RETURN LEGACY Distributorship Policies and Procedures … · POLICIES & PROCEDURES FOR INDEPENDENT REPRESENTATIVE The Company Policies and Procedures define the rights, duties and

Return Legacy Distributorship Policies & Procedures 1 | V2.0/09/2018 Updated

RETURN LEGACY Distributorship

Policies and Procedures

MALAYSIA

RETURN LEGACY SDN BHD (1080589-X)(AJL932074)

Block K-3-1 & 3, Pusat Perdagangan Kota Damansara, No. 12 Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor

Tel: 03-6144 6399 Email: [email protected] Website: www.returnlegacy.com


Contents

CODE OF ETHICS ................................................................................................................................................3

DEFINITION .........................................................................................................................................................4

PART 1: APPLICATION TO BECOME DISTRIBUTOR ..............................................................................5

Section 1: Becoming a distributor - Eligibility ...................................................................................................5

Section 2: Husband and Wife as Combined Business Entity .............................................................................6

Section 3: Independent Distributor .....................................................................................................................6

Section 4: Surrendering a Distributorship. .........................................................................................................7

Section 5: Bonus .................................................................................................................................................7

PART 2: COMPLIANCE AND RESPONSIBILITY OF DISTRIBUTOR ....................................................7

Section 1: Compliance ........................................................................................................................................7

Section 2: Non-Competition ...............................................................................................................................8

Section 3: Misrepresentation ..............................................................................................................................9

Section 4: Prohibition from Diagnosis ...............................................................................................................9

Section 5: Anti-inventory Loading, Stock Piling or Pyramiding or Dumping of Products ..............................10

PART 3: RULES TO PROTECT DISTRIBUTOR NETWORK ..................................................................10

Section 1: Sponsoring .......................................................................................................................................10

Section 2: Changing of Sponsors ......................................................................................................................10

Section 3: Death and Inheritance ......................................................................................................................11

Section 4: Suspension & Termination ..............................................................................................................11

Section 5: Trademark, Advertisement & Copyrighted Materials .....................................................................13

Section 6: Pricing .............................................................................................................................................15

Section 7: Suspension and Termination of Bonuses, Incentives and Benefits .................................................15

PART 4: PRODUCT WARRANTY .................................................................................................................16

Section 1: Cooling Off Period ..........................................................................................................................16

Section 2: Exchange Policy ..............................................................................................................................16

Section 3: Return / Exchange (Defective or Damaged upon receipt) ...............................................................17

Section 4: Buy Back Policy ..............................................................................................................................18

PART 5: ORDERING AND SHIPPING PROCEDURE ................................................................................19

PART 6: USE OF INTERNET / WEBSITE ....................................................................................................21

PART 7: INDEMNITY ......................................................................................................................................22

PART 8: RIGHTS OF RETURN LEGACY ....................................................................................................22

PART 9: ENGLISH VERSION SHALL PREVAIL .......................................................................................22


CODE OF ETHICS

As a distributor (IR), you are to adhere strictly and totally to the following principles in carrying out the

day to day business.

1. To uphold and follow the Business Rules and Regulations and the Code of Ethics of RETURN

LEGACY and observe total business etiquette whilst conducting business and observing the

spirit of these rules.

2. To present truthfully and honestly the RETURN LEGACY Compensation plan and products as

sanctioned in the official RETURN LEGACY literature.

3. To be courteous, tactful and prompt in attending to the needs of customers and to follow

procedures as set out by RETURN LEGACY in respect of replacement of return of the products.

4. To conduct business in the highest standards of integrity, sincerity and responsibility.

5. To respect and carry out the roles and responsibilities of a distributor (IR) as set forth herein.

6. Not to make use of any form of RETURN LEGACY trade mark, trade name, logo, copyrighted

materials, literature, promotion items or any form of RETURN LEGACY resources for the

generating of other business interests.


DEFINITION

For the purposes of the Return Legacy distributorship policies & procedures, unless the context otherwise requires

or unless repugnant to or inconsistent with such context, the following words expression shall have the following

meanings :

“The Company”

The Company RETURN LEGACY SDN. BHD, is a private limited company registered in Malaysia and having

its principal place of business at Pusat Perdagangan Kota Damansara, Selangor.

“Distributor”

Distributor means “Independent representative” and refers to any person or persons or company who wish to sign

up with Return Legacy to market the Company products and services.

“Retail Customer”

Shall means a customer’s who purchase product direct from Return Legacy Official e-Commerce Website.

“Sponsor”

Shall mean an existing distributor who introduces to the Company an applicant for appointment as a distributor,

who will in turn becomes a distributor upon the Company’s acceptance of his/her Distributor Application.

“Upline”

Shall means a distributor’s sponsor and the distributor’s own Upline.

“Downline”

Shall means a distributor’s own recruited distributor(s) and the Distributor’s recruited distributor’s downline and

so forth.

“WP”

Shall mean “World Point”


POLICIES & PROCEDURES FOR INDEPENDENT REPRESENTATIVE

The Company Policies and Procedures define the rights, duties and responsibilities of a distributor. The policies

are designed for the purpose of ensuring growth and practical business operations, which all Return Legacy

Independent Representatives will abide to fully.

PART 1: APPLICATION TO BECOME DISTRIBUTOR

Section 1: Becoming a distributor - Eligibility

1. Any individual who is of legal age (18 and above) in Malaysia can apply to be a distributor by completing

the Distributor Application Form manually or via e-registration.

2. If the applicant wishes to conduct the distributor business under a partnership and where the partnership

consists of more than one partner, then the partnership must state in the Distributor Application Form the

name of one partner who is authorized to represent and act on behalf of the partnership.

3. Where permissible by law, if the applicant is a corporation, then the applicant must submit the Distributor

Application Form together with its Certified True Copy of the Memorandum and Article of Association

and forms 24 & 49.

4. All applications must be sponsored by an existing authorised distributor.

5. An applicant is considered to be a distributor of the Company when the Company accepts the distributor

application.

6. The Company reserves the right to accept and reject any application without assigning any reason

whatsoever.

7. An applicant must not be an existing agent, representative, employee or spouse of an employee of the

Company.

8. All distributorship is single distributorship. A distributor may own or have an ownership interest in only

one distributorship.

9. It is against the Company’s policy for a distributor to be sponsored under two or more distributorships.

Such conduct will result in his/her distributorship being terminated.

10. A distributor is prohibited from submitting any false or inaccurate information to RETURN LEGACY.

A distributor shall inform RETURN LEGACY of any changes affecting the accuracy of the distributor’s

details. RETURN LEGACY reserves the right to immediately terminate any distributorship in the event

it determines that false or inaccurate information was provided by the said distributor.


Section 2: Husband and Wife as Combined Business Entity

1. Husband and wives may only apply to be a distributor as one combined business entity.

2. However, should two existing independent representatives marry they may choose either to resign one

independent representative distributorship and relinquish the rights to his or her whole network of

distributors and join the other spouse’s distributor as a co-business entity or, to keep their respective

individual distributors and to operate them separately and distinct from the other.

3. Married couples are allowed to maintain two separate distributorships under the same line of sponsorship

provided they are directly sponsored by his/her spouse.

4. In the event of a divorce, the principal signatory on the Distributor Application Form shall maintain the

Distributor unless the Company receives a Certified True Copy of a Divorce Decree which orders

otherwise.

Section 3: Independent Distributor

1. An active distributor enjoys the following privileges provided by the Company:

a) Purchase Products at Distributor Price;

b) Earn retail profits;

c) Bonuses (in accordance to Return Legacy Compensation Plan);

d) Training

2. A distributor is an independent representative and shall not imply or represent himself/herself as a

franchisee, partner, employee, agent or authorised representative of the Company and shall neither have

the right to negotiate or conclude any contract on behalf of the Company nor hold himself/herself as

having such a right.

3. A distributor may change its status from individual to either a partnership or where permissible by law,

a corporation, with proper documentation detailing all owners, partners, shareholders and officers of the

business entity. The individual submitting the form must provide adequate documentation verifying that

they are authorized to enter into binding contracts for the business entity.

4. When submitting the request for a change of status, the applicant must certify that the incoming partner

or if permissible, the Company does not have any interest in the RETURN LEGACY Independent

Distributor within six (6) months prior to submission of the form.

5. By signing the Distributor Application Form, he/she hereby fully agrees to be bound by the Terms and

Conditions as stipulated in the Policies & Procedures and to comply with the Direct Sales Act 1993.

6. If the distributor is a partnership, the Company reserves the right to approve or reject any change of the

distributor’s partner(s). If the distributor is a corporation, the Company also reserves the right to approve

or reject any change of the distributor’s members of the board or its shareholders.

7. All distributors have equal rights to conduct their business anywhere without any territorial exclusively

as long as the Company has established a corporate presence and approval within the said country.


Section 4: Surrendering a Distributorship.

1. A distributor may resign by giving written notice to the Company.

2. If a distributor resigns, that distributor and his/her spouse, may not apply for a new distributor for at least

six (6) months after the notice of resignation has been received by the Corporate Office. All the resigned

distributor’s downline will then be transferred to his/her immediate upline sponsor.

3. Upon resignation of distributorship, the Company reserve the rights to operate/manage the said active

account without any notice to the said resigned/terminate distributor.

Section 5: Bonus

1. A Distributor is required to maintain a monthly WP exclusively in one (1) country for bonus qualification

and commissions overriding. Bonuses are paid according to RETURN LEGACY’s Marketing Plan when

and where a distributor has maintained the required monthly WP.

2. Bonus periods are calculated on a twice a month basis and paid directly to qualified distributors. It is a

computerized online bonus statement and will be generated twice a month to qualified distributors only.

The company does not encourage mailing of bonus statements and will not entertain this request.

3. A dispute or discrepancy in the bi-weekly bonus calculation, or claim of non-receipt of bonus, must be

brought to the attention of the Company in writing within 15 days from the date the bonus is issued.

4. All bonuses that are offered by the Company are valid and redeemable only whilst the distributor’s

agreement is in force. The company reserves the right to deduct at any time at any/all the money owed

by the distributor to the Company from any bonuses due to his/her distributorship.

PART 2: COMPLIANCE AND RESPONSIBILITY OF DISTRIBUTOR

Section 1: Compliance

1. The Company reserves the rights to update, amend or delete any clause of these Policies and Procedures

hereto without notice to anyone affected by such amendments.

2. All distributors are required to comply with the Policies and Procedures of the Company. The Company

may take necessary action should any distributor violates or breaches any of these terms or provisions.

3. The distributor is responsible for bearing all costs and expenses incurred in the conduct of their distributor

business.

4. In operating the distributor’s business, he/she shall at all times protect and promote the reputation of the

Company and the products or services of the Company and shall refrain from all conducts which may be

harmful or cause damage to the reputation of the Company or to the marketing of such products/services


or inconsistent with the public interest and shall not engage in any discourteous, deceptive, misleading

and unethical practices.

5. It is the responsibility of the distributor to notify the Company in writing if there is a change of address

or contact number. This will ensure all distributor’s details are kept up to date.

6. Where any of the information declared or stated in the prescribed form is false or misleading or incorrect

or the Company has reason to believe that such information in the prescribed form is false, misleading

or incorrect the Company shall be entitled to :-

a) Terminate the distributorship; or

b) Transfer or move the distributor and/or his entire downline or part thereof to a group deemed

appropriate by the Company; or

c) Suspend the distributor for any period of time; or

d) Withhold any bonus, commission, benefits or incentives due or accrued to the distributor; or

e) Take any action deemed fit or appropriate by the Company.

7. If any mail is returned, that distributor will automatically be taken off the list and will no longer receive

any Company mails until the details of the distributor are corrected or updated.

8. Distributors are encouraged to attend the Company Meetings or Trainings. Appropriate business attire is

required at Business Opportunity Meetings and Company Training meetings.

9. Distributor shall not recruit or attempt to recruit an individual without his/her knowledge or recruit or

attempt to recruit a non-existent individual (phantom) as a distributor or fraudulently execute a

Distributor Application Form on his/her behalf.

10. No unreasonable, misleading, or unrepresentative earnings claims may be made by the distributor, as

well as no income guarantees of any kind shall be made.

11. A distributor is personally responsible and accountable for compliance with all applicable local laws and

regulations.

Section 2: Non-Competition

1. The Company strictly prohibits its distributor from joining other direct sales companies or similar trade.

2. Should it be proven beyond reasonable doubt that a distributor has knowingly approached another

distributor with the intention of introducing him/her/them into another direct sales company or influence

another distributor to leave his or her sponsor and join his/her network, that offending distributor will

have his/her Independent distributorship terminated immediately.

3. Cross-Sponsoring

a) No cross-sponsoring of distributorship shall be allowed. Cross-sponsoring in this context means:

I. Signing up an existing distributor from another group.

II. Signing up under another sponsor to operate his/her distributorship when his/her

distributorship is still valid.

III. Allowing other people or relatives to use his/her distributorship to conduct business.


b) In the event of cross-sponsoring, the following actions shall be taken:

I. The distributorship of the distributor who signs up distributor of others group shall be

terminated.

II. All distributors involved shall be transferred back to their original sponsor.

III. If distributor “A” is found to have used other people’s or relative “B’s” distributorship under

another group to carry out business; “B’s” distributorship will be terminated and all of “B’s”

downline distributors shall be transferred to “A”.

c) The Company reserves the right:

I. To withhold commission/bonus payment of the offending distributor; and/or

II. To terminate the offending distributor at the company’s discretion.

Section 3: Misrepresentation

1. Distributor shall not misrepresent the Company’s products and or its Compensation Plan in any manner

whatsoever at any time.

2. Misrepresentation includes, but is not necessarily limited to the following:

a) Making a representation of the Company’s products which are not specifically stated by the

Company in its literature.

b) Revealing the Compensation Plan to any person without clearly advising them that no remuneration

is received solely for enrolling or sponsoring new distributors.

c) Revealing the Compensation Plan to any person without clearly advising them that there is no

requirement to pay a fee or purchase any products other than the joining fee to become a distributor.

d) Stating that any person has made or may make any specific income through the use of the

Compensation Plan and/or by the sale of the company’s products whether by specific example,

geometric progression, or otherwise. Unless in the same presentation, it is stated that said

hypothetical or potential earnings do not constitute typical or average earning, as earnings may vary

due to individual efforts, geographical location, timing and many other factors.

e) Re-packaging, re-labelling, selling or attempting to sell the Company’s products under any other

name, packaging or label.

Section 4: Prohibition from Diagnosis

1. Distributors are prohibited from diagnosing or purporting to diagnose any medical condition or prescribe

Distributor products as a specific treatment for any disease or condition (Example: stating the product

can “cure”).

2. Each distributor shall hold the Company harmless from any claim, damage or liability arising out of the

conduct of the distributor business.


Section 5: Anti-inventory Loading, Stock Piling or Pyramiding or Dumping of Products

1. The Company strictly prohibits the purchase of inventory in unreasonable amounts solely for the purpose

of qualifying for bonuses or rank advancement in the marketing programme.

2. All forms of stock-piling or pyramiding for the sole purpose of qualifying for bonuses or rank

advancement in the marketing program are strictly prohibited.

3. The Company strictly prohibits sales of its range of products through retail stores.

PART 3: RULES TO PROTECT DISTRIBUTOR NETWORK

Section 1: Sponsoring

1. A sponsoring distributor has the responsibility to assist, train, develop and monitor a distributor whom

they introduce, in various aspects of the program. Failure to comply with this responsibility could lead

to the termination of the sponsorship.

2. In addition, every person has the initial right to choose his or her own sponsor. If two distributors claim

to be the sponsor of the same new distributor, the Company shall regard the first completed application

received by the Corporate Office as the controlling sponsor.

Section 2: Changing of Sponsors

1. The Company prohibits the changing of sponsors, due to the destabilizing effect it can have on the

distributor force.

2. If a distributor insists on changing his/her sponsor, he/she can write to RETURN LEGACY to terminate

his/her existing distributorship and wait for six (6) months before re-applying for distributorship under a

new sponsor. Or, if he/she is an inactive distributor for at least one year consecutively without any sales

transaction record. He/she can write to RETURN LEGACY to terminate his/her existing distributorship

and re-applying for distributorship under a new sponsor on the next day after the termination.

3. A distributor shall not directly or indirectly encourage, persuade, involve or assist another distributor to

transfer to a different sponsor. This includes the act of offering financial or other tangible or intangible

incentives or benefits to induce the distributor to terminate his/her existing distributorship and then re-

register under a different sponsor. Any distributor found liable to be involved in such practice may result

in his/her distributorship to be suspended or terminated immediately.


Section 3: Death and Inheritance

1. A Distributor business may be willed.

2. Legal proof of the beneficiaries to the distributor business must be provided to the Company.

3. However, the Company will only recognize one inheritor, be it individual, married couple or business

entity.

4. A distributor may appoint any person of the same nationality as his/her beneficiary. If no beneficiary is

named in the distributor Application Form, the beneficiary shall be the next of kin. However, if there is

a dispute relating to the beneficiary after the death of a distributor, the appropriate court shall decide the

beneficiary. RETURN LEGACY reserves the right to suspend any benefits including but not limited to

bonuses and commissions until a final decision is made by the Court.

5. A distributor shall not transfer, allocate, or otherwise transfer any right conveyed by under his/her

distributorship to any person without the written approval from RETURN LEGACY. A distributor may

delegate his/her responsibilities but be and is ultimately responsible for insuring compliance with the

applicable laws and regulations.

Section 4: Suspension & Termination

1. The Company reserves the right to suspend and terminate any distributor found to have violated and

breached the provisions of Policies and Procedures as amended from time to time.

2. The Company may terminate the appointment of a distributor at any time by not less than seven (7) days’

notice in the event:

a) The distributor breaches any law or regulations governing or regulating direct sales; or

b) The distributor breaches any of the Rules and Regulations herein or the Code of Ethics; or

c) The conduct and actions of the distributor adversely affects or is likely to adversely affect the

interests, image or reputation of the Company; or

d) The distributor commits a criminal offence or an act of bankruptcy; or

e) In the opinion of the Company the distributor is not a fit and proper person to be a distributor of the

Company; or

f) Where any statement or declaration in the distributor’s application form to the Company contains

any false misleading or inaccurate information; or

g) Where the Company receives any complaint against the distributor which in the sole opinion of the

Company warrants the termination of the distributor’s appointment.

3. A distributor is deemed to be in breach of this policies and procedure when his/her Associate engages in

any conduct which if the Associate is a distributor, would tantamount to a breach of this Agreement and

as such would entitle the Company to exercise its rights under this section.

4. An “Associate” means :


a) If the distributor is accustomed or under any obligation, whether formal or informal, to act in

accordance with the directions, instructions or wishes of another person (whether alone or together

with others) - that person;

b) Any person who controls or is in a position to control, whether alone or together with other person,

the distributor.

c) It is incumbent on the distributor to prove that the relevant person identified by the Company as an

Associate of the distributor is not an Associate of the distributor.

d) The Company may suspend a distributor where in the opinion of the Company the distributor has

breached or may be in breach of this agreement. The suspension will remain in place until the

distributor’s breach or alleged breach is rectified to the Company’s satisfaction.

5. If a distributor is suspended:

a) The benefits of the Return Legacy independent distributorship including entitlements (if any) to

bonus payments will be deemed to have ceased accruing from the commencement of the week in

which his/her breach occurred or is alleged to have occurred (the Effective Date) and where the bonus

payments, for the week in which the alleged breach has occurred, have been paid to a distributor,

such payment must be refunded to the Company by the pending resolution of the dispute.

b) If the breach or the investigation into the alleged breach is waived or resolved (as the case may be)

in the distributor’s favour, the suspension ceases and entitlements to bonus payments and to benefits

of the independent distributorship resume as from the Effective Date.

c) If the Company determines that there has been a breach of the Policies and Procedures by the

distributor, the Company may terminate his/her appointment as distributor of the Company effective

from the date with no entitlement to the benefits from that date.

d) The termination of the appointment by the Company will be notified in writing. Notice of termination

given by the Company shall be directed to the distributor’s last known address as recorded in the

Company’s records by registered post and shall be deemed to be received the day immediately

following dispatch. If that day is Saturday, Sunday or public holiday at the place of receipt, then the

notice shall be deemed to be received on the next succeeding general business day at that place.

e) In addition, the distributor shall not for a period of three (3) years from the date of such termination

recruit or attempt to recruit by any means whatsoever any distributors of the company to join

(whether directly or indirectly) another direct or multi-level marketing company.

6. The suspended or terminated distributor is not permitted, either directly or indirectly, from entering into

the premises of the Company, purchasing products, holding and attending meeting or incentive trips, to

participate in the building, sponsoring or development of any of the Company’s distributorships. He/she

shall cease to identify himself/herself as the Company’s distributor and shall covenant not to influence

existing distributor, employees or agents of the Company or its subsidiaries in any manner that may be

detrimental, prejudicial, and adverse or which may disrupt the operations or image of the Company.


7. Any distributor whose distributorship has been suspended/terminated shall no longer be entitled to the

status of his/her distributorship and all of RETURN LEGACY’s compensation plan, benefits and

entitlements. The resigned, suspended or terminated distributor shall has no further claims whatsoever

against the Company. A distributor who has resigned or been suspended or terminated can reapply for a

new distributorship after his/her resignation, suspension or termination subject to the Company’s

approval.

8. Any person reapplying to become a distributor of the Company shall not lay claim to any of his/her

bonuses/incentives, ranks or positions, which he/she enjoyed or held prior to his/her

suspension/termination or resignation.

9. Upon resignation/termination of a distributor’s appointment, the distributor’s downline may be

transferred upwards subject always that the Company shall be entitled to withhold or suspend the transfer

of the distributor’s downline until such time as the Company deems fit or maintain the status quo by

substitution of the distributor with a representative assigned by the Company.

10. Upon resignation/termination of distributorship, the Company reserve the rights to operate/manage the

said account without any notice to the said resigned/terminate distributor.

11. For distributor disputes, the Company reserves the right to call upon an independent Board of inquiry to

investigate into any disputes or breaches of policy by any distributor. The Board’s decision shall be final

and no appeals shall be entertained.

12. The Company may at any time apply any part of any amount owing (whether payable or not) to the

distributor by the Company, including, but without limitation bonus, in or towards satisfaction of any

debts or money owing by the distributor to the Company.

13. The Company reserves the right to claim damages from the suspended or terminated distributor if he/she

is in breach of the Rules & Regulations or has participated in any other actions that may cause losses in

terms of financial or otherwise to the Company.

Section 5: Trademark, Advertisement & Copyrighted Materials

1. Trademark

a) Apart from printed materials that the Company may supply and/or sell to distributors, a distributor

should not use the name of the Company, its logo, trademark(s), and/or other representation of the

Company without prior written approval of the Company. Upon expiration, suspension/termination

of a distributorship, the affected distributor:

I. Shall discontinue the use of all the Company’s logo, trademark(s), and/or any other

representations; and

II. Shall not use any name, sign, label, stationery, products name, copyrights, designs and/or

any printed material related to any of the Company’s products.


b) Distributor may not register or use any of the Company’s name(s), trademark(s), logo(s) or product

name(s) in any website, URL (Uniform Resources Locator) address, Domain name, electronic media

advertising or other forms of advertisement.

2. Advertisement

a) Distributor shall not advertise the Company’s products and/or its compensation plan without the prior

written consent of the Company except by use of the exact language used in the Company’s printed

materials.

b) Distributor shall not duplicate, reprint or personalized any/all Company official literature and

materials without prior written approval from the company. Any/all privately produced promotional

materials must be approved in writing by the Company prior to its publication.

c) All products of the Company shall be marketed and sold in its original form and packing. Distributor

shall not alter, relabel, repackage, re-bundle, unbundle, sell in loose form, or otherwise change any

of the Company’s products or sell any product under any names or labels other than that authorised

by the Company.

d) Distributor shall obtain prior written approval from the Company prior to selling, participating and

displaying Company’s products at trade shows/conventions.

e) Distributor shall obtain prior written approval from the Company before participating in any media

interviews, respond to any media inquiries and promote product or opportunity through any news

report or trade industry publication.

3. Copyrighted Materials

a. The Company copyrights all of its printed materials, sales aids, tapes etc in order to prevent others,

particularly competitors, from copying, altering or duplicating such printed materials or sales aids.

b. Any distributor who wishes to use the Return Legacy name, trademarks or copyrighted materials

must obtain approval from the Company by submitting to the Company, at least 14 days prior to

intended publication. All submissions must be made in writing.

c. All Return Legacy materials, whether printed, on film or produced by sound recording are

copyrighted and are NOT to be reproduced in whole or in part by distributors or any other person

except as authorized by the Company.

d) Distributor shall only use literature produced by the Company. Literature that has been photocopied

is not Company approved and is not permitted.

4. A distributor is ONLY authorized to use of Return Legacy trade/service marks on the company’s designated

name card, signboard and etc is when the distributor identify himself/herself as an INDEPENDENT

DISTRIBUTOR OF RETURN LEGACY.

5. Distributors, as independent contractors, are fully responsible for all verbal and written statements made

regarding the Return Legacy products and/or the marketing program, which are not expressly contained in

materials supplied by the Company.


Section 6: Pricing

1. Distributors must sell and distribute products according to the distributor or retail prices. No price

undercutting is allowed. The Distributor understands and agrees that any attempt by distributor to sell

products, whether directly or indirectly, at a price lower than the distributor price or over than the retail price

will result in the Company imposing a penalty of a sum of up to RM10,000.00 per product payable by the

Distributor in breach upon demand from the Company and suspension with immediate effect in accordance

to Part 3, Session 4 herein.

2. Under-pricing or over-pricing in the above context means:

a) All products of the Company shall be sold at the price prescribed or approved by the Company. No

distributor is allowed to raise or lower the price of any products.

b) No distributors are allowed to carry out their own promotion unless with prior written approval from the

Company.

c) Products obtained during promotions or with purchase offers shall be sold at the price prescribed or

approved by the Company.

d) Distributor is not allowed to instigate, encourage, indulge and teach downlines to obtain bonus

rebate/refund of commission in order to be more competitive in pricing.

e) Distributor is not allowed to purchase/sell to the staff of the Company and vice versa.

Section 7: Suspension and Termination of Bonuses, Incentives and Benefits

1. RETURN LEGACY reserves the full and absolute rights, at any point of time, to withhold or suspend or

terminate a Distributor’s benefits including but not limited to bonuses, incentives, commissions, benefits,

entitlements, etc., in the event:

a) A Distributor who is currently in the process of due inquiry conducted by RETURN LEGACY for

allegedly violating any provisions of the RETURN LEGACY Distributorship Policies and Procedures,

Code of Conduct, Marketing Plan or any of its policies; or

b) A Distributor who has been found liable by RETURN LEGACY for violating any provisions of the

Distributorship Policies and Procedures, Code of Conduct, Marketing Plan or any of its policies; or

c) Pending the finalization of transfer of the distributorship to the beneficiary; or

d) Any other causes/reasons deem necessary and fit by RETURN LEGACY.


PART 4: PRODUCT WARRANTY

Section 1: Cooling Off Period

1. Direct Sales and Anti-Pyramid Scheme Act, 1993, a cooling off period of ten (10) days will be given to

the customer in deciding to purchase the products/service. During cooling off period, the customer can

change his/her mind as to whether he/she wishes to return the products to the seller. No down payment

must be collected and no delivery of the products during this period.

2. Where the sale of the Company’s products is of a value of RM300 or more, the distributor must ensure

that the contract of sale is in writing and shall contain immediately above the place provided for signature

of the purchaser the statement “ THIS CONTRACT IS SUBJECT TO A COOLING-OFF PERIOD OF

TEN WORKING DAYS “ printed in upper case in type not smaller than 18 points and shall ensure that

the contract is signed by both the distributor and the purchaser and immediately thereafter the distributor

must give a duplicate copy of the contract to the purchaser together with a notice informing the purchaser

of his right to rescind the contract before the expiry of the cooling-off period aforesaid and a notice in

the format prescribed by the Direct Sales and Anti-Pyramid Scheme Act, 1993. In addition, the products

may not be delivered and no payment may be collected from the purchaser during the Cooling-Off Period.

3. Notice of Waiver :-

Should a customer require the product or service earlier than the cooling off period of 10 working days,

he/she can serve a Notice of Waiver after 72 hours has lapsed from the time the Sales Contract was signed.

Upon receipt of the Notice of Waiver, the seller can deliver the products and collect the payment

accordingly.

Section 2: Exchange Policy

1. Exchange Policy (Applicable to Distributor & Retail Customer)

a) Product purchased cannot be returned in order to refund cash.

b) If for any reasons distributors/retail customers are not completely satisfied with the products

[compliance with Rule d], distributors may return them within 30 days of purchase for an exchange.

c) Product may only be returned to exchange for different product with similar or higher value. If the

product replaced is of higher value, the distributor must pay the difference in cash. The differences

of WP for the replaced product will not be adjusted to the said distributor account.

d) The products returned for an exchange must be in good condition, usable, resellable, unopened,

sealed, unaltered and have not expired (at least 12 months shelf life).

e) The distributor must fill in the Product Return/Exchange Form and attach with the relevant tax

invoices. The product return/exchange is subjected to the approval of the Company. The Company

reserves the right to reject the return/exchange if the return/exchange does not adhere to the exchange

policy and not satisfied with the documents submitted.


f) This return/exchange policy is not applicable to the non-WP items/products, such as Marketing

Material & Sales Kits Material.

g) The product return/exchange policy is bound by the latest guidelines set out by Return Legacy Sdn.

Bhd.

Section 3: Return / Exchange (Defective or Damaged upon receipt)

1. Any distributor who received products which may have been damaged in transit; damaged due to

manufacturer’s fault or were incorrectly shipped should notify the Company within 14 days from the date

the products received.

2. Upon receiving a complaint, the Company will investigate the complaint and if the complaint is

reasonable, the Company will provide the distributor with a replacement of the product and also bear for

the re-shipping cost.

3. However, intentionally damaged products and mishandled stocks are not included in this policy.

4. The Company will not ship any replacement products unless the said damaged products/stocks, a copy

of the Product Return/Exchange Form and proof of purchase receipts (Tax Invoice/Delivery Order) had

reached the Company and return/exchange is subjected to Company’s approval.

Instructions and procedures for claiming Return / Exchange of defective products as below:-

1. All products for return/exchange must have at least a 12-month shelf life before its expiry date.

2. Product consumption for all the return/exchange must contain at least 80% unconsumed/unused.

3. No replacement shall be made if the return/exchange product consumption has consumed more than 20%.

4. Return Legacy will not accept any return/exchange for any product which is no longer available or

discontinued.

5. The distributor must inform the Company and attach the following documents before returning the

products:

a) Product Return/Exchange Form

b) Reasons and product quantity for the return/exchange

c) Copy of Tax Invoice/Delivery Order

d) Photos of the Products to be returned

6. Return Legacy reserves the right to approve or reject this return/exchange.


Section 4: Buy Back Policy

1. The Direct Sales Act, 1993 requires all distributors to produce their Sales Receipts to the Company as

evidence that legitimate sales are made to legitimate consumers in order to receive bonus payments.

2. When making a purchase of Return Legacy products, each distributor must confirm to have supplied to

or received orders from customers and/or consumed at least 70% of Return Legacy products previously

purchased and supplied. In Return Legacy’s Compensation Plan, there is no requirement for inventory

loading and therefore all distributors should only purchase a reasonable quantity of products to service

their customers or for personal consumption.

3. In the event after such an assurance, a distributor may still have some substantial amount of unsold Return

Legacy product(s) at hand which were purchased within a 3-month (90 days) period and still in a re-

saleable condition, the distributor may return the unsold, re-saleable stocks to the Company for a full

credit towards the exchange of another product(s) through the Company‘s buy-back Policy. No WP shall

be given for such buy-back stocks. A Product Exchange & Return Form and purchase receipt (Tax

Invoice) must be submitted with the unsold, re-saleable product(s) to the Company as a proof of purchase.

4. If a distributor requests a full refund of money for the unsold, re-saleable product(s), such request shall

be deemed an intention to resign from his/her Independent distributorship with the Company. In this case,

the Company shall accept the product return through its Buy-Back Policy, and make a full refund at

distributor price, less all bonuses and incentives paid to the resigning distributor. The Company shall also

deduct all the bonuses paid from all upline sponsors and who received payment of incentives/bonuses on

the returned product(s).

5. Re-saleable condition means unused/unopened product(s) with the seal intact, good labels; un-spoilt

packaging; and reasonable balance of expiry date which other distributors are still willing to purchase.

6. 10% of distributor/retail customer price will be deducted for administration cost of products returned.

7. Refund for the returned products would be released 1 month after finalizing the return.


PART 5: ORDERING AND SHIPPING PROCEDURE

1. All products can be purchased directly from the Company or by way of online purchase.

2. Proprietary rights to the product will only pass from the Company to the customer upon the Company’s

receipt of full payment by the distributor and acceptance of the purchase order by the Company.

3. All Sales Sponsoring Aids sold by the Company does not carry any WP and does not count towards any

bonus computation.

4. The Company will accept orders:

a) Through Return Legacy online purchase system or

b) In person at Sales Counter at Corporate Office.

Important: Always insists on getting your distributor Tax Invoice whenever you make any purchase.

5. Do not send cash. If a distributor chooses to do so, he/she will do so at his/her own risk as the Company

cannot guarantee any receipt of payment.

6. Payment may be made by:

a) Cash (if the purchase is made at the Sales Counter). No cheque payment is accepted;

b) Online Transfer (GIRO); or

c) Credit Card (Visa / MasterCard / Debit Card).

7. Deposit of funds can be made to the following bank account:

Banker : Maybank Berhad

Account Name : Return Legacy Sdn. Bhd

Branch : Giza Mall, Kota Damansara

Account Number : 512754516177

Banker : Public Bank Berhad




Banker : CIMB Bank Berhad


Branch : The Strand, Kota Damansara


8. All back orders must be collected personally at the Sales Counter. Proof of purchase must be produced

when claiming back-orders.

Note: All distributors have the right not to make a back order purchase if they choose not to do so.


9. Delivery Orders:

a) All online orders received from Monday to Friday before 12:00 midnight will be processed on the

next working day and will be delivered within 3 to 7 working days except outskirt areas. Orders will

not be sent or delivered to a P.O. Box address.

b) The Company shall attempt a maximum number of two (2) deliveries to your address per order and

in the event, you or your representative are unable or shall fail to receive the parcel at both attempts,

the parcel shall be returned to the Company’s Sales Counter. Any redelivery attempts thereafter or

change of delivery address shall incur a reshipment fee to be paid by the distributor before the said

redelivery attempt. All parcels returned to the Sales Counter shall be retained for a maximum

duration of three (3) months from the date of the purchase order. Any parcels not claimed or retrieved

after the expiry of three (3) months are deemed to be forfeited.

c) When "self-collect" is to be made by you and you fail or neglect to collect any products and/or

Marketing Material & Sales Kits Material purchased from the Company within three (3) months

from the date of purchase, the "self-collect" products and/or Marketing Material & Sales Kits

Material is deemed to be forfeited after the aforesaid period of three (3) months has elapsed.

d) The Company reserves the right to revise the shipping and handling charges from time to time.

e) Distributor shall check on the Tax Invoice/Delivery Order when an order is received.

f) If an item is missing or dented from an order and there is not back order, please email or contact/call

the Customer Service Department within 14 working days.

10. All distributors should check their order or goods are correctly stated in the Tax Invoice/Delivery Order

and are in order BEFORE leaving the Sales Counter and notify the Customer Service Department of any

missing items.

11. Upon receipt of an order according to the Tax Invoice/Delivery Order details, the distributor must sign

on the Tax Invoice/Delivery Order to acknowledge full receipt. The Company will not be responsible for

any discrepancy claims made after the distributor has left the counter.

12. Any requirement to return any product(s) and/or sales aid to the Corporate Office, please contact the

Customer Service Department before returning the goods.


PART 6: USE OF INTERNET / WEBSITE

1. Distributors may create a personal home page to provide and share information on their business and

themselves with friends and downlines.

2. Distributors’ website must be pass code protected. Such pass codes must not be easily determined by

uninvited individuals seeking entrance.

3. Use of the website or any broadcast communication methods, including mass mailing, telemarketing,

national or international advertising through radio, television, facsimile services, computer

communications network or any other means by which person to person contact is not present, as a

channel for the dissemination of mass communication or information whether in graphic, printed or

audible form with the purpose of offering business opportunities, securing customers, selling or to

promote the sales of products, or the sales or offer for sale of business support materials by Distributor

is prohibited.

4. Distributors are prohibited from using the website for sending, transmitting or otherwise communicating

of any unsolicited e-mail messages to persons with whom the Distributor does not have a pre-existing

personal or business relationship.

5. Website’s content must comply with Return Legacy’s and must contain a privacy statement that is

consistent with local laws.

6. Websites are not to be operated and maintained in compliance with all Malaysia laws, regulations and

codes and there shall be no unauthorized use of intellectual property rights of others.

7. Distributors shall not without the written consent of Return Legacy, use Return Legacy’s intellectual

property including trade or service marks or any variations likely to cause confusion with Return

Legacy’s trade or service marks in their website addresses or e-mail addresses including a meta tag or

other site locator.

8. Distributors shall not make any representations in their websites that express or imply in any manner to

guarantee success in any aspect of the Return Legacy Business Opportunity.

9. Any advertising online pertaining to the Company’s products, campaigns and promotions shall be

published upon obtaining prior written approval from the Company.


PART 7: INDEMNITY

1. The distributor shall indemnify and keep the Company indemnified against all costs, claims, fees

(including legal fees on a solicitor’s client basis in the event of court action) and expenses incurred by

and/or made against and upon the Company by any person due to any breach or violation of the policies

and procedures contained herein.

2. The distributor shall at all times indemnify and keep the Company indemnified against all summons,

action, proceedings, claims and demands, costs, damages, losses, liabilities, penalties, fines and expenses

which may be imposed by any relevant appropriate authority or which may be levied, brought or made

against or which it may pay to sustain or incur by reason of any act or omission of the distributor in

conducting its distributor business.

PART 8: RIGHTS OF RETURN LEGACY

RETURN LEGACY reserves the full and absolute rights, at any point of time, even without any prior notice to

change, vary or amend or modify the RETURN LEGACY Distributorship Rules and Regulations, Code of

Conduct, RETURN LEGACY Marketing Plan and any of its policies and to withdraw or suspend or terminate

the distributorship of any Distributor or person as and when necessary.

PART 9: ENGLISH VERSION SHALL PREVAIL

In the event of doubt as to the true meaning concerning this RETURN LEGACY distributorship Rules and

Regulations, or any portion thereof in relation to its translated versions, the English version shall prevail.

Return Legacy 作业政策与程序 1 |

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经销商作业政策与程序

马来西亚

RETURN LEGACY SDN BHD (1080589-X)(AJL932074)

Block K-3-1 & 3, Pusat Perdagangan Kota Damansara, No. 12 Jalan PJU 5/1, Kota Damansara, 47810 Petaling Jaya, Selangor

Tel: 03-6144 6399 Email: [email protected] Website: www.returnlegacy.com


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目錄

经销商商德准则..................................................................................................................................................................... 3

定义 ........................................................................................................................................................................................ 4

作业政策与程序..................................................................................................................................................................... 5

第一项：经销商的委任 .................................................................................................................................................... 5

第一部分 : 成為经销商 - 资格 ..................................................................................................................................... 5

第二部分 : 夫妻结合申请单一经销商籍 ..................................................................................................................... 6

第三部分 : 独立经销商拥有权 ..................................................................................................................................... 6

第四部分 : 放弃经销权 ................................................................................................................................................. 7

第五部分 : 奖金 ............................................................................................................................................................. 7

第二项：经销商的职责 .................................................................................................................................................... 7

第一部分 : 遵守规则 ..................................................................................................................................................... 7

第二部分 : 不竞争 ......................................................................................................................................................... 8

第三部分 : 误导 ............................................................................................................................................................. 9

第四部分 : 禁止诊断 ..................................................................................................................................................... 9

第五部分 : 购买大量存货，囤积居奇及金字塔式销售或产品倾销........................................................................ 10

第三项 : 维护经销商体系的原则 ................................................................................................................................... 10

第一部分 : 推荐 ........................................................................................................................................................... 10

第二部分 : 转移 / 更换推荐人 ................................................................................................................................... 10

第三部分 : 逝世及继承 ............................................................................................................................................... 11

第四部分 : 暂停/冻结或终止经销权 ......................................................................................................................... 11

第五部分 : 商标、广告和版权物 ............................................................................................................................... 13

第六部分 : 定价 ........................................................................................................................................................... 14

第七部分 : 暂援和终止红利、奖励与福利 ............................................................................................................... 15

第四项 : 产品保证 ........................................................................................................................................................... 15

第一部分 : 冷却期 ....................................................................................................................................................... 15

第二部分 : 換货政策 ................................................................................................................................................... 16

第三部分 : 退回 / 替換 (收到貨后有缺陷或损坏) .................................................................................................... 16

第四部分 : 购回政策 ................................................................................................................................................... 17

第五项 : 订购和运送程序 ............................................................................................................................................... 18

第六項 : 互联网 / 网站的使用 ........................................................................................................................................ 20

第七项 : 赔款 ................................................................................................................................................................... 21

第八项 : RETURN LEGACY 权利 ............................................................................................................................... 21

第九项 : 英语版本为准 ................................................................................................................................................... 21


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经销商商德准则

身为经销商，您必须同意在进行每日业务时绝对严厉遵守以下准则：

1. 遵循商业规章，RETURN LEGACY 的商业守则和作业政策并在执行业务时，不辱上述条规

的精神。

2. 以确实和诚恳的态度推介 RETURN LEGACY 奖金制度和产品。

3. 保持有礼，机智及有效率的处理顾客需求并依照 RETURN LEGACY 的换货或退货程序为

顾客服务。

4. 在执行业务时，必须保持廉正，诚挚和有责任的态度。

5. 尊重 RETURN LEGACY 所规定的经销商责任与守则，并且贯彻执行。

6. 不得使用任何 RETURN LEGACY 的商标，名称，标志，版权物料，刊物，宣传简章或

其它形式的 RETURN LEGACY 资源，作为发展其他业务图利之用。


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定义作为 Return Legacy 经销商藉作业政策与程序的定义，除非有关内容有所异议或不一致，以下定义将被

采用 :-

公司

公司或 RETURN LEGACY SDN BHD，一间在马来西亚注册的私人有限公司。它的营业基地设立在雪

蘭莪 Pusat Perdagangan Kota Damansara (ENCORP STRAND GARDEN OFFICE) 商业大楼。

经销商

经销商的意思是独立经销商以及有關欲想参加 RETURN LEGACY 以销售公司的产品和服务的任何人或

公司。

零售客户

定义为从 RETURN LEGACY 官方电子商务网站直接购买产品的客户。

推荐人 / 保荐人

定义为一名现有的 ”独立经销商”，推荐一名新经销商成为RETURN LEGACY的经销商，并且在新经销

商的会员申请表格中，他的名字出现为推荐人/保荐人。

上线

推荐人/保荐人乃介绍他人向公司申请授权为经销商。

下线

即经销商所推荐/保荐的人和被推荐人的下线。

WP

定义为 ”World Point” 。


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作业政策与程序

公司的作业政策与程序阐明了经销商的权利，任务和责任。它的宗旨在于确保公司业务能实际的操作

和发展。所有 RETURN LEGACY 的经销商必须严守公司所厘定的作业政策与程序。

第一项：经销商的委任

第一部分 : 成為经销商 - 资格

1. 凡居住于马来西亚并年满法定年龄(十八岁以上)人士，皆可亲自提呈或通过电子注册填写经销商申请表格

成为经销商。

2. 若申请者欲以合伙机构进行经销商业务，及拥有多位合伙人，该机构必须以一位合伙人的名字登记并委

任及授权他/她进行经销商业务。

3. 若申请者欲以商业机构进行经销商业务，该申请者必须呈交一份经销商申请表格连同公司证明的 “协议

记录和社团合约”(Memorandum and Article of Association)，表格 24 及 49 于公司。

4. 所有申请者的推荐人必须是现有的合法经销商。

5. 申请者在获得公司接纳/批准该申请，始正式成为经销商。

6. 公司有权接受和拒绝任何人士的申请而不需给予任何理由。

7. 申请人不可以是公司现有代理、代表、员工或员工的夫婦。

8. 所有经销商藉只限于经销商个人拥有。经销商只可拥有一个经销商藉所有权利益。

9. 公司政策严禁任何经销商拥有两个或更多的经销商籍。这种行为会导致其经销商籍被终止。

10. 经销商不可提交任何错误或不正确的资料给 RETURN LEGACY。经销商须通知 RETURN LEGACY 任何

会影响经销商资料之准确性的变动。若经销商所提供的资料被发现是错误或不正确，公司有权利立刻终

止其经销商籍。


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第二部分 : 夫妻结合申请单一经销商籍

1. 夫妻可结合申请为单一经销商籍。

2. 如果两位独立的经销商结婚，他们可选择放弃其中一个独立经销商拥有权，改与配偶合伙，或夫妻可分

别保留独立经销商籍，各自发展其业务。

3. 已婚夫婦可于同一条推荐线里拥有两个各别经销商籍，前提为他们是由其配偶直接推荐。

4. 若夫妻离异，除非公司受到离婚法令之规定而依据处理，否则首要签约者将保持其经销商籍。

第三部分 : 独立经销商拥有权

1. 一名活跃的经销商可享有以下公司所提供的特权：

a) 以经销商价格购买产品；

b) 赚取零售利润 (如有)；

c) 依据 RETURN LEGACY 奖金制度所分发的奖金；及

d) 训练课程

2. 任何经销商皆为独体及自行经营，不可暗示或自称自己为公司的加盟商、合作伙伴、员工、代理商或授

权代表，既没有权利代表公司和自认本身拥有此项权利去谈判和签订任何合約。

3. 一位想从个人名誉更改为合伙机构或商业机构的经销商，必须提呈有关文件包括所有的商业拥有人，合

伙人，股东及执行人员等。申请者必须呈交申请表格以及提供相关文件以证明他/她授权进行经销商业务

及遵守公司的条规。

4. 当呈交更改身份时，申请者必须确保在未作出申请的过去六个月中，新任的合伙机构或公司不曾获取独

立经销商拥有权的利益。

5. 在签署经销商申请表格时，他/她们同意遵循作业政策与程序所规定的条文和 1993 年直销法令。

6. 如果该经销商是合伙机构，公司保留权利，可以勿须任何理由，接受或拒绝经销商更改生意合伙人。如

果该经销商是商业机构，公司保留权利，可以勿须任何理由，接受或拒绝更改董事会员或股东。

7. 只要公司已在该国设立办事处及已经获得许可，所有经销商有权在该区域推动他/她们的业务。


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第四部分 : 放弃经销权

1. 经销商可通过书信通知公司欲放弃经销权的决定。

2. 经销商一旦放弃经销权，他/她及配偶不得在公司接获其放弃经销权通知书后的六个月时间内申请为新的

经销商。所有该经销商的下线将转移给他/她的直接上线。

3. 在放弃经销权后，公司保留经营/管理该活跃账户的一切权利，而无需通知所述已辞职或终止的经销商。

第五部分 : 奖金

1. 经销商必须在一个国家维持每月的 WP，以获得奖金资格及分享佣金。当经销商维持了所规定的每月 WP

时，有关奖金将根据 RETURN LEGACY 市场计划来支付。

2. 奖金的发放为每月兩次支付给符合资格的经销商。这是电脑网上计算的奖金结单只供符合领奖金的经销

商。本公司不鼓励邮寄奖金结单，并对此请求不受理。

3. 若发现有关奖金计算出现任何错误或没有领到奖金的情况下，经销商必须在奖金发放日起 15 天之内以书

面通知公司。

4. 本公司提供的所有奖金仅在经销商协议生效时有效。公司有权在任何时候，从奖金扣除经销商尚欠公司

之款项。

第二项：经销商的职责

第一部分 : 遵守规则

1. 公司保留权利修订，修改或删除任何作业政策和程序的条规而勿需预先通知任何受影响的经销商或对他/

她作出解说。

2. 所有经销商必须依从公司的作业政策和程序。如有经销商违反任何条规，公司将有权采取适当的行动。

3. 经销商在推行自己的业务时必须承担自己所有的费用和开销。


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4. 经销商在推行自己的业务时，必须时时刻刻维护及促进公司产品或服务的声誉，且不得作出任何损害或

诽谤上述声誉，产品或服务的销售以及违反公众利益的行为；并不得使用任何不礼貌，欺骗，误导及不

道德手段。

5. 若任何有更改地址或联络电话，经销商必须以书信通知公司已确保经销商的资料被更新。

6. 在公司指定的申请表格填写的任何资料，若属假造或误导或不正确或公司有理由相信所填资料是假造或

误导或不正确，公司即有权力採取以下行动：

a) 终止其经销商籍，或

b) 转移该经销商及／或其整个组织下线或部份下线至公司认为较恰当的一个组织，或

c) 冻结经销商籍一段时间，或

d) 扣留花红、佣金、其他利益或奖励，或

e) 公司有权採取任何适当的行动

7. 若有任何经销商的书信被退回公司，他/她的名字将自动的从名单内被删除，且不再接获任何公司的书信

直至他/她的档案被更新。

8. 公司鼓励经销商经常出席公司会议或训练。在出席公司的创业说明会及课程时，衣著必须整齐。

9. 经销商不可在对方不知情的情况下保荐或尝试保荐一人，或保荐或尝试保荐一个子乌虚有的人士(幽灵经

销商)作为经销商，或欺诈性地以对方名义申请为经销商。

10. 经销商不可提出任何不合情理、误导或非代表性的收入，也不可作出任何收入保证。

11. 经销商需自行负责和遵守国家的所有法律和条规。

第二部分 : 不竞争

1. 经销商不得从事其他直销事业或销售任何与公司相同或相似的产品。

2. 若公司接获确实证据证明经销商推荐或介绍另一名经销商从事经营其他直销事业或影响其他的经销商脱

离自己的上线而加入他的组织网络，公司将有权马上终止他/她的经销权。

3. 抢线行为

a) 严禁抢线行为；抢线在这里的定义是 :

I. 保荐一位来自其他组织的现有经销商。


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II. 在其现有经销商籍还生效之际与另一位保荐人签约。

III. 让他人或近亲使用其经销商籍来进行业务。

b) 当抢线现象发生时，公司将会采取以下行动：

I. 和其他组织经销商签约的相關经销商，其经销商籍将被终止。

II. 所有涉及的经销商将被转移过户到其原有保荐人的组织。

III. 如果经销商“A”被发现利用其他组织的经销商或近亲“B”的经销商籍进行生意；“B”

之经销商籍将被终止，而其所有下线经销商将被转线过户给“A”。

c) 公司将保留以下权利：

I. 扣压该名抢线经销商的佣金/花红; 和/或;

II. 在公司酌情决定下终止该名抢线经销商之经销商籍。

第三部分 : 误导

1. 经销商不得在任何情况下以任何方式夸述公司的产品以误导公众。

2. 误导包括但不止限于下列各项:

a) 没有根据由公司出版的刊物上所载明的资料向他人介绍产品。

b) 与他人商讨奖金制度时，没有清楚解说奖金不能从只加入成为经销商或保荐他人而获取。

c) 与他人商讨奖金制度时，未向对方说明除了经销商籍费外，他/她不须缴交其它费用或购买产品。

d) 以特别例子或数目演算方式声称任何人曾经或可从公司奖金制度或售卖公司产品赚取或获得任何

指定收入。除在同样解说时，他/她必须阐明个人收入是个人的努力，地理环境，适时和其它因

素等而异。

e) 重新包装，附上标签或以任何其他名称销售公司产品。

第四部分 : 禁止诊断

1. 经销商一律不得诊断或声称公司产品可特别治疗任何疾病或情况 (例如 : 声称产品可“医治”) 。

2. 每位经销商在推行业务时，不得有任何破坏或有损公司声誉的行为。


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第五部分 : 购买大量存货，囤积居奇及金字塔式销售或产品倾销

1. 公司严厉禁止经销商为了要达到奖金制度内的奖金或升級资格而购买数量太大的产品。

2. 公司严厉禁止经销商纯粹为了获取奖金或在奖金制度中升級而进行囤积居奇及金字塔式销售。

3. 公司不允许经销商在任何零售地点出售公司系列产品。

第三项 : 维护经销商体系的原则

第一部分 : 推荐

1. 推荐人有责任督导，训练，发展和观察其推荐的经销商，未尽责的推荐人可导致该推荐权被终止。

2. 任何人有权选择自己的推荐人。若两名经销商同时宣称为同一新经销商的推荐人，公司将视最先收到申

请的推荐人为有效之推荐人。

第二部分 : 转移 / 更换推荐人

1. 公司禁止转移上线因为这会影响每层推荐网而导致不稳定的情况发生。

2. 倘若经销商坚持要更换推荐人，其解决方案即是以书面通知 RETURN LEGACY 终止其原有经销商籍；待

(6) 六个月后，在新推荐人名下重新申请成为经销商；或者，如果他/她是一名非活跃的经销商，过去连

续至少一年没有任何销售交易记录。他/她可以书面通知 RETURN LEGACY 终止他/她现有的经销商籍，

并在终止后的第二天在新推荐人名下再度重新申请成为经销商。

3. 一名经销商不可直接或间接鼓励、说服、涉及或协助其它经销商更换推荐人。这包括提供奖励或财物利

益或以其它有形或无形的方式，鼓励一名经销商终止其现有经销商籍，然后在另一名推荐人下，重新登

记经销商籍。任何一名经销商被发现介入有关活动，其经销商籍将立刻被暂停或终止。


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第三部分 : 逝世及继承

1. 经销商的业务可以遗赠。

2. 收益人必须提呈法律证明于公司。

3. 不论是个人，夫妻或商业机构，公司只承认一位继承人。

4. 经销商可以任命同一国籍的任何人为他的继承人。如果经销商申請表格没有填写继承人，那其继承人将

会是他的至亲。但是，在一名经销商逝世后出现有关继承人的争议，相关法庭将裁决继承人。直至法庭

作出最终裁决，RETURN LEGACY保留权利扣留任何利益，包括但不限制于花红和佣金。

5. 在没有获得 RETURN LEGACY 的书面同意下，经销商不可转移或分配其经销商籍下的任何权利给任何一

个人。经销商不可委派其职责给其他人，但是他本身拥有最终责任，确保遵守有关规章与条文。

第四部分 : 暂停/冻结或终止经销权

1. 若公司发现经销商触犯作业政策和程序的条文（条文在必要时可随时修订），公司有权暂停并终止其经

销销商籍。

2. 若有下列情况发生，公司可随时通过给予不少过七 (7) 天的通知以终止经销商的经销商籍 :

a) 经销商触犯法律或政府管制直销业的直销法令；或

b) 经销商触犯本公司的商业守则或道德准则；或

c) 经销商的行为举止损及或可能损及公司的利益、形象或名誉；或

d) 经销商犯下刑事罪或申请破产；或

e) 公司认为该经销商不宜成为公司经销商；或

f) 公司在该经销商呈交公司的经销商申请书内发现其中陈述或声明包含不实或不正确的资料；或

g) 当公司接到针对经销商的投诉而根据公司的单独意见认为有必要终止有關经销商的委任；

3. 若一位经销商的结/合伙人在进行其经销商事业时触犯任何作业政策和程序，他/她亦被视为触犯相同契

约，因此公司有权在此条例下对他/她采取相关行动。

4. “结/合伙人”即为：

a) 若该经销商在习惯或任何责任下，无论是正式或非正式，听从他人的指导，教导或意愿行动（无

论是个人或他人一起）。


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b) 任何人无论是个人或与他人一起可控制或有权控制该经销商。

c) 该经销商有责任提供证据以证明公司所鉴定的有关结伙人并不是他/她的结伙人。

d) 若公司认为经销商违反或可能违反契约，公司将暂停其经销权直至其对违反条约或被供称反条约

的指控提供满意的修正为止。

5. 若经销商的经销商籍被暂停：

a) RETURN LEGACY 经销商拥有权的利益包括权利（若有）直至奖金将从其违反契约或被供称触

犯契约的周期（生效日期）终止。若该周期的奖金已支付给该经销商，他/她必须将所有款项在

等待争议结果期间归还给公司。

b) 若该违反或被供称触犯契约事宜经过调查后获得解决或取消，公司将恢复该经销商的经销商拥有

权的所有利益和奖金，并从生效日起开始计算。

c) 若一位经销商被裁定违反作业政策和程序，公司将从生效日起撤消他/她的经销商籍及所有利益。

d) 公司将以书面方式发出终止经销权通知书。该通知书将以挂号信寄发至当事人资料内所记载的最

新地址，并视为随寄发后收到。若寄发日是当地的星期六，周日或公共假期，它将被视为于随后

的工作日收受到。

e) 此外该经销商在被终止后的 3 年内不能以任何形式 ( 直接或间接 ) 招募或试图招募本公司的经销

商参与其他的直销或多层次传销公司。

6. 经销商籍被暂停或终止之经销商不得直接或间接进入公司场所、购买产品、举行或出席会议或奖励旅游，

或参与建立、保荐或发展公司任何经销商籍。他/她必须停止自称为公司经销商，同时不可对公司或其附

属公司现有之经销商、员工或代理人灌输对公司作出不利或可影响公司的运营或形象的行为。

7. 任何已暂停/终止经销商籍之经销商将自动不再享有他/她的经销商籍及所有 RETURN LEGACY奖励计划

的福利和待遇。已辞职或经销商籍被暂停或终止的经销商在日后一概不能向公司索取任何赔偿。已辞职

或经销商籍被暂停或终止之经销商可再度申请成为公司经销商，唯须得到公司的许可或符合条款。

8. 任何再度申请成为公司经销商者皆不得享有他/她会籍暂停/终止或辞职前原有的红利/ 奖励、阶级或职位。

9. 一旦经销商籍被终止后，该经销商的下线可被转予其上线，惟公司有权延缓或冻结有關转移，直到公司

认为时机适当为止或通过“挂名编号”取代该经销商以维持活跃现状。

10. 在放弃/终止经销商籍后，公司保留经营/管理该活跃账户的一切权利，而无需通知所述已辞职或终止的

经销商。


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11. 公司有权成立独立委员会以审查任何有关经销商的争议或违反条规的经销商。该委员会的决定为最后决

定。任何投诉，恕不受理。

12. 公司将在任何时候应用公司尚亏欠给经销商的款项（无论必付与否），包括但不尽限于奖金，以支付经

销商亏欠公司的任何债务或款项。

13. 若已辞职、经销商籍被暂停或终止之经销商是基于违章行为或曾参与任何让公司蒙受金钱上或其他方面

损失的行为，公司保留权力向他/她索取一切损失赔偿。

第五部分 : 商标、广告和版权物

1. 商标

a) 除了公司所提供/卖给经销商的印刷材料，在未取得公司书面批准的情况下，经销商不可使用公

司名称、标志、商标和/或公司其它代表性事物。在经销商籍暂停/ 终止的情况下，该经销商：

i. 必须停止使用或显示公司所有标志、商标, 和/或其它代表性事物；及

ii. 不可使用或显示和公司任何产品有關的名称、标志、标签、信笺、产品名称、版权、设

计，和/或任何印刷材料。

b) 经销商不可注册或使用公司任何名称、商标、标志或产品名称于任何网站、网址、域名、电子媒

体广告或其它形式的广告。

2. 广告

a) 除非是完全按照和使用公司官方印刷材料上的确切字眼，否则在没有取得公司书面批准的情况下，

经销商一律不得替公司产品和/或其奖励计划打广告。

b) 在没有事先取得公司书面批准的情况下，经销商不可复制、重印或个性化公司任何/所有印刷材

料。所有私下制作的宣传资料必须要事先取得公司书面批准才可发布。

c) 公司所有产品必须在其原来的形式和包装之下营销和销售。经销商不得改变、重新标记、重新包

装、分拆散卖或以其他方式改变公司产品，或以公司授权以外的其他名称或标志销售任何产品。

d) 经销商在参加和在贸易展览/会展里展示和销售公司产品前必须事先取得公司的书面批准。

e) 经销商在接受任何媒体采访，回应任何媒体询问以及通过任何新闻报道或商业刊物推广产品或机

会前，必须事先取得公司的书面批准。


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3. 版权物

a) 公司的所有刊物，销售辅助资料，录影带等都有著作权。著作权可防止他人，特别是竞争者翻印，

修改或复制其著作物或销售辅助资料。

b) 任何经销商若想利用 RETURN LEGACY 名称，商标或版权刊物，必须获得公司许可并在出版前

的 14 天以书信呈交公司。

c) 所有 RETURN LEGACY 印刷品，录影带或录声带皆有版权；经销商在未经公司批准前不得全部

或局部翻印或复制。

d) 经销商只可使用公司所出版的著作物。复制著作物将不获批准使用并遭禁止。

4. 只有在介绍自己为 RETURN LEGACY 独立经销商时，以及使用公司指定的 RETURN LEGACY 名片和招

牌等，经销商方获准使用 RETURN LEGACY 名称。

5. 经销商是独立经销商。若经销商在讲解 RETURN LEGACY 产品和/或奖金制度是没有依照公司所指定的

资料陈述，他必须对其以口述或书写的说明负起全责。

第六部分 : 定价

1. 经销商必须依据公司所设定的经销商或零售产品价格售卖和递送产品。削价行为一律被禁止。经销商必

须清楚了解和同意，任何企图削价出售产品不论是直接或间接性，一旦被发现出售产品价格低于经销商

价格或高于零售价格，将会导致公司對违反条约的经销商以兩者兼施，赔偿以每个產品不超过RM10,000

的款額及即日起暂停其经销权，並依据条约的第三項，第四部分执行。

2. 削价或高价销售的行为定义如下 :

a) 经销商必须根据公司所规定或批准的价格售卖公司产品，不得随意调高或减低售价。

b) 经销商不得在未获得公司书面批准之下，私自进行个人的促销活动。

c) 所有通过促销活动或购买优惠而得的产品必须根据公司所规定和批准的价格出售。

d) 经销商亦不得唆使、鼓励、纵容或教导下线利用花红回扣/佣金退还的方法使其产品价格更占优

势。

e) 经销商和公司员工不得互相购买或售卖公司产品。


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第七部分 : 暂援和终止红利、奖励与福利

1. 在以下情况下，公司保留充分和绝对的权利, 在任何时刻扣押或暂缓或终止经销商的利益，包括但不限制

于红利、奖励、利润、福利、权利等 :

a) 经销商因涉嫌违反RETURN LEGACY经销商籍规章与条款、商德准则、市场计划或任何其它政

策而被 RETURN LEGACY 查询的期间；或

b) 被 RETURN LEGACY 确认违反 RETURN LEGACY 经销商籍规章与条文、商德准则、市场计划

或任何其它政策的经销商；或

c) 在等待经销商籍调动到受益人的期间；或

d) 任何其它被 RETURN LEGACY 视为必要和合适的起因/原因。

第四项 : 产品保证

第一部分 : 冷却期

1. 依据 1993 年直銷及反金字塔計劃法令，顾客拥有 (10) 十个工作天的冷却期以考虑是否购买有关产品或服

务。顾客在这段期限内有权决定购买或退还有关产品。在这段期间内，经销商不准递交产品或向顾客收

取任何订金或款项。

2. 任何高達 RM300 或以上的產品交易須以銷售合約 (Sales Contract) 的方式進行，同時必須擁有購買者及售

賣者雙方面的簽署方可。此外，於購買者署名之上須以不小過 18 分（POINT）大的字眼印出“此合約乃

受十天工作日冷卻期保証約束”。簽署之後，合約之副本須交由購買者保管並清楚讓他了解他有權於冷

卻期結束之前運用 1993 年直銷及反金字塔計劃法令所規定的終止合約通知書以取消其銷售合約。此外，

在冷卻期期間直銷商不能送貨給購買者及向購買者徵收貨款。

3. 放弃权利通知书 :-

若顾客欲在冷却期结束之前购买并取得有关产品，他/她可在签署买卖合约至少 72 小时后发出放弃权利

通知书并交给经销商。当收到有关通知书时，经销商即可把产品递交并收取有关款项。


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第二部分 : 換货政策

1. 換货政策 (适用于经销商和零售客户)

a) 根据公司的规则，产品售出即不接受退货以退还现金。

b) 若经销商对产品 [遵守条款(d)] 有任何不满，经销商/零售客户可于购买之日起 30 天内退换该产

品。

c) 产品的退还只能替换同样产品或换购其它产品，唯其价格必须相符或超过同等价格的产品。若换

购的产品价格超过，那经销商就必须要以现金填补其差额。唯替换产品 WP 的差异将不会调整到

所述经销商的帐户裡。

d) 被退换的产品必须是完好无损，可使用、可转售、未开封、原狀且尚未过保质期 (至少尚存 12 个

月的貨架寿命)。

e) 经销商必须填写产品退回表格 (Product/Exchange Form) 和附上购买收据 (Tax Invoice / Delivery

Order)。若提交文件不符合规定，公司保有权拒绝替换产品的权力。

f) 退换产品政策不适用于不含 WP 值的产品，如商业手册及市场辅销工具。

g) 产品退货/换货政策受 RETURN LEGACY 所规定的最新指引约束。

第三部分 : 退回 / 替換 (收到貨后有缺陷或损坏)

1. 任何经销商接获产品在运输时遭受破坏，厂方的疏忽或运输错误必须通知公司并在产品退回表格内说明

详细资料。

2. 当收到投诉时，公司将进行调查。若是合理的投诉，公司将会替换同样产品或换购其它产品，并支付所

有运输费用。

3. 该条规不保障蓄意破坏和不当方式使用的产品而造成的损坏或伤害。

4. 所损坏的产品並连同产品退回表格 (Product & Exchange Form)和购买收据 (Tax Invoice/Delivery Order)都必

须呈上公司以替换该产品。

申请退回/替换有缺陷产品的说明和程序如下:-

1. 所有退回/替换的产品失效日期前尚有至少 12 个月的貨架寿命。


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2. 所有退回/替换的产品至少含有 80％尚未使用。

3. 如果退回/替换的产品已使用超过 20％，则不能退换。

4. RETURE LEGACY 不接受任何退回/替换已不在市场销售或停产的产品。

5. 经销商必须在退回产品前通知公司并附上以下文件：

a) 呈上 Product Return & Exchange Form；

b) 注明所退回/替换产品的数量和原因；

c) 提供购买收据 Tax Invoice / Delivery Order；

d) 附上所要退回/替换的产品图片。

6. RETURE LEGACY 有权批准或拒絕退回/替換之产品。

第四部分 : 购回政策

1. 依据 1993 年直销法令，所有经销商必须呈报他们的销售收据以作为证据和奖金计算用途。

2. 在购买 RETURN LEGACY 产品时，经销商必须确实他们已售出或耗尽以往订购的至少 70%产品。

RETURN LEGACY 的奖金制度不鼓励经销商购买数量太大的存货产品。他们必须维持足量存货以供应顾

客需求或自己使用。

3. 若经销商在三个月 (90 天) 购买日内仍存有未售卖的产品并属良好情况和仍可在市场销售，公司将依据购

回规则换购其他产品。所有换购产品没有 WP。产品退回表格及购买收据 (Tax Invoice) 连同完整无损及仍

可出售的产品必须一起呈交公司替换产品。

4. 若经销商将属良好情况和仍可在市场销售的产品退回公司并要求退款，这显示经销商欲想终止经销商拥

有权。公司将以购回规则将退回的产品收回，并以退还货品的经销商价格中扣除已支付的奖金和奖励。

所有已支付给该上线推荐人的奖金以及奖励同样的会被扣除。

5. 仍可在市场销售的产品既为产品未开启其封盖，完好的标签，没有损坏的包装盒合理的有效日期，可销

售于其他经销商。

6. 公司将在退货的款项中 (经销商/零售顾客价格) 扣除 10%行政费用。

7. 有关金额将经过调查并在一个月后退还。


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第五项 : 订购和运送程序

1. 所有产品可直接在公司或公司官方网上系统订购。

2. 公司在收到顾客的产品付款和订单后方递送。

3. 辅助资料不附带 WP，也不能用作计算奖金。

4. 公司将会以以下方式接受订单：

a) 通过公司官方网上系统订购或；

b) 出席公司销售柜台。

注意：每次购货时，必须领取您的经销商发票 (Tax Invoice)。

5. 不可邮寄现款。若经销商堅持，任何的失误经销商需自行负责，公司不保证收到该款项。

6. 付款方式：

a) 现款（若出席公司销售柜台）。公司不接纳支票 (Cheque)；

b) 网上直接汇款 (Instant / GIRO) ；

c) 信用卡 (Visa / MasterCard / Debit Card) 。

7. 汇款可以通过以下银行账户进行：

Banker : Maybank Berhad




Banker : Public Bank Berhad




Banker : CIMB Bank Berhad


Branch : The Strand, Kota Damansara



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8. 所有缺货的产品必须亲自到销售柜台领取。请出示该购货单以示证明。

注：经销商可选择不接受缺货的订购。

9. 邮寄：

a) 所有网上系统的订单若在星期一至星期五午夜十二时前收到，它将在第二个工作天处理。货品通

常在 3 - 7 个工作天内递送至所制定的収货地址。订单将不被发送到邮政信箱地址。

b) 快递公司将以至多 2 次的运送同张订单货物至您所呈述的地址，如果您或您的代表无法接受货物，

您的货物将运回公司销售柜台。如果您要把退还/未交付的货品重新寄出，将会被征收重运费。

所有被退还/未交付在销售柜台的货品只有三(3)个月的保留期即从购买日起。任何未取回/认领的

货品逾期三(3)个月后，将被视为没收论。

c) 当您选择了亲自到销售柜台，请于购买当日起的三(3)个月之内自行到柜台领取所购买的产品和/

或辅助销售工具/Sales Kits。若您的货品逾期三(3)个月后尚未领取，该产品和/或辅助销售工具

/Sales Kits 将被视为没收论。

d) 公司保留权力以修正运输费和手续费。

e) 在收到货品时，必須检查购物发票 (Tax Invoice / Delivery Order) 上的订单项目。

f) 若该项目遗漏在订单上或损坏，请于 14 个工作日內拨电或电邮至客戶服务部。

10. 所有经销商在未离开销售柜台时，必须检查所订购的货物是正确的。任何遗漏需通知客戶服务部。

11. 当经销商收到发票上的货品时，必须在发票 (Tax Invoice / Delivery Order)上签收。公司将不处理经销商驗

收货品并离开销售柜台后所发生的任何争论。

12. 任何产品或辅助销售资料的退还，请预先通知客戶服务部。


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第六項 : 互联网 / 网站的使用

1. 经销商可创制个人网页，为伙伴及下线提供与分享业务资讯。

2. 经销商的网站必须具有密码保护。这些密码不可轻易地被外人破解，从而进入网站。

3. 严禁经销商使用网站或其他传播通讯方法，包括群发邮件、电话行销、全国性或国际性的广告、电台、

电视、传真服务、电脑通讯网络或任何其他没有跟保荐对象亲自接触的方式作为大众传播的管道，或传

播以图像、印刷品或音频为形式的信息，以达到提供创业良机、留住顾客、销售或促进产品的销售，销

售或提供出售业务辅销器材的目的。

4. 严禁经销商使用网站来主动邮寄、传送或在其他方面传达任何未经同意的电邮信息给陌生人或与经销商

尚无生意往来的人士。

5. 网站内容必须符合 RETURN LEGACY 的原则，并且必须含有符合当地法律的私隐权声明。

6. 网站的经营方式和维持必须遵守马来西亚所有法律、条例和章程。不可在未获授权的情况下盗用其他人

的知识产权。

7. 在未获得 RETURN LEGACY 书面允许之前，经销商不可在他们的网址或电子邮址内，或其他网站的定位

仪内使用 RETURN LEGACY 的知识产权，其中包括商标或服务标章或极可能与 RETURN LEGACY 的商

标或服务标章引起溷淆的任何变化形式的标志。

8. 经销商不可在他们的网站裡作出任何陈述乃至以任何方式明示或暗示保证能在 RETURN LEGACY 事业的

任何一方面达到成功。

9. 任何有關公司产品、奖励和促销活动的线上广告只有在取得公司的书面批准后方可发布。


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第七项 : 赔款

1. 經销商必须赔偿以及保障公司免受任何因他违反作业政策和程序而导致任何人向公司索取所有的花费，

要求，费用 (包括在法庭起诉的委托人律师费) 和其他经费等。

2. 此外，經销商也必须赔偿及保障公司免受任何經销商在进行其业务时使到有关当局发出传票，起诉，控

告，要求和查问，花费，赔偿，损失，负债以及一切的费用或任何經销商的行为或疏忽导致扣押或不

利或支付的损失。

第八项 : RETURN LEGACY 权利

在任何必要时候，即使在没有预先通知下，公司保留充分和绝对权利，改变、修正或修改 RETURN LEGACY经

销商籍规章与条款、商德准则、市场计划或其它政策，以及撤回、暂停或终止任何经销商或他人的经销商籍。

第九项 : 英语版本为准

若此RETURN LEGACY 经销商籍规章与条款译本的真正含义，或其他任何部分出现疑问，一切将以英语版本为

准。

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