RETAIL STORE OPERATIONAL AUDIT

INTERNAL CONTROL QUESTIONNAIRE YES NO W/P

REF

Purpose: This questionnaire is to be used to help the auditor determine whether the gaming organization is in compliance with state gaming laws and rules, company established operations and internal controls, and other established industry procedures.

Date of Inquiry Person Interviewed (Initials) Position

Indicate whether the procedures were confirmed via examination of documentation, inquiry, observation:

E Confirmation via examination/review I Confirmation via inquiry O Confirmation via observation

Internal Control Question Comments Yes No W/P Reference

Purchasing 1. Are only authorized suppliers used to purchase products for resale? 2. Is competitive bidding used to ensure lower prices? 3. Are all purchases made using the purchasing department? Retail Procedures 1. Can employees ring up their own purchases? 2. Can employees provide discounts to customers at their discretion? 3. Are comp sales allowed? If so, to what extent and how are they authorized? 4. Do retail clerks compare the signature on a credit card to the receipt? 5. Are gift certificates and manual sales accounted for properly? 6. How are blank gift certificates accounted for? 7. Are gift certificates approved

RETAIL STORE OPERATIONAL AUDIT

INTERNAL CONTROL QUESTIONNAIRE YES NO W/P

REF

only by authorized employees? 8. Are procedures for redeeming gift certificates followed properly? 9. Are controls over customer refunds adequate? 10. Are bank funds signed in and out as required? 11. Are procedures followed properly for turning in cash for deposit? How is this documented? 12. Are products priced according to management directive? 13. Have all employees received point of sale training? Inventory 1. Is inventory managed adequately? 2. Is inventory tracked and verified? 3. Are obsolete, excess, or unusable items properly identified and noted? Revenue Audit 1. Is a complete, thorough audit conducted of each retail operation daily? 2. Is a documented revenue audit checklist used daily? Is the checklist up-to-date based on the observance of a complete audit of this area? 3. Does the revenue audit department issue exception reports for discrepancies noted? Do they monitor for effective and timely department responses to their exception reports? Review for issuance and response adequacy.