ANKIT CHANDRAMobile: +91- 9560198030Email: chandraankit1@gmail.comCurrent Address: Permanent Address:426, Sector-15, Vasundhara, #497, 2nd Floor, 7th Main,Ghaziabad, UP - 201012 ST Bed, Koramangala,

4th Block, Bangalore,560034.

Career ObjectiveSeeking opportunity to work on PMO / Business analysis tools in order to learn and enhance my skills, by participating in project management and business analysis activities, both as a facilitator and owner of the project management processes.

SummaryDynamic professional with over 8+ years of extensive experience and 5 years in Project management, Resource Management, Resource Planning, Fulfilment, Operations, Trainings management , Process documents, Client communication, Employee engagement.

Experience Details

Working with HCL Technologies Ltd Working since - Aug’2013

Job Profile and KRA’s:

Generating daily, weekly and monthly reports like Utilization, Head count, costing, unbilled, bench report, forecasting and sharing with Senior Management

Handling the fulfillment activity for both Onsite and Offshore Assisted effectively in the coordination of certain aspects of a project Holding weekly internal and external meetings on progress Ensuring effective quality control processes are in place to monitor deliverables produced. Researched, tracked, analyzed pertinent data plans and budgets Monitored and determined specific project details and created standard and ad hoc reports. Prepared and created project presentation documents with project lead, completing delegated

section Responsible for tracking and monitoring progress of project office as well as coordinate delivery

dates Performs responsibilities like maintaining existing departmental and the policies and procedures

of project office. Generate, update and improve project strategies and methodologies Handles tasks like reviewing, maintaining and highlighting the changes in project plan Prepares

and maintains weekly and monthly project status reports, like Utilization, Billing Plan & BRQ etc. Maintains fiscal systems for the purpose of recording, forecasting, monitoring and budgeting

project expenditure (Invoice Generation) Working on SOW’s ,Reviewing them and taking Approvals for them Assist Project Managers and Program Managers in handling daily activities New Project creation Doing Revenue forecast for project based on SOW Milestone Responsible for resource assignations, delimitation, onboarding and off boarding

1

Professional ExperienceTechnical support associate - Aug’11 – Jul’13 – HCL Comnet.Responsibilities: Program Management Office (Supportive & Controlling PMO)

Responsibilities: Responsible for PMO Activity:

Contract management & SLA tracking: Tracking SLA for the complete business units on monthly and quarterly basis. Also managing contracts, like creating and making changes in as per requirements for whole IBU

Billing and Invoicing - Generate invoice for the work completed on the IBU’s projects and send it to sales team for billing after getting it reviewed in the system

Maintain Project plan - Creating project plan with assistance of project manager and maintain project plan by making regular updates as requested by Project managers. Reviewing and Maintaining engagement compliance with internal standards

Resource Utilization- Focus on optimization of Resource utilization and make a good match of skill, role, organization needs and employee aspirations

Metrics reporting - Collecting data from various tools and applications that required generating metrics related to project execution and sharing this with all IBU Project managers

Status reporting - Collating status reports from different teams, submitting status report to Managers and senior leadership team for review

Administration - PMO team also provides support to leadership team in administration like arranging of trainings, project induction, project events or outing etc.

On boarding resources - roll on involving issuing access cards, workstations, creation of ids, email ids, access to applications or servers etc.

Off boarding resources - roll offs involving collecting access cards, de-allocating workstations, disabling ids, email ids and other access that were granted to applications or servers etc.,

Program level Activities: Tracking status-like resource capacity utilization, release planning, Bandwidth Utilization, monthly forecast for IBU on timely basis

Asset management - Issue or transfer of assets like laptops, data cards or on call mobile kit or any

asset required by resource to complete day to day task.

Documentation Prepared Induction plan and training documents for behavioral and project related trainings Analysis, induction manual, newsletters, etc. Maintaining knowledge base and creating documents for audits

Training & People Imparted behavioral and skill based training for groups Identify training requirements and arranging sessions Conducting pre and post assessments and following up on course effectiveness. Employee engagement and event management, taking care of employee engagement.

Technical support associate - Jan’09 – Jul’11 – HCL Comnet.Responsibilities: Responsible for Technical support on Lotus Domino Mail Servers:

Direct Interaction with Client and help them manage Domino servers. Trouble shoot and resolve escalated client issues. Manage server Disk space. Installation and Configuration of Lotus Notes all versions. Troubleshooting on Server Access, Mail Routing, Replication. Oversee all operations and functions of high-volume monitoring operation providing 1st level

support (L1).

2

Resolve server issues like corrupt databases, mails pending issues, disk space issues, and notes client issues on all versions.

Train, and supervise team of 13 analysts. Monitor daily activities and performance to ensure compliance with all service agreements.

Compile and analyses data, prepare daily reports for senior management. MIS reports preparation and Perform performance reviews. Preparing of Content Manuals for

trouble shooting. Ensuring System Implementation and Excellent Client Service. Regular reporting to facilitate formulation of effective policies by management. Impart Training to new recruitments.

Technical support associate - Nov’07 – Dec’08 – HCL Comnet.

Providing technical support to customers to assist them with technical issues related to network connection, windows related issues, VPN certificates, Blackberry related issues.

Actively involved in training the team which involves imparting the processing knowledge and keeping a track of the updates received

Meeting the process targets (primary and secondary). Meeting productivity. Meeting quality.

Applications Known Remedy Smart Recruit HireAlchemy (resourcing tool) MS Excel, MS Access, MS PowerPoint, Word etc.

CORE COMPETENCIES

Excellent communication and interpersonal Skills. Critical thinking skills and ability to work under pressure. Comprehensive knowledge of using desktop computers and removable media drives. Ability to work independently and as a team player. Excellent reporting skills. Strong time management and organizational skills. Multitasking with ability to meet deadlines. Organized approach to solve problem with good decision making skills.

Educational details

MBA in IT from Amity University (Distance Learning) in (2013) M.Com from MJP Rohilkhand University, Bareilly in (2008) B.Com from MJP Rohilkhand University, Bareilly in (2006) 12th from MBIC Inter College, Bareilly, UP. (2003) 10th from MBIC Inter College, Bareilly, UP. (2000)

Personal Details

Languages known : English & Hindi Date of Birth : 13th Sep 1983 Father’s Name : Mr. R. C. Saxena Marital status : Single Passport : H 1707379

3