ANGELICA N. DIAZ281.382.0356

adiaz2019@gmail.com

SUMMARY

A result focus individual seeking an opportunity to continue my professional development by utilizing my communication, organization, and peoples skills. Enjoy challenges and adapts quickly, very people oriented which has helped me bring together diverse viewpoints, personalities and resources to achieve a win-win situation by understanding the intent of the individual. Strong written, oral, interpersonal, and critical thinking skills. Works well independently or as a group member and detail oriented.

PROFESSIONAL EXPERIENCE

Houston Methodist Hospital- Outpatient Cancer Center- Centralized Scheduler II (September 2013 Present)

Scheduling doctor’s orders along with all cycles in the PHS system and registering those appointments in the HIS system for insurance purposes. Assisting the research team in scheduling their patients for treatment as well.

Responsible for processing doctors’ orders and submitting information in Athena Database for authorization and certification of insurance.

Training new employees and cross training existing employees for the scheduling department. Interviewing prospective employees for the outpatient cancer department.

Was able to delegate and breakdown department roles and responsibilities to better be able to assist patients in scheduling.

Helped create ideas for events to improve patient satisfaction as well as employee satisfaction.

Phelps State Farm Insurance- Office Assistant (July 2009- September 2013)

Scheduled appointments for customer service representatives and printed all necessary paper work and forms for scheduled meeting.

Coordinated receptionist schedules to insure that coverage was available in their absence. Answered phones, processed payments, and updated costumer profiles. Performed basic office duties, such as filing, faxing, copying and more.

Was able to come up with a rotation system that would better help the receptionist cover the lobby in order to keep customers satisfied.

Volunteered for different events such as the Deer Park Independent Bike Run, Adopt a Family and deliver goods to the less fortunate.

Payless Shoe Source- Sales Associate/Key Carrier (November 2008- July 2009)

Performed customer service, operated the register, incoming and outbound phone calls, and processing shipment.

Responsible for counting money and balancing, and filling out the necessary paperwork when opening and closing the store.

Was able to organize roles of employees that were working under my supervision to keep the store clean and so that all employees felt needed and were able to end the day at a better time.

Lane Bryant- Sales Associate ( September 2006- August 2008)

Assisted customers with purchases, returns and customer problems.

Accountable for working the register and assembly of merchandise sets.

EDUCATION

Lamar University- Graduate (August 2014-2017) - Master’s Degree in Clinical Mental Health Counseling as well as License in Professional Counseling.

University of Houston- Clear Lake Undergraduate (May 2011) - Graduated with a Bachelor’s Degree in Psychology

PROFESSIONAL AND EDUCATIONAL DEVELOPMENT

July 2016- Texas Teachers- EC-6 Certification

January 2015-Member of the Honor Society for the School of Education at Lamar University

December 2014 -Presenter-UHCL Student Research Conference- “Discrimination Among Hispanics in the Workforce”

April 2013-Presenter- UHCL Student Research Conference- “Does Induced Stress Influence the Perception of Others Facial Expressions/Emotions”

May 2011-Lifetime Member of National Student Leadership and Success- Sigma Alpha Pi University of Houston- Clear Lake

May 2011-Awarded National Excellence in Leadership Certificate- University of Houston-Clear Lake

August 2010-May 2011-Member of Latino Student Organization- University of Houston- Clear Lake

References

BusinessReferences:

Silvia Taylor24234 Lake Patch CircleKaty, TX 77493713.305.8599

Ashley Verzwyvelt 13109 Hampton Bay Dr. Pearland, TX 77584 832.407.7883

Jessica Klein 2219 Greenhouse Rd. Apt 2121 Houston, TX 77084 832.655.4573

Personal References:

Mrs. Sonia Estrada409 Avenue HHouston, TX 77587713.946.7392

Brandy Fyffe1602 W. Clay St.Houston, TX 77019469.685.2293

Erin Amaro1904 S. Palm Ct.Pasadena, TX 77502713.304.1352