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Résumé Writing Skills for the Health Science Professional HS 496 Mike Major, SPHR Director Career Services. Who is your competition?. www.svsu.edu/careers. Winning Résumés. www.svsu.edu/careers. What is the purpose of a resume?. www.svsu.edu/careers. Value Proposition. - PowerPoint PPT Presentation
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Résumé Writing Skills for the
Health Science Professional
HS 496Mike Major, SPHR
DirectorCareer Services
Who is your competition?
www.svsu.edu/careers
Winning Résumés
www.svsu.edu/careers
What is the purpose of a resume?
www.svsu.edu/careers
What will you bring to the organization?
Do you have the skills necessary to do the work?
Do you have the experience that the organization desires?
Value Proposition
www.svsu.edu/careers
Layout Primer Eyes tracing
Down From left to right
Use of bold Use of italics White space Clear headings No large text blocks Use of bullets
www.svsu.edu/careers
436 Business Communication Quarterly 76(4)
Figure 1. The “F”-pattern reading area for resume design is based on eye-tracking research(Nielsen 2006; see also Shrestha & Lenz, 2007; Shrestha et al., 2008).Note. The most important information should appear within or near the gray areas that compose aresume’s “F-zone.”
Bold Name356CyprusAvenue,AnyCity,AC 03200 999-888-7777
The most important information that potentialemployers shouldremember aboutyou should goin theF-zone—thegray areas of this page.
prepare one résumé and not worry about whether it will be read on a screen or onpaper, diminishing the need for a separate “scannable” résumé. The following updatedbest practices rely on this research as well as research about employers’ preferredrésumé structures, as described earlier.
www.svsu.edu/careers
Diaz 437
Figure 2. A paper-based resume designed to be read on-screen or on paper.Note. Johnson uses the F-zone to highlight her professional writing education, courses, and internship.
JENNIFER JACOBSON123 Main Street, Old Town, ME 04468
(999) 123-4567 [email protected]
EDUCATIONUniversity of Maine Orono, ME
Major: English Graduation: May 2012Concentration: Professional and GPA: 3.4
Technical WritingEXPERIENCEOregg, Ltd. , Lowell, MAIntern for Information Development June 2012-present•
programs• • Prepare documents for different audiences, including users, administrators, and
developers• • Design and provide programming examples, graphics, developer-intro talks (Java, Eclipse,
PowerPoint)Repair.com VirtualWriter August-December 2011• • Designed and wrote a repair manual for small electronic device• • Used small tools to replace battery, screen, and keypad• • Worked collaboratively with team of writers and designersFreelance Graphic Designer Orono, ME“How to be One Cool Kid” Spring 2011• • Designed and created an instructional infographic using Adobe InDesign and Photoshop• • Inspired children’s audience through colorful comic-book style instructionsRecords Technician Orono, MEUniversity Admissions Office Fall 2011-Spring 2012• • Adapt to change and manage projects on a daily basis• • Use extensive knowledge of University databases to help potential
students on phone and through email• • Answered telephone and responded to email messages from parents
and potential studentsStudent Assistant Orono, MEUniversity Admissions Office Fall 2010-Spring 2011• • Answered telephone and routed phone calls appropriately• • Made changes to documents using InDesign and PowerPointSKILLSMicrosoft Word and Excel Adobe InDesignAdobe Acrobat Editing tools Adobe Photoshop
RELEVANT COURSEWORKTechnical Editing Business &Technical WritingProposals and Reports PersuasiveWr
www.svsu.edu/careers
Name and Contact Information Objective Education Relevant (Fieldwork) Experience Work Experience Community Involvement &
Accomplishments Computer/Technical Skills References
Standard Resume Headers
www.svsu.edu/careers
Making custom headers is
appropriate and sometimes a
great thing to do!
The order of your headers may change
based on RELEVANCE
Susan Student7400 Bay Road
University Center, MI 48710(989) 222-2222 (Cell) (989) 555-5555 (Home)
[email protected]://MikeMajor.foliotek.me
*cell only is appropriate
Name and Contact Information
www.svsu.edu/careers
www.svsu.edu/careers
Be aware of any “ring back” tones that callers may hear before you
answer.Many jobs are lost
because “cool” ring back tones are not
set properly.
Don’t “Rick Roll” away a chance your
dream job!
Objective/Personal Summary Be sure that it is customized specifically for each job that you are applying for “To apply my exceptional interpersonal,
creative and teamwork skills in the field of Health Science.” Too Vague
Study the Job Description to see what qualities they are looking for and accentuate those aspects of your professional capabilities www.svsu.edu/careers
Objective/Personal Summary “To apply my exceptional leadership,
interpersonal, and teamwork skills as an activities coordinator for the Barnikow Assisted Living Center.”
Being very specific in an objective statement is helpful when resumes go into a CENTRALIZED HR office with DECENTRALIZED hiring managers
www.svsu.edu/careers
It’s not always required. If you use one, make it count.
Objective
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What is most important? Standard format
Bachelor of Science in Health Science Anticipated: May 2015
Saginaw Valley State University, University Center, MIMinor: Political SciencePresident’s List: Eight semestersDeans’ List: Fall 2012, Winter 2013GPA: 3.55
Education
www.svsu.edu/careers
Importance of Effective Bullet Statements “A picture is worth 1,000 words”
Paint a picture in the employer’s mind
Statements should be clear, concise and detailed
“Presented to a group of students” vs.“Presented to a group of 35 college freshmen”
www.svsu.edu/careers
If this is like your resume, change it now!Fry CookMcDonald’s Restaurant
Helped customers Stocked shelves Used cash register Cleaned store Dealt with complaints
Referred to as “Level 1” Not very impressive Tasks implied by the title Add no value to resume
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It is our recommendation that you do not use Level One bullet statements at any time on your résumé.
www.svsu.edu/careers
This is a little better, but still not great - Crew MemberMcDonald’s Restaurant Assisted customers in a warm and friendly
manner Stocked shelves during down times to ensure a
professional environment Processed financial transactions through the
cash register in a fast and efficient manner
Cleaned store to maintain an appealing atmosphere to enhance customer satisfaction
Referred to as Level Two Explain how or in what way you perform level
one tasks exceptionally well Additional duties that you initiated?
www.svsu.edu/careers
While it is acceptable to use Level Two bullet statements from time to time, you will not want to rely on these to earn you an interview.
www.svsu.edu/careers
“Say More with Less” Level Three Describe accomplishments and achievements Increase something good or decrease
something bad? Employers want individuals who will make a
difference Measurable
Created effective displays which increased monthly sales by 200% in a two-month period
Crew MemberMcDonald’s Restaurant
Earned Crew Member of the Month in June 2012 for consistently providing outstanding servicewww.svsu.edu/careers
Writing Level Three Bullet Statements How are the things you have done been
measured? What were the outcomes of projects? Think cause & effect Use words like “increased” and “decreased”:Any PositionAny Location, City, MI
Created _______ that led to ________ over a _____ period of time
Oversaw the development of _________ that resulted in ___________
Managed a team of ____ co-workers that _______
Processed over $___ worth of transactions over a ___ hour shift with a 100% accuracy ratewww.svsu.edu/careers
Possible Bullet Statements for Health Science Speak the language of your profession
Served on a team of volunteers that investigated alleged misconduct of service recipients
Assisted a multi-agency task force to promote healthy eating habits for youths around the Saginaw City area
Promoted to a part-time paid position from unpaid intern within six months of service
Conducted interviews with assault victims in a hospital setting within hours of their attack
www.svsu.edu/careers
What is most important? Use previous experiences that are relevant to the position you are
applying for: Acceptable format:
Health Science Fieldwork Experience Aug. 2013-Dec. 2013Innerlink, Saginaw, MI• Maintained case management for Transitional Living youth which included
counseling sessions, life skills training, scheduling appointments, transportation to/from locations, and tracking medication activity
• Prompted a change in the initial assessment to add a question about current medications
• Attended related professional and educational conferences along with several staff meetings
What kind of position could I consider this “relevant” for? Relevant Course work can also be listed in this section
Related Experience
www.svsu.edu/careers
Work Experience Match skill sets with new position Example:
Crew Member May 2010 – April 2013
McDonald’s Restaurant, Bay City, MI• Prepared 500 orders during the daily lunch hour • Effectively dealt with stressful situations in a team
environment
www.svsu.edu/careers
Highlight appropriate accomplishments Example:HONORS / AWARDS / ACTIVITIES
Volunteer, Big Brothers / Big Sisters of Midland May 2010 – Present* Received ultimate brother award by successfully logging over 1,000 hours of volunteer service, assisting four youths who all went on to attend collegeMember, Alpha Phi Omega Co-ed Service Fraternity Sept. 2011 – Present* Served as treasurer for an on-campus organization of over 50 members and $10,000 in resources that participated in over 10,000 hours of community service during the 2012-13 academic yearRecipient, SVSU Award for Excellence Scholarship Aug. 2010 – May 2014
Other Activities
www.svsu.edu/careers
Custom Headings are Appropriate: Intercollegiate Varsity Athletic
Experience On Campus Leadership Experience Volunteer Activities Study Abroad Experience Research and Publications Independent Study Field Work Observationswww.svsu.edu/
careers
INTERCOLLEGIATE VARSITY ATHLETIC EXPERIENCEMen’s Varsity Basketball Team 2012-PresentSaginaw Valley State University• Devoted 20 hours per week to athletics while carrying full
course load of 30 credits per year• Earned all-conference defensive team honors• NCAA Academic All-American
CAMPUS LEADERSHIP EXPERIENCERecruitment Chair, Delta Sigma Pi 2012-PresentMu Phi Chapter, Saginaw Valley State University• Led four recruitment activities that increased membership
from 25 to 40 members for a co-ed, professional business fraternity
• Coordinated the Relay For Life booth and organized 15 volunteers for 24 continuous hours, raising $6,954 for charity
www.svsu.edu/careers
Additional examples for a RSO Participant in a national service fraternity in which I perform
over ## hours of community service per year
Mentored new members on the culture and traditions of an organization with a rich history dating back to YEAR
Served as volunteer coordinator and successfully arranged over ## service hours in support of over ## events
Hosted team building exercises for ## members that fostered a closer bond among fraternity members
Completed leadership courses that covered topics including effective problem solving, conflict negotiation, ethics/moral implications and project management strategies
Many more examples possible based on YOUR experiences!www.svsu.edu/careers
Resumes – Two pages max (“old school” philosophers still say 1 page)
CVs – Longer, more elaborate, used in higher education, Federal jobs, graduate school Use the additional space with purpose Accomplishments / Achievements Do NOT include “tasks” that don’t add
value
Resumes vs. CVs
www.svsu.edu/careers
Depending on your skillset, this section may be one of the HIGHEST priorities, above “Work Experience”
COMPUTER / TECHNICAL SKILLSProgramming Languages: C++, Java, C, ASP.NET, SQLApplications: MS Visual Studio, EclipseBusiness Applications: Microsoft Excel Certified ProfessionalApplication Server: JBoss, TomcatGraphic Design: Adobe Creative Suite (all packages)Database Systems: SQL Server, MySQLCertifications: CCNA, Unicenter Certified Engineer
Computer / Technical Skills
www.svsu.edu/careers
Ask permission!! Choose wisely Keep your references informed of your job
searchDr. Someone Who-knowsyouwell, ProfessorDepartment of Health ScienceSaginaw Valley State University208 Health and Human Services Building7400 Bay RoadUniversity Center, MI 48710(989) 964-4000 (Office)[email protected]
References
www.svsu.edu/careers
DASH INCONSISTENCIES / DATES NOT LINING UP / SPELLING OUT SOME MONTHS BUT NOT ALL
Volunteer, Big Brothers / Big Sisters of Midland May 2006-PresentMember, Delta Sigma Pi Business Fraternity Sept. 2012 – PresentRecipient, SVSU Award for Excellence Scholarship Aug. 2011 - May 2012
Marketing Project, Saginaw Valley State Tennis Jan. 2011 –May 2012 Volunteer, Sparky Stec Charities Jan. 2011 to December 2012
Common Resume Errors
www.svsu.edu/careers
PERIODS USED WITH SOME (BUT NOT ALL BULLETS) / DIFFERENT FONT STYLE / COLOR / SIZES ON RESUMES
Men’s Varsity Basketball Team 2012 thru PresentSaginaw Valley State University• Devoted 20 hours per week to athletics while carrying full
course load of 30 credits per year.• Earned all-conference defensive team honors
Not listing an actual SVSU major/degree Not listing anticipated graduation date Putting SVSU in “Saginaw”
Bachelor of History 2011 – Present Bachelor of AccountancySaginaw Valley State University, Saginaw, MIMinor: Political SciencePresident’s List: Eight semestersDeans’ List: Fall 2013, Winter 2014GPA: 3.55
More Common Errors
www.svsu.edu/careers
Will be read after résumé Emphasize characteristics that are
supported in résumé Keep it short and simple Personalize it to whatYou applied for!!!
Cover Letters
www.svsu.edu/careers
Pay attention to length requirements Grammar/Syntax must be perfect Does not summarize resume or write in
generalities (ie “I learned the value of hard work)
Avoid the “fluff” Do tell your personal story Do demonstrate a passion for the field AND
a desire to contribute http://owl.english.purdue.edu/owl/resource/642/01/
Graduate School Essays
www.svsu.edu/careers
Top quality résumé & cover letter Use a professional voicemail message and email
address What’s on your FACEBOOK? Reply promptly to messages from potential
employers Networking! Are you on LinkedIn?
Earning the Interview
www.svsu.edu/careers
Boston Marathon bombing victim Halloween costume makes Michigan woman target on social media
A photograph posted to Alicia Lynch's Twitter account, @SomeSkankinMI, shows the Michigan woman wearing an SVSU race shirt with fake scars on her legs. The photograph has gained national attention and led to death threats following the costume tweet.
http://www.buzzfeed.com/rachelzarrell/what-happens-when-you-dress-as-a-boston-marathon-victim
Manage your online presence
Review, review, review! Career Services
964-4954 Appointments with staff for review
SVSU Writing Center Faculty members Guidelines and Tutorials available:
http://www.svsu.edu/careers
Last words on documents…
www.svsu.edu/careers
Common Dress Code Mistakes
Don’t be THAT person!
MEN suits that don’t fit
properly and are wrinkled mismatched socks mismatched belt and
shoes facial hair that is not
trimmed or shaven properly
inappropriate ties strong scented cologne
WOMEN skirts that are too short strong scented perfume too much make-up no hosiery with skirts lack of hygiene improper jewelry large, mismatched purse
www.svsu.edu/careers
Research the organization Internet – how do they present themselves? Contact HR for company packet Assess culture through current employees
Prepare copies of résumé Select or purchase proper attire Develop sample questions and answers Videotape practice interview
Preparation before the Interview
www.svsu.edu/careers
Firm handshake Eye contact Posture and grace Do not sit until offered a seat Greet everyone you meet with a smile,
introduction & handshake Treat everyone as though they are a decision
maker
General Rules of Etiquette
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Step 1: Introductory State First impressions are made Building a rapport
Step 2: Review your qualifications 30 Second Pitch Focus on your strengths & skills Use your research and establish that you are a
good fit in their culture Give concise and thorough responses
Interview Process
www.svsu.edu/careers
Step 3: Matching Will you fit in the corporate culture Are you coach-able Do you have the passion and drive to be
successful in the position Interviewer may explain job in detail
Step 4: Conclusion Ask questions and discuss selection timeline Collect business cards for writing thank you
notes
Interview Process
www.svsu.edu/careers
Situation Briefly provide a broad description of the background where
your example is taking place Task
Share more details about the problem, challenge, or task that you needed to address
Action Describe several possible courses of action and explain why
the one you chose was best. Give details that illustrate what you were like in action
Result Analyze the outcome of your action and the resolution of the
situation. Indicate whether or not you would follow the same course in the future
S.T.A.R Approach
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Interact with the entire panel1. Make direct eye contact with the individual
asking the question2. Begin by directly responding to the interviewer 3. Make eye contact with remaining panel
members as you answer4. Finish response with initial interviewer
Steps for Managing an Interview
www.svsu.edu/careers
Resources available from Career Services Resume and cover letter building and critiques
Online Tutorials Resume, Cover Letter, Interviewing, Job Search
Strategies Mock interviews and interview coaching Network development Career fairs on campus exclusively for SVSU
students to network with potential employers Internship/Co-op advising Job search strategies Developing personal brand On-campus student employment
www.svsu.edu/careers
Cardinal Career Network
www.svsu.edu/careers
Career Services
www.svsu.edu/careers
Cardinal Career Network Activity Summary (JULY 1, 2014 – JUNE 30, 2015)
Total Employers 5,609 (+16%)
New Employers* 791
Total Contacts 9,764 (+21%)
New Contacts* 1,690
Total External Jobs Posted* 8,034
Unique Student/Alumni Logins* 6,491
Total External Job Views* 245,658
As of 9/4/15
we have 5,761
employers
Career Services
www.svsu.edu/careers
Login at http://www.svsu.edu/careers Cardinal Job Postings
Recruited / posted exclusively for SVSU NACElink Extended Job Search
National Association of Colleges & Employers
Create Job Search Agents Personalize resumes/cover letters for
positions that accept them in CCN
Cardinal Career Network Tips
www.svsu.edu/careers