3 Operat ion KPIs



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3.8.3.1 Fuel Management

Outage due to non availability of fuel (Minutes/Month)

The above KPI will be taken in to consideration when there are infra outages due to no availability of theFuel in the DG. The vendor will be responsible for filling the fuel as soon as escalation is there from theOMCR/NMS/TOC.

3.8.3.2 Security Management

Outage Due to theft (Minutes/Month)

The above KPI will be taken in to consideration when there are infra outages due to negligence of the

security guard/patrolling agency.

3.8.3.3 Estate Management

Outage due to non availability of Access at any site / month

The above KPI will be taken in to consideration when there are infra outages due to access issues on thesites and this may be because of:

Non Payment of rent

Housekeeping

Safety issue of Landlord

No of visitors/month/site

This KPI is introduced to keep the control on the visitors who are visiting the sites because of Various reasons. The figure of 10 has been arrived on the basis of services which will be there for Checking the healthiness of the sites i.e. Fuel vendor (2 Person), PM (2 Person),CM (2 Person), Security (1 Person), Planned (2 Person), Vigilance (1Person)

No of visit/month/site

This KPI is introduced to keep the control on the time of visiting the sites because of variousReasons. The figure of 5 has been arrived on the basis of services which will be there for Checking the healthiness of the sites i.e. Fuel vendor (2 Times/Month), PM (1 Times/Month), CM(1 Time/Month), Security / Vigilance (1 Times).

No of access during night / per site / months

The O&M Vendor should ensure all the preventive activities, fuel filling or other requirements are being

taken care during the day time. There can’t be more than 1 access allowed during the night hours i.e. from20:00 Hrs to 06:00 Hrs and even without the permission of estate manager and owner/landlord.



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non compliance of Access process at any site / month

The Estate manager will be responsible for the process being followed before accessing any of the sites by

informing the owner well before time and communicating the date and time of visits.

3.8.4 Maintenance KPIs

The O&M Vendor is responsible for maintaining the Level-1 services i.e. Preventive Maintenance andLevel-2 i.e. Corrective Maintenance without using the spares. He should ensure the maintenance of theequipments are done well on time and the compliance is done for the PM and CM.

The following equipments are suppose to be maintain by the O&M Vendor with the target of 99.99% for

every equipment wise

DG (Diesel Generator)

Electrical cables and Civil

PIU (Power Interface Unit)

AC (Air conditioners)

P/P ( Power Plant)

B/B (Battery Bank)

3.8.5 Operations Support KPIs

3.8.5.1 EB Reading

Outage due to EB disconnection (Minutes/Month)

The following KPI will be representing the outage has happened due to the disconnection of the Electricityby the State Electricity Board due to the Non-Payment or any statuary compliance.

The KPI will be calculated on the basis of Infra availability as the same has been explained in the above

example of “ Sample KPI calculation” but the reason mentioned will be due to disconnection of the EB.

1. DG Reading

No of running hour difference (Per site/Month) with TOC/TOC data

The following KPI will be representing the difference of the DG Running hour reading submitted by theFMS vendor, DG Reading agency and TOC. The KPI will be representing the accuracy of the databeing given by the various sources.

4 Manpower Recruitment Standards



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O&M vendors have to recruit manpower as defined by Indus in the sections below.

4.1 CO11 – Site O&M Technician

Position Technician

Reports To Supervisor (Outsource) - Circle

Place of Posting Respective Circle

P o s i t i o n D e t a i l s

Responsibilities & KeyDeliverables

Preventive Maintenance of the sites Corrective Maintenance of the sites Handling of Infra Alarms from TOC Closure of the alarms and information to TOC and

keeping record. Interface with all Site owners for Rent delivery, access

issues etc. Ensuring the safety to the site inventory. Coordination with AMC vendors for Fault resolutions Coordination with FMS vendors for Fuel filling and diesel

quality and quantity checking. Housekeeping of the sites. Maintaining the database for sites Inventory. Maintaining of the Equipments & vendor details i.e. Under

Warranty, Capacity, make etc. Should follow the escalation matix

Experience

2-5 Years

GSM / CDMA operator Telecom Infra provider/Vendors

Industry Preferred Ex Serviceman/Police Force with high Integrity. Telecom Operator

J o b

R e q u i r e m e n t s

Qualification ITI / SSC or HSC with Technical Certification

P e r s o n a l i t y

T r a i t s

Competencies

24x7 Availability approach. Understanding of the Infra Equipments Well mannered

G e n e r a l

R e q u i r e m e n t Dress Code

Tool Kit I-Card Two Wheeler Mobile Phone



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4.2 CO12 –Supervisor

Position Supervisor Reports To O&M Head - Circle



Responsibilities & Key

Deliverables

Preventive Maintenance of the sites Corrective Maintenance of the sites Ensuring resource availability and management to

technicians Maintaining of the Equipments & vendor details i.e. Under

Warranty, Capacity, make etc.

Keeping track of outages trends for his zone forEquipment/Sites/Vendor wise and sharing with O&M Head Escalation of the issues to O&M Head Meeting with AMC, O&M Vendor Vendors and

Technician’s to ensure the deliverables. Sites Visits for checking the quality of work Analysis of the KPIs and SLAs of the Infrastructure. Compilation of action/improvement plans for daily outages

Experience 4-7 Years GSM / CDMA operator Telecom Infra provider

Industry Preferred Telecom Operator Vendors

J o b

R e q u i r e

m e n t s

Qualification Diploma in Electrical/Civil


T r a i t s Competencies

24x7 Availability approach. Understanding of the Infra Equipments Knowledge of Computer skills i.e. Excel, Power Point Manpower Management

G e n e r a l

R e q u i r e

m e n t

Dress Code I-Card

Two Wheeler/Four Wheeler Mobile Phone



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4.3 CO13 – Local Surveillance (24x7)

Position Local Surveillance

Reports To O&M Head/TOC Head – Circle/TOC

Place of Posting Respective Circle/TOC


Responsibilities & Key

Deliverables

Monitoring of the Infrastructure Alarms Generation of the Trouble Tickets for all Infra alarms Alarm Information to the Ground Team Escalation of the Alarms as per defined matrix and

updating the matrix time to time. Closure of the TT after ground feedback Database maintenance of the TTs raised

Generation of MIS for TTs for management. Ensuring site wise Mapping of the technicians/Vendors. Auditing of the alarm termination for sample sites with the

help of Technicians on ground Ensuring the database availability of Complete

Technician/Vendors/Supervisors

Experience 2-4 Years GSM / CDMA operator Telecom Infra provider/Vendors

Industry Preferred Telecom Operator

Infra Vendors J o

b


Qualification Diploma/Science Graduate


T r a i t s

Competencies

Understanding of the Infra Equipments and issues Good Communication Skill Computer Competence



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4.4 CO14 – Estate Manager

Position Estate Manager

Reports To Head O&M - Circle



Responsibilities & KeyDeliverables

Interface with all site owners and manage their issues upto satisfaction levels.

Controlling and Managing security agencies and theirperformance

Ensuring the safety to the site inventory. Tracking and ensuring rent payments to site owners in

time

Resolution of Locked sites with in the defined SLA time. All statuary compliance i.e. DG Pollution, DG Running

permission etc. Tracking of EB Disconnection and restoration. Resolve access issues at sites with the help of site

acquisition/Legal teams and ensuring 24x7 access to thesites

Maintain and update site infra database related to realestate, rentals, Security, energy and utility expenses.

Vigilance of sites as per define format and frequency

Experience

8-12 Years

Preferred Age Group 35 to 45 Yrs

Industry Preferred Ex Serviceman/Police Force with high Integrity. Telecom Operator

J o b


Qualification Graduate/Technical Certificates.


T r

a i t s

Competencies

Should be capable of effective interaction with siteowners.

Commanding and Capable to manage the largeteam/Vendor.

24x7 Availability approach. Multi-function coordination and follow-up.

Good communication skills



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5 Responsibil ity matrix

Responsibility Matrix lays out the major activities in the process and precisely details the responsibilities ofeach stakeholder involved in a project. The responsibilities are defined as:R = Responsibility for performing the deliverables A = Approval to be given by IndusS = Support to be givenC = Consult - IndusI = Interested Parties - Indus

5.1 Local Surveillance

Responsibility Activi tyIndus Vendor

OSS Terminal need to be extended at all circles for viewing Infra Alarms R

Capture the site specific data and Inventory and upload in to centralTOC/Server

I R

Site take-over and Integrated with TOC and Field QA process I R

Infra Alarm testing and Acceptance at the time of site take-over I R

Monitoring and Escalation of Infra Alarms I R24x7 Technical Operator complaint Handling Helpdesk I R

5.2 AMC (Preventive & Corrective Maintenance)

Responsibility Activi ty

Indus Vendor

Coordination with SME Vendors for both Corrective and PreventiveMaintenance

I R

Ensure Spare Parts and Spare Part handling is included in AMC with SMEs I R

SME spares information management I R

Spares list / BOM information maintenance I R

5.3 Estate Management


Indus Vendor

Manage O&M Vendor staff access to sites at all times I R

Landlord rental, and all other utilities (e.g. electricity bills) payments I R

Solving landlord problems R&I R



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5.4 Fault Management (incl. Field Maintenance)


Indus Vendor

Maintain of trouble ticket based on network alarms related to infrastructureand INDUS customer complaints

R

Fault verification, analysis and prioritization R

Corrective actions based on Trouble Tickets (incl. Field Maintenance) andclosure as per SLA for all Infra related equipments as defined

R

Reporting on fault handling performance I R

Major incident reporting I R

Escalate and inform on management and technical levels with regard toNetwork incidents and overdue TTs

R

Entering all outage logs and closing the TT with fault cause and action taken

after restoration. RManaging all infra equipments & rectifying their faults (major) thru AMCVendors

S R

Organization Resource Planning for O&M setup R

Availability of Tools and Test equipment for field maintenance (e.g. Acid,hydrometer, voltmeter, megger, etc.)

R

Availability of Consumables for Field Maintenance (e.g. equipment batteriesand DG battery to be replenished)

S R

Corrective maintenance of Infra equipment in scope R

Infra Network performance reports as per Indus format and frequency I RMaintaining site infra Uptime as per SLA defined R

Interactions with governmental agencies for power connectivity S R

All Escalation with govt. agencies S R

Providing inputs for pass-through energy bills / invoices for payment (e.g.electricity bills, diesel bills, statuary payments)

S R

Define KPIs and SLAs R I

KPI measurement and monitoring for Infra related parameters I R

5.5 Preventive Maintenance


Indus Vendor

Prepare preventive maintenance plan for all Infra Equipment installed at siteas defined (including Site/Civil preventive maintenance)

R

Scheduling of service affecting planned work regards to operational InfraNetworks.

A R

Completion report of service affecting Planned Work I R

Preventive maintenance as per SME defined schedule, Procedures& CheckLists

R



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Responsibility

Providing OPEX related operation data and information in defined formats atdefined schedule

R

Routine health check of Infra equipments and analysis of results (e.g. batteryDG, PIU, AC, PP check as per preventive maintenance schedule)

R

To ensure proper functioning of FCU R

To ensure proper functioning of Aviation lamp and LA R

To ensure standard Earthing scheme C R

Periodical checking of Earthing value and correction if required R

Periodical checking of PCM back up & DC fan R

Periodical checking of PMU battery backup R

5.6 Operational Efficiency


Indus Vendor To ensure shelter temperature for shelter with PCM and without PCM as perspecified norms

R

Any up gradation required in ACs to maintain desired temperature S R

To ensure DG automation and safeties before site on Air R

Collection of 100% Sites electricity bills R

Submission of EB bills along with Summary Report for payment R

Diesel filling for all sites with DG and submission of MIS on the same to Indus R

To ensure Diesel filling process as per Indus Guideline S R

To ensure for all new sites infra standardization as per Design document ofIndus

I R

To ensure all OPEX saving measures as recommended by Indus from time totime (Impact and effort to be mutually agreed)

I R

5.7 Performance ReportingResponsibility

Activi tyIndus Vendor

Analyze the KPI trends and required actions to improve them I R

Maintaining SME details, managing preventive and corrective services andreporting the data in scheduled interval in defined formats

R

Provide Regular Infra Network Performance parameter reports I R

SLA reporting R

SLA monitoring and resolution R

Support to 3rd parties for Quality Audits I R



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5.8 Support Services

Responsibility

Activi ty Indus SP

24*7 Help line for Queries/complaints/Support I R

5.9 Fraud Detection


Indus SP

Detect fraud (with respect to infra, particularly energy) S R

Disable fraud and report R S

Investigate & improve system security R S

Periodic security monitoring reporting & discussion S R



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6 Site Equipment Preventive Maintenance Check Lists

The O&M vendor will perform activities as per Indus defined checklists. A sample of some of the check listsare given below. Please note this is a only a sample and a more complete list will be provided at the timeof contract discussions.

These instructions may be modified in the future to meet business requirements of Indus. No additionalcost will be paid for such changes .

6.1 DG Maintenance Check List

S.N. CHECK POINT Requirement Observation

1 Engine Oil Level Always on " Top " Mark

2 FIP Oil Level Below the Plug Neck3 Radiator Coolant Level Below the Neck of Filler Cap4 Radiator Cap Tightness Fully Tight5 Functionality of Radiator Cap6 Radiator External Cleanliness7 Cooling System Hoses Condition Ensure No Bulging / Cracks8 Radiator Mounting Ensure Tightning of Mounting Bolts9 Fan Belt Condition

10 Alternator Belt Condition11 Generation of Safety Alarms12 Functionality of Safeties & Sensors13 Battery Water Level As per level given on the battery

14 Check on Battery terminals and applying jelly on it

15 Battery charging status16 Check on Battery electrolyte Specific gravity Reading should be between 1.240 & 1.28017 Check the LLOP status18 Wiring Harness Condition

19 Solenoid Adjustment / Alignment / Mtg T ightness20 Engine Mountings Ensure Tightning of Mounting Bolts21 Air Filter Oil Level As per level given on the Air Cleaner 22 Air Hoses Condition Ensure No Bulging / Cracks23 Oil Filter Replacement Every 250 Hrs.24 Primary Fuel Filter Replacement Every 250 Hrs.25 Functionality of AMF operation26 System Leakages27 Electrical Connections28 Foundation / Mounting tightness29 Over all Cleanliness30 Performance Parameters Covering Engine and alternator alignment31 Functioning of Hour Meter 32 Functioning of Instruments on Panel

Correct Belt Tension / No Cracks / twist on

Belts

6.2 Powerplant Maintenance Check List

Sl No Check points Acceptance Criteria Observation

1 Check voltage between Neutral to earth < 1 Volt

2Check Controller display voltage and atBattery terminals

Should be zero

3Check charger current limit as per Batterycapacity

Should be 10 % of Batterybank cap

4 Check Load current (A) Amps

5 Check Battery current (B) Amps

6 Alarm check should be done as per alarm

check7 Check the terminations at all points Should be proper

8 Check LVD settings as required9 Check LVD2 settings as required

A+B < 80 % of SMPS Cap



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6.3 PIU Maintenance Check List

S. No. Check for Acceptance Criteria Observations1 Mains high/Low cut-off 485V/240V2 Mains high/Low cut-in 470V/265V3 DG High/low cut-off 250V/195V4 Temperature limit for battery 35C5 Power plant normal battery voltage 24V/48V

6 Power plant minimum battery voltage 23.5V/47V7 Temperature cut-off 37C

8 Temperature cut-in 34C

9 Overload/Start/Stop Pulse durations As per site requirement

10 DG lock/Long Lock duration 5 / 10 Minutes

1 EB and DG Input cables Observation

2 Load cables in ACDB Observation

3 LCU input and output cables Observation

4 Earthing Cable Observation

5 LPD & SPD cables Observation

6 D-Type Connectors Observation

7 DC input cable Observation

8 Fan input and output cables Observation

9 Battery charger and DG safety cables Observation

1 Input Voltage EB and DG Observation

2 LCU outputs Observation

3 VDC Sensing Observation4 Temperature Sensing Observation

1 Contactors Observation

2 Fan Control box Observation

3 Charging Vol. For PIU battery from CPU 13V -13.6V

4 LCU Output 198V - 242V

5 Battery Charger A/V Meter Observation

6 Charging Vol. For DG battery 13V - 13.7V

7 Door Sensor NO/NC Conversion

1 By mains fail + Low Batt. DG Start + Alarm

2 By mains restore DG Stops after 10 mins3 VDC Low DG Start

4 Temperature High DG Start

5 By Smoke/FirePower Disconects+Alarm

Extends

6 By LLOP DG Stops+Alarm Extends

7 By HCT/HWT/LWL/V-belt DG Stops+Alarm Extends

8 By Alternator Fail DG Stops+Alarm Extends

1 Reset Button of Battery Charger Observation

2 Manual Start/Stop (Through BC) Observation

3 PCM Panel for leakage Observation

4 DC Fan smooth operations Observation5 Door Operations Observation

6 Lock Operations Observation

Check fo r Tightness in PIU

Parameter Calibrations

Functi onality Testing

Automati on/Safties / AlarmTest

Other Observations



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6.4 Shelter Maintenance Check List

1SIZE OF SHELTER

2.5Wx2.0Dx2.7H/ 2.5Wx3.0Dx2.7H / 2.5Wx4.0Dx2.7H Actual Size

2 Proper Levelling of flooring of shelter Observation3 Sag in flooring Observation

4Earthing of antistatic floor-3 Layer PVC mat connected atone point with earth, with 3 buttons

Observation

5 Door is Air tight Observation6 Lock is properly fixed Observation

7 ANY AIR GAP ( UNDER CLOSED DOOR CONDITION) Observation8 Sun shade is properly installed Observation

9 Sealent at all the joints Observation

10 Rusting on I-Beam Observation

11Shelter ISMB is properly tightened with shelter foundationwith cleats/ bolts/ fasteners

Observation

12 Condition of Door stopper Observation13 Condiiton of Door closer. Observation

14 Condition of Door step ladder. Observation15 Physical quality of FRP (shelter outer skin) is good Observation

16 Sticker for AC's, Warrning etc. is provided in the shelter Observation17 Condition of Sealing at joint at AC. Observation

S. No. Description Acceptance Criteria Observation

6.5 Alarms Maintenance Check List

S.No. Alarm Connected (Y/N) Checked (Y/N) Extended to TOC (Y/N)

1 Mains Fail Yes/No Yes/No Yes/No2 Door Open Yes/No Yes/No Yes/No

3 Smoke & Fire Yes/No Yes/No Yes/No

4 Room Temperature High Yes/No Yes/No Yes/No

5 Low Fuel Level Yes/No Yes/No Yes/No

6 Load on DG Yes/No Yes/No Yes/No7 DG On Yes/No Yes/No Yes/No

8 DG Fail to Start Yes/No Yes/No Yes/No

9 DG Overload Yes/No Yes/No Yes/No

10 LLOP Yes/No Yes/No Yes/No

11 DG Fails to Stop Yes/No Yes/No Yes/No

13 Alternator fault Yes/No Yes/No Yes/No

14 HCT/HWT Yes/No Yes/No Yes/No15 V-Belt Failure Yes/No Yes/No Yes/No

16 LWL Yes/No Yes/No Yes/No17 PIU Battery Low Yes/No Yes/No Yes/No

18 PP Fail Yes/No Yes/No Yes/No

19 Rectifier Fail Yes/No Yes/No Yes/No

20BTS Low Battery

Voltage/ TempYes/No Yes/No Yes/No

21 AC Fail Yes/No Yes/No Yes/No

DG Common Faults

Alarms from AC Contro ller

Alarms from PP



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6.6 Air Conditioning Maintenance Check List

Sl No Check List :- Specifications Observations

A Check for Cleanliness and Fit tings

1 Condensar Coil Observation

2 Evaporator Coil Observation

3 Filters (in case of ACFC) Observation

4 Fan/Blower Blades Observation

5 Compressor mounting/Fittings Observation

6 Complete refregeration line for fittings Observation

7 Damper Fittings Observation

8 Condensed Water discharge pipe routing/Fittings Observation

B Check for Tightness of wirings in Machine.

1 Local MCB cables. Observation

2 Contoller connections Observation

3 Cables at interanal terminal strip Observation

4 Earthing Cable Observation

5 Other body earth cables Observation

6 Compresor power input cables Observation

7 Condersar fan power input cable Observation

8 Blower fan power input cable Observation

9 Damper motor wiring Observation

10 All safeties wiring Observation

C Parameter Calibrations

1 Temperature Sensing Internal Observation

2 Temperature sensing Ambient Observation

3 RH Sensing Observation

D Operat ional Test .

1 Any abnormal noise from compressor Observation

2 Discharge line Pressure 235 - 265 psig

3 Suction line pressure 73 - 83 psig

4 Suction Air Temp. Observation

5 Discharge Air Temp. Suction Air - 7.5C Min.

6 Shifting from AC to FC mode and vice-versa by simulation. Observation

7 AC Current at start of Com pressor (with Clamp me ter) Observation

8 AC current at continuous compressor on condition(With

clamp meter)Observation

D Test For Alarms

1 AC1 Fail Observation



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6.7 Foundation Maintenance Check List

Sl No Criter ia

1 OK / Not Ok

2 OK / Not Ok

3 OK / Not Ok

4 OK / Not Ok

5 OK / Not Ok

6 OK / Not Ok

7 Observation

8 Observation

Backfilling of the sites

Any other remarks

Anchoring/Tightning of the Shelter I-B eams

Rusting of the I-Beams

Cracks in the foundation of DG

Cracks in the foundation of Shelter

Leveling of the foundation

Cracks in the foundation of Tower

Check points Status

6.8 Tower Maintenance Check List

SI. NO. ITEMS Remarks

GENERAL

1 CHECK SITE CONDITION FOR SOIL EROSION OR VISUAL SETTELMENT

2 VISUAL CHECK OF GENERAL CONDITION OF THE NEIGHBOUR HOOD,TERRAIN SLOPES ,SOIL CONDITIONS3 CHECK GENERAL CONDITION OF BOUNDARY WALL

BASE PLATE LEVEL

4 CHECK CONDITION OF PEDESTALS FOR CRACKS OR DAMAGES

5 CHECK TIGHNTNESS OF REGULAR NUTS,THREAD PROTECTION

6 CHECK AVAILIBITY OF LOCK NUTS

7 RECOMMEND ENCASEMENT OF FOUNDATION BASE PLATES AFTER INTACTNESS OF FOUNDATION IS ENSURED

8 CHECK LADER SUPPORTING ARRANGEMENT TO FOUNDATION BLOCKS

TOWER STRUCTURE

9 MISSING OF MEMBERS

10 CHECK FLANGE GAPS IF NOT CLOSED EARLIER SINCE IT WAS LESS THAN 5 MM

11 MISSING OF BOLTS AT MAIN AND SECONDARY JOINTS

12 MISSING OF NUTS AT MAIN AND SECONDARY JOINTS

13 SHOT LENGTH / UNDER SIZED BOLTS IN MAIN AND SECONDARY JOINTS

14 MISSING OF PLANE AND SPRING WASHER

15 CHECK FOR ALL TOWER NUTS AND BOLTS TIGHTNESS

16 TOWER VERTICALITY CHECK

OTHER POINTS

17 ACCESS LADDER AND CABLE TRAY STABILITY

18 CHECK TO PLATFORM CHEQUERED PLATS AND HANDRAILS

19 LOADING ON THE TOWER(SHOULD NOT BE MORE THAN DESIGNED LOADING)

20 LIGHTENING ARRESTOR,AVIATION LAMPS AND RAIN CAPS

21 RUSTING IN TOWER

22 EXISTING ANTENNA INFORMATION



Indus O&M RFP

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6.9 Electrical Connection Maintenance Check List

Sl No Criter ia

1 OK / Not Ok

2 OK / Not Ok3 OK / Not Ok

4 OK / Not Ok

5 OK / Not Ok

6 OK / Not Ok

7 OK / Not Ok

8 OK / Not Ok

9 OK / Not Ok

10 OK / Not Ok

11

12

13

14 yes / No15 Observation

16 Observation

17 Observation

Check points Status

Health of Mains cable

Status of Mains cable routingStatus of verticality of routing pole

Status o f Mains termination at Ma ins Board

Status of HRC fuse in Phase 1



Status of HRC fuse in Neutral

Status o f Termination at PIU

Serviceability of EB Meter

Serial Number of Meter

Account Number

Date of Installation

Is the Bill payment regular

Any other remarks

Meter reading as per mains availability

Mains disconnection details



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7 Reporting FormatsS.No.

Head Type of Report From When FrequencyMandatory(from day1)

Mandatorywith TOC

ManpowerPerformance

25th to 24thBy 26th everymonth

Monthly Yes

EquipmentPerformance


MonthlyYes

Yes

ServicePerformance


Monthly Yes

Infra Working LevelReport 25th to 24th By 26th

everymonth Monthly Yes

Infra Uptime Report00:00pm to11:59 pm

By 11:30 am DailyYes

Yes

Infra Outage Report00:00pm to11:59 pm

By 11:30 am DailyYes

Yes

1

O&M

Performance Report

Infra KPI ReportMonday toMonday

Tuesday by11:30am

weeklyYes

Yes

Manpower LegalCompliance


Monthly Yes

Site: Key Manpower Attrition Reports

25th to 24th By 26th everymonth

Monthly Yes Yes

EB Bill Collection &Payment

- - As Per EBBill Cycle

Yes

EB Disconnection &Reconnection

25th to 10th

11th to 24th

By 11th &25th everymonth

Bi Monthly Yes

Fuel ManagementFormat (to attachwith bills)

25th to 10th

11th to 24th

By 11th &25th everymonth

Bi Monthly Yes Yes

SecurityManagementFormat


Monthly Yes Yes

Site InventoryReport


Monthly Yes Yes

Site wise Energyconsumption (EB+DG)


Monthly Yes

2 Operation

Site Access IssueTracker


Monthly Yes

3 Outsourcing Details of

outsourced vendoragencies +personnel used +


Monthly Yes



Indus O&M RFP

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nature of servicesprovided

One time siteinventory status –

Indus + Operator Assets

2 weeks

from issueof Contract - N.A - - N.A - Yes -N.A-

Site inventorystatus – Indus +Operator Assets


Monthly Yes

4 Inventory

Spares andConsumables used+ Closing stockstmt


Monthly Yes Yes

These are just a sample of the reporting / information that is required. Any report that is found tobe necessary during operations will be required to be provided by the O&M Vendor without anyadditional cost. The format of the above reports will be shared at the time of cont ract award.



Indus O&M RFP

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Annexure A : O&M Contract RequirementsThis section needs to filled and returned to Indus as a part of the Vendors RFP submission

A.1 Common / Overall Project Requirements

ReqtNo.

Topic ActivityState Compliance(Full / Partial / NonCompliant)

Comments(All Partial and noncompliance to beexplained)

A.0 Quotingprinciples Indus reserves the right to choose the criterion ofselection of vendors depending upon the businessstrategy, past experience, economics of the proposalssubmitted, assessment of vendor’s capabilities &Service timelines.

Vendor agrees to this clause (All vendors have to befully compl iant for this requirement)

A.1 Quotingprinciples

Vendor agrees to be bound by the terms accepted bythem in this RFP response. All commercial and technicalsubmissions made by the vendor in the RFP arecontractually binding on the vendor.

(All vendors have to be fully compliant for thisrequirement)


Vendor agrees to bid for the entire work package asmentioned in Sn1.1 (All vendors have to be fullycompliant for this requirement)


Vendor agrees to send soft copy and hard copy by thedue date as per Sn 1.2 (All vendors have to be fullycompliant for this requirement)


Vendor agrees to quote for O&M services on a per siteper month basis for both GBT, RTT, RFP (covering thescope defined in Sn 2.1.1)

A.5 ContractDuration

Vendor agrees to the contract duration of 36 months (Sn2.1.2

A.6 FinancialCapabilities

Vendor agrees to submit evidence of their financialcapabilities as mentioned in Sn 2.1.3

A.7 Subcontracting

Vendor agrees to abide by the sub contracting termsstated in Sn 2.1.4

A.8 Employeepayments

Commitment to timely payments of salary, statutorydues etc., to employees and/or sub contractors workingat Indus sites. This is to prevent disruption of anyservices offered by such personnel due to non paymentof salary issues

A.9 Commercials Vendor agrees to abide by the Commercial terms statedin Sn 2.1.5

A.10 ContractTermination

Vendor agrees to the Contract termination clause asstated in Sn 2.1.6

A.11 ContractTermination

If vendor wants to get its contract terminated minimumnotice period and bank guarantee needs to beconsidered.

A.12 Exclusions Vendor clearly understand the scope of contract



Indus O&M RFP

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ReqtNo.



clause exclusion as stated in Sn 2.2

A.13 Confidentiality Vendor agrees to maintain confidentiality of informationshared during the course of this RFP and during projectexecution.

Information sharing can only be after written permissionis received from Indus Corporate office

A.14 PerformanceReview

Vendor agrees to a monthly performance review cycles. A more frequent review cycle may be necessary in caseIndus deems so.

A.15 Indemnification Vendors undertakes to indemnify Indus for any claimsarising out of injury or fatality to the vendors staff and /or staff of the subcontractor

A.16 Standards Vendor agree to comply to Indus requirements on

Quality, Security and Safety A.17 Under

WarrantyVendor shall be responsible for all equipment underwarranty. Damage due to non meaintenance ofequipment as per standards operating practices of the

AMC vendor, such costs will be debited to the vendor.

A.18 Replace andReturn

Vendor shall be responsible for Replace & Return ofequipment or parts under warranty(During this vendorshall maintain necessary spares inventory withthemselves)

A.19 Paymentprocessing

Vendor shall follow the Indus Payment Process – BillSubmission date, Frequency, Formats , Verification

A.20 Key Personnel Vendor agrees to inform Indus when there is any

change to the following members of the site team

- Supervisor

- Site Technician

A.21 Replacementof staff

Vendor needs to inform Indus of their plans for replacing

key personnel who have moved (required in monthly

report)

A.22 Site Security Vendor agrees to be the first port of call for all site

security level information

A.23 Site Security Vendor agrees to escalate security issues to the Indus

appointed Vigilance teams

A.24 Site Security Vendor agrees to compensate Indus for loss of any

equipment or material on site (Book value)

A.25 PerformanceManagement

Vendor has read and agrees with the method of

Performance Evaluation required by Indus (Sn 3)

A.26 Milestones Vendor agrees to all the milestones defined for trackingof activities by the vendors (Sn 3.1 and sub sections).These may be modified as necessary by Indus.

Completion of activities against each milestone needs tobe updated on the PM Tool / TOC

A.27 KPI Vendor agrees and understands the KPI’s defined byIndus (Sn 3.2 to 3.7)

A.28 KPI Vendor agrees to the Reward and Penalty calculationmethods defined by Indus (Sn3.2 to 3.7)



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ReqtNo.



A.29 KPI Vendor has read and agrees to the method of

calculation of KPI’s as stated in Sn. 3.8 (and its subsections)

A.30 Manpower

standards

Vendor agrees to the recruitment of manpower (own

and subcontracted) working on Indus sites in line with

requirements stated in Sn 4 (and its sub sections)

A.31 Responsibility

Matrix

Vendor agrees to the requirements stated in the

Responsibility Matrix defined in Sn 5 (and its sub

sections)

A.32 Preventive

Maintenance

Vendor agrees to perform all preventive maintenance

activities stated in Checklists in Sn 6

A.33 Work

Instructions

Vendor agrees to follow the Work Instructions /

processes stated in Sn. 7. The scope of these activities

can be extended and / or modified and will have to be

delivered by the vendor at no extra cost.

A.34 Reporting Vendor agrees to provide reporting in the formats and

frequencies identified in Sn.8. Additional reports

required to monitor performance may be necessary and

such reports will be provided by the vendors at no extra

cost.

CO11 Site O&M Technician Requirements

ReqtNo.



CO11.1 PreventiveMaintenance

Vendor agrees to do Preventive Maintenance (Level 1 &2) of all equipment at site as per defined scope:

- DG- Elec + Civil

- Air Conditioner - Power Interface Unit- Battery Bank + Battery Cooler

- Power Plant- UPS Installed at sites- Inverters- IT & Servo- Shelter - Civil & Tower structure including lightening arrestors

CO11.2 CorrectiveMaintenance

Vendor agrees to do Corrective Maintenance (Level 1 &2) of all equipment at site as per defined scope:

- DG- Elec + Civil- Air Conditioner

- Power Interface Unit



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ReqtNo.



- Battery Bank + Battery Cooler

- Power Plant- UPS Installed at sites- Inverters

- IT & Servo- Shelter - Civil & Tower structure including lightening arrestors

CO11.3 Alarmmonitoring

Vendor agrees to do handle Infra Alarms fromTOC/Local Surveillance Team

CO11.4 Alarmmonitoring

Vendor agrees to do closure of the alarms and provideinformation to TOC/ Local Surveillance Team

CO11.5 Site Owner Vendor agrees to interface with all Site owners for:- Rent payments- Issues arising for delay / non payments

- Access issues- Issue arising for DG vibration/ Structural

condition (Malfunctioning of equipmentresulting in damaging of building and neighborissue)

CO11.6 EquipmentSafety

Vendor agrees to ensure the safety to the site inventory

CO11.7 Coordinationwith othervendors

Vendor agrees to do coordination with AMCvendors(Level 3) for Fault resolutions

CO11.8 Coordinationwith othervendors

Vendor agrees to do coordination with FuelManagement vendors for Fuel filling and diesel qualityand quantity checking.

CO11.9 SiteHousekeeping

Vendor agrees to do housekeeping at the sites

- clearance of debris from site all type (includinggrass cutting of GBT sites).

- Cleanliness of shelter and DG sets and itssurrounding.

- Cleanliness and provisioning of draining pipe incase of RTT sites.

- access to equipment not blocked due to extramaterial

- no manual overrides of equipment on siteunless authorized to do so (e.g., forced DGstart)

- Keeping the Roof top area in tidy conditionsuch as keeping Airconditioner water drainpipe in good condition.

CO11.10 Site Database Vendor agrees to maintaining the site database as perIndus Format & Frequency defined: – Indus equipment (Make and Models) – Operator Equipment (Make and Models) – Vendor Details – Warranty status

CO11.11 Escalationmatrix

All Vendor site personnel should clearly understand theEscalation Matrix

CO11.12 Escalationmatrix

All Vendor site personnel agree to adherence to theIndus Escalation Matrix in all circumstances



Indus O&M RFP

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CO12 Site Supervisor Requirements

ReqtNo.




Vendor agrees to publish the Preventive Maintenanceplan every month to stake holders.


Vendor agrees to ensure Preventive Maintenance doneas per plan


Vendor agrees to report on variance (Planned Vs Actual)

CO12.4 CorrectiveMaintenance

Vendor agrees to do Corrective Maintenance of the sites

CO12.5 Resourceavailability

Vendor agrees to ensuring resource availability andmanagement to technicians

CO12.6 Details Vendor agrees to maintaining of the Equipments &vendor details i.e. Under Warranty, Capacity, make etc.

CO12.7 Outage Vendor agrees to keeping track of outages trends forzone for Equipment/Sites/Vendor wise and updatingsharing with O&M Head

CO12.8 Escalations Vendor agrees to escalation of the issues to O&M Head

CO12.9 Meetings Vendor agrees to meeting with AMC, O&M Vendor Vendors and Technician’s to ensure the deliverables.

CO12.10 Qualitymonitoring

Vendor agrees to sites visits for checking the quality ofwork

CO12.11 Analysis ofKPI’s Vendor agrees to analysis of the KPIs and SLAs of theInfrastructure.

CO12.12 ImprovementPlans

Vendor agrees to compile action/improvement plans fordaily outages

CO12.13 Details Vendor agrees to maintenance of records – PreventiveMaintenance & Corrective Maintenance as per Indusformats

CO12.14 Details Vendor agrees to maintaining the tracker of warrantycomplaints / Non warranty complaints with turn aroundtime details and should be shared to O&M Head atregular intervals.

CO13 Local Surveillance Requirements

ReqtNo.



CO13.1 Alarms Vendor agrees to monitor the Infrastructure Alarms

CO13.2 TroubleTickets

Vendor agrees to generation of the Trouble Tickets forall Infra alarms as per Indus Process

CO13.3 Alarms Vendor agrees to provide alarm Information to theGround Team as per Indus Process

CO13.4 Alarms Vendor agrees to Escalation of the Alarms as perdefined matrix and updating the matrix time to time.


Vendor agrees to closure of the TT after groundfeedback



Indus O&M RFP

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Vendor agrees to Database maintenance of the TTsraised


Vendor agrees to generation of MIS for TTs formanagement.

CO13.8 Staffing Vendor agrees to ensure site wise Mapping of the

technicians/Vendors.CO13.9 Alarms Vendor agrees to auditing of the alarm termination for

sample sites with the help of Technicians on ground

CO13.10 Staffing Vendor agrees to ensure the database availability ofComplete Technician/Vendors/Supervisors

CO14 Estate Manager Requirements

ReqtNo. Topic Activity

State Compliance

(Full / Partial / NonCompliant)

Comments

(All Partial and noncompliance to beexplained)

CO14.1 Owner related Vendor agrees to interface with all site owners andmanage their issues up to satisfaction levels.

CO14.2 Security Vendor agrees to control and manage performance ofsecurity services

CO14.3 EquipmentSafety

Vendor agrees to ensure the safety to the site inventory.

CO14.4 Owner related Vendor agrees to tracking and ensuring rent paymentsto site owners in time

CO14.5 Owner related Vendor agrees to resolving Locked sites situation withinthe defined SLA time.

CO14.6 Statutoryrequirements

Vendor agrees to all statutory compliance i.e. DGPollution, DG Running permission etc.

CO14.7 EB related Vendor agrees to tracking of EB Disconnection andrestoration.

CO14.8 Access Vendor agrees to resolve access issues at sites with thehelp of site acquisition/Legal teams and ensuring 24x7access to the sites

CO14.9 Site Data Vendor agrees to maintain and update site infradatabase related to real estate, rentals, Security, energyand utility expenses.

CO14.10 Security Vendor agrees to vigilance of sites as per definedformats and frequency.

O1 Fuel Management Requirements

ReqtNo.



O1.1 Petrocard Vendor agrees to purchase diesel with Indus provided

Petrocard

O1.2 NonPetrocard

In case Petro Card facility is not available, Indus willreimburse the amount . Under such circumstances

amount equivalent to 15 days requirement to be paid to

the vendor by Indus as rotating advance against Bank



Indus O&M RFP

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guarantee.

O1.3 Filling Plan Vendor agrees to share the routine plan with O&M

Circle Head based on normal consumption pattern

except where triggered by TOC / Emergency Call / SMS

O1.4 Filling Plan Vendor agrees to plan filling cycle as per capacity ofdiesel tank considering maximum consumptionpredicting 24 hrs failure of electricity. ( 100 ltr capacity@ 2 ltr per hour will consume 96 ltr in 48 hrs, hence hiscycle for this site should be for every after 2 dayswithout any escalation of low fuel from Indus t eam

O1.5 Filling Plan Vendor agrees to fill the tank fully every time

O1.6 Non

Petrocard

Vendor agrees to raise an Invoice for diesel costs alongwith supporting documents for non Petro card basedpurchases on a fortnightly basis.

O1.7 NonPetrocard

Vendor agrees to forwarding of Invoices to Finance forPayment release as per agreed timelines calculationand assumptions. - Fuel consumption verificationagainst the agreed average factor for different DG makeand capacity.

O2 Security Management Requirements

Reqt

No. Topic Activity

State Compliance

(Full / Partial / NonCompliant)

Comments(All Partial and non

compliance to beexplained)

O2.1 InventorySecurity

Vendor agrees to security and safety of inventory at site

O2.2 Staff Security Vendor agrees to security and safety of O&M Vendor staff at sites

O2.3 CV/AV Vendor agrees to provide CV/AV for O&M Vendor Staff

O2.4 InventorySecurity

Vendor agrees to perform checks on surveillancedevices (including but not restricted to Locks &Camera)

O2.5 TheftManagement

Vendor agrees to theft management – FIR to policeliasoining and recovery, reporting to Vigilance

O2.6 Documentation Vendor agrees to maintaining site documentation(Visitor/Material Movement/Asset Register)


Vendor agrees to Night Access Control

O2.8 Fire Vendor agrees to fire hazard detection and reporting

O2.9 Fire Vendor agrees to control of Fire Incidence


Vendor agrees to control of Electricity & diesel theft.



Indus O&M RFP

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O3 Estate Management Requirements

ReqtNo.



O3.1 Owner related Vendor agrees to interface with all site owners andmanage their issues

O3.2 Security Vendor agrees to controlling and managing securityagencies and their performance

O3.3 Owner related Vendor agrees to resolve Locked sites with in thedefined SLA time.

O3.4 EB Vendor agrees to tracking of EB Disconnection andrestoration.

O3.5 Security Vendor agrees to Vigilance requirements at sites as perdefine format and frequency.

O3.6 Access Vendor agrees to ensure Site accessibility & controlUnauthorized Site access

O3.7 Access Vendor agrees to ensure all those who are accessingthe site carry Indus Approved designed Photo I Card.

O3.8 Owner related Vendor agrees to Rent Payment / Site Agreement forLandlords

O3.9 AccessVendor agrees to ensuring access compliance process

O3.10 Access Vendor agrees to resolve access issues at sites withthe help of site acquisition/Legal teams and ensuring24x7 access to the sites

O3.11 Data Vendor agrees to maintain and update site infradatabase related to real estate, rentals, Security, energyand utility expenses.

M1-M6 Maintenance of Site Infra Equipment (Non Spares)

M1-M6.1 Site Equipment: Preventive Maintenance (including Field Maintenance)

ReqtNo.



M1-M6.1.1 PM Plan Vendor agrees to publish preventive maintenance plan

Quarterly/ Month/week wise

M1-M6.1.2 PM Plan Vendor agrees to execution of preventive maintenance

- week /Monthly reporting

M1-M6.1.3 Data Vendor agrees to provide Infra Network data/informationto Indus on capacity planning and enhancement

M1-M6.1.4 PM Plan Vendor agrees to scheduling of service affecting



Indus O&M RFP

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planned work for operational infra network

M1-M6.1.5 PM Plan Vendor agrees to completion report of service affecting

planned works

M1-M6.1.6 PM Plan Vendor agrees to preventive maintenance of equipment

as per Plan, Procedure & Check Lists

M1-M6.1.7 Reporting Vendor agrees to provide OPEX related operation data

and information in defined format at defined schedule to

Indus –

Corrective action against the high average consumption

DG.

High EB consumption site needs to be justified and

update the O&M Head as and when this occurs at site.

M1-M6.2 Site Equipment: Corrective Maintenance (Trouble Ticket Handling)

ReqtNo.



M1-M6.2.1 Resource

mobilisation

Vendor agrees to mobilize well equipped and skilled

manpower on 24X7 basis for fault identification &

rectificationM1-M6.2.2 Trouble

Tickets

Vendor agrees to maintain & track Trouble Ticket

based on network alarms (generated by OMCR) related

to infrastructure and Indus Customer(OpCo) /

Employee complaints

M1-M6.2.3 Trouble

Tickets

Vendor agrees to corrective actions based on Trouble

Tickets (Incl. Field Maintenance) and closure as per

SLA, entering of all Outage Logs and closing the TT

with fault cause and action taken after restoration

M1-M6.2.4 Trouble

Tickets

Vendor agrees to Breakdown maintenance record –

Trouble Ticket Recvd , Site Reaching Time (ResponseTime ) , Fault rectification (Resolution Time)

M1-M6.2.5 Trouble

Tickets

Vendor agrees to Updation of Fault Details , PM, Action

taken, RCA on online systems (as identified for this

purpose)

M1-M6.2.6 Improvement

plans

Vendor agrees to analyzing frequency of downtime and

uptime equipment wise (per Indus Operational

Definition) to ensure continuous improvements

M1-M6.2.7 Spares Vendor agrees to provide info to Indus for consumption

of spare parts, and consumables etc.

M1-M6.2.8 Standby

Equipment

Vendor agrees to provide Standby Equipment at site in

case equipment maintainable by them is not repairable,

at own cost



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M1-M6.3 Site Equipment: Corrective Maintenance (Fault Management)

ReqtNo.



M1-M6.3.1 Prioritisation Vendor agrees to verify, analyse and prioritise faults

M1-M6.3.2 Reporting Vendor agrees to reporting on Fault handling

performance – Response & Resolution Time

M1-M6.3.3 Reporting Vendor agrees to Major Incident Reporting

M1-M6.3.4 Prioritisation Vendor agrees to Corrective Maintenance of Infra

equipment in scope

M1-M6.3.5 Coordination Vendor agrees to manage major breakdowns of Infra

equipments and rectifying their faults through

coordination with spares companies

M1-M6.3.6 Coordination Vendor agrees to interact with the relevant companies

for Spares

M1-M6.4 Site Equipment: Resource Management

ReqtNo.



M1-M6.4.1 Resource

planning

Vendor agrees to Organization Resource planning for

O&M Setup

M1-M6.4.2 Tools Vendor agrees to make available all Tools and Test

equipments for field maintenance (e.g. Acid hydrometer,

Voltmeter, megger etc.)

M1-M6.4.3 Consumabl

es

Vendor agrees to make available Consumables for Field

Maintenance (e.g. Equipment Batteries and DG

batteries to be replenished)



Indus O&M RFP

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S1 Operation Support

S1.1 Electr icity

ReqtNo.



S1.1 EB Bill

Processing

Vendor agrees to Generation of “List of Sites” (based on

the bills generation date) in the last week of the month

for which Electricity bill payment is due in the following

month

S1.2 EB Bill

Processing

Vendor agrees to collection of 100% sites Electricity

Bills from the Electricity Board Office / Central Office site

wise or consolidated respective to designed area.

S1.3 EB Bill

Processing

Vendor agrees to read the EB Meter as per the Bill

frequency from Electricity Board or as defined by Indus

S1.4 EB Bill

Processing

Vendor agrees to preparing a summary of EB bills along

with the invoice to be handed over to Indus O&M Head

S1.5 EB Bill

Processing

Vendor agrees to collect all the payment from the

finance as per defined frequency, In case of any

payment not recvd/ready, maintain the records as per

format & highlight the same.

S1.6EB BillProcessing

Vendor agrees to deposit all the payment to Electricityboard before or on due date wherever it is necessary to

do so.

S1.7 EB Bill

Processing

Vendor agrees to Handover / Update all the payment

receipt for each site .

S1.8 EB Bill

Processing

Vendor agrees to generate MIS as per agreed Format &

frequency for EB Bills

S1.9 EB Bill

Processing

Vendor agrees to be responsible for reconnection

charges where the disconnection of electricity from site

is due to delay in payments caused by the vendor

S1.2 DG Meter Reading

ReqtNo.



S2.1 DG Vendor agrees to collect DG meter reading every

fortnight or at frequencies defined by Indus

S2.2 DG Vendor agrees to generate MIS on DG usage as per

defined format and frequency by Indus



Indus O&M RFP

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Requirements Summary

Please provide a summary of the numbers of

SectionTotal Number

ofRequirements

Number of FullyCompliant

requirements

Number of PartiallyCompliant

requirements

Number ofNon-Compliantrequirements

A.1Common / Overall Project Requirements

CO11Site O&M Technician Requirements

CO12Site Supervisor Requirements

CO13Local Surveillance Requirements

CO14Estate Manager Requirements

O1 Fuel Management Requirements

O2Security Management RequirementsO3Estate Management Requirements

M1-M6 Maintenance of Site Infra Equipment

S1Operation Support

Total



Indus O&M RFP

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Annexure B : Format for submiss ion o f Pr ice

This section needs to filled and returned to Indus as a part of the Vendors RFP submission

Sl.No.

DistrictCost per site per month(in Rs)GBT

Cost per site per month(in Rs)RTT/RTP

Strategic Sites with higher SLA requirements

a. Fuel Management

b. Security Management

c. Estate Management

d. M1-M6 Site Infra and Equipment maintenance

e. Metering

1

Total (a+b+c+d+e)

Normal Sites with regular SLA requirements

a. Fuel Management

b. Security Management

c. Estate Management

d. M1-M6 Site Infra and Equipment maintenance

e. Metering

2

Total (a+b+c+d+e)



Indus O&M RFP

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Annexure C : Documents of proof of Financial Stabil ity


The following details and documents need to be submitted along with the response by the vendors:

Details

Company Profile – especially detailing work experience, Clientreferences, Circles where currently operating

Document of incorporation of organization

Certificate of Incorporation

Partnership Agreement etc.,

Annual Report or Bank Cert if icate For last 2 yearsIncome Tax Returns For last 2 yearsBank Guarantee (amount to be identified at time of ContractNegotiation)

Permanent Account (PAN) No.

Tax Deduction Account (TAN) No.

Director Identification (DIN) No.

PF No.

ESI No.

Service Tax No.

Labour License No.



Indus O&M RFP

Annexure D : Escalation matr ix


This matrix defines the escalation points for activities and needs to be completed by the vendor in theirRFP submission.

S.No.

Activi ty Contact Person 1 Mobile No. Contact Person 2 Mobile No.

1.Non Receipt of add on sitedetails on monthly basis

O&M Head - Circle CoH

2. Contract Renewal O&M Head - Circle O&M – Corporate

3No Response from AMCVendor CoH O&M – Corporate

4 Delay in Payment CoH O&M – Corporate

5 Site Access Rights Estate Mgr. O&M Head - Circle

6 Price Renewal /Escalation O&M Head - Circle SCM – Corporate

7Monthly PM Plan notUpdated

8 Weekly Execution Report

9 Monthly Execution Report

10 Manpower Mapping details

11Non Compliance on IndusProcesses

12Non Availability of requiredresources.- Salary, Mobile/Conveyance