Customer Service or IT
Address:2545 Lake Ellen DrTampa, FL 33618Phone:
813-500-1923E-mail: [email protected]
Stephan M Smith
SkillsCompTIA A+ Certification , CompTIA Network+ Certification,
Microsoft Certified Technology Specialist (Vista Configuration),
Microsoft Office (Word, Excel, Outlook, Internet Explorer),
Knowledge in Windows 7 and 10,Siebel, Vision, Symantic Service Desk
and Salesforce ticketing systems , 10 key data entry, Typing 30
WPM.
Work experience05/2014-03/2016 Computer Generated Solutions Inc.
Tampa, FlTechnical Support SpecialistAssisted a very high volume of
client employees over the phone with Tier 1 technical support
issues following procedures according to which one of three
separate clients they represented.
06/2007 05/2014David A Straz Jr Center for the Performing Arts
Tampa, FLCustomer Service RepresentativeAssisted a high volume of
customers over the phone with purchasing tickets, donations and
show information.11/2004 3/2007 Quest Diagnostics Inc Tampa,
FLCustomer Service RepresentativeAssisted customers in a high call
volume environment including patient billing, payments, and
clarification of insurance claim processing. Also general office
duties including processing and filing claims.
09/2003- 05/2004ProStaff (Nokia Mobile Phone) Tampa, FLCustomer
Service RepresentativeAnswered a high volume of customer inquiries
with a primary focus on elevated wireless and technical issues.
Managed multiple tasks and special projects.
05/2000 03/2003 Verizon Wireless Tampa, FLCustomer Service
RepresentativeRetention specialist, assisting customers with issues
with their phone service. Receiving payments, soft selling wireless
phones and plans.
Education
08/2009-01/2011Erwin Technical Center Tampa, FLComputer Repair
and Networking (Obtained Cert of Comp)
08/1985 08/1993Hillsborough Community College Tampa, FLBusiness
Administration Courses ( Approx 57 credit hrs) 06/1988-06/1990
Tampa Bay Vocational School Tampa,FL Commercial Art (Obtained Cert
of Comp))
