RFP Clause Page S. No. Sub-Clause No. Clause as per RFP ......Bidder should have valid premium level (platinum/gold as the case may be) partner certification with the OEM. Bidder/Original

S. No.RFP Clause

No.Sub-Clause No.

Page

No.Clause as per RFP Doc Query Bank Response

1 5 5.2 9

The bidder should be a

registered/incorporated company in India

as per Companies Act 1956/2013 and must

have in existence for the last 5 years.

Relevant Documents of registration is to

be submitted.

We request to please add 'partnership firm / a

Limited Liability Partnership company' here. In

UBI's earlier & current RFP's you have mentioned this

criteria as 'The bidder should be a company

registered in India as per Company Act 1956 /2013

or a partnership firm / a Limited Liability

Partnership company under the Limited Liability

Partnership Act 2008 in India for last 3 years from

the date of RFP. (Certificate of

incorporation/Registration is to be submitted)'.

Even we have participarted in your RFP of Private

Cloud expansion where above point was mentioned.

UBI's Large RFPs like Expansion of Private CLoud,

Functional Training on Finacle, Appointment of

Auditors etc. where above point is mentioned. we

request to please amend this clause.

Please be guided by RFP.

2 55.3 Eligibility

Criteria9

The bidder must have minimum annual

turnover of Rs.40 Crore each in last three

financial years (i.e. 2015-16, 2016-17 &

2017-18) from Indian operations. Audited

financial statements for FY2015-16,

FY2016-17 & FY2017-18 years are to be

submitted. If Balance Sheet and Profit &

Loss statements for FY2017-18 are not

audited, CA certificate should be

submitted. This must be the individual

company turnover and not that

of any group of companies.

Looking at the Project size & multilocation

installation capability, Bidder should have Technical

& Financial resources for executing the project.

Hence, financial stability of the organization is the

most important aspect for this project.

Request following modification: "The bidder must

have minimum annual turnover of Rs.100 Crore each

in last three financial years (i.e. 2015-16, 2016-17 &

2017-18) from Indian operations. Audited financial

statements for FY2015-16, FY2016-17 & FY2017-18

years are to be submitted. If Balance Sheet and

Profit & Loss statements for FY2017-18 are not

audited, CA certificate should be submitted. This

must be the individual company turnover and not

that

of any group of companies."


Response to Queries raised by prospective bidders for RFP for Supply, Installation, Commissioning and Maintenanceof High Definition Video Conferencing Solution

Page 1 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


3 5 5.4 10

The bidder should have positive operating

profit (as EBITDA i.e. Earnings Before

Interest, Tax, Depreciation &

Amortization) in each of last three

Financial Years (i.e. 2015-16, 2016-17 &

2017-18). Copies of the audited balance

sheet and Profit & Loss Statement of the

company for FY2015-16, FY2016-17 &

FY2017-18 years are to be submitted. If

Balance Sheet and Profit & Loss

statements for FY2017-18 are not audited,

CA certificate should be submitted.

The bidder should have positive operating profit (as

EBITDA i.e. Earnings Before Interest, Tax,

Depreciation & Amortization) in two of last three

Financial Years (i.e. 2015-16, 2016-17 & 2017-18).

Copies of the audited balance sheet and Profit & Loss

Statement of the company for FY2015-16, FY2016-17

& FY2017-18 years are to be submitted. If Balance

Sheet and Profit & Loss statements for FY2017-18 are

not audited, CA certificate should be submitted.


4 5 5.5 10

The bidder must have experience in

supplying, installing and maintaining of

High Definition Video Conference solution

of proposed OEM with minimum 1 MCU and

50 end points at least in two Govt.

organization/PSU/scheduled commercial

bank in India/NPCI/RBI during last 5 years

from the date of issuance of RFP.

Kindly amend the clause since most organizations

buy MCU and End Points seperately. Moreover the

buying is intermittent over a period of time and not

limited to single purchase.

"The bidder must have experience in supplying,

installing and maintaining of High Definition Video

Conference solution of similar solution with minimum

1 MCU and 25 end points multiple orders at least in

one Govt. organization/PSU/scheduled commercial

bank in India/NPCI/RBI during last 5 years from the

date of issuance of RFP."

Please read the clause as below:

"The bidder must have experience in supplying,


Conference solution of proposed OEM with minimum 1

MCU and 30 end points at least in one Govt.

organization/PSU/scheduled commercial bank in

India/NPCI/RBI during last 5 years from the date of

issuance of RFP. Further, the proposed OEM HD VC

solution must have been implemented in at least two

Govt. organization/PSU/scheduled commercial bank in


issuance of RFP. with minimum 1 MCU and 50 end

points each during last 5 years from the date of

issuance of RFP."

Page 2 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


5 5 5.5 10









We request this to be changed to “The bidder must

have experience in supplying, installing and

maintaining of High Definition Video Conference

solution of proposed OEM with minimum 1 MCU and




issuance of RFP , or supplying, installing and



75 end points at least in one Govt.



issuance of RFP”

Please refer reply of point no. 4 of this document.

6 5 5.5 10













Bidder should have supplied, installed and

maintained HD video conference solution during last

5 years atleast in two organisations out of which one

should be Govt. Organizations/PSUs/scheduled

commercial banks in India/NPCI/RBI.

Moreover,the proposed HD Video Conference solution

should have been implemented during last 5 years in

any two organisations with minimum 1 HD MCU and

50HD End Points in any Public/Private Organization

Govt/PSU/scheduled commercial bank in

India/NPCI/Large Enterprise/RBI


Page 3 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


7 5 5.5 10













Bidder/OEM should have supplied, installed and

maintained HD video conference solution during last

5 years atleast in two organisations out of which one

should be Govt. Organizations/PSUs/scheduled

commercial banks in India/NPCI/RBI.

Moreover,the proposed HD Video Conference solution

should have been implemented during last 5 years in

any two organisations with minimum 1 HD MCU and

50HD End Points in any Public/Private Organization

Govt/PSU/scheduled commercial bank in

India/NPCI/Large Enterprise/RBI


8 5 5.5 10









Request you make changes that bidder must have

experience in supplying, installing and maintaining of

High Definition Video Conference solution of

proposed OEM with complete solution like one MCU,

Call Control, Management Application, Recording &

Streaming Server with end Points at least in two

Govt. organization/PSU/scheduled commercial bank

in India/NPCI/RBI during last 5 years from the date

of issuance of RFP. out of this one order should be

with minimum 50 end points.

The bidder must have experience in supplying,


Conference solution of proposed OEM with minimum

1 MCU and 25 end points at least in two Govt.



issuance of RFP.


Page 4 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


9 5 5.5 10










buy MCU and End Points separately. Moreover, the



We Request you to please amend this clause as "The

bidder /OEM must have experience in supplying,


Conference solution with minimum 1 MCU and 50

end points at least in two Organisation in Public

/Private Organisation /Govt.


India/NPCI/ Large Enterprise /RBI during last 5

years from the date of issuance of RFP".


10 5 5.5Page no.

10









Bidder should have valid premium level

(platinum/gold as the case may be)

partner certification with the OEM.

Bidder/Original Equipment Manufacturer (OEM) must

have experience in supplying, installing and






issuance of RFP.


Page 5 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


11 5 5.7 10




We request the Bank to please change the clause as

below:

Bidder should be a valid Premier Certified Partner of

the OEM.


(highest/second highest level) partner certification

with OEM

Bidder should have valid premium level (highest /

second highest level) partner certification with the

OEM.


"Bidder should have valid premium level

(highest/second highest level) partner certification

with OEM"

12 5 5.7 10




We request to please add 'Silver/ Third Highest level'

also since all Authorised Partners are equally

responsible to execute the Project.


13 5 10

It is requested that UBI consider to incorporate OEM

eligibility clause including leadership in Gartner

report for Group video conferencing system. Request

the committee to add the clause: "The OEM of high

definition Video Conference unit must be present in

the Leaders Quadrant of last available Gartner report

for Group video conferencing system."


14 6 6.1 11

Establishment of High Definition Video

Conferencing (HDVC) Infrastructure to

schedule, conduct and manage Video

Conferences centrally for the ordered

HDVC systems, web based clients, UC

Clients( Mobile and Desktop based ) over

Bank‟s Network as well as with HDVC

systems, web based clients, UC Clients

(Mobile and Desktop based )over the

internet in a secure way.

We provide soft app based solution instead of web

client. Request the clasue to be amended as follows:"

Establishment of High Definition Video Conferencing

(HDVC) Infrastructure to schedule, conduct and

manage Video Conferences centrally for the ordered

HDVC systems, web based clients / UC Clients(

Mobile and Desktop based ) over Bank‟s Network as

well as with HDVC systems, web based clients / UC

Clients (Mobile and Desktop based )over the internet

in a secure way."


"Establishment of High Definition Video Conferencing

(HDVC) Infrastructure to schedule, conduct and manage

Video Conferences centrally for the ordered HDVC

systems, web based clients/UC Clients( Mobile and

Desktop based ) over Bank‟s Network as well as with

HDVC systems, web based clients/UC Clients (Mobile

and Desktop based )over the internet in a secure way."

Page 6 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


15 6 6.3

Back to Back OEM support should be

available for the maintenance, support,

replacement, upgradation, patches/fixes,

vulnerability assessment based on periodic

bulletins issued by the OEM during the

warranty period. The OEM Help desk must

be available 24*7*365 for core components

of HDVC solution such as MCU, call control,

VC monitoring and management, web

suite, Firewall traversal etc. in the IST

(Indian time zone) and should be

accessible by the Bank via Web, Phone and

email.

Since this is a Mission Critical Infrastructure suggest

24*7 Support from OEM for entire VC Equipments for

Entire Period of 7 Years.

Back to Back OEM support should be available for the

maintenance, support, replacement, upgradation,

patches/fixes, vulnerability assessment based on

periodic bulletins issued by the OEM during the

warranty period. The OEM Help desk must be

available 24*7*365 for all components of HDVC

solution such as MCU, call control, VC monitoring and

management, web suite, Firewall traversal, End

Points etc. in the IST (Indian time zone) and should

be accessible by the Bank via Web, Phone and email.


16 6 6.6 11Solution should have facility to live stream

minimum 2 concurrent video conferences.

How to do live stream & home many users will access

this stream & what is the mode to access the

streaming internal & external participant

Streaming server will be used for streaming 2

Videoconferences with minimum 200 users.

17 6 6.10 12Soft clients for desktop/laptop should be

available for Windows and MAC OS flavors.Please provide total user count to use soft clients

Concurrent soft clients count should be dependent of

Bridge ports and Firewall Traversal licenses.

Individually there should not be any limit on

downloading and installing the clients.

18 6 6.16 12

Bidder should have at least 5 OEM certified

professional in the proposed high

definition video conference solution that is

to be offered to Bank of proposed OEM.

We request this to be changed to Bidder should have

at least 5 professionals Certified by the OEM of the

proposed solution.


19 6 6.17 12

VC system should be capable to dial out

the participant to take them into a call in

a hassle free manner.

PSTN dialout is expected or only SIP dialout is

expected?SIP dialout is required.PSTN dialout is optional.

20 6 6.28 13

Bank has implemented OEM‟s Unified

Communication Solution for its IP

telephony infrastructure. The HDVC

solution should support integration with

Bank‟s IP phone infrastructure for

video/audio calling using SIP trunk to

facilitate calling VC from IP phone & vice

versa.

Please confirm current IPT CUCM is purely used for

CUG calling & not having any Voice gateway for local

PSTN connectivity

Currently bank is using purely CUG based calling.

Page 7 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


21 6 6.28 13








versa.

SIP trunk to facilitate calling VC from IP phone & vice

versa.

SIP trunk should be on UDP and without any

encryption.It should facilate voice calling on SIP

trunk.


22 6 6.28 13








versa.

SIP trunk to facilitate calling VC from IP phone & vice

versa.

Our Request - SIP trunk should be on UDP and

without any encryption.It should facilate voice

calling on SIP trunk.


23 6 6.31 13

Post completion of warranty period of

three years from date of installation and

commissioning of video conference

solution, back to back 4 years

comprehensive Annual Maintenance Charge

(AMC) support should be there from OEM

and 24*7 technical support should be

available from OEM during AMC period.

If OEM releases new replacement of hardware & are

the bank ready to hardware refreshment as per OEM

guidelines


24 6 6.31 13

Post completion of warranty period of

three years from date of installation and

commissioning of video conference

solution, back to back 4 years

comprehensive Annual Maintenance Charge

(AMC) support should be there from OEM

and 24*7 technical support should be

available from OEM during AMC period.

Request Bank to consider the clause as "

comprehensive on-site warranty of minimum three

years for High Definition Video Conferencing

equipments from the date of installation of the

equipments or 37 months from the date of delivery

which ever is earlier" and AMC after that


25 6 6.32 13

OEM onsite support should be provided for

installation of Core components at data

center and for resolution of complaints

related to core components during the

contract period.

Bidder request to change the clause as "OEM Partner"

instead of "OEM" onlyPlease be guided by RFP.

Page 8 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


26 6 6.32 13

OEM onsite support should be provided for

installation of Core components at data

center and for resolution of complaints

related to core components during the

contract period.

Bidder is an OEM Certifited and trained partner and

we have experience in installing and managing

similar large installations. Hence we request the

Bank to please amend the clause as mentioned

below:

OEM remote support for installation and support

should be available.


27 6 6.38 14

All applications and software of proposed

high definition video conferencing solution

should be upgradable to new version as

and when released without any additional

cost and without any degradation in the

quality of video conferences. Bidder

should support the solution during the

contract period without any additional

cost.

This point Bank need to get it confirmed by OEM in

their MAF or letter head. As partner has no control

over the same.


28 6 6.40 14

Proposed VC solution should support audio

based conferencing too. Audio conference

can be joined using IP phone, mobile and

extension based dialing through ISDN link.

Bidder request bank to provide DOT approval so that

we can integrate PSTN with this solutionBank will arrange DOT approvals for PSTN integration.

29 7

7.1 Buy Back of Old

Video Conferencing

Equipments

17Buy Back of Old Video Conferencing

Equipments

Request bank to remove the buy back from the TCO

calculation Since the same will give advantage to the

current OEM


30 11 11.2.7 24

Item-wise H1 bid will be eliminated during

price bid opening, if more than three

techno-commercially acceptable bids are

available and such H1 bidder will not be

allowed to participate in the reverse

auction.

we request bank to elimate H1 from TCO only and

item wise line item evaluation will create more

choas.

This clause stands deleted.

31 11 11.2.8 24

If two or three bidders have quoted same

H1 TCO, the bidders(s) who

submitted/froze the bid later, shall be

rejected and will not be allowed to

participate in the reverse auction.

we request bank for delation of this clause as this

will not be the right way of eliminating the potential

bidder.

This clause stands deleted.

Page 9 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


32 17 17.1 26

Bidder shall furnish, as a part of the

Tender Document, a bid security for an

amount of Rs.50 Lac in the form of a

demand draft / Pay order or Bank

Guarantee (valid for Six months) obtained

from a scheduled commercial bank other

than Union Bank of India drawn in favor of

Union Bank of India payable at Mumbai.

EMD of Rs. 50 Lac is on the higher side. We would

request you to consider the amount of Rs. 30 Lac. in

the form of a demand draft / Pay order or Bank

Guarantee (valid for Six months) obtained from a

scheduled commercial bank other than Union Bank of

India drawn in favor of Union Bank of India payable

at Mumbai.


33 22 22.1.1 28

The contract for HDVC solution will be for

7 years from the date of implementation

including three years of warranty period

and four years of AMC period post

warranty of three years.

Bidder understand that three years warrenty will

cover replacement,upgrade of devices & 4 years AMC

would cover only maintenance of devices without

any upgrade & replacement


"The contract for HDVC solution will be for 7 years from

the date of implementation including three years of

warranty period and four years of comprehensive AMC

period post warranty of three years."

34 23 23.1 29

The commercial offer shall be on a fixed

price basis for 7 years. No price variation

should be asked for relating to

increases/decrease in customs duty, excise

tax, other taxes and foreign currency price

variation etc during offer validity period.

As variation in prices due to Government policies are

not under the control of the bidder, request you to

please amend the clause as mentioned below:

The commercial offer shall be on a fixed price basis

for 7 years. Any price variation relating to

increases/decrease in customs duty, excise tax,

other taxes and foreign currency price variation for

more than 3%, will be to the Bank's account.


35 23 23.1 29

The commercial offer shall be on a fixed

price basis for 7 years. No price variation

should be asked for relating to

increases/decrease in customs duty, excise

tax, other taxes and foreign currency price

variation etc during offer validity period.

We would request you to consider price variation due

to increases in customs duty. Also if major variations

in foreign currency price from submission of bid as

all the hardware/software are imported in USD.


Page 10 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


36 23 23.2 29

Similarly, there should not be any price

variation relating to increase in customs

duty, excise tax, other taxes and foreign

currency price variation etc., during

contract period. However, during contract

period, if there is any reduction in

government levies / taxes, the same shall

be passed on to the Bank.

As variation in prices due to Government policies are

not under the control of the bidder, request you to

please amend the clause as mentioned below:

Similarly, any price variation relating to increase in

customs duty, excise tax, other taxes and foreign

currency price variation etc. for more than 3% during

contract period will be to the Banks account. Also,

during contract period, if there is any reduction in

government levies / taxes, the same shall be passed

on to the Bank.


37 25 25 30

The Bank reserves the right to alter

quantities as also to delete/add some

items specified in this offer. The Bank

may, at its discretion, place repeat orders

based on the requirement of the Bank

during the contract period of 7 years up to

25% of HDVC units/equipments mentioned

in RFP. All such repeat orders will be

based on the prices and terms & conditions

as agreed upon for the main contract.

Request Bank to remove this clause for the Price

validity for 7 years for 25% equipements since non of

the OEM's will provide the validity for such a long

period. Also request nbank to limit the validity to a

maximum of 6 months


38 28 28.2 30

comprehensive on-site warranty of

minimum three years for High Definition

Video Conferencing equipments from the

date of installation of the equipments

Request Bank to consider the clause as "

comprehensive on-site warranty of minimum three

years for High Definition Video Conferencing

equipments from the date of installation of the

equipments or 37 months from the date of delivery

which ever is earlier"


39 28 warranty:

Propose removal of 28.1 as too wide and vague. 28.2,

28.3 and 28.4 to be reviewed and confirmed by

Business and Product teams in light of our terms with

our OEM supplier


Page 11 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


40 32 32.1 31

The core components of HDVC solution

(other than end points) should run on 24 X

7 X 365 basis. Bidder shall maintain the

99.50% uptime for all such devices on

yearly basis. There should not be any

unscheduled downtime (except hardware

issues) for more than 1 hour for the core

components in any calendar day. If the

downtime exceeds more than 1 hour at a

time in a calendar day, Bank will levy

penalty of Rs.2000/- per hour, with

maximum Rs.10,000/- for a day.

Please confirm how do we measure this response

time/ ticket logging time

Response Time will be measured from ticket logging till

recieving the first acknowledgement with ETR.

41 32 32.4 32

Bidder should resolve the hardware

problem for endpoints (room based and

desktop based) reported by any means

within one working day of report.

Call response time - 1 hour

Call resolution time including replacement

of parts - Equipment down for total 24

hours after logging complaint through any

mode

as these are PAN india locations & Penalty is

attached to this request you extend response time to

4 hours & Call resolution time including replacement

of parts 48 Hours.

Please read the clause as, "Bidder should resolve the

hardware problem for endpoints (room based and

desktop based) reported by any means within two

working day of report. Call response time - 2

hour

Call resolution time including replacement of parts -

Equipment down for total 48 hours after logging

complaint through any mode"

42 32 32.4 32Equipment down for total 24 hours after

logging complaint through any mode

Equipment down for total 48 hours after logging

complaint through any mode

Please read the clause as, "Equipment down for total 48

hours after logging complaint through any mode"

43 33 33.1 32

Bidder should deliver, install and

commission of HDVC solution at all the

listed sites within 8 weeks from the date

of issuance of purchase order.

Bidder should deliver, install and commission of

HDVC solution at all the listed sites within 10 weeks

from the date of issuance of purchase order.


"Bidder should deliver, install and commission of HDVC

solution at all the listed sites within 10 weeks from the

date of issuance of purchase order."

44 33 33.1 33





Bidder request to relax this clause upto 12 weeks &

its subject to site readiness which bank has to

confirm prior to installation start





Page 12 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


45 33 33.1 32





We request the Bank to change the clause as below:




Request following modification: "Bidder should

deliver, install and commission of HDVC solution at

all the listed sites within

12 weeks from the date of issuance of purchase

order."





46 33 33.1 32




of issuance of purchase order

Total Locations are 78 where VC equipments are

supplied. Hence would take time for installation.


HDVC solution at all the listed sites within 11 to 12

weeks from the date of issuance of purchase order





Page 13 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


47 33 33.1 32








Looking at size of Project & no of locations we would

request you to extend install and commission of


from the date of issuance of purchase order. also

there is LD clause attached to it.

Total Locations are 78 where VC equipments are

supplied. Hence would take time for installation.

We request to please amend this as "Bidder should

deliver, install and commission of HDVC solution at

all the listed sites within 11 to 12 weeks from the

date of issuance of purchase order"





48 35 35.1 33

Liquidated Damages

If bidder fails to deliver, install and

commission of HDVC solution within

stipulated time of 8 weeks, the Bank shall,

without prejudice to its other remedies

under the contract, deduct from the

contract price, as liquidated damages, a

sum equivalent to 0.5% of the cost of

equipment per site for delay of each week

or part thereof maximum up to 10% of

contract price excluding FM and AMC cost.

Once the maximum is reached, Bank may

consider termination of Contract pursuant

to the conditions of contract.

Liquidated Damages

If bidder fails to deliver, install and commission of

HDVC solution within stipulated time of 8 weeks, the

Bank shall, without prejudice to its other remedies

under the contract, deduct from the contract price,

as liquidated damages, a sum equivalent to 0.5% of

the cost of equipment per site for delay of each

week or part thereof maximum up to 10% of

contract price of impacted Site excluding FM and

AMC cost. Once the maximum is reached, Bank may

consider termination of Contract pursuant to the

conditions of contract.


Page 14 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


49 35 35.1 33











We request the Bank to change the clause as below:

If bidder fails to deliver, install and commission of

HDVC solution within stipulated time of 16 weeks,

the Bank shall, without prejudice to its other

remedies under the contract, deduct from the

contract price, as liquidated damages, a sum

equivalent to 0.5% of the cost of equipment not

delivered, per site for delay of each week or part

thereof maximum up to 5% of contract price

excluding FM and AMC cost.


50 35 35.1 33











Once the maximum is reached, Bank may

consider termination of Contract pursuant

to the conditions of contract.

LD Clause should be applicable after 12 weeks.


"If bidder fails to deliver, install and commission of

HDVC solution within stipulated time of 10 weeks, the

Bank shall, without prejudice to its other remedies

under the contract, deduct from the contract price, as

liquidated damages, a sum equivalent to 0.5% of the

cost of equipment per site for delay of each week or

part thereof maximum up to 10% of contract price

excluding FM and AMC cost. Once the maximum is

reached, Bank may consider termination of Contract

pursuant to the conditions of contract."

Page 15 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


51 3636.2.2, 36.2.3 &

36.2.434

36.2.2 If bidder fails to deliver any or all

of the Goods within the period(s) specified

in the Contract, or within any extension

thereof granted by the bank.

36.2.3 The Bank reserves its right to

terminate the order in the event of delay

in delivery, installation and

implementation of HD Video Conferencing

or within any extension thereof granted by

the bank.

36.2.4 If bidder fails to perform any other

obligation(s) under the Contract.

Termination of the contract should be only in case of

material breach by the Bidder. In case of termination

other than material breach by the Bidder, customer

shall be liable to pay early termination charges.


52 36 36.2.5 34

In the event the Purchaser terminates the

Contract in whole or in part, the

Purchaser may procure, upon such terms

and in such manner, as it deems

appropriate, Goods or Services similar to

those undelivered and the Supplier shall be

liable to the Purchaser for any excess costs

for such similar Goods or Services.

However, the Supplier shall continue

performance of the Contract to the extent

not terminated.

Bidder should not be asked to bear risk & cost as

Bidder is already liable to pay liquidated damages,

any amount in excess of liquidated damages shall

amount to double penalty.


Page 16 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


53 36 33

Union Bank may, without prejudice to any

other remedy for breach of contract, by

written notice of default sent to bidder,

terminate the contract in whole or part: if

bidder fails to deliver any or all of the

systems within the period(s) specified in

the Contract, or within any extension

thereof granted by the Bank pursuant to

conditions of contract or if bidder fails to

perform any other obligation(s) under the

Contract. In the event Bank terminates the

Contract in whole or in part, Bank may

procure, upon such terms and in such

manner, as it deems appropriate, systems

or services similar to those undelivered

and bidder shall be liable to Bank for any

excess costs for such similar systems or

services. However, bidder shall continue

the performance of the contract to the

extent not terminated.

Termination of the contract should be only in case of

material breach by the Bidder. Bidder should not be

asked to bear risk & cost as Bidder is already liable t

pay liquidated damages, any amount in excess of

liquidated damages shall amount to double penalty.


Page 17 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


54 45 45.16 39

Site Not Ready: Bidder shall not be liable

for any delay or failure on the part of the

Bank to supply adequate infrastructure or

support as agreed by the Bank in the SOW.

Such delay or failure in providing the

adequate infrastructure which hinders the

implementation or installation activities

would amount to the site not being ready

for the said activities to be conducted.

Bidder shall not be liable for any penalties

or damages that may be levied due to this.

Bank will release the payments as per

payment terms of this RFP. Prospective

bidders shall regularly visit Bank‟s website

to get themselves updated on changes /

development in relation to this RFP.

Request Bank to clarify that " Payment towords

Installation and commissioning of equipments- 35% &

towords Final project acceptance & submission of

performance bank guarantee -15% " will be released

on site not ready confirmation from bank location. It

will be bidder responsibility to complete the

installation once the location or site is ready. Also

request bank to clarify that , contract start date (

warranty start date) will be applicable from the

product/equipement delivery date for these site not

ready cases.


Page 18 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


55 53 43

The Bidder claims and represents that it

has obtained appropriate rights to provide

the

Deliverables and Services upon the terms

and conditions contained in this RFP.

53.2 The Bidder shall be responsible at

its own cost for obtaining all necessary

authorizations and consents from third

party licensors of Software used by Bidder

in performing its obligations under this

Project.

53.3 If a third party's claim endangers or

disrupts the Bank‟s use of the

Deliverables, the Bidder shall at no further

expense, charge, fee or cost to the Bank,

(i) obtain a license so that the Bank may

continue use of the Deliverables in

accordance with the terms of this RFP.

53.4 Bidder shall indemnify and keep

fully and effectively indemnified the Bank

from all legal actions, claims, or damages

Please replace the current clause with the following

clause". In the event of a third party claim of

intellectual property infringement, Bidder may, at its

sole option, (i) obtain for Bank the right to continue

using the Services, (ii) modify the services so that

the services are non-infringing, (iii) replace the

services with a functionally equivalent, non-

infringing service, or (iv) if the alternatives in

Section (i)-(iii) are not available, Bidder may so

notify Bank and terminate such infringing Services

without penalty to either Party. Notwithstanding

anything in this Agreement to the contrary, this

Section is Bank’s sole and exclusive remedy for any

intellectual property infringement claims."


56 57 57.1 44 Payment terms

we request bank to change the same as followes

Delivery: 75%

Implementation: 15%

Support and AMC: 10% on submission of PBG


57 57 57.1 44

Bank will make the payment subject to

signing of the contract and NDA as follows:

Delivery of VC Equipments - 50%

Installation and commissioning of

equipments - 35%

Final project acceptance & submission of

performance bank guarantee - 15%

We request the Bank to amend the clause as below:

Advance payment with Purchase Order - 25%

Delivery of VC Equipments - 50%

Installation and commissioning of equipments - 15%

Final project acceptance & submission of

performance bank guarantee - 10%


Page 19 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


58 58 58.1 44

Bidder will be entirely responsible for all

applicable taxes, duties, levies, charges,

license fees, road permits etc., in

connection with delivery of Hardware and

Software at site including incidental

services, transportation, installation and

commissioning. Payment of GST and other

applicable taxes if any, will be made at

actual, on production of suitable evidence

of payment by bidder.

The provision of Road permit and Eway bill is under

the control of the buyer / customer. Hence we

request the Bank to add the below mentioned clause:

Road permit and Eway bill in connection with

delivery of Hardware and Software at site including

incidental services, transportation, installation and

commissioning, will be provided by the Bank.


59 62 46

Bidder on submission of proposal

indemnifies to protect and save the Bank

and hold the Bank harmless from and

against all claims, losses, costs, damages,

expenses, action suits and other

proceedings, (including reasonable

attorney fees), relating to or resulting

directly or indirectly from

1. an act or omission of the Bidder, its

employees, its agents, or employees of the

consortium in the performance of the

services provided by this contract,

2. breach of any of the terms of this RFP

or breach of any representation or

warranty by the Bidder,

3. use of the deliverables and or services

provided by the Bidder,

4. Infringement of any patent trademarks

copyrights etc. or such other statutory

infringements in respect of all components

provided to fulfill the scope of this

project. Bidder shall further indemnify the

Bank against any loss or damage to the

We propose the following clause to replace the

current clause "Each Party shall indemnify the other

from and against any claims by third parties

(including any Governmental Authority) and expenses

(including legal fees and court costs) arising from

damage to tangible property, personal injury or

death caused by such Party’s negligence or willful

misconduct. NOTWITHSTANDING ANY OTHER

PROVISION HEREOF, NEITHER PARTY SHALL BE LIABLE

FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL,

CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES

OR (B) ANY DAMAGES FOR LOST PROFITS, LOST

REVENUES, LOSS OF GOODWILL, LOSS OF

ANTICIPATED SAVINGS, LOSS OF CUSTOMERS, LOSS OF

DATA, INTERFERENCE WITH BUSINESS OR COST OF

PURCHASING REPLACEMENT SERVICES, ARISING OUT

OF THE PERFORMANCE OR FAILURE TO PERFORM

UNDER THIS AGREEMENT, WHETHER OR NOT CAUSED

BY THE ACTS OR OMISSIONS OR NEGLIGENCE

(INCLUDING GROSS NEGLIGENCE OR WILLFUL

MISCONDUCT) OF ITS EMPLOYEES OR AGENTS, AND

REGARDLESS OF WHETHER SUCH PARTY HAS BEEN

INFORMED OF THE POSSIBILITY OR LIKELIHOOD OF

SUCH DAMAGES. IN NO EVENT BIDDER SHALL BE

LIABLE IN AN AMOUNT THAT EXCEEDS, IN THE


Page 20 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


60 63 47

Bidder's aggregate liability under the

contract shall be limited to a maximum of

the Contract value. This limit shall not

apply to third party claims for 1) IP

infringement indemnity; 2) bodily injury

(including death) and damage to real

property and tangible personal property

caused by bidder's gross negligence. Bidder

shall not in any event be liable for any

indirect, consequential damage, or loss

of profit, business, revenue, goodwill,

anticipated saving or data, or third party

claim except with respect to bodily injury

(including death) and damage to real and

tangible personal property for which

bidder is legally liable. For the purpose of

this section, Contract value at any given

point of time, means the aggregate value

of the purchase orders placed by Bank on

bidder that gave rise to claim, under this

tender.

We propose the following clause to replace the

current clause "NOTWITHSTANDING ANY OTHER

PROVISION HEREOF, NEITHER PARTY SHALL BE LIABLE

FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL,

CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES

OR (B) ANY DAMAGES FOR LOST PROFITS, LOST

REVENUES, LOSS OF GOODWILL, LOSS OF

ANTICIPATED SAVINGS, LOSS OF CUSTOMERS, LOSS OF

DATA, INTERFERENCE WITH BUSINESS OR COST OF

PURCHASING REPLACEMENT SERVICES, ARISING OUT

OF THE PERFORMANCE OR FAILURE TO PERFORM

UNDER THIS AGREEMENT, WHETHER OR NOT CAUSED

BY THE ACTS OR OMISSIONS OR NEGLIGENCE

(INCLUDING GROSS NEGLIGENCE OR WILLFUL

MISCONDUCT) OF ITS EMPLOYEES OR AGENTS, AND

REGARDLESS OF WHETHER SUCH PARTY HAS BEEN

INFORMED OF THE POSSIBILITY OR LIKELIHOOD OF

SUCH DAMAGES. IN NO EVENT BIDDER SHALL BE

LIABLE IN AN AMOUNT THAT EXCEEDS, IN THE

AGGREGATE FOR ALL SUCH LIABILITIES, THE MOST

RECENT TWELVE (12) MONTHS OF CHARGES

COLLECTED BY BIDDER FROM THE BANK PURSUANT

TO THE APPLICABLE PURCHASE ORDER GIVING RISE

TO THE LIABILITY. "


Page 21 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


61 6464.1 Annexure B1-

MCU Specification63

From day one the MCU must have 48*2 HD

ports @720p 30 fps (transmit and receive)

@ 4Mbps on IP in continuous presence

mode with 30fps and H.264 Codec and AES

encryption on the same MCU. All 48*2 HD

ports should be hosted on two servers(48

on each) from day one, however cascading

should be supported for future scalability.

Number of concurrent conferences should

only be limited by port capacity of MCU

considering the conference will have

minimum 1+2 participants (i.e. minimum

32 concurrent conferences).

Shared conference rooms should be supported so that

any user in UBI who does not have a dedicated

personal conference ID is able to host the conference

using shared (virtual Meeting room)VMRs. Request

committe to amend the clause as:

"From day one the MCU must have 48*2 HD ports

@720p 30 fps (transmit and receive) @ 4Mbps on IP

in continuous presence mode with 30fps and H.264

Codec and AES encryption on the same MCU. All

48*2 HD ports should be hosted on two servers(48 on

each) from day one, however cascading should be

supported for future scalability. Number of

concurrent conferences should only be limited by

port capacity of MCU considering the conference

will have minimum 1+2 participants (i.e. minimum

32 concurrent Shared Multiparty conferences)."


62 6464.8 Annexure B8-

Codec78

Must have a total of at least 2x HDMI

Output: for connecting main monitor and

alternate monitor The system should have

3 Video Outputs to connect 1xHD

display(1080P) and 1 (DVI/VGA) output

Request committee to amend the clasue as below for

OEM to Comply: "Must have a total of at least 2x

HDMI Output: for connecting main monitor and

alternate monitor

The system should have 3 rd Video Outputs to

connect 1xHD display(1080P) or 1 (DVI/VGA)

output"


"Must have a total of at least 2x HDMI Output: for

connecting main monitor and alternate monitor The

system should also have 3rd Video Outputs to connect

1xHD display(1080P) or 1 (DVI/VGA) output."

Page 22 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


63 64 48

The supplier shall, at their own expense,

defend and indemnify the Bank against all

third party claims or infringement of

intellectual Property Right, including

Patent, trademark, copyright, trade secret

or industrial design rights arising from use

of the products or any part thereof in India

or abroad.

The supplier shall expeditiously extinguish

any such claims and shall have full rights

to defend it there from. If the Bank is

required to pay compensation to a third

party resulting from such infringement,

the supplier shall be fully responsible for,

including all expenses and court and legal

fees.

The Bank will give notice to the Supplier

of any such claim without delay, provide

reasonable assistance to the Supplier in

disposing of the claim, and shall at no

time admit to any liability for or express

any intent to settle the claim.

Please replace the current clause with the following

clause". In the event of a third party claim of

intellectual property infringement, Bidder may, at its

sole option, (i) obtain for Bank the right to continue

using the Services, (ii) modify the services so that

the services are non-infringing, (iii) replace the

services with a functionally equivalent, non-

infringing service, or (iv) if the alternatives in

Section (i)-(iii) are not available, Bidder may so

notify Bank and terminate such infringing Services

without penalty to either Party. Notwithstanding

anything in this Agreement to the contrary, this

Section is Bank’s sole and exclusive remedy for any

intellectual property infringement claims."


Page 23 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


64 66 66 49

The software & hardware quoted by bidder

should not be declared as End of Sale

(EOS) by the OEM for two years from the

date of installation. In the event of the

supplied equipment being declared EOS

within the mentioned period, the bidder

has to replace the equipment with

equipment having equivalent or higher

configurations without any additional cost

to the Bank.

The successful bidder should ensure that

the equipment proposed in this RFP,

should not be declared as End of Life (EOL)

or End of Support (EOS) by the OEM within

the 7 years contract period. In the event

of the supplied equipment being declared

End of support/End of Life during the

contract period of 7 years, the bidder has

to replace the equipment with equipment

having equivalent or higher configurations

without any additional cost to the Bank.

This point Bank need to get it confirmed by OEM in

their MAF or letter head. As partner has no control

over the same.


65 68 68 Annexure A1 50back-to-back support from OEM for entire

contract period of 7 Years

As per RFP Page No 14 ,Clause no:6.33 "All the core

components have to be covered under 24x7x365 OEM

support and the End Points support have to be

covered under 24x7x365 bidder support." which is

contradacting with this RFP clasue , Request bank to

clarify the support required


66 6868.3

Point No 553









Bidder request bank to relax this clause for 40 end

points asGovt. organization/PSU/scheduled

commercial bank are rarely releasing the RFP for

such requirements


Page 24 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


67 69

69.1 Annexure B1-

MCU Specification

Capacity

63







on each) from day one in active-active

mode making 96 HD ports available for VC

while both MCUs are up, however

cascading should be supported for future

scalability. Number of concurrent

conferences should only be limited by port

capacity of MCU considering the

conference will have minimum 1+2

participants (i.e. minimum 32 concurrent

multiparty conferences).

In case of failure the port capacity that would be

available to the bank will only be 48 ports. Hence it

is requested that the bandk should deploy two

servers each of 96 ports so that even in case of

failure at least 96 ports are available for use.


68 69

69.1 Annexure B1-

MCU Specification

Sr. No 2. Capacity

63







on each) from day one in active-active

mode making 96 HD ports available for VC

while both MCUs are up, however

cascading should be supported for future

scalability. Number of concurrent

conferences should only be limited by port

capacity of MCU considering the

conference will have minimum 1+2

participants (i.e. minimum 32 concurrent

multiparty conferences).

In case of failure the port capacity that would be

available to the bank will only be 48 ports. Hence it

is requested that the bandk should deploy two

servers each of 96 ports so that even in case of

failure at least 96 ports are available for use.


Page 25 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


69 69

69.1 Annexure B1-

MCU Specification

23 Network /USB

Interface

65

At least 1 LAN /Ethernet--10/100/1000

Mbps full duplex. The MCU should be

configurable with one dedicated interface

for Management, One for Dedicated HDVC

end points, One for Web clients( if web

Suite is integrated component)

Kindly amend the clasue as the network interfaces on

MCU are for media and signalling and is not client

specific; Kinldy amend the clasue as follows: "At

least 1 LAN /Ethernet--10/100/1000 Mbps full

duplex. The MCU should be configurable with one

dedicated interface for Management and One for

Dedicated HDVC end points/Web clients/ soft client

"


"At least 1 LAN /Ethernet--10/100/1000 Mbps full

duplex. The MCU should be configurable with one

dedicated interface for Management and One for

Dedicated HDVC end points/Web clients/soft client (if

web Suite is integrated component)"

70 69

69.2 Annexure B2 -

Call Control Unit

11. Authentication

and Registration

67

Registration to the server should be

restricted by creation of either an allow

list or deny list.

Deny and allow list.

The end point regestration can be done using

username/password authentication. Please confirm &

add this.


71 69

69.4 Annexure B4 -

Video Monitoring

and Management

Solution

12. Intelligent Ticket

Handling

69It should support proactive system check-

up prior to engaging scheduled meetings.

The system status and any issue is visible/highlighted

on the system web page. We can integrate with

existing NMS Server through SNMP so that it can keep

sending the traces to Server for any issues. Please

confirm the point.


72 69 69.4, 12 69It should support proactive system check-

up prior to engaging scheduled meetings.

The system status and any issue is visible/highlighted

on the system web page. We can integrate with

existing NMS Server through SNMP so that it can keep

sending the traces to Server for any issues.

Please confirm


73 69 69.6, 32 75

The video endpoint should be accompanied

with Power Cable, LAN Cable, DVI to VGA

Cable, Power adaptors if any, DVI to HDMI

cables, 4 Mic

Our mic support 360° voice pickup with coverage up

to a distance of 6 meters.So 2 microphones cover 12

metres which are more than enough for very big

conference hall


Page 26 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


74 69

69.6 -

Sr. No. 1. Annexure

B6 - Specifications

for Integrated HDVC

unit for Board

Room

General Features

73

The system should be an integrated system

with Codec, single or dual HD 1080p

camera with 12x total zoom or higher, Mic,

Touch Panel, cables and power supply,

dual 65" or higher LED and a floor mount

kit

OEM does not have an endpoint that complies to this

requirement. The MX800 model is end of sale and

hence request that this clause be modified as below:

The system should be an integrated system with

Codec, single or dual HD 1080p camera with 12x total

zoom or 5X Digital zoom with 4K Resolution or

higher, Mic, Touch Panel, cables and power supply,

dual 65" or higher LED and a floor mount kit.

Please read the clause as,"The system should be an

integrated system with Codec, single or dual HD 1080p

camera with 12x total zoom or 5X Digital zoom with 4K

Resolution or higher, Mic, Touch Panel, cables and

power supply, dual 65" or higher LED and a floor mount

kit."

75 69

69.6 Annexure B6 -

Specifications for

Integrated HDVC

unit for Board Room

32. Cables and

connector

75

The video endpoint should be accompanied

with Power Cable, LAN Cable, DVI to VGA

Cable, Power adaptors if any, DVI to HDMI

cables, 4 Mic




conference hall. Please confirm.


76 69

69.6 -

Sr. No. 25.

Annexure B6 -

Specifications for

Integrated HDVC

unit for Board

Room

CAMERA (1080p)

75

12x Total zoom, +12°/-14° tilt, +60/- 90°

pan, 1920 x 1080 pixels, minimum 65 deg

horizontal field of view


requirement. The MX800 model is end of sale and

hence request that this clause be modified as below:

12x Total zoom, +12°/-14° tilt, +60/- 90° pan, 1920

x 1080 pixels, minimum 65 deg horizontal field of

view or

5X Digital zoom with 4K Resolution or higer with a

total field of view of 80 degrees.

12x Total zoom, +12°/-14° tilt, +60/- 90° pan, 1920 x

1080 pixels, minimum 65 deg horizontal field of view or

5X Digital zoom with 4K Resolution or higer with a total

field of view of 80 degrees.

77 6969.7 Annexure B7 -

Display unit for VC76

Annexure B7 - Display unit for VC,

Brightness - 330 cd/m2 or 330 nits or

higher

1. We request to increase the brightness of the panel

to 450- 500 nits. This is considering the fact that

customer has asked for a large screen size with 4K

resolution, and the use case for these panels is for

video conferencing. Hence it is important that

brightness requirement is also high and in line with

the requirement of high resolution. This will also

ensure that all the bidders will bid only for industry

leading professional panel brands, and not a low cost

model or a consumer/commercial panel.


Page 27 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


78 69

69.7 Annexure B7 -

Display unit for VC

6. Brightness

76 330 cd/m2 or 330 nits or higherWe request to please amend the clause as "450 nits

or higher" instead of 330 nits.Please be guided by RFP.

79 69 69.8 77

Annexure B8 - Codec : Multisite license

capability: The codec should support 5

sites at 720p multisite upgrade option

without use of external MCU.

Bidder request bank to share list of locations for

which multisite license need to be factoredPlease be guided by RFP.

80 69

69.8 Annexure B8 -

Codec

Camera

77

10x Total zoom, +/-20° tilt, +/- 90° pan,

1920 x 1080 pixels, minimum 65°

horizontal field of view. It should support

65° FoV or more.

Kinldy amend the clasue as: "10x Optical zoom, +/-

20° tilt, +/- 90° pan, 1920 x 1080 pixels, minimum

65° horizontal field of view. It should support 65°

FoV or more.


81 69

69.8 Annexure B8 -

Codec

Group and Speaker

Framing or Tracking

77

System should continually scan the room

and seamlessly command the movable

camera to pan, tilt and zoom appropriately

to frame users. The solution should be

from same OEM for CODEC and Camera.

The solution should highlight the active

speaker up closer at the same time, it

should provide smaller view of the whole

group in one video stream.


requirement. Also, capturing the whole group and

sending that strema is not possible. And hence

request that this clause be modified to:

System should continually scan the room and

seamlessly command the movable or digital camera

to pan, tilt and zoom appropriately to frame users.

The solution should be from same OEM for CODEC

and Camera. The solution should highlight the active

speaker up closer.


82 69

69.8 Annexure B8 -

Codec

Multisite feature

77

Multisite license capability: The codec

should support 5 sites at 720p multisite

upgrade option without use of external

MCU.

Kinldy confirm if Codec Multiparty is required from

day one. Yes

83 69

69.8 -

Sr. No. 13.

Annexure B8 -

Codec

Video Standards

77H.261, H.263, H.264 AVC/SVC, H.264 high

Profile/H.265 for H.323 and SIP

OEM endpoints do not have support for H.261 and

H.263 since they are very old protocols. Hence

request the Bank that these be removed or made

optional.

Please read clause as, "H.261/H.263/H.264 AVC/SVC,

H.264 high Profile/H.265 for H.323 and SIP"

84 69

69.8 -

Sr. No. 3 Annexure

B8 - Codec

Camera

77

Camera should have speaker tracker

facility with 2 Pan-tilt-zoom cameras, and

should automatically focus on active

speaker in conference room


requirement. And hence request that this clause be

modified to: Camera should have speaker tracker

facility with 2 Pan-tilt-zoom cameras or 4 K HD

Cameras, and should automatically focus on active

speaker in conference room


Page 28 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


85 69

69.8 -

Sr. No. 1. Annexure

B8 - Codec

Camera

77

10x Total zoom, +/-20° tilt, +/- 90° pan,

1920 x 1080 pixels, minimum 65°

horizontal field of view. It should support

65° FoV or more.


requirement. Hence request you to please amend the

clause as below:

10x Total zoom, +/-20° tilt, +/- 90° pan, 1920 x 1080

pixels, minimum 65° horizontal field of view or 5X

Digital zoom with 4K Resolution or higer with a total

field of view of 80 degrees. It should support 65° FoV

or more.


86 69

69.8 Annexure B8 -

Codec

27. Audio inputs

78

The system should support minimum 4

microphones without use of external audio

mixer.




conference hall. Please confirm.


87 69

69.8 Annexure B8 -

Codec

Audio Standards

78G .711, G.722, G.721.1 G.728, G.729.A,

G.722.1, 20KHz or better

Request Following Modification: "G .711, G.722,

G.728, G.729.A, G.722.1, 20KHz or better"


"G .711, G.722, G.728, G.729.A, G.722.1, 20KHz or

better"

88 69

69.8 Annexure B8 -

Codec

Live Video

Resolutions

(Encode/Decode)

78

The system should supports latest Video

resolutions protocol at HD 720p@30fps,

720p@60fps, 1080p@30fps and HD

1080p@60fps, XGA and SXGA. The PC

resolution should be WXGA or 720p

Request following modification: "The system should

support latest Video resolutions protocol at HD

720p@30fps, 720p@60fps, 1080p@30fps and HD

1080p@60fps. The PC resolution should be XGA

/SXGA/ WXGA or 720p"


"The system should supports latest Video resolutions

protocol at HD 720p@30fps, 720p@60fps, 1080p@30fps

and HD 1080p@60fps. The PC resolution should be XGA

/SXGA/WXGA or 720p"

89 69

69.8 Annexure B8 -

Codec

39. Content

Collaboration

79It should support white-boarding or black

boarding.

1)For white boarding it requires a third party

hardware and 2nd display/white board which is more

enpensive sompare to normal display.

2)Using the same display as interactive board in an

ongoing conference will hide the remote participants

which is not suggested for any video conference.

3)Such devices are very difficult to integrate with VC

system which may convert Mobile/Tablet to

white/Black board.


Page 29 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


90 69

69.8 Annexure B8 -

Codec

40. Content

Collaboration

80

Apple‟s Airplay and Windows Miracast

should be supported for casting of mobile

display. HDMI or other wired connectivity

should also be supported.

We support Air-Presence Key similar to Airplay and

Miracast for wireless presentation sharing. Please

confirm.


"Apple‟s Airplay,Windows Miracast or equvivalent

should be supported for casting of mobile display. HDMI

or other wired connectivity should also be supported."

91 69

69.8 Annexure B8 -

Codec

43. Security

Features

80System should also support local recording

of encrypted video calls.

No endpoint has capability to to support local

recording and can be done through streaming server

only.


92 69

69.9 Annexure B9 –

Specifications for

Executive Codec

Camera

81

Minimum 4x Total zooms with minimum

65° horizontal field of view with acoustic

features.

Request to modify the clause for compliance:

"Minimum 2x Total zooms with minimum 65°

horizontal field of view with acoustic features."


"Minimum 3x Total zooms with minimum 65° horizontal

field of view with acoustic features(optional)."

93 69


Specifications for

Executive Codec

Camera

81Should be able to capture clear image

from minimum 20 feet distance.

Request to remove this clause as this is executive

codec system and will be setup in executive cabins. Please be guided by RFP.

94 69


Specifications for

Executive Codec

Live Video

Resolutions

(Encode/Decode)

81

The system should supports latest Video

resolutions protocol at HD 720p@30fps,

720p@60fps, 1080p@30fps and HD

1080p@60fps, XGA and SXGA. The PC

resolution should be WXGA or 720p

Request following modification: "The system should

support latest Video resolutions protocol at HD

720p@30fps, 720p@60fps, 1080p@30fps /HD

1080p@60fps. The PC resolution should be XGA

/SXGA/ WXGA or 720p"


"The system should supports latest Video resolutions

protocol at HD 720p@30fps, 720p@60fps, 1080p@30fps

and HD 1080p@60fps. The PC resolution should be XGA

/SXGA/WXGA or 720p"

95 69

69.9 -

Sr. No. 16.

Annexure B9 –

Specifications for

Executive Codec

Video Output

81

Must have a total of at least 2x HDMI

Output: for connecting main monitor and

alternate monitor

The system should have 1 (DVI/VGA)

output

OEM endpoints in this category has only one HD

output. Hence request that this be modified to 1 X

HDMI output


"Must have at least 1x HDMI Output: for connecting

main monitor.

96 69

69.9 -

Sr. No. 3. Annexure

B9 – Specifications

for Executive Codec

Camera

81

Camera should have speaker tracker

facility and should automatically focus on

active speaker in conference room.

In the category, this feature is not available on the

OEM Endpoints. Hence request that this be removed.Please be guided by RFP.

Page 30 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


97 69

69.9 -

Sr. No. 11.

Annexure B9 –

Specifications for

Executive Codec

Video Standards

81H.261, H.263, H.264 AVC/SVC, H.264 high

Profile/H.265 for H.323 and SIP

OEM endpoints do not have support for H.261 and

H.263 since they are very old protocols. Hence

request that these be removed or made optional.

Please read clause as, "H.261/H.263/H.264 AVC/SVC,

H.264 high Profile/H.265 for H.323 and SIP"

98 69


Specifications for

Executive Codec

Audio Standards

82G .711, G.722, G.721.1 G.728, G.729.A,

G.722.1, 20KHz or better

Request Following Modification: "G .711, G.722,

G.728, G.729.A, G.722.1, 20KHz or better"


"G .711, G.722, G.728, G.729.A, G.722.1, 20KHz or

better"

99 69

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Sr. No. 27

Annexure B9 –

Specifications for

Executive Codec

Other interfaces

82Minimum 2x USB port for software upgrade

and connecting external devices.

Request the bank to modify the clause as below:

Minimum 1 x USB port


"Minimum 1x USB port for software upgrade and

connecting external devices."

100 69


Specifications for

Executive Codec

Accessories

83

The codec should be accompanied with

Power Cable, LAN Cable, Power adaptors if

any, HDMI cables and touch pad based

remote control.

Kinldy modify the clasue as follows: "The codec

should be accompanied with Power Cable, LAN

Cable, Power adaptors if any, HDMI cables and

wired touch panel based control from VC OEM for

better quality control and UX."


101 69

69.9 -

Sr. No. 33.

Annexure B9 –

Specifications for

Executive Codec

IP Network

Features

83

The system should have features such as

QoS, RSVP, standards based packet loss

based downspeeding/DBA, TCP/IP, DHCP ,

Auto gatekeeper discovery, Dynamic

playout and lip-sync buffering, H.245 DTMF

tones in H.323, Date and Time support via

NTP

Packet Loss based Downspeeding/DBA URI

Dialing

Request the Bank to Please remove RSVP as it is not

supported


"The system should have features such as QoS,

standards based packet loss based downspeeding/DBA,

TCP/IP, DHCP , Auto gatekeeper discovery, Dynamic

playout and lip-sync buffering, H.245 DTMF tones in

H.323, Date and Time support via NTP

Packet Loss based Downspeeding/DBA URI Dialing"

102 69

69.9 -

Sr. No. 37.

Annexure B9 –

Specifications for

Executive Codec

Future Technology

Ready

83The same system should be upgradable to

support 60 frames per second in 1080p call

This feature should be available on day one since the

entire solution is based on endpoints having 1080p 60

fps from day one.


Page 31 of 32

S. No.RFP Clause

No.Sub-Clause No.

Page


103 71 71 Annexure D 88Indicative Commercial Offer - To be

submitted with Technical Offer)

Request you to confirm if this has to be submitted

with Technical Offer or Commercial Bid

Bidder has to submit technical and commercial bids i.e.

both the bids online on or before the time of

submission of bid.

104

Schedule of

Events &

Bid Details

EMD 4

EMD-Rs.50,00,000.00/-(Rupees Fifty Lac

Only) in the form of Demand Draft in favor

of Union Bank of India, Department of

Information Technology payable at

Mumbai. EMD can also be paid in the form

of Bank Guarantee (BG) of any scheduled

commercial Bank other than Union Bank of

India valid for Six months from the date of

issuance of RFP. EMD should be enclosed in

Technical Bid.

Request Bank to reduce the EMD amount to

Rs.10,00,000.00/- as DD or BG considering the value

of Project.


105 General

Bidder will conduct the testing immeditely after

completing the installation. It is requested to

customer to complete the testing within 24 to 48

hours of link delivery confirmation from bidder.

Sitewise acceptance must be released and bidder is

allowed to activate the billing immediately after

receving the acceptance from the date of receving

the acceptance.


106 GeneralSitting space, power and internet connectivity for all

RE's will be provided by the customer.Please be guided by RFP.

107 General

Power point, power extension, UPS power, earthing

underground duct for cable routing will be provided

by customer. Cable connectivity on customer

switch/router will be done by customer.


108 General Please define the acceptance and testing criteria. Please be guided by RFP.

Page 32 of 32