Resume: Saad Iqbal / Business Development & Operations

8/13/2019 Resume: Saad Iqbal / Business Development & Operations

1/5

SAADIQBALs/o Syed Iqbal Ahmed

d.o.b:

email:

tional identity :

cell number:

tel. residence:

address:

nationality:

28t

February 1987

[email protected]

42201-0151603-3

+92-334-3841853

+92-213-4170063

R-10/B, Sohni Resorts, Jinnah Ave., Off Malir Cantt,

Karachi, PakistanPakistan

Summary

Excellent relationship builder with success in forming strong, sustainable relationships and

securing consensus among cross-functional team members for key initiatives.

Specialties:

- Skilled in managing Operations, Sales and Customer Service teams.

- Skilled in Operations Management System.

- Well versed with Customer Relationship Management (CRM).

- Flawless customer-relations background.

- Business Development (B2B & B2C).

- Ability to work under pressures and resolve complex areas.

Key Performance Areas:

Project Implementation, Process Improvement, Business Development, Customer Services,Logistics & Supply Chain, Technical/Industrial Sales, Social Networking, Technology

Currently pursuing MBA from Institute of Business Administration (IBA), KHI

Experience

Apr 2012Present

Pak Energy & AgroVentures

(Karachi, Pakistan)

Manager Operations & Business DevelopmentBusiness Development

As the Business Development Manager, I have the mandate to grow the companys sales.

Establish professional customer relationships with appropriate customer personnel,

including but not limited to: purchasing, engineering, manufacturing, quality assurance,

management, and other key personnel.

Travel as needed, calling on existing customers and developing new prospective customers

to identify new business opportunities or resolve current customer issues.

Research and develop new markets of business based on the companys core technologies

and needs of its customers.

Represent company at trade shows, association meetings and other functions.Develop & conduct specialized training on new products launched and raise awareness &

application of relevant subject matter.

Brief and train the sales force on the products at sales meetings.

Maintains detailed sales and marketing trends and identify business opportunities and

work with customers to understand requirements.
mailto:[email protected]:[email protected]


2/5

Operations

Communicating with all the relevant people / workforce and coordinating all relevant

inputs (people, plant and processes) to ensure production output and on time delivery

targets are achieved.

Planning, scheduling and reviewing workload to ensure production output and on time

delivery targets are achieved cost effectively.

Ensuring that the shop floor has the necessary manpower, competence, skill, knowledge,

plant and tooling required in order to achieve production targets.

Managing the Purchasing function to ensure material is purchased cost effectively and

available for production when required.Managing the Inventory function /stock control department to ensure raw material and

product is receipted, located, stored and transferred correctly and that the companys

stock inventory is accurate.

As part of the Core Management Team I am jointly responsible for contributing towards the

achievement of the companys strategic and operational targets and overall business aims.

Jun 10Mar 12

Dawlance Pvt. Ltd

(Karachi, Pakistan)

Assistant Manager - Customer Services

Leading a team of Customer Support Staff, 10+ Call Center Agents, 20+ Field Technicians,for 40+ Workshop Technicians, 5 Franchises and 4 Service Coordinators to monitor and

manage the Service Operations of Karachi Zone.

Development, Hiring and Regulation of Customer Support Staff (Technical and Non-

Technical).

Conducting Trainings:

+ Product Trainings (Launching, Operational, Troubleshooting and Serviceability)

+ Soft Skills Trainings

+ Software and CRM (Oracle and Salesforce) Trainings

Policy and Bylaws drafting for streamlining and regulating the Franchise Operations all over

Karachi.

Conducting Product Research (Refrigerator, Freezers, Split Air conditioners, WashingMachine, Microwave Ovens) based upon Customer Feedback and recommending Design

Changes to factory for reducing functional defects.

Running campaigns for conducting Customer Satisfaction Surveys using emails, print

media, SMS, and telephones.

Developing and Maintaining relations with Corporate Customers for providing scheduled

maintenance based on Annual Maintenance Contracts.

Developing and mobilizing teams for Service Marketing using BTL campaigns utilizing social

media, telemarketing and road shows.

Responsible for Fleet maintenance and operations for provision of services in Karachi

Tools:

Oracle CRM, Salesforce CRM , MS Project, MS Excel, MS Visio

Feb 10Jun 10

ThalEngineering(Karachi, Pakistan)

Trainee - Supply Chain Management

Material and finished Goods controlling from up-stream to down-stream.

To control the material by customer forecast and demand by using SAP (SCM)

Developing the strong relationship with supplier and customer

Supplier Lead time reduction

Cyclic Count of InventoryObtaining Quotations and Negotiations of Rates

Determining inventory levels with no extra carrying cost.

Tools:

SAP SCM, MS Excel, MS Project
http://www.dawlance.com.pk/http://www.dawlance.com.pk/http://www.thalengg.com/http://www.thalengg.com/http://www.thalengg.com/http://www.dawlance.com.pk/


3/5

Internships

Jan 09Sep 09 Project MemberProductivity Enhancement using SQC

Tools

Atlas Engineering

Karachi, Pakistan

Jun 08Jul 08 InterneeSupply Chain Management

Honda Atlas Cars Pakistan Ltd.

Lahore, Pakistan

Nov 07Jan 08 InterneeProduct Development

Dewan Farooque Motors Limited (KIA Automobiles)

Karachi, Pakistan

Jun 06Jul 06 ApprenticeSupply Chain, Production and Quality

Departments

Pak-Suzuki Motors Company Ltd

Karachi, Pakistan

Part Time Work Experiences

Oct 08Dec 08 Customer Support Representative - US Campaign

Outsource RUs Call Center

Karachi, Pakistan

Dec05

May

06 Telesales Representative

UK CampaignEnsign Communiqu Call Center

Karachi, Pakistan

Certifications

Diploma in Supply Chain Management

CILT(UK)

Inventory Management & MRP

NED University of Engineering & Technology, Karachi

Operations & Technology Management

Institute of Business Administration, Karachi

Customer Services & Sales

Ensign Communiqu, Shaheen Foundation PAF

Public Speaking Skills, TCS Hyde Park Juniors

TCS Express & Logistics

Solid Surface Modeling & Drafting

Karachi Tools, Dies & Moulds Centre

Graduate - Young Leaders Conference

School of Leadership 2009


4/5

Dies & Moulds Technology

Pak Swiss Precision Mechanics Training Center, Karachi

AutoCAD 2007

Autodesk License

Honors & Awards

Merit Award for securing Top Position in Bachelors

NED University of Engineering & Technology

February 2010

Founder, NEDUET Society of Automotive Engineers

NED University of Engineering & Technology

Year 2008

Pakistan International Airlines Talent Award

For securing Top grades in Secondary School Certificate Exam

Year 2003

Projects

Pak Energy & Agro Ventures

- Conversion of waste Plastics to DieselNED University of Engineering & Technology- Chemical processing of Tire Derived Oil to remove odor & colorHEJ Research Labs- Testing & Analysis of using TDO as Diesel Engine FuelAutomotive Engineering, NED

Dawlance Pvt. Ltd- Salesforce CRMDesign, Development, Implementation and Administrative Reporting- Salesforce CRMEmployee Training All Pakistan- Product Training and Product Research of all Products- Study and design of Refrigerators Packaging for safe transportation- Research project on Refrigerator/Freezers Door Moisture problem- Streamlining the Workshop flow of Repair Units to minimize WorkloadThal Engineering

- Implementation of Kanban System- Implementation of Poka Yoke to minimize defects- One Piece Flow on the Production Line- Development of Employee Dashboards to enhance workplace productivity

Atlas Engineering

- Productivity Enhancement using Statistical Quality Techniques

Languages

Japanese

German

Chinese

Urdu

English

Elementary Proficiency



Native Fluency

Professional Fluency


5/5

Skills & Expertise

Supply Chain Management

Project Planning

CRM

Leadership

Business Development

Customer ServiceServices Marketing

Social Entrepreneurship

Engineering Design

Training & Development

Sales Operations

Logistics & Transport

Education

Institute of Business Administration

Master of Business Administration (MBA),

Marketing Research,

20132014

NED University of Engineering and Technology

Bachelor of Engineering, Mechanical Engineering (Automotive),

3.74 GPA, Top Merit Position Holder

20062009

Adamjee Governement Science College

Intermediate, Pre-Engineering,

A-1 Grade,

20032005

References & Recommendations

Available upon request

`

Documents

Resume: Saad Iqbal / Business Development & Operations