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Tan Tze Aun, Ray ______________________________________________________________________________________ Contact Number : 9880 6320(Mobile) 6792 4894(Res) Email : [email protected]
Address : Blk 689, Jurong West Central 1, #10-211, Singapore 640689
EXECUTIVE SUMMARY
More than 10 years of experience in end-user support starting from 1998, with a user base of over 500. Proficient in trouble-shooting Windows systems, configuration setup and software installation. Image and harddisks cloning. Change and fix hardware peripherals.
WORK EXPERIENCE
Nov 2012 – June 2016 : Telistar Solutions Pte Ltd (Onsite Engineer) Attached to military campsite for Learnet(E-Learning). Cloning and configuration of notebooks & tablets for Learnet. Trouble-shoot systems & hardware problems. Liaise with vendors for repair matters. Inventory control as issue/loan of devices to users
Oct 2011 – Feb 2012 : Getronics Solutions(S) Pte Ltd (Customer Support Engineer) Attached to client’s site for Desktop Support. Imaging of workstations and trouble-shoot all systems and hardware problems. Configure BlackBerry & iPhone to Outlook Exchange. Inventory control of computer assets. Assist in AT & T video conference
Apr 2010 – Apr 2011 : ST Engineering Kinetics Ltd (Associate Engineer) Network maintenance of server as changing of backup tapes. Desktop support to in-house users as software installation and systems configuration, trouble-shoot Windows problems.System Administtion in creation, deletion of NT Accts in AD. Resetting passwords & granting network access rights. June 2008 – Dec 2008 : Computer Science Corporation(CSC) (Desktop Engineer) Systems upgrade from Windows 2000 to XP. New PCs rollout as installing,configuring sytems settings
to end-users. Data file transfer from old PC to new ones.Break-fix of Windows problems.
EARLY CAREER PROGRESSION
Field Engineer with Singapore Computer Systems Ltd (2006- 2007)
Customer IT Support with OPUS IT Services Pte Ltd (2005-2006)
EDUCATION
1987 - 1990 : Fairfield Methodist Secondary School 5 GCE ‘0’ LEVELS
Sep 1997 - Mar 1998 : THAMES BUSINESS SCHOOL Thames-Oxford Diploma in Marketing/PR
CERTIFICATION COURSES
Nov 2009 : Microsoft Certified Pofessional(MCP)
May 2011 : Microsoft Certified Systems Administrator(MCSA 2003)
Dec 2013 : COMPTIA A+ CERTIFIED CE
