Retail portfolio 2013 v2

Portfolio

2013

Portfolio

2013

The Quadrus Centre,

Woodstock Way,

Boldon Business Park,

NE35 9 PF

www.sparkledevelop.co.uk

Portfolio 2013

Welcome We work with ambitious businesses in the

Retail and Hospitality sectors to help them

Sparkle in a highly competitive marketplace.

In a industry where the workforce can be

transient it is even more important to have a

well defined approach to learning and

development to ensure that new staff are

integrated quickly and effectively as well as

engaging with existing staff to maximise

engagement.

At the heart of this is a focus on developing

leadership capability that can develop

people as well as drive sales and service

targets in the business whilst maintaining

efficiency.

Whether you choose to work with us on a

consultancy basis where we will work with

you to transform your business, opt to come

Sparkle People and Development has one

key mission: to put quality at the heart of

learning.

The market today is flooded with training

courses and it’s hard to know where to start.

The reality is that in the current economic

climate many companies have to diversify

and one way to do this is to offer training,

however, simply having knowledge of a

subject area is not enough. Our specialism is

that we fully understand learning so we

develop training that creates an impact.you to transform your business, opt to come

on one of our coaching programs or pick a

ready to go learning solution our focus is on

delivering results.

Our team brings together a variety of retail

experts, each with areas of specialism so we

exceed your expectations, every time.

develop training that creates an impact.

Good quality training and coaching can

transform business, we work directly with

business owners to help them create the

success they deserve.

Our team has a wealth of experience in

training, coaching and consultancy so we can

bring you the best solution to meet your

needs.

Contact us today to have a chat about how

we can help you have a more profitable and

successful business.

Regards

Rebecca Armstrong

Director & Principal Trainer

© Sparkle People and Development Limited. All Rights Reserved

Portfolio 2013

Contents

How we work 4

Consultancy 5

Consultancy Services 6

Coaching 19

Coaching Services 20

Learning & Development 16

Introduction 17

Learning & Development Courses 18

Outsourced Training 7

Tailored Solutions 8

Ready To Go Courses 9

Sales Skills 10

Service Skills 11

Business Development & Marketing 12

Personal Development 13

Financial Management & Sage 14

Health & Safety 15

Leadership Development 21

Leadership Development Courses 22

Leadership Development eCourses 23

Employment Law a Compliance eCourses 24

Leadership Roadmap 25

Other Services 26

Health & Safety 15Other Services 27


Next Steps & Contact 28

Portfolio 2013

How We Work

There are literally hundreds of courses available on the market today. Often offered by companies

who have expertise in the subject area, however this alone is not enough – the ability to translate

that knowledge into learning solutions that make a positive impact and difference is the key role of

any Learning & Development organisation.

Learning is our area of expertise; we develop high impact learning solutions including a blend of:

At the heart of what we do is an uncompromising focus on quality, we bring a wealth of experience

and expertise in learning coupled with mastery in the subject areas we deliver in, so you can be

confident that all our solutions will be developed and delivered to the highest standard possible.

We have a specialist team working with the Retail & Hospitality sector, contact us for our Retail

portfolio to find out more.


Consultancy

Our consultancy services gives you the flexibility of having a

dedicated Learning & Development Manager working as part

of your business on a flexible, short term basis.


Consultancy

Our most popular and impactful solution. When you work with us on a consultancy basis our focus

is to help you transform your business. Bringing together a team of experts we can build a solution

that is designed uniquely for you and your business. As well as offering hands on trouble shooting

expertise.

Areas we offer consultancy support in the following areas:

Sales Strategy Development and Growth

Loss Prevention (including investigation)

Customer Satisfaction

Footfall Conversion and Attraction Footfall Conversion and Attraction

Performance Management

Management Development (Team Capability and Development)

Change Management

HR

Organisational Development


Outsourced

Training

Whether you are looking for a tailor made training program;

designed specifically for your organisation , a ready made

program or an online course - we have something for you .

All our programs are available as a white label service for

companies who share our values and want to offer training to

their clients.

We offer a annual schedule of open programs based on our

ready to go menu, so you can secure an individual place.


Tailored

Solutions Our most popular service, because we align the learning solution to your organisations unique

requirements, challenges and culture it increases the transfer of learning significantly which means

results are evident in the business quickly and sustainably.

Because the learning solution is designed specifically for you it reflects your brand and feels like an

in-house course. You get to keep the training materials for future delivery, we can even work with

your teams to equip them to deliver it themselves.

We start any tailored approach with a full fact find from which we can create a bespoke proposal for

agreement before the design commences. All our tailor made programs have clear agreed measures

of success which are measured throughout the project and summarised in our impact analysis.

Typical tailored solutions include:

Induction design and implementation Induction design and implementation

Performance improvement conversations and processes

Sales Skills

HR policy and procedure training

Project management

Leadership and management development

Succession planning

In-house training team development

Presentation Skills


Ready to Go

Solutions If you are looking for something ready to deliver in house or as an open program you can attend

with other businesses then our ready to go portfolio is designed for you.

. Each one meets our highest standards of QUALITY and is designed to make a direct impact through

our focus on transfer of learning into the business.

Courses can be run as an ‘in-house’ programme, in which case we will bespoke the course to that

organisation or as an ‘open’ course where individuals can book directly onto the programme.

Our current open program schedule is available on our website.

We offer ready to go courses in the following subject areas:

Sales skills

Our cur


Sales skills

Service Skills

Business Development & Marketing

Personal Development

Financial Management

Health & Safety

Leadership & Management (see leadership section)

Learning & Development (see L&D section)

HR & Recruitment (see leadership section)

Sales Skills

Directory We offer a wide range of selling skills courses, if you are interested in any of the courses below

please contact us for an individual course fact sheet or to discuss how it can be tailored to your

business:

Our cur

Course Title F2F Online

Introduction to selling �

Effective face to face selling �

Sales Floor Management �

Selling skills for the 21st century �

Networking for success �

Negotiation skills �


Pitch perfect �

Negotiating: tying the knot �

Sell it to me: Essential skills for all salespeople �

Steps for success: Professional sales skills �

Sales strategy development in a day �

Our e-learning courses can be accessed from any PC with an internet connection.

Our cur

Service Skills

Directory We offer a wide range of service skills courses, if you are interested in any of the courses below


business:

Our cur


Service principles for success �

The complaint as a gift �

Repeat custom strategies �

Mystery Shopping Success Strategies �

Measuring customer satisfaction �

An inside job: Meeting internal customer needs �


Quality through customer service �

Customer care made PERFECT �

Steps to success: Professional customer service �

Telephone behaviour: the rules of effective communication �

Understanding customers �

Who sold you this then; effective after sales care �


Our cur

Business

Development &

Marketing Directory We offer a wide range of business development and marketing courses, if you are interested in any

of the courses below please contact us for an individual course fact sheet or to discuss how it can be

tailored to your business:

Our cur


Finding your niche �

Developing your vision �

The Price is Right – value based pricing �

Marketing for Independent Retailers �

Social media success �

Writing a business plan �


Running an online business �

Social Media Marketing for Dummies �

Analysing Information �

Using Information for decisions �

Freedom of information act �

Security �


Our cur

Personal Development

Directory

We offer a wide range of personal development courses, if you are interested in any of the courses

below please contact us for an individual course fact sheet or to discuss how it can be tailored to

your business:

Our cur


Influencing Skills �

Assertiveness Skills �

Presenting with Impact �

Introduction to NLP �

Time Management �

Mindfulness in business �


Conflict Management (including DISC ®) �

30 ways to make more time �

Ideas into action �

Identifying self development needs �

If looks could kill: controlling your behaviour �

Manage own stress �

Managing Stress: manage your behaviour �

Team Spirit: how to be an effective team member �


Our cur

Financial Management

& Sage Directory

We offer a wide range of Financial Management courses, if you are interested in any of the courses

below please contact us for an individual course fact sheet or to discuss how it can be tailored to

your business:

Our cur


The Price is Right – value based pricing �

Cash Flow forecasting for success �

Cash accounting for the small business �

Cost – Benefit analysis �

Financial Environment �

Sage

Sage 50 Account s �

Sage Bookkeeping Stage 1 (course) �

Sage Bookkeeping Stage 1 (exam)


Sage Bookkeeping Stage 1 (exam) �

Sage Bookkeeping Stage 2 (course) �

Sage Bookkeeping Stage 2 (exam) �

Sage instant accounts �

Staying afloat – a guide to cash flow �

The balance sheet barrier – basics of business finance �

Understanding accounts �


Our cur

Health & Safety

Directory

We offer a wide range of Health & Safety courses, if you are interested in any of the courses below


business:

Our cur


HABC Foundation Food Safety �

Display Screen Equipment �

Fire Safety �

Health & Safety – Law & Practice �

Health & Safety for employees �

Health & Safety for employers �

Intro to Health & Safety �

Manual handling �

Risk Assessment


Risk Assessment �

Slips, trips and falls �

Stress management for employees �

Stress management for managers �


Our cur

Learning &

Development

Our expertise is Learning & Development.

We offer a range of trainer and coach development solutions

all focused on helping learning professionals deliver with

impact.

We work with organisations to develop learning strategy,

aligned to business strategy.


Portfolio 2013

Learning &

Development We offer specialist development for learning and development professionals and departments. Our

approach is focused on developing individuals and teams on creating learning solutions that deliver

results.

We have a number of ready to go courses which we run periodically across the UK as well as in

house for L&D teams. We can also tailor make a development program focused on developing

training, coaching and facilitation skills.

We also work with departments on a consultancy basis , supporting the development and

implementation of HR and L&D strategy. We work with clients to help them in the following key

areas:

Implementing change in the organisation

Developing induction programs and process

Developing succession planning process and development solutions

Creating competency frameworks

Designing organisational values and embedding them into the culture

Creating a culture of informal learning and coaching

L&D team development

HR team development


Learning &

Development

Directory We offer a wide range of Learning & Development courses, if you are interested in any of the

courses below please contact us for an individual course fact sheet or to discuss how it can be


Our cur


Facilitation Skills for Trainers �

Coaching Skills for Trainers �

Training Design �

Evaluating training �

Accelerated Learning �

Mindfulness in Training �


Learn with Sparkle * �

*Learn with Sparkle is designed for freelance and associate trainers who want to get more business.

In this 2 day, weekend retreat we focus on advanced training skills as well as marketing so you leave

with a clear plan for success.

Our cur

Coaching

Coaching helps you unlock your potential, see things from a

new perspective and have the confidence to achieve your

goals and much more.

We offer a range of coaching services, each one delivered by

highly experienced and qualified coaches.


Coaching

Coaching is an unregulated industry, this means anyone can claim to be a coach. The term coaching

is widely misunderstood, often confused with mentoring.

In a saturated market its hard to know how to select the right coach for you. At Sparkle we only

work with certified coaches, who have obtained mastery (as defined by the International Coaching

Federation). Mastery is only obtained through a blend of caching hours, coach training and

supervision which ultimately leads to certification.

We help our clients become successful, simple as that!

Executive Coaching

Work with a Certified coach on a 121 basis (either face to face or via Skype) in blocks of 3

months. You bring the agenda, we help you create clarity and take accountable action. We

work with business owners and business leaders.

Performance Coaching


For employees and managers who want to achieve more in their role, develop towards a new

role or need to make changes.

DISC® Consultation and Coaching

We are licenced DISC® providers, complete the online profile and spend 2 hours with a

experienced DISC® facilitator who will help you understand how to use the information to

build better relationships, deal with conflict, manage a team or be more successful in sales.

Balance In Business – High Street Edition(Group)

Our Business Builder program is a 6 month group based program which combines business

development and marketing training with individual coaching to help you grow and develop a

thriving and profitable retail business that sparkles on the high street.

Available as a face to face program and online worldwide.

Supervision

If you are a coach and are serious about your development we offer a coaching supervision

service. This combines a blend of mentoring and coaching to help you become even more

successful.

Leadership

Development

The capability of today’s leaders is directly attributable to the

success of a business. With this in mind the development and

engagement of leaders is a key source of sustainable

competitive advantage.

We offer a range of courses to support the growth of leaders.

We also offer coaching for leaders.


Leadership

Development

Directory We offer a wide range of Leadership Development courses, if you are interested in any of the



Our cur


Maximising Performance �

Coaching Skills for Managers �

Disciplinary Skills �

Managing and Preventing Grievances �

Employment Law for Managers �

Interviewing Skills �

Leading Change �

First Time Manager �


First Time Manager �

Aspiring Manager �

Motivating Others �

Problem Solving for Managers �

Communicating for Success �

Managing Managers �

DISC® - Team Success �

Absence Management �

Developing others �

Emotional Intelligence for Managers �

Sales Floor Management �


Leadership

Development

Directory (eCourses) We offer a wide range of Leadership Development courses, if you are interested in any of the



Our cur


Implementing Change �

James School Dinners – managing and living with change �

Planning Change �

Assert Yourself : learning to be assertive �

Briefing Skills �

Communication Process �

Producing project reports �

The art of writing a good report �

Jamie’s Kitchen: Fifteen lessons on leadership �


Jamie’s Kitchen: Fifteen lessons on leadership �

Leadership �

Motivation �

Problem Solving Skills �

Managing Absenteeism �

Building a team �

Giving and Receiving feedback �

Going to a meeting: effective & constructive participation �

Jamie’s Kitchen: Fifteen lessons on teamwork �

Managing performance everyday: beyond appraisal �

Time Management �

Behavioural Interviewing: take the guesswork out �

Essentials of interviewing �

Ideas into Action �

The Unorganised: Manager: Organising yourself �


Employment Law &

Compliance

Directory (eCourses) We offer a wide range of Employment Law courses, if you are interested in any of the courses below


business:

Our cur


Age Discrimination �

Challenging Behaviour �

Data Protection �

Disability Confident �

Diversity Challenge �

Gender Matters �

Religion & Belief �

Equality & Diversity �


Equality & Diversity �

Sexual Orientation �

Valuing Diversity: Equal Opportunities for all �


Our cur

The Leadership

Roadmap - Retail The Leadership Roadmap is a structured and tailored leadership and management development

program which builds capability in your team over a period of time. This specialist retail version of

the program focuses on managing a thriving retail business including stock control, loss prevention

and sales floor management. The in-house program is fully aligned and tailored to your business

and is a blend of training, on the job application and coaching .

Underpinning

Knowledge &

Skills

Practical

Application


Our Roadmap programme is a blend of underpinning knowledge & skills coupled with practical

application in the workplace. This means you can be sure that learning is retained and your

investment makes a contribution to your business.

We have a suite of over 40 individual subject areas all aligned to management & leadership. We

work with you to select the right modules for your people and ensure that the practical

elements are bespoke to your industry, culture and business. We offer coaching throughout the

programme and ensure your HR & Training strategy is fully aligned.

The Leadership Roadmap is also available as an open program – contact us for dates and locations

Other

Services

We are delighted to offer a range of additional services,

focused on the Retail Sector. Delivered under our brand of

quality and expertise you can be confident of a high impact

solution.


Other Services

We offer a range of high quality solutions for the Retail sector, delivered under our brand of retail

expertise and high quality.

In Store Videos and Promotion

Engaging your customers as they walk into your store is key, video is one of the most effective

methods to do this. We work with you to build a video that works for you from scripting,

directing through to editing – our team of experts will bring your store to life.

Loss Prevention

Loss can be a huge impact to any business and retailers need to have strategies in place to

minimise it. We offer a specialist loss prevention service through which we can put in place

strategies to deal with issues and undertake a full undercover investigation into security

teams, staffing and current procedures to identify problem areas.

Photography


Photography

Our specialist photographer can work with clients to offer a creative and unique approach to

photographing your products to help them sell more.

Website Strategy

Working with an online marketing consultant we can work with you to build an online strategy

to compliment your in store experience and maximise your income.

PR

If you have a story to share, why not get it into the news and get the coverage you deserve?

Working with our PR consultant we can get you noticed and increase your brand awareness.

Next Steps

If you are interested in any of our services or products please get in touch for more information

including pricing and a bespoke proposal (if applicable)

If you are an organisation who would like to work with us as extension of your business, offering our

products under your brand then please contact us to arrange a meeting so we can discuss this

further.

www.sparkledevelop.co.uk

[email protected] (we will put you in touch with the appropriate Regional Account Manager)

T: 07507559972 Rebecca Armstrong: Managing Director

Head Office:

The Quadrus Centre

Woodstock Way

Boldon Business Park

NE35 9PF


Documents

Retail portfolio 2013 v2