Vinod Krishnan V

Summary 14 years of experience in Network, System administration, Hardware troubleshooting.

Expertise in Microsoft Windows 98,XP,NT 4.0/2000/XP/7/8/2003,2008 platforms Expertise in designing & providing technical support for various LAN,WAN components Expertise in troubleshooting any problem in Computer peripherals Possessing strong communication Skills.

Technical Skills Operating Systems : WindowsNT4.0/2000/2003/2008/8/7/XP/95/98,MS-DOS6.X/Linux 7.x,8. Network Protocols : TCP/IP, IPX/SPX, NetBEUI, LAN Tools and Software : Lotus Notes,SAP ,Clarity, Clarify,MS Office 97/XP/2000/2007/2010,2013

Banking Application,Reuters,Bloomberg,Temenos Tressury Trade & T24 Network Devices : Routers/Switches Cisco , Nortal Switches, DIAS & Dishnet Routers, Hubs, Broadband ADSL Modems, Proxy Servers Hardware : Server (IBM 340,DELL POWER EDGE 2650, NETFINITY 5000,

Computers, Printers (Dot matrix, Inkjet, LaserJet and Network Printers), Scanners. Banking hardware (debit card printer, cheque Book printers,Fax etc

Education

Year Course Class Institution/University1996 I.T.I(NCVT)

Electronic Mechanic (2 Year) First Skiltek Industrial Training

2000 D.T.C.NDiploma In Telecommunication& computer networking (3 Year)

First Universal Collage Of Engineering

2000 D.A.E Diploma In applied Electronics (6 Months)

First Universal Collage OfEngineering

2000 D.C.H.MDiploma In Computer Hardware Maintenance (6 Months)

Completed Universal Collage OfEngineering

2000 P.G.D.C.NPost Graduate Diploma In Computer Networking

Grade-ASecured-(75%)

Accel IT Academy

Certifications C.C.N.A - Cisco Certified Network Associate. M.C.S.E - Microsoft Certified Systems Engineer in 2000 M.C.S.A - Microsoft Certified Systems Administrator: Messaging in 2000 M.C.T.S - Microsoft Certified Technology Specialist in 2008 MCITP - Microsoft Certified IT Professional in 2008

Experience Details (In Reverse chronological order)

(I)Employer : Salam technologiesDesignation : System Support Engineer for Alkhaliji Bank Project Doha, QatarDuration : April 2007 – Till Date

Job Profile: Working as a System Engineer in Salam technologies.

Responsibilities: Worked on Microsoft, All the Applications for Banking including Hardware. Key role for the migration of core system from SAP to temenos supported for Application &

Hardware for end user testing and implementation. Worked on Network management solutions for security(MacAfee Security Safe Boot

Encryption) Customer service support over the telephone & Remote (SMS),Vender Management, Asset

Management, Material and Supplier Management for IT Infrastructure. Complete systems configuration, analyzing the needs for the system requirement for User &

Application Vendors.

Projects:-

1. Alkhaliji Bank Project- as On site Sr. System Support Engineer since 15 –May-2007

till Date.

Installing and configuring Servers, Preparing ISO image for all Alkhaliji Branded system ensuring the security of Bank , which can be deployed through Ghost Server.

Key support for migration of Core system from SAP to Temenos - T24 & treasury trade for end user for testing and implementation.

Technical Support, maintenance and troubleshooting of Network Connectivity, Printer Problems, Fax, Database (Oracle/MSSQL Client), All the Application Database Client software & hardware for Banking. (Jkassa for Teller App, Eximbills,SAP,OPICS Plus ,Reuters Bloomberg,Imal,Siron Embargo, Electronic Check Clearing(ECC), Credit Desk,Moodys,Uc4, Document Management System(DMS), All Avaya application for Call Center ,Product Screen support for Digital media, Scala & Qmatic system)

Handling first line of network infrastructure troubleshooting Supervise progress and development Technical Support Team & Enforce regularities and

ensure quality.Advantage due key engineer for built up Support team from the beginning of bank.Done Helpdesk Administrator Job on helpdesk Manager absents.

Workaholic & Can put additional efforts to deliver the required objectives. Senior member among 4 Engineers handles more than 400 Branded PC , 50 Laptops , 20

Higher end Printer & First line support for all Banking application & network issue (Head Office & Branches).

Worked as Admin for MacAfee Security Safe Boot Encryption & Deployment to all Laptops in Bank

Analyzing and diagnosing various Banking Application related problems and solving it or escalate it to the higher level

Note:- Appreciation Certificate for Excellent Support engineer from CEO Alkhaliji

bank.

2. DAGOC -DOHA ASIAN GAMES 2006 PROJECT

As on site Sr Support Engineer for NCC(National Command Center ) from Oct 06 to Dec 06

Technical Support, maintenance and troubleshooting of Network Connectivity, Printer Problems, Fax, and IP Telephone issues Etc.

Support and Maintenance of DNS, DHCP, WEB -PROXY,FILE and PRINT servers, 4500 and 2900 series CISCO Switches, and 7200 CISCO Router with VPN Accelerator etc.

(II)

Employer : CMS COMPUTERS LTDDesignation : System Administrator for Reliance Communication Pvt Ltd Duration : May 2005 – OCT 2006

Job Profile:

Senior member of a Team of 26 IT professionals, lead by Circle Manager, IMSG Team(Infrastructure , Reliance Communication Ltd. Acting as a Senior System Engineer. Also doing Design, Implementation, Facility Management Services, Vendor Management, Asset Management, System Integration, Material and Supplier Management for IT Infrastructure in Trissur Cluster. Supported for Reliance Petroleum Automation in Trissur Cluster. Also supporting Infocomm users by giving Lotus Notes and data connectivity support. Active member to implement the ISO requirements and achieved the ISO 9001:2000 certification for the department.

New Assignment

From January 2st - 2006 I have been asked to take-up a new responsibility of handling All the Reliance

Web worlds in Ernakulum and coordinating Entire Reliance Web world of Kerala circle In charge for creating a Mini Webworld stall in Vanitha Exhibition at Kaloor. Incharge for Net 4 India installation kerala circle. Done CBOP Migration (Centurian Bank Of Panjab)

Achievements

Implementation of Four Reliance BBC centers in Trissur Cluster. O&M Co-Ordination of Reliance Petroleum Automation in Kerala Circle Implementation of Nine Reliance WWE locations in Trissur Cluster. Implementation of Trissur Cluster Office Connectivity using LMDS and Palakkad Town

Office using BSNL ISDN. Implementation of Five ATM Connectivity Using Reliance FWP and Cisco 805 Router Implementation of Palakkad Town Office Connectivity using Media Converter and Fiber Implementation and O&M Coordination for Broadband Internet Connection for Reliance

Customers Implementation and configuration of Video Conferencing, which included point -to -point

and multipoint conferencing (Multicast). Using Polycomm Equipment. Under gone training in Juniper .(J2300 series)

(III)Employer : Acenet Technologies India Pvt. Ltd.Designation : System Administrator for Maersk India Pvt. limited CochinDuration : January 2004 – April 2005

DescriptionMaersk Sealand is the worlds No.1 Container shipping company. Working as a System Administrator cum IT Helpdesk in Charge of Southwest regional office (Kochi) through acenet India.

Responsibilities Configured & Administering Windows NT 4.0,2000 Networks.

Managing User Accounts, Account policies, Home Directories and Mailboxes depending on the requests from Helpdesk.

Technical Support, maintenance and troubleshooting of Network Connectivity, Printer Problems, Fax, and Digital Telephone issues Etc.

Maintaining security with NTFS and Share level Permissions.

Scheduling Backups through ARCserv software in DLT and restoring files depending on the requests from Helpdesk.

Maintaining the network virus free. Installed and configured Windows NT 4.0 & 2000 Pro Workstations for 40 users(Including 5 laptops) . Installed and configured different Application Software likes SNA Client, SQL Based Online Software’s,

MS-office & Outlook, automatic updating of anti virus, Database connectivity ,Lotus notes 6.5.2 etc. Resolved IP conflicts, Domain Connectivity & Trust Problems. Configured DNS, DHCP and WINS features on Windows NT 4.0,2000 Enterprise Networks. Upgraded hardware and updated OS on NT, 2000 Servers and Workstations. Configured the IBM Personal Communication through SNA Server client. Coordinating with other service providers for the support EPBAX, Telephone & leased line support,

Security systems, fire alarms etc. Documenting and maintain IT assets Maintain System Remotely for the location Tuticorin and Tirupur from cochin for urgent cases. For a short span of period I have been in Tuticorin as a replacement for enriching the competence in

implementing the new set up of new APM MAIL PROJECT which started from 17th March.2005. Planning, Managing and Coordinating with out sources IBM, DELL, Siemens Cannon, Redington, APC,

Aplab,Alcatel,,HBL for EDP Equipment related issue Helping Users HELP DESK Calls for Cochin, Tuticorin

Additional Experience Setting up of a New Two Dell Servers Power Edge 2650 series for APM mail server & Windows 2003

Domain Controller Server installation With RAID 5 in MAERSK SEALAND at Cochin during the Period of July 2004 And Arranged in IBM Server Rack .

Managing more than 100 Data & Voice Points over AT&T Structured Cabling, Alcatel EPABX with Voice mailing System, APC UPS, Microsoft SNA Base Printer Server for Mainframe Connectivity, Upgrade & Configured network connectivity to head office over 64 + New 64 KBPS Data Leased Line. Standby ISDN Backup

Later, Migrated to Reliance lease line, Upgraded Hardware In Cisco 2600 Series Router.

(IV)Employer : Giganet Infosys, CochinDesignation : Senior Customer Support Service Engineer Duration : 2002 June - January 2004

Responsibilities Deployed Problem diagnosis and corrective actions for various Windows software. Supported Users on Microsoft line of products Provided end-user support for the Windows 95, 98 XP,2000 users Deployed Antivirus solutions for the Servers & Workstations. Installed configured Peer to Peer & Server Based Networks(i.e.WIN-95, 98,NT,2000) Providing end-user support for clientele of the various companies. Established interactive communications with the end users to understand their day-to-day problems

and subsequently provide satisfactory solutions in time. Supported various makes and model of Computer hardware, Printers, Scanners. Installed various hardware & multimedia Peripherals

Giving Solutions for I T related matters. Technical Support, maintenance and troubleshooting of Network Connectivity, Printer problems.

(V)

Employer : Data Hard Infosys Pvt. .Ltd., Cochin Designation : Customer Support Service Engineer/Faculty Duration : 2001 March - 2002 June

Responsibilities To effectively utilize, monitor and control, all activities pertaining to the installation and maintenance

of the computer systems in various organizations, includes network systems. Configured Windows NT 4.0 Networks.

As faculty, teaching hardware & networking for different batches (Hardware, Network Basics, Windows NT, Basic in 2000, Linux, Novell 4.1).

(VI)Employer : Signet Computers, Cochin Designation : Customer Support Service EngineerDuration : 2000 August - 2001 March

Responsibilities Technical support for PC’s, scanners & printers. Installation of Windows NT 4.0 with Windows 98 for 25 users.

Personal InformationAge / Date Of Birth : 38 Years / Feb 26,1977Sex : MaleGuardian's Name : M.Velayudhan UnniCast / Religion : Nair / HinduNationality : IndianLanguages known : English, Malayalam,HindiMarital Status : Married & one SonPassport Number : J2051934 (Date of Expiry- 27.11.2020)Permanent Address : “Gurukripa” 32/128c

Jawahar Road Thammanam(p.o)

Ernakulam,Kerala, India Telephone: 91-484-2533153 E-mail: vinodkrishnan_k@yahoo.co.in

Present Doha Address : Salam Technology,Po Box: 226586th floor,Bay Tower 2, The Gate,West Bay,Doha,Qatar,44874966Mobile:974-5648720

I declare that all my details in this resume are true to the best of my knowledge and belief.

VINOD KRISHNAN.V