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7/29/2019 Retail World 2013 Brochure
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2 Exclusive CEO Masterclasses
Laura Alber
President & CEO
Williams-Sonoma Inc.(USA)
Bernie Brookes
CEO
Myer
Siemon Scamell-Katz
Global Consulting Director
TNS;Author,The Art
of Shopping (UK)
Mark Ward
Managing Director
Oceworks
Julie Coates
Director
Big W
Adam Jacobs
Founder & MD
The Iconic
Ram Charan, Business Consultant andAuthor of The Talent Masters and The Leadership Pipeline
With Ram Charan - the most infuential consultant alive!
RETAIL STOREOF THE FUTURE
PLATINUM SPONSORS GOLD SPONSORS SILVER SPONSORSSTORE OF THEFUTURE SPONSORS
Co-located with...
SEMINAR SPONSOR
18th Annual
MEDIA PARTNERSSESSION SPONSORPAYMENT INNOVATIONPARTNER
PLUS
www.retail-world.com.au (02) 8908 8555www.retail-world.com.au (02) 8908 8555
Organised By
EARLY BIRDSAVE$200
Ao Pozzoni
Director Research
& Innovation, Fabrica
Benetton Group
CommunicationsResearch Centre (Italy)
Libby Sanderson
Director of Store
Operations
adidas Asia Pacic
(China)
(on application for c-level execs only - places are strictly limited)
7/29/2019 Retail World 2013 Brochure
2/8www.retail-world.com.au (02) 8908 8555
Just like the retail sector, conerence organisers need
to adapt... or die!
Our clients (and those of our competitors too!) told us that theyre bored of
the traditional conference format; and frustrated that the information they
receive is not practical and/or relevant enough to make a real difference to
their bottom line.
We hear you which is why weve changed, innovated, improved and
expanded, so that Retail World remains the rst point of call for 100s
of senior managers and executives looking to sharpen their skills, gather
intelligence and nd inspiration to improve prots in the 2014 nancial year.
Adapt orDie!
Why choose THIS event?
1. Co-located with...
2. Only event focusing on ALL elements of every channel
In-store design
Screen Media
Branded Stores
Retail Theatre
eCommerce
Home Delivery
Automated Supply Chain
e-Fullment
Social Marketing
Social Commerce
Story Telling
Brand Building
M-Commerce
Search Marketing
SEO
Location Based
Services
Payment Solutions
Digital and mobile
payments
NFC
Organisational Capacity
Leadership
Staff Culture
Customer Care
Engagement
Whether you want to label it multi-channel, omni-channel, every-channel etc the fact is, nowadays
retailers need to fully understand and integrateALL channels andALL payment methods. This is Australias onlyevent that brings itALL together.
3. Meet the most infuential consultant aliveFortune magazine
4. Leaders Champagne Breakfast
Ram CharanA secret weapon for many of the worlds biggest companies and their CEOs, the bestselling author
is legendary for his ability to cut through the complexity of modern day business, and delivers on:
Uncovering core business problems
Real world actionable solutions for leaders
Cutting edge analysis helping business frontrunners face their toughest challenges
The inaugural Leaders Champagne Breakfast features well known guest speakers like Ram Charan, Bernine Brookes,
Mark Ward, Julie Coates, Craig Tillotson, Mike Cook and others. This is a fabulous opportunity to hear from the best
of the best and to network with the movers and shakers in the industry, while enjoying a ve star breakfast.
+ +
7/29/2019 Retail World 2013 Brochure
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STORES, PEOPLE, ENGAGEMENT
11:00 Williams-Sonoma launches in Australia
This American home wares giant, amous or their customer care
ethos and brands such as Pottery Barn and West Elm, will be opening
in Australia soon. Laura will take you through the objectives and
strategies used at this retail icon to ensure their name is recognised on
a global scale and customers return time and time again.
Laura Alber, President & CEO, Williams-Sonoma, Inc. (USA)
11:40The Power o Connected Commerce in Todays New
Retail EnvironmentSenior-level Executive, eBay
12:10 Real store engagement: Bringing the brand to lie
through fawless store operations
The evolution and development of the Adidas retail
footprint: invigorating the selling environment
Showcasing the brand consistently in retail stores across
the globe
Simpler, better, sustainable: putting the consumer rst
Libby Sanderson, Director of Store Operations, Asia Pacic,
adidas group (China)
12:45 Retail showroomers: Your best customer?
Aimia research shows that ar rom being disloyal, retail showroomersare potentially your most aithul customer and one with whom you can
build a relationship. Shopper insight is your best option or identiying,
understanding, and infuencing the tech-savvy consumer.
Richard Peake, MD Australia & VP Asia Pacic, AIMIA
1:20 Networking Lunch and Exhibition Viewing
2:20 The Mobile Shopper
Gareth Jude, Retail Industry Executive, Telstra
2:50Get noticed! The Live Windows project capturing
customers attention and spend!
Develop and manage innovative content that engages
your customers What an interactive customer experience can bring to
your store
Utilising consumer feedback to further leverage content
Alo Pozzoni, Director of Research & Innovation, Fabrica,
Benetton Group Communications Research Centre
Giovanni Flore, Project Manager, Benetton Live Windows ( ITALY)
3:20The customer is in the driving seat are you on board?
Examining the motivated, informed and active consumer
of today
The smart-phone shopper driving the changes in retail:
what are retailers and manufacturers doing to stay ahead?
Getting involved: reaching the mobile consumer and
developing a stringent mobile business plan
Ann Mooney, Founder & CEO, Rising Moon Consulting,
Former MD, P&G (USA)
3:50 Aternoon Break and Exhibition Viewing
RETURN TO KEYNOTE THEATRE
To round the day o, the audiences rom Retail World and Cards &
Payments Conerences come together once more in the Keynote
Theatre to witness two stimulating panel debates rom leading
industry heads.
www.retail-world.com.au (02) 8908 8555
CONFERENCE DAY ONEMonday 13th May 2013
7.00 Delegate registration and rereshments
7.45 Opening remarks rom Chair
Michael Pascoe, Financial, economic and political journalist
and commentator, Fairax Media
LEADERS CHAMPAGNE BREAKFAST
All delegates are invited to the Keynote Theatre or the inaugural
Leaders Champagne Breakast, eaturing international guest speaker
Ram Charan, plus two thought-provoking panel discussions. Delegates
will then split into their respective conerence streams. This is a abulous
opportunity to hear rom the best o the best and to network with
the movers and shakers across retail, FMCG and cards & payments
industrys.
8.00 Innovation or growth
In this rousing keynote address, Charan will deliver tangible, clear-cut
and tactical advice on orging ahead in tough economic, retail times.
Distinct, unstoppable trends are changing the customers behaviour and
Charan will guide you through what you must know in order to prepare
and innovate, covering:
Whats trending: what, how and why they are buying it
Areas of innovation for consumer reach:
- social media / merchandising / logistics / concept
How is the leadership changing the mindset of the people in
the organisation?
Bridging the divides: bringing all of the above aspects
together for a thriving future
Ram Charan, World Renowned Business Consultant; and Author;
The Talent Masters and The Leadership Pipeline (USA)
8.45 FUTURE OF RETAIL PANEL DISCUSSIONSurviving in an every channel world
Bernie Brookes, CEO, Myer
Mark Ward, MD, Oceworks
Julie Coates, Director, Big W
Lisa Vehrenkamp, MD,American Express Australia
9.25 What is the uture o payments?
Evolution o payments over the past 12 months. Are we really embracing
innovation in Australia and progressing our own uture in payments?
Richard Palmer, MD, FIS
9.35 FUTURE OF PAYMENTSPANEL DISCUSSION
How will consumers pay in the uture and how will they
manage their money ?
Vipin Kalra, Country Manager, Visa
Craig Tillotson, MD, Faster Payments Scheme Limited (UK)
Mike Cook, Senior VP & Assistant Treasurer, Wal-Mart (USA)
Marj Demmer, GM, Cards & Payments,ANZ Bank
10.15 Morning Break and Exhibition Viewing
7/29/2019 Retail World 2013 Brochure
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TECHNOLOGY, PAYMENTS
4:20Why a competitive domestic debit network isimportant or Australia
Bruce Manseld, CEO, etpos
4:35PANEL DISCUSSIONWith so many new payment options available,
what is going to work in Australasia?
Alister Bennett, Head of Product Management
and Development, Rabobank
Julian Potter, Head of Cards & Payments, Citigroup
Marj Demmer, GM, Cards & Payments,ANZ Bank
Bruce Manseld, CEO, etpos
Moderated By:
Mangala Martinus,Director,Payments Consulting Network
5:20 PANEL DISCUSSIONAccelerating your online channel and delivering ahead o
customer expectations
What are the experts doing to stay one step ahead o the game when
it comes to meeting their customers digital needs. What are the
uture undamentals o creating a winning online presence?
From digital wallets to NFC; apps that matter going forward
Putting your brand upfront and encouraging deeper crosschannel relationships
Meeting the demands of the multi-device consumer
Finn Age Haensel &Adam Jacobs, MDs & Founders, The Iconic
Dean Ramler, Co-Founder & CEO, Milan Direct
Paul Greenberg, CEO, NORA & Non-Executive Director, Deals Direct
Paul Reining, Group CEO, The Catch Group
6:00 Networking Drinks
CONFERENCE DAY TWOTuesday 14th May 2013
8:45 Welcome Address rom the Chair
ONLINE, SOCIAL, MOBILE
9:00 Going global, staying local: Lessons rom Wiggles
Development in the UK and across the World
As the UKs number one online bike and triathlon sports retailer, Humphrey
Cobbold will explain how Wiggle has developed initially in the UK and
then internationally. At the heart o this development has been a ocus
on great products, good value, excellent customer service and inspiring
experiences oered by the website, home delivery and the cycling, running
and triathlon events around the world. Wiggles mass-participation events,
its sponsorship o leading athletes/teams, a strong social media presence
and a real colleague-lead dedication to the sports it supports are parts o
the story. Cobbold will share real experience o successes and ailures,
promising interesting take-aways and opportunities or Australian retailers
to sink their teeth into!
Humphrey Cobbold, CEO, Wiggle (UK)
9:30Nailing retail! The innovative underpinnings,building the virtual customer experience
at the Iconic
Inspiring a new generation of retailing: fresh fundamentals in
online delivery, operations and customer care
Tracing the customers cyber footprint: knowing your market Move with your customer: the mobile shopping experience
Adam Jacobs, MD & Founder, The Iconic
Finn AgeHaensel, MD & Founder, The Iconic
www.retail-world.com.au (02) 8908 8555
CASE STUDY
10:00Take advantage! Smart ways to controlyour stores uture
With so many advances in retail technology and payments, how
does the retailer know where to position their business? This session
examines strategies or taking advantage o the newest technologies
available and eectively implementing them into your business
ramework. Nigel will explore the recent Walmart and Amex partnership
in prepaid reloadable payment options and delve into the uture o
available payment options or retailers.
Nigel Lee, Senior VP & GM Asia Pacic,Europe & Africa,
Global Payment Options,American Express
10:30 Morning Break and Exhibition Viewing
11:30 Keynote Address
Commonweath Bank
12:00When the screen is your only store-ront; Milan Directsclimb to the top as a pure play urniture retailer
What does it take to achieve whole-market success when
your only consumer touch-point is through the screen?
Strategic points of difference in Milan Directs approach to
customer care and delivering on expectations
Passion and determination; putting the personal back into
your retail offerings
Dean Ramler, Founder & CEO, Milan Direct
12:30 Unravelling Big Data or retailers
Big Data is the ICT buzzword, so how will it impact retailers and how
do we prepare our systems or a potential uture state?
Chad Gates, Research & Development Manager, Pronto Sotware
1:00 Networking Lunch and Exhibition Viewing
BRANDING, MEASURMENT, THE FUTURE
2:00 Driving brand loyalty in a ragmented retail model
Building on internal relationships for brand
development: passing on the tools of engagement
Taking a stand as a brand, not a retailer
Capturing the shoppers attention through degrees ofseparation: measuring impact and maintaining a grip
David Allen, President, Pandora Australia
2:30 PANEL DISCUSSIONLeveraging brand equity and nurturing ootall in an
every-channel world
Facilitating the point where the product meets the customer
Enabling an environment of experience for the customer
Securing customer loyalty/maintaining an ongoing
relationship with the customer
Philip Corne, CEO, Louis Vuitton Oceania
John Winning, CEO, Winning Group
Kylie Watson-Wheeler, GM Consumer Sales, In-home, Retail,
Theatrical, The Walt Disney Company Australia
3:15 IN CONVERSATIONThe reality o retail the experience is in the brand
In tough economic times, consumers naturally gravitate towards
brands they recognise and trust, such as leading, 90 year old, amily
entertainment powerhouse, Disney. Kylie Watson-Wheeler will host this
unique in-conversation session with Lee Applbaum o Target, where
they will discuss innovative approaches or big brands working together
successully and what it takes to deliver consumer experiences that
stand-out in a crowded market.
Kylie Watson-Wheeler, GM Consumer Sales, In-home, Retail,
Theatrical, The Walt Disney Company Australia
Lee Applbaum, General Manager Marketing, Target
3:55CLOSING ADDRESSSiemon Scamell-Katz, Global Consulting Director, TNS;
and Author, The Art o Shopping (UK)
4:45 Close o Conerence
Panel DiscussionSponsored By
CASE STUDY
7/29/2019 Retail World 2013 Brochure
5/8www.retail-world.com.au (02) 8908 8555
Running alongside the conferences, are two 90 minute Masterclasses, designed or C-level
executives only. Class sizes are strictly limited to 20 participants each. *Attendance is on application
only. If you are a CEO or senior-level executive, you will have the option of breaking away from the main
conference to attend one of the two Masterclasses.
MASTERCLASS 113th May 11:30am - 1:00pm
Leadership know-howand development
Great businesses start with great people
and great people, begin with a great leader.
Charan will direct participants on an
actionable course to take charge of their
own development rstly, before learning
how to help other leaders grow.
MASTERCLASS 213th May 2:15pm - 3:45pm
Execution
Take action! Getting things done is
sometimes the biggest challenge but this
stringent workshop will teach participants
the knack of accomplishing goals and
systematically approaching the business
challenges.
Today hes alone at thetop of his profession - not a consultant so much as aguru, a corporate sage, with unparalleled access to boardrooms across the globe and
intimate, enduring relationships with an array of powerful CEOsDavid Whitford, Fortune writer
For C-Level Executives OnlyCEOs MDs GMs Executives
*On application only
$700 for Masterclass Only
$1,995 for Conference + MasterclassREGISTER
NOW
Who is Ram Charan?With 35 years experience in consulting and speaking to companies such as GE, KLM,
Bank of America, Coca-Cola, DuPont, Novartis, Merck, EMC, 3M and Verizon, Charan
has been at the coal-face of the worlds economy and industry challenges and trends,
as they have happened!
He has authored 15 bestselling books since 1998, with the now famous Execution
spending 150 weeks at #1, on the Wall Street Journal Bestseller list.
His latest release The Global Tilt examines how to thrive in the radical shift of
economic power currently underway in the global business world hints of which
Charan will bring in to his intimate, closed-shop masterclasses, specially designed and
exclusively available to C-level retail executives.
About the masterclasses
7/29/2019 Retail World 2013 Brochure
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You know the problems your organisation is facing, but how can you possibly know about all the different technologies that will
solve these problems? How can you differentiate between one supplier and the next? And how can you make sure that youinvest your money on the RIGHT solutions for your organisation? With so much to choose from, it represents a BIG challenge.
The combined Retail World + Cards & Payments + Path To Purchase + Screen Media is Australias largest event of its type,
bringing together over 80 suppliers of cutting edge solutions over 2 information packed days. The Expo offers the unique chance
to see a wide range of solutions side-by-side, allowing you to both identify the technologies that are right for you, and which
vendors you want to partner with.
If you want to save time and money, then theres only one place you need to go in 2013
Understanding which technologies to buy can be dicult...
Experience the exhibition
What will you see there
Mobile/Social Commerce
Multi-Channel platforms
Big Data & Analytics
Cloud computing
POS Technology
Digital & Mobile Strategy
In-store Media
Loyalty
Social Marketing
Integrated Shopper Marketing
Payment Solutions
Mobile Payments
Payment Security
NFC/Contactless Technology
Digital signage
Screen manufacture
Digital outdoor providers
Interactive Solutions
Inventory management
Workforce Management
Home Delivery
Order fullment
Supply Chain & Logistics
Display Design
Field Execution
Research & Insights
Retail Media
Smart Card Manufacturers
Loyalty
Test Tools
Content design & management
Platforms and systems
ATM and kiosk manufacturers
EXHIBITION
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1 2 3
11 12
14 17 18
19 20 21
22 23 24
25 26 27
29 30 31
32 33 34
39 40 42
43 47 48
49 50 51
52 54 55
58 63 66
76 80
Exhibition oorplan
Benets ofattending
Explore
2 Free Educational Seminar Theatres
Retail Technology Seminar
Payment Innovation Seminar
3 Pavilions
Mobile Customer Experience pavilion
Home Delivery pavilion
Screen Media pavilion
Walk around the show foor and take advantage o the opportunities to:
Listen to case study presentations taking place in the Seminar Theatres
Meet with your peers and key suppliers to discuss solutions to challenges
Discuss marketplace developments and key local and global trends
See the latest products and services on offer and discuss potential solutions
Be inspired!
Want to join the exhibition?Please contact Jon on: Tel: +61 2 8908 8516 or Email: [email protected]
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SAVE 10%
FAX BACK TO - (02) 8908 8556
GROUP DISCOUNT*The more you book, the more you save!
Notes: * The registration fee includes lunch, refresh-
ments, networking function and full conference
documentation. * Group Discount apply for bookingsmade simultaneously and on one invoice only. * Only
one discount applies
4 EASY WAYS TO REGISTER
ONLINE
www.retail-world.com.auIts quicker and easier to register online
and pay by credit card. We do not
charge a surcharge on any credit cards.
OFFLINE
CALL +61 2 8908 8555
FAX +61 2 8908 8556
POSTPO Box 1645, North Sydney,
NSW 2059
CANCELATION POLICY
If you are unable to attend this event, a replacementdelegate may be sent in your place at no extra charge.Association and Communications Events does notprovide refunds for cancellations made more than 7days after your registration is received, therefore theinvoiced fee remains payable in full. Should you wishto cancel your registration within the 7 day coolingoff period, we will refund your registration fee lessan administration fee of $150 (GST inclusive). Anycancellation must be made in writing and sent by email.Association and Communications Events will makeavailable course documentation to any delegate who isunable to attend and who has paid in full. Unfortunatelysome speakers request their papers are not distributed.See terms and conditions on our website: www.acevents.com.au/policy.html
Change of Particulars?To change your details on our records pleaseemail [email protected]
MARKETING CODE* Only one discount applies
BS1
3- 6 Delegates
7- 10 Delegates
11- 15 Delegates
REGISTRATION FORM
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FAX BACK TO (02) 8908 8556
Yes I would like to register (number) delegate/s to attend Retail World 2013
Please also send me a brochure for: Cards & Payments Australasia Confernece Path To Purchase Conference
Your Contact Details - Delegate 1
Title (Mr/Ms): First Name: Surname:
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MORE DELEGATES? Call us on +61 2 8908 8555 or go online www.retail-world.com.au/registration.html to register.
Select Your Package/s
Package DetailsStandard Fee(before 5th April)
Standard Fee(after 5th April)
Number ofDelegates
Total $
Full Conerence
Date: 13th - 14th May
Includes:
Retail & Payments Leaders Breakfast
Full exhibition access
Lunch and refreshments
Documentation Evening Networking Function
One of Ram Charans 90 minute CEO Masterclasses
Masterclass Ar
Mastercalss B r
$1,795 incl. GST $1,995 incl. GST
Ram Charans 90 minute CEO Masterclass
Date: 13th May
ONLY select this option if you are applying to
attend one of Ram Charans CEO
Masterclass, but do NOT wish to attend the
main conference/s
Masterclass Ar
Mastercalss Br
n/a $700 incl. GST
Path to Purchase Summit 2013
Date: 13th - 14th May$395 incl. GST $495 incl. GST
Deduct your group discount*
Total $
Payment Details
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2. Bank Transfer (EFT): Account Name: Association and Communications Events Pty LtdBank Name: St George BSB: 112 879 Account Number: 066 820 335
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