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Raghavendra Swamy H.S

[email protected]: +91

9986554773

Experience Highlights:

Blend of 8 years of experience in areas related to Health Informatics and customer service

Excellent domain expertise of design and implementation of clinical information systems and Hospital information system

Identification, analysis and documentation of requirements during systems designs, workflows and processes involved and knowledge sharing and transfer

Lead implementation of EMR / HMS/HIS/CIS systems and data registries and good understanding of functional designs and verification and testing during development of electronic health information systems for patient care

Lead Business analyst of HMS,Clinic Practice Management ,

Knowledge of Coding Standards such as ICD/CPT Lead implementation of Home Healthcare systems and

data registries and good understanding of functional designs and verification and testing during development of electronic health information systems for patient care

Creation of reports for audits and quality metrics Good interpersonal communication and project

management skills Quick learning of clinical information systems and

carrying out training for physicians and allied staff Excellent application of clinical and health informatics

skills and knowledge for design, development, testing and implementation of clinical information systems and usability requirements from end-users’ perspective

Current Residence: India Country of Origin: India

HealthCare IT Roles:ImplementationConsultant, Business Analyst, Project Lead,Associate ManagerImplementation.

Domain Roles:Billing executive, Sr.Billing Officer,

Education:Bachelors of Business Management

Date Of Birth: 01-June-1985



9986554773

Current EmployerPrositinfotech Pvt. ltd, Bangalore, India July, 2011 to Till DateDesignation:Associate Manager/Project Manager/ Implementation Business Analyst

1. CIS/HMS PORJECT System study and Gap Analysis and requirement gathering for

implementation/customization in different modules of HIS Analysis of business and user needs to implement application/file changes to

improve the system. Prepare Functional specifications and SRS documents Involved in Functionality Testing Participation in the Designing the Modules Application Testing and documentation Managing the multiple projects. Create Project plans. Providing Functional Inputs for Application Developers. Design and implementation of the Practice Management System(CIS) Having Functional Design Knowledge. Having god knowledge about SQL Server Having good Knowledge on Use Cases. Participation in the Designing the Modules Participating in The International Demo’s Documentation of the daily activities. Assist the team to investigate and resolve data quality issues and escalate

situations according to department processes. Ability to build and maintain rapport with individuals at various levels within the

organization and also from the customer side. Uses experience and content expertise to quickly identify and resolve common

problems. Create a training plan with appropriate training materials. Train the customer on basic to complex use of the application. Coordinating with Clients and answering / solving the quires. Providing 24 x 7 troubleshooting user support.




9986554773

Participating in Vendor training for Quality Control/Quality Assurance procedures.

Giving support for upgrading & maintaining the Hospital Management System software in line with the changing needs of the organization.

Giving Demonstration of product to the Clients if necessary. Uses experience and subject knowledge to quickly identify and rectify the

common issues. Providing On line & Offline support to HMS Users. Involved in Functionality Testing. Involved in HL7 Integration Support the Technical Team throughout the product development &

customisation, and Ensuring that projects are delivered on-time and fit for use. Build and maintain rapport with individuals at various levels within the

organization and also from the customer side. Provide End User training.

2. Home Healthcare project During this tenure, I have been placed at the Care For Relatives (Modern Family Doctor Pvt. Ltd) I am working with a team of six engineers System study about home health care Requirement gathering for home healthcare product design of home healthcare product testing of home healthcare product implementation and support of home healthcare product

CLIENTS HANDLED: Modern family doctors (50 Clinics and Pharmacy) Bangalore and Pune Samastha Hospital, Bangalore Care for relative (Home Healthcare)

Previous EmploymentInsta Health solution Pvt. Ltd, Jan, 2009 to July, 2011Implementation consultant

System study and Gap Analysis and requirement gathering for implementation/customization in different modules of HIS

Analysis of business and user needs to implement application/file changes to improve the system.

Prepare Functional specifications and SRS documents




9986554773

Involved in Functionality Testing Participation in the Designing the Modules Application Testing and documentation Managing the multiple projects Providing Functional Inputs for Application Developers. Design and implementation of the Practice Management System(CIS) Having Functional Design Knowledge Having good Knowledge on Use Cases Participation in the Designing the Modules Participating in The International Demo’s Documentation of the daily activities. Assist the team to investigate and resolve data quality issues and escalate

situations according to department processes. Ability to build and maintain rapport with individuals at various levels within the

organization and also from the customer side. Uses experience and content expertise to quickly identify and resolve common

problems. Create a training plan with appropriate training materials. Train the customer on basic to complex use of the application. Coordinating with Clients and answering / solving the quires. Providing 24 x 7 troubleshooting user support. Participating in Vendor training for Quality Control/Quality Assurance

procedures. Giving support for upgrading & maintaining the Hospital Management System

software in line with the changing needs of the organization. Giving Demonstration of product to the Clients if necessary. Uses experience and subject knowledge to quickly identify and rectify the

common issues. Providing On line & Offline support to HMS Users. Involved in Functionality Testing. Involved in HL7 Integration Support the Technical Team throughout the product development &

customisation, and Ensuring that projects are delivered on-time and fit for use. Build and maintain rapport with individuals at various levels within the

organization and also from the customer side. Provide End User training. HMIS Modules Handling: Registration, Billing,ADT, Discharge Summary,

Payments, OP Module, IP Services, Clinical Information, Laboratory, Radiology,




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Reports, Pharmacy, Inventory, Dietary, Maintenance & Contract, Insurance, Settings.

Continuous quality of processes improvement campaigns, audits and reporting, identifying ways for further optimization of processes

CLIENTS HANDLED: RSV Hospital - Kolkata A.J.Hospital - Mangalore MotherHood Hospital - Bangalore Nephrolife Hospital - Bangalore Excelcare Hospital - Bangalore Divakars Global Hospital - Bangalore K.H.Jithuri Hospital - Hubli Vijaynagar Global Hospital - Bangalore Life Line Hospital - Hubli Lady Hospital - Bangalore RSV Hospital - Kolkatha Kidwai Hospital - Bangalore Unity Hospital - Mangalore

Workardt Hospital July-2006 to jan-2009Sr.Billing Executive,

Excellent knowledge about corporate billing, Insurance, CGHS packages. Handling of help desk activities including EPABX. Solely handling admissions and discharges of international patients. Handling of billing in which heavy cash transactions is involved and handling over the

same promptly to the cashier without any discrepancy. Interaction with the patients with humanitarian touch. Handling patient grievances smoothly without affecting the goodwill of the

organization. Handling of recovery of dues from in patients. Excellent billing knowledge with wide knowledge of sales taxes


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Resume_I (2)