RETENTION &RECRUITMENT

TOWN HALL MEETING

4 KEY POINTS TO 4 KEY POINTS TO REMEMBERREMEMBER1. Recruitment and Retention is a LOCAL Problem, 1. Recruitment and Retention is a LOCAL Problem,

the leadership, needs and challenges are all local.the leadership, needs and challenges are all local.

2. Recruitment is MARKETING – When do you 2. Recruitment is MARKETING – When do you market?........ALL THE TIME!!market?........ALL THE TIME!!

3. Benefit programs require you to know what the 3. Benefit programs require you to know what the members want, before it becomes an INCENTIVE.members want, before it becomes an INCENTIVE.

4.Research tells us that – ineffective LEADERSHIP 4.Research tells us that – ineffective LEADERSHIP is the most common reason for a decline in is the most common reason for a decline in membership, other than “no time to serve”membership, other than “no time to serve”

EMERGENCY EMERGENCY SERVICES SERVICES

ARE ARE LIKE LIKE

CULTURES CULTURES

There are 2 defining symptoms of There are 2 defining symptoms of declining and failing cultures:declining and failing cultures:

1.1.A declining populationA declining population

2.2.Foreign invasions that are Foreign invasions that are

no longer resisted.no longer resisted.

What type of person do you What type of person do you want as a member of your want as a member of your

organization? Do you have a organization? Do you have a mental picture of this person? mental picture of this person?

Are you looking for Are you looking for characteristics or specific characteristics or specific

people?people?

……

DON’T TRY TO ONLY HAVE MEMBERS WHO ARE LIKE YOU

Recruitment and Retention for the Recruitment and Retention for the 2121stst Century Century

A A

Cafeteria Cafeteria

Plan ApproachPlan Approach

Plus….Effective Leadership

Moderator: William F. Jenaway, Ph.D., CFO, CTO, CFPS, FIFEKing of Prussia, PA Fire Company, Chief Executive Officer

Paul WhorralManlius, NY, Mayor, Past Fire Chief

Andrew NauRecruitment & Retention Coordinator, Abingdon, MD FD

Lisa LessinRecruitment & Retention Coordinator, Frederick County, MD Fire & Rescue Services

Norv CollinsChief, Sauvie Island Fire District, OR

Ken RichardsChief, Mystic, CT

4 KEY POINTS TO 4 KEY POINTS TO REMEMBERREMEMBER1. Recruitment and Retention is a LOCAL Problem, 1. Recruitment and Retention is a LOCAL Problem,

the leadership, needs and challenges are all local.the leadership, needs and challenges are all local.

2. Recruitment is MARKETING – When do you 2. Recruitment is MARKETING – When do you market?........ALL THE TIME!!market?........ALL THE TIME!!

3. Benefit programs require you to know what the 3. Benefit programs require you to know what the members want, before it becomes an INCENTIVE.members want, before it becomes an INCENTIVE.

4.Research tells us that – ineffective LEADERSHIP 4.Research tells us that – ineffective LEADERSHIP is the most common reason for a decline in is the most common reason for a decline in membership, other than “no time to serve”membership, other than “no time to serve”

4 KEY POINTS TO 4 KEY POINTS TO REMEMBERREMEMBER