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    Reward and recognition policy

    For the reward and reimbursement ofservice users, carers, patients and membersof the public for their contribution toplanning, delivery and evaluation of health,childrens, social care and other CountyCouncil services

    Version control V3.0

    Date April 2012

    Review date December 2012

    This is a joint policy between the NHS and East

    Sussex County Council. The contact details in the

    appendices are specific to each organisation.

    The appendices in this version of the document are

    appropriate for East Sussex County Council.

    NHS East Sussex Downs and Weald

    NHS Hastings and Rother

    Note

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    East Sussex County Council (Adult Social Care and Childrens Services)

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    Document control sheet

    Title of the policy Reward and recognition policy

    Purpose of the policy To ensure service users, carers, patientsand members of the public are rewardedappropriately for their contribution to theplanning, delivery and evaluation of healthchildrens, social care and other countycouncil services

    Target audience Involvement organisers

    Action required To follow the policy when engaging withservice users, carers, patients and membersof the public to improve health and countycouncil services

    This policy supersedes November 2008 version

    This policy should be read alongside N/A

    Lead director Samantha Williams, Assistant Director Planning, Performance and Engagement

    Jessica Britton, Head of Assurance andGovernance

    Policy lead / Author Sara Geater, Head of Engagement &Equalities (NHS) and Denise Leary,Community Engagement Manager (ASC)

    Produced by ASC Staff Information Team, CS Equalityand Participation Team, CorporateConsultation and Engagement Manager.

    Implementation date April 2012

    Review date December 2012

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    Contents

    Contents...................................................................................................4Glossary....................................................................................................5Introduction...............................................................................................6

    Purpose of the policy 7Scope of the policy 7

    Payment rates...........................................................................................7Out-of-pocket expenses............................................................................9Travel 9Care costs 10

    Reward payments...................................................................................10Exemptions from reward payments 11

    Tax and benefit implications...................................................................11Procedure for reimbursement of expenses and claiming payments .. .. .12

    Other methods of reimbursement 13Making a claim 13Translations and accessible formats 13

    Compliance with protocols and standards .............................................13Feedback to participants.........................................................................14Appendix 1..............................................................................................15Role Description for Public / Service User / Carer / Patient Participation 15

    Appendix 2..............................................................................................17Reward and Recognition Letter of Agreement 17

    Appendix 3..............................................................................................19

    About you 19Appendix 4a............................................................................................22BACS (Bank Automated Clearing System) Payments to Suppliers 22

    Appendix 4b............................................................................................23Payment of your Reward & Recognition payment 23

    Appendix 5..............................................................................................25Process for payment flowchart 25

    Appendix 6..............................................................................................26Out-of-pocket expenses and reward and recognition claim form 26

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    Glossary

    Participant A person who actively engages with organised activities to

    inform and improve health, social care and other County Council Services.

    Organisation The organisation arranging the activitywhich may be NHSHastings and Rother, NHS East Sussex Downs and Weald or East Sussex

    County Council.

    Budget holder The employee within the organisation who has authority to

    sanction expenditure.

    Involvement organiser The employee who organises the involvement

    activity, meeting or event and provides background information, support and

    the necessary claim forms.

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    Introduction

    We value the experience and expertise of service users, carers, patients and

    members of the public. We believe that patient and public involvement and

    service user and carer engagement are at the heart of providing high quality

    services that are responsive to local needs and the development of effectivestructures and processes for involvement, engagement and feedback is

    central to improving our services.

    We are committed to ensuring that service users, carers, patients and

    members of the public are involved in:

    considering and developing proposals for changes in how services are

    provided,

    planning new services,

    decisions that affect how services operate, and

    monitoring and evaluating service quality.

    Service users, carers, patients and members of the public are already

    involved in a large number of diverse areas of work. This policy has been

    developed jointly by East Sussex County Council and the two East Sussex

    PCTs to build on this and:

    to create a framework for service users, carers, patients and members

    of the public to work with us as colleagues and as recognised experts

    by experience, and

    to recognise and value the contribution that service users, carers,

    patients and members of the public make, and

    to provide a clear structure for the recognition of this contribution and

    the expenses incurred.

    This policy has been developed in accordance with national guidance

    Reward and Recognition: The principles and practice of service user

    payment and reimbursement in health and social care (Department of Health

    August 2006). It has been subject to consultation with service user, carer

    and patient organisations and other community groups.

    The policy has been in operation since 2008 and this updated policy reflects

    the learning gathered since its implementation.

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    Purpose of the policy

    The main aim of this policy is to improve our services, and to strengthen the

    voice of service users, carers, patients and members of the public in the

    planning, delivery and evaluation of those services.

    We want to encourage and enable participation from a diverse range of

    people and the policy has been developed to help remove barriers to

    involvement.

    It is our policy to reward service users, carers, patients and other experts by

    experience for their knowledge and time when contributing to meetings, work

    groups, representation at Boards etc. As a general rule, this will mean a

    commitment to attend a number of meetings. However, there may be

    occasions when participation in one-off activities such as recruitment panels

    or one-to-one interviews may be required.

    The policy provides details of the types of activity which attract a recognition

    payment, and rates for reimbursing out-of-pocket expenses.

    The policy also describes the processes by which payments will be made.

    Scope of the policy

    This policy covers the involvement of Adults in the work of:

    East Sussex County Council

    NHS East Sussex Downs and Weald, and

    NHS Hastings and Rother.

    Payment rates

    The payment rates are set according to the type of activity undertaken.Under this policy, activity is split into three categories (see table below):

    Category 1 activities are exempt from payment and out-of-pocket

    expenses.

    Category 2 activities will attract reimbursement of out-of-pocket

    expenses only.

    Category 3 activities will attract reimbursement of out-of-pocket

    expenses and the reward payment.

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    Activity Category R&R Payment

    Public meeting 1 Not applicable

    Roadshow 1 Not applicable

    Exhibition 1 Not applicable

    Completion of surveys / polls 1 Not applicable

    Activities attended by a PCT /

    ASC officer but organised by

    external group / organisation

    1 Not applicable

    Attendance at board meetings

    (as a member of the audience)

    1 Not applicable

    Activity Category R&R Payment

    Stakeholder event invited 2 Out-of-pocket expenses

    Seminar or workshop 2 Out-of-pocket expenses

    Public Panels 2 Out-of-pocket expenses

    Voluntary activity (pre-agreed) 2 Out-of-pocket expenses

    Activity Category R&R Payment

    One-to-one interviews 3 Expenses & reward payment

    Participation in a focus group 3 Expenses & reward payment

    Committee / board

    representation

    3 Expenses & reward payment

    Participation on working / task

    group

    3 Expenses & reward payment

    Citizens jury 3 Expenses & reward payment

    Acting as mystery shopper 3 Expenses & reward payment

    Involvement in recruitment 3 Expenses & reward payment

    Involvement on tendering panel 3 Expenses & reward payment

    Direct participation at a

    workshop / seminar / training

    event (ie. giving a presentation)

    3 Expenses & reward payment

    NoteDiscuss with the Reward & Recognition budget holder if you areundertaking a piece of work, which is likely to merit a substantial

    amount of out-of-pocket expenses or reward payments.

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    Out-of-pocket expenses

    People who help us should not lose out or be financially disadvantaged as a

    result of their involvement in the activities covered by this policy. We will

    make arrangements for them to be reimbursed for out-of-pocket expenses as

    outlined below.

    Travel

    Where possible we encourage people to use public transport or car share in

    line with our sustainability plans. Details of public transport in East Sussex

    can be found at www.eastsussex.gov.uk/roadsandtransport/public

    The following travel costs may be reimbursed for Category 2 and Category 3

    activities:

    Return trip from home (or place of work) to the activity venue on public

    transport eg. bus, train where supported by receipts, or by private

    vehicle at the rates shown below. Only the actual mileage from home /

    work to the venue can be claimed and not any additional miles. For

    example, if someone else drove the participant to the venue, returned

    home and picked them up later, only one journey to the venue and one

    journey home may be claimed.

    Parking costs for the duration of the activity where parking is not

    provided free of charge.

    Type of vehicle Rate per mile

    Private car 45p

    Motorcycle (or other motorised vehicle) 24p

    Pedal cycle (or other non-motorised

    vehicle)20p

    Passenger allowance (when you give a

    lift to another participant this is added to

    the mileage rate)

    5p

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    http://www.eastsussex.gov.uk/roadsandtransport/publichttp://www.eastsussex.gov.uk/roadsandtransport/public
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    Taxis will only be reimbursed in exceptional circumstances, for example, a

    taxi is required for medical reasons or because it is impractical to use an

    alternative form of transport. Prior agreement must be sought from the

    involvement organiser. If a taxi is required then the involvement organiser

    may make arrangements for the taxi fare to be billed directly to the county

    council or PCT, as appropriate.

    Care costs

    Care costs can only be claimed when they are incurred as a direct result of

    the persons involvement. These expenses should be agreed with the

    involvement organiser in advance and supported by receipts from a

    registered provider eg. nursery, childminder, personal assistant.

    Examples are:

    If a child would normally have been in childcare when the meeting takes

    place, no claim may be made.

    Where a carer needs to employ a registered care agency to look after

    their dependant while attending an involvement activity, a claim may

    be made.

    Where a service user needs the help of a personal care assistant or

    support worker to fully engage with the activity, a claim may be made.

    Payments for care costs (childcare, care for

    dependants, or support workers) may be regarded

    as taxable income by the Inland Revenue.

    Reward payments

    Where activities require a significant time commitment or specialist

    knowledge we will recognise this by offering a reward payment.

    The involvement organiser should complete a Role Description for Public /

    Service User / Carer / Patient Participation to determine whether the activity

    merits a reward payment. Activities which attract reward payments aredescribed in the table on page 6.

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    Note

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    The payment will be 20 per half-day session (up to 4 hours). Included in

    this sum is preparation (pre-reading), printing of appropriate papers, any

    phone calls, and travel time to the activity and follow-up work as required.

    The participant can decline the offer of payment if

    they wish and be involved on a voluntary unpaid

    basis.

    Exemptions from reward payments

    Where service user, carer or patient representatives are paid by anotherorganisation for participating in a meeting or training activity they are not

    eligible to receive further payment under this policy. For example, the person

    may be paid by a voluntary or statutory organisation as part of their job.

    Where an individual attending a meeting is also affiliated to a user group,

    community group or other similar organisation and chooses to waive their

    right to payment under this policy, the organisation that they are affiliated to

    may not claim the payment on their behalf.

    In certain situations we may choose to contract with a user group or othersimilar organisation to run service user, carer or patient events. In such

    cases the organisation will be invited to submit an inclusive quote to cover

    their full costs, including payment to service users, carers and patients. The

    organisation running the activity or event will be expected to make the

    necessary arrangements to reward the contribution made by service users,

    carers, patients and members of the public. This will be in line with payments

    made under this policy.

    Tax and benefit implications

    The provision of payment under this scheme including care costs, reward

    payments and vouchers (see Other methods of reimbursement below) will

    be regarded as taxable income and may affect a persons benefits. Further

    advice and information can be obtained from the Benefits Agency or local tax

    office.

    It is the responsibility of service users, carers, patients and members of thepublic to declare payments in relation to tax, state benefits and earnings.

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    Note

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    Ability to participate does not assume that an individual is capable / fit for

    work within the rules governing benefit payments.

    While the payment is for work undertaken, participating individuals are not

    employees of the county council or the PCT.

    Procedure for reimbursement of expenses andclaiming payments

    If a person is participating on a regular, on-going basis, the involvement

    organiser responsible for the activity will provide the service user, carer,

    patient or member of the public with:

    a role description (Appendix 1),

    a letter of agreement (Appendix 2), and

    an About you form (Appendix 3).

    The purpose of the role description is to clarify expectations for both the

    participant and the involvement organiser. If there are any concerns about a

    persons capacity to fulfil the role described, the involvement organiser

    should revise the role description with the participant or the organisation they

    represent.

    If a person is involved in a number of activities, they are only required to sign

    one letter of agreement at the beginning of their involvement with us.

    We ask participants to complete the About You form (Appendix 3) to

    understand who we are involving in planning and shaping services, and to

    ensure we seek the views of a range of people and groups. This form will

    remain confidential and will be kept separately from any other forms that are

    returned to us. Completion of this form is optional.

    At the beginning of a participants involvement in an activity which merits a

    reward payment, the involvement organiser should supply the participant with

    a Bank Automated Credit System (BACS) form and guidance notes

    (Appendix 4a and 4b). The involvement organiser should ensure that the

    participant is aware of the importance of providing their bank details

    promptly. The BACS form should be completed by the participant and

    returned in the envelope provided or sent to the address on the form. The

    participants bank details will be kept confidentially.

    Appendix 5 explains how the payment process works.

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    Other methods of reimbursement

    The involvement organiser should establish the preferred method of reward

    with each individual and consider the use of vouchers for those participants

    without a bank account. Requests for vouchers need to be made to the

    appropriate person in your organisation (see Contact details).

    Making a claim

    Participants should use the claim form (Appendix 6).

    When making a claim, service users, carers, patients and members of the

    public should complete the left-hand column of the expenses claim form. The

    right-hand column of the claim form needs to be completed by the

    involvement organiser, and then validated and signed prior to submission for

    payment.

    Translations and accessible formats

    If the participant requires a translation of any of the documents (for example,

    letter of agreement, role description or BACS form), the involvement

    organiser should arrange for this to be made available. The involvement

    organiser should contact the appropriate person in their organisation (see

    Contact details) who will process the application.

    If an accessible format is required, for example CD, audio tape or Braille,then the involvement organiser should contact the appropriate person in their

    organisation (see Contact details).

    Compliance with protocols and standards

    Criminal Records Bureau (CRB) checks will be required in situations where

    the role involves unsupervised contact with vulnerable people. The

    exception to this is where an individual has already registered as a volunteer

    with East Sussex County Council as all volunteers are required to have CRB

    checks.

    Participants must comply with the protocols, standards and conduct

    applicable to the area in which they are working, including showing respect

    for others and maintaining confidentiality. The involvement organiser should

    explain the expected conduct to the participant. If standards and protocols

    are breached, the organisation has the right to end the participants

    involvement.

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    Feedback to participants

    It is good practice to thank participants for their involvement. One way of

    thanking and recognising involvement is to give feedback to show how

    participants views were taken on board and what changes were made as a

    result. This shows how peoples views were valued and what the service didto make a difference. The involvement organiser should take responsibility

    for ensuring that participants are recognised in this way.

    Contact detailsEast Sussex County CouncilSt. Annes Crescent

    Lewes

    East Sussex BN7 1UE

    Adult Social Care

    Central Support Admin Team

    Tel: 01273 481565

    Email: policy&[email protected]

    Childrens Services

    Atiya Gourlay, Equality & Participation Manager

    Tel:01273 482302

    Email:[email protected]

    Governance and Community ServicesSue Buxton, Consultation and Engagement ManagerTel: 01273 481503Email: [email protected]

    NHS

    Sara Geater, Head of Engagement & Equalities

    Bexhill HospitalHollier Hill

    Bexhill on Sea

    East Sussex TN40 2DZ

    Tel: 01424 735683

    Email: [email protected]

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    Appendix 1

    Role Description for Public / Service User / Carer / Patient Participation

    Involvement organiser to complete before the start of a new activity / event.

    Name of involvement organiser:

    Phone number:

    Email address:

    Name of activity / committee / group / project

    If committee / group representation, what is the groups remit?

    Describe the role the participant will fulfil within the group, committee or project

    Would the role be most effective if the participant was:

    Public member / member of the LINk (public interest view)

    Active or recent service user / patient

    Carer

    Representative view of a particular group from a voluntary or community sector

    Are there any particular skills or knowledge you are looking for in a participant?

    Please describe the format of the group, committee or project ie. how often do you meet,for how long, where?

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    How much time per month outside of the meetings is required to fulfil the role eg. forreading of papers etc?

    Over what period will the participant be expected to undertake the role?

    What initial induction and support will you provide for the participant?

    According to the Reward and Recognition Policy of the PCTs and ESCC, public, serviceuser, carer and patient representatives may receive a reward payment for on-going orregular involvement on groups, committees or projects. Please refer to the attachedpolicy and define the level of payment that the role may attract (tick all that apply).

    Out-of-pocket expenses Reward payment

    CRB check required? Yes No

    Date of role description

    Please retain one copy of this form with the Terms of Reference of the group,

    committee or project (where appropriate).

    Provide the participant with a copy.

    Send a copy to the Consultation & Engagement Team.

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    Appendix 2

    Reward and Recognition Letter of Agreement

    To be completed by the involvement organiser at the start of a persons involvement withthe county council or the NHS

    Dear

    Re: Reward and Recognition Letter of Agreement (add name of person)

    Thank you for your interest in being involved in developing and informing the work of

    East Sussex County Council, [insert name of department e.g. Adult Social Caredepartment].

    We appreciate your contribution and in line with our Reward and Recognition Policy we will

    reward you for your contribution. This agreement outlines the terms on which this is

    offered.

    In order to receive payment you should read this letter, and sign and return the enclosed

    duplicate to me, keeping the original for you. If you need help in having this agreement

    explained to you please contact me. My address and telephone number appear at the

    bottom of this letter.

    It is your responsibility to declare payments in relation to tax, state benefits and earnings.

    If you file your own tax return, please be aware that reward payments and out-of-pocket

    expenses reimbursements should be declared as income for tax purposes. If you are in

    receipt of means-tested benefits, reward payments may affect your benefits. Check with

    your tax office or benefits advisor if you are unsure whether this applies to you.

    A copy of the role description (insert name / description of role)is included with this

    letter. When carrying out the tasks set out in the role description, your relationship with

    East Sussex County Council shall be that of a volunteer contributor, and not as an

    employee.

    The current rate for reward payments is 20 per half-day session (up to 4 hours). Included

    in this sum is preparation (pre-reading), printing of papers, travel time to the activity and

    follow-up work as required.

    Payment will be made against expenses claim forms received and verified by me.

    Payments may take up to 30 days to process and will be credited by electronic bank

    transfer. If there are any delays in payment please let me know.

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    In order to ensure that our records are kept up to date you should notify me of any change

    of circumstances, for example change of address, bank details etc.

    Prior to you undertaking any work you may be required to have a Criminal Records Bureau

    check. If you are undertaking work that involves you coming into contact with children,

    patients or vulnerable adults, you will need this clearance.

    I have also attached an About You questionnaire, which I would encourage you to

    complete, although this is optional. This form will remain confidential and will be kept

    separately from any other form you send in to us. This information helps us to ensure that

    we are seeking the views of everyone in society.

    Whilst working with us, you should comply with our protocols, standards and code of

    conduct and this includes showing respect for others and maintaining confidentiality. I will

    be explaining the details of these standards to you. If you fail to comply with these

    standards we have the right to end your involvement with us.

    You must be aware of your own responsibilities for health and safety and you must comply

    with our Health and Safety Policy.

    If you have any complaint or grievance relating to your work tasks as set out in this letter,

    you should raise the matter, in the first instance, in writing with me. If this is still not

    resolved please contact [Insert the appropriate contact details e.g. for Adult Social

    Care it will be Louisa Havers, Head of Performance & Engagement, County Hall, St.

    Annes Crescent, Lewes, East Sussex, BN7 1UE].

    Yours sincerely

    Insert Involvement organiser name

    I have read and understood the above and I agree to the terms of this letter.

    Signed (participant): Date:

    Name (please print): ..

    Also attached is the fact-sheet Rewarding your Involvement, What you should know.

    Please keep one copy of this agreement and return the second copy to:

    Involvement organiser: insert name

    Address: insert address

    Telephone no: insert contact number

    E-mail address: insert if applicable

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    Appendix 3

    About you

    We want to make sure that everyone is treated fairly and equally, and that no one gets leftout. Thats why we ask you these questions.

    We wont share the information you give us with anyone else. We will only use it to helpus make decisions and make our services better.

    If you would rather not answer any of these questions, you dont have to.

    Q1 Are you ...? Please select one box

    Male Female Prefer not to say

    Q2 Do you identify as a transgender or trans person? Please select one box

    Yes No Prefer not to say

    Q3 Which of these age groups do you belong to? Please select one box

    under 18 25-34 45-54 60-64 75+

    18-24 35-44 55-59 65-74 Prefer not to say

    Q4 What is your postcode?

    Q5 To which of these ethnic groups do you feel you belong? (source: 2011 census)Please select one box

    White British Asian or Asian British Indian

    White Irish Asian or Asian British Pakistani

    White Gypsy/Roma Asian or Asian British Bangladeshi

    White Irish Traveller Asian or Asian British other*

    White other* Black or Black British Caribbean

    Mixed White and Black Caribbean Black or Black British African

    Mixed White and Black African Black or Black British other*

    Mixed White and Asian Arab

    Mixed other* Chinese

    Other ethnic group* Prefer not to say

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    *If your ethnic group was not specified inthe list please describe your ethnic group.

    The Equality Act 2010 describes a person as disabled if they have a longstanding physical ormental condition that has lasted or is likely to last at least 12 months; and this condition has asubstantial adverse effect on their ability to carry out normal day to day activities. People withsome conditions (cancer, multiple sclerosis and HIV/AIDS, for example) are considered to bedisabled from the point that they are diagnosed.

    Q6 Do you consider yourself to be disabled as set out in the Equality Act 2010?Please select one box

    Yes No Prefer not to say

    Q7 If you answered yes to Q6, please tell us the type of impairment that applies toyou. You may have more than one type of impairment, so please select all thatapply. If none of these apply to you please select other and give brief details of theimpairment you have.

    Physical impairment Sensory impairment (hearing and sight)

    Long standing illness or health condition, such as cancer, HIV, heart disease,diabetes or epilepsy

    Mental health condition

    Learning disability

    Prefer not to say

    Other*

    *If other, please specify

    Q8 Do you regard yourself as belonging to any particular religion or belief?Please select one box

    Yes No Prefer not to say

    Q9 If you answered yes to Q8, which one? Please select one box

    Christian Hindu Muslim Any other religion, please specify

    Buddhist Jewish Sikh

    Q10 Are you ... Please select one box

    Bi/Bisexual Gay woman/Lesbian Other

    Heterosexual/Straight Gay Man Prefer not to say

    Thank you for providing this information.

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    Appendix 4a

    BACS (Bank Automated Clearing System) Payments to SuppliersWe use BACS to make payment directly into your bank or building society account (or the accountyou have named to receive the payment). If you are in any doubt about how to fill in this form,please contact your bank / building society for advice. Please use BLOCK CAPITALS to fill in thisform.

    Your name (as it appears

    on your account) or

    The name of the accountto receive payment

    Bank / building society sort code Account number

    Bank / building society name

    Bank / building society

    reference number (ifapplicable)

    Bank / building society name

    Bank / building society address

    Postcode

    If you have an email address, please enter it below and we will email you to tell you when the

    money is being paid. Or you can tell us your fax number. If you do not have an email address orfax number we will write to you at the address you have given above.

    Email address: Fax number:

    Signature: Date:

    Name (in BLOCK CAPITALS):

    Please return this form to: Serco Accounts, PO Box 2681, Uckfield, East Sussex, TN22 1WT

    Email: [email protected] Fax: 01825 745 637

    Office use only Vendor number:

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    Name:Address:

    Postcode: Tel. number:

    mailto:[email protected]:[email protected]
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    Appendix 4b

    Payment of your Reward & Recognition payment

    We will normally pay you through BACS (Bank Automated Clearing System). This has the

    following benefits to you:

    The payment goes directly into your bank account.

    You dont have to pay cheques into the bank and wait for them to clear. This saves

    you time and means the money is available to you more quickly.

    The money will be in your account within two working days from the date shown on

    the payment advice we will send you.

    There is no risk of the payment made to you being lost or stolen, as there could be

    with a cheque.

    Completing the BACS form

    You do need to fill in a BACS form.

    The form must be fully completed.

    You can post the form to the address below, or you can send it by fax or email.

    By post: Insert your address details here

    By email: Insert your email address here

    (Please put BACS insert your ref herein the title of your email)

    By fax: Insert your fax number here

    If the space for your account number or the building society reference number is toosmall please ask your bank or building society for advice. You must not make the

    boxes bigger or write more than one letter or figure in each box.

    If you have a Lloyds or Girobank account with a non-standard account number (that

    is, one that is not exactly 8 digits) please ask your bank for advice about filling in the

    form. We cannot make payments directly into Post Office accounts or certain other

    bank and building society accounts. If you are in any doubt whether your account

    can accept the payments, please ask your bank for advice.

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    BACS payments

    When we make a payment to you by BACS we will send you a separate remittance

    advice. This will detail what the payment is for and when it will arrive in your bank

    account. The remittance advice will be e-mailed or faxed to you. In the unlikely

    event your payment does not arrive in your account on the date stated please

    telephone the Accounts Team on 01825 744551 so that the matter can beinvestigated.

    If, in the future, there is any change to the bank or building society details you have

    provided please inform us, preferably in advance, and we will send you a new form to

    complete. If you do not inform us of these changes in advance, your bank or building

    society may reject the payment. If this happens your payment will be delayed.

    If you have any queries concerning this information or the BACS form that have not

    been explained above please contact the Accounts Team of SERCO who deal with

    this work on the councils behalf (telephone 01825 744551).

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    Appendix 5

    Process for payment flowchart

    Reward and recognition policy 25January 2012

    One-off event Regular or on-goingparticipation in an activity

    Complete a role description,and send a copy to:

    Your departmental

    Engagement Team

    the participant, and retain a copy for your

    records

    Letter of agreement to besigned by participant (if first

    time registered)

    Copies of the claim form issued to participants atthe activity

    Inform budget holder of likelylevel of reimbursement

    Participant completes the claim form

    Completed forms sent to:Finance Team for processing if BACS transfer

    ASC only - Engagement Team/Central Support Admin.

    Claim forms are collected, and validated and signed bythe involvement organiser

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    Appendix 6

    Out-of-pocket expenses and reward andrecognition claim form

    Please use CAPITAL LETTERS when completing the form

    Name:

    Address:

    Postcode:

    Telephone number:

    Email (if appropriate):

    What activity are you claiming for?

    Name of activity / meeting:

    Description of activity / meeting:

    Date of activity: / / (DD/MM/YYYY)

    Name of event organiser:

    Reward payment claimant This column to be completed by theinvolvement organiser

    Reward payment agreed?

    Yes No

    Number of sessions:(approx 4 hours each)

    Cost @ 20 per session

    Reward payment to be made in vouchers (forclaimants without a bank account)

    Yes No

    Type of expenses claimed (completed by claimant) This column to be completedby the involvement organiser

    Reward and recognition policy 26January 2012

    Office use only

    Vendor Number:

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    Travel by private car @ 45p per mile: miles

    Travel by motor cycle @ 24p per mile: miles

    Travel by pedal cycle @ 20p per mile: miles

    Number of passengers (if any):

    Passenger mileage costs(5p per mile per passenger):

    Public transport type: (receipt required)

    Other expenses (eg. parking, taxi*):

    * only if pre-authorised by involvement organiser (receipt required)

    Care costs (if agreed in advance): (receipt required)

    Signature of claimant: Claim total:

    Please send completed forms to: (Delete as applicable)

    Adult Social Care - Central Support Admin, Adult Social Care, County Hall, St. AnnesCrescent, Lewes, East Sussex, BN7 1UE

    All other departments - CRD Finance (AP), D Floor, East Block, County Hall, St. AnnesCrescent, Lewes, East Sussex, BN7 1UE or email to [email protected]

    Please note that it is your personal responsibility to declare reward paymentsreceived from us to Jobcentre Plus or other benefits agencies and to HMRC inrespect of tax liability.

    Authorised by: (Involvement Organiser / Officer signature) Date:

    Cost centre: *

    *For ASC use cost centre 3298 *For all other departments use the cost centre of the team who are running the

    activity.

    mailto:[email protected]:[email protected]