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Cody Nelson 820 Glenleaf Drive Norcross, GA 30092 [email protected] 470-214-7675
https://www.linkedin.com/pub/cody-nelson/66/a80/467
Greetings Business Professionals
Frustrated with not meeting service expectations?
Confused with disconnects between strategic initiatives and process implementation?
Tired of action plans that do not address root cause obstacles of success?
You are not alone. The desire, knowledge, determination, and ability to deliver quality results while building a
foundation for continuous improvement is not always wrapped up in one package; however, with me it is. My name is Cody
Nelson. I am seeking: Evening/3rd shift career opportunities with flexible hours working for a progressive company like yours.
My passion for quality performance in meeting or exceeding expectations drives my personal and professional goals. For me, the
outlier is anything that doesn’t say extraordinary! My analytical skills, attention to detail along with my ability to network
enables me to help solve any issue and ensure high-quality service. At your earliest opportunity, I would like to meet with you to
discuss my traits further and why I would make an excellent candidate for consideration onboard your team. Thank you for your
time and Consideration.
Sincerely,
Cody Nelson
Cody Nelson
A track
record of
results:
Planned reduction of direct labor costs working with General Manager, Jason Maidens CVG DP DHLGM;
increasing visibility toward opportunities that impact performance through Mike Pena, Director Business
Process Optimization DP DHLGM; delivering innovative solutions and building value-added management
tools that support corporate goals under the direction of Jorge Lopera, Director Operations Analysis DP
DHLGM; and ensuring compliance with USPS DMM through Ted Bourgart, USPS Networks Integration
Specialist are a few of the real world examples of how I continually strive to improve performance
To deliver
excellent
quality that
promotes
customer
satisfaction:
As a Quality Analyst, working currently through DHL E-Commerce [a subset of DP DHLGM], I
contribute to their corporate values by:
Providing deep dive analysis of quality KPIs.
Working with customer service, commercial, operations, NewOPS Business Acceptance
Testing, subject matter experts and various leadership teams to design, develop, implement and
review action plans that are specifically geared at performance opportunities.
Assisting in the creation of strategic initiatives that support long term corporate and customer
satisfaction.
Creating
Solutions
that breed
success:
I would relish the opportunity to support your trend of success and positive growth, in field that offers
substantial challenge. Having a very robust transferable skill set, a steep learning curve that serves me as
being a proficient learner and Associates in Applied Business Information Technology; I do not accept
second best as satisfactory. My skill sets includes but are not limited to:
Management Delivery Performance Reporting Reporting Tool Creation Warehouse Task Analysis
Presentation Management Ad-hoc Analysis Forecasting Microsoft Office Suite: advanced Excel
Word Power Point Outlook Access Publisher Visio PL/SQL Developer Tableau SQL
Server Management Studio SQL Server Business Intelligence Development Studio HP Agile Manager
Cody Nelson 820 Glenleaf Drive Norcross, GA 30092 [email protected] 470-214-7675
https://www.linkedin.com/pub/cody-nelson/66/a80/467
Objective
I am seeking: career opportunities working for a progressive company in field that offers substantial challenge with working
hours between 5:30 PM and 8:00 AM Eastern Standard Time, I am open to part time or full time opportunities. If available, in-
home office opportunities preferred.
____________________________________________________________________________________________
Professional Experience
DP DHLGM (2011 – Current) (originally through Staffing agency, before DP DHLGM direct hire)
Deutsche Post is the world's largest logistics company operating around the world. DHL is a world market leader in mail
delivery. Deutsche Post has expanded the use of the DHL brand to other Deutsche Post divisions, business units and subsidiaries.
Quality Analyst
The Quality Analyst role, that I was recently promoted to on October 14th 2015, is an extension of the Quality Performance
Specialist role that encompasses all responsibilities of the Quality Performance Specialist role in addition to current on-going
initiatives:
Providing strategic analysis of change requests, used to drive large scale IT / Software development project planning
that impacts software releases, process change and network optimization.
Supporting NewOPS business acceptance testing team in testing new releases of software that are used in the
production environment.
Streamlining Customer Routing rules that impact packaging options for prospective DHL customers.
Quality Performance Specialist
Develops Quality, service, production reports and presentations along with analysis tools; accompanying training material; and
individual or group training sessions for use by leadership teams; demonstrates “Best Practices” for employees. SWOT analysis
of trends impacting performance. Provides Action plans to support increase of 5 Day % and reduction of tail.
Engages in R&D project work for quality, performance and customer analysis reporting. Regularly uses Oracle,
PL/SQL Developer, Tableau, SQL Server Management Studio, SQL Server Business Intelligence Development Studio
and Microsoft Office Suite in creating reporting solutions.
Produces delivery performance reports and accompanying training that enhanced clarity; as well as, increased visibility
for 15 domestic mail terminals; along with, international performance reporting for quality KPIs.
Serves as a subject matter expert and resource for leadership teams in diagnosing quality breakdowns and creating
solutions to improve performance.
Compliance Lead
Cody Nelson 820 Glenleaf Drive Norcross, GA 30092 [email protected] 470-214-7675
https://www.linkedin.com/pub/cody-nelson/66/a80/467
Reduced Postal Fines over a 5 month period. Implemented USPS DMM compliance training, NPI bin dividers and
customized automation sort plans along with providing daily analysis of root causes driving postal fines.
Supported local leadership meetings with presentation Management skills & forecasting onsite at USCVG1.
Delivered daily direct labor and performance analysis reports that assisted with reduction in 17.85% direct labor costs
and 15.82% increase in efficiency, when the goal was 10% over 5 month period.
Worked with Local Field Engineers on Warehouse Task Analysis
Conducted Process Audit
Ponderosa Steak House (2008 – 2011)
Ponderosa Steak House is a Buffet style, family oriented, dining experience. This was an opportunity to work in a small team
environment where timing, service and quality of experience were critical to achieve for every guest. I worked at the Newport
location that closed its doors at the end of 2012.
Shift Supervisor
Prepared Safe Audits, Cost of Goods Reports, Inventory & Usage Control Report, and Customer Count Report.
Extended employee awareness of food cost and implemented various ways of cutting cost of operational expenses,
through trained food handling.
Gained Extensive Customer Service Experience with interacting and improving the customer dining experience.
Remke Markets (2004 – 2007)
Remke Markets Is a chain of American supermarkets in the Cincinnati OH metropolitan area. Started in 1897 as a meat market in
Covington, Kentucky, by William Remke, the supermarket has grown and now has 13 locations. The supermarket merged with
the Bigg's division of SuperValu in 2010. I worked at two different locations in my career, the Newport branch and later as a
Frozen Dairy Manager at the Hebron location in 2007.
Frozen Dairy Manager
Oversaw all aspects of running, maintaining and promoting sales of the Frozen Foods & Dairy Department at the
Hebron location.
Exceptional Knowledge of ordering & shrink management.
Developed high level organizational and inventorying skills through loss prevention tracking.
Cody Nelson 820 Glenleaf Drive Norcross, GA 30092 [email protected] 470-214-7675
https://www.linkedin.com/pub/cody-nelson/66/a80/467
Education
Associates in Applied Business Information Technology
Brown Mackie College Ft. Mitchell, KY
Technical Skills
Microsoft Office Suite: advanced Excel Word Power Point Outlook Access Publisher Visio PL/SQL
Developer Tableau SQL Server Management Studio SQL Server Business Intelligence Development Studio HP
Agile Manager
Achievements & Awards
Workshop utilizing First Choice Initiatives onsite at ORD DHL (2015) Business Professionals of America
National Medalist (2009 - 2010) Kentucky Colonel (2004) Eagle Scout (2004) Scouting Leadership Letter of
Recognition - United States Senator Jim Bunning (2004) Noteworthy Achievement Award - The Senate of the
Commonwealth of Kentucky (2004) Academic Excellence - The House of Representatives of the Commonwealth of
Kentucky (2004) Successful Endeavors Recognition - Mayor & City Commissioners City of Newport (2004) Sara
Barker Award - Villa Madonna Academy (2004) Junior Leadership Training Course (2001-2003) Optimist
International Optimist Club Oratorical Contest Finalist (1999)
Cody Nelson 820 Glenleaf Drive Norcross, GA 30092 [email protected] 470-214-7675
https://www.linkedin.com/pub/cody-nelson/66/a80/467
References
Rob Schweinefuss
DHL E-Commerce DP DHLGM
CVG2 Supervisor, Operations-------------------------------------------------------------------------------859-692-2500
Jason Maidens
DHL E-Commerce DP DHLGM
USCVG1 General Manager, Operations ------------------------------------------------------------------859-692-2500
Carl Tomasko
DHL E-Commerce DP DHLGM
Manager NewOPS Business Integration, Operations --------------------------------------------------954 903-6488
Jais Kurian
DHL E-Commerce DP DHLGM
Senior OPS Analyst, Operations -----------------------------------------------------------------------------954 9036318
Mike Pena
DHL E-Commerce DP DHLGM
Director Business Process Optimization, Americas Support Ctr-------------------------------------954-903-6416
Jorge Lopera
DHL E-Commerce DP DHLGM
Director Operations Analysis, Operations----------------------------------------------------------------954-903-6325
Ted Bourgart
DHL E-Commerce DP DHLGM
USPS Integrations Specialist, Operations----------------------------------------------------------------847-830-1814
Remke Markets Corporate Office------------------------------------------------------------------------859-594-3400
