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February 8, 2016
Dear Sir/Madam:
Enclosed is a copy of my resume for your review and consideration.
I am currently a Technical Training Instructor at the Washington Metropolitan Area Transit Authority. I have acted as the lead trainer for establishing the requirements to maintain a productive and viable hands-on experience for the Track & Structure staff. I have continued to provide needed guidance in the development and installation of Track Equipment Training. Additionally, I have continued to create environments and opportunities for enhancing Track & Structures Training including maintaining a “Safety First” environment in all Track Equipment Operator Training. I understand and take advantage of all means available to enhance training materials and their relevance which is reflected in the Promotional Examinations, Classroom Testing and Field Performance Testing.
I am knowledgeable and have demonstrated the ability to perform all phases of track maintenance and repair work such as; switch and fastener rehabilitation, rail replacement, and special track work as assigned on both direct fixation and ballast track. Safely performed operation of various track equipment such as Track Prime Movers & Speed Swings (Pettibone), Tie inserter, Spot Tamper and transported Rail trains in accordance with the Rail Safety Operations Procedure Handbook. I have also demonstrated my ability to supervise a crew of track employees and contractors in a Leadman capacity. Additionally, performed and demonstrated my ability to conduct maintenance inspections using visual and various measuring instruments (i.e. rulers, tapes, inspections gauges, standard track gauges of various sizes) as a Track Walker (Inspections).
I am a military trained Administrative Specialist. I have over 17 years of increasingly advanced experience with the ability to operate a computer utilizing software such as: Microsoft Word, PowerPoint, and Excel with the ability to learn new software applications. I have the ability to work independently, confidentially, and consider myself to be honest and trustworthy.
I posses excellent supervisory/leadership experience; which I gained as a Staff Sergeant in the U.S. Army (Active Duty & Reserve). Over the years my responsibilities increased in many different avenues due to my willingness to learn, cross train in other positions, and being assigned additional duties while continuing to perform administrative responsibilities. I completed my training as a Certified Military Training Instructor & BNCOC Small Group Leader during my enlistment in the United States Army Reserve; which I taught the Basic Leadership Course (BNOC) at the Bethany Beach Delaware Reserve Center as a member of the 6th Brigade NCOES Detachment (Ft. Belvoir, VA). Additionally, I have been assigned to several security details during my military service. Please see additional prior service details at the end of my resume.
Based on my acquired skills and abilities, I would appreciate the opportunity to discuss with you, in person, how my qualifications may match the needs of your Company. Perhaps we can identify additional areas of expertise at our meeting which would further enhance my contribution as an integral member of your staff. Thank you for your time and consideration. I will look forward to hearing from you soon.
Sincerely,
Regina R. Rivers1
Regina R. Rivers13042 Old Stagecoach Road #212
Laurel, Maryland 20708(301) 875-8700
StrengthsStrong Organization Skills Compassionate about Learning & TeachingHighly Motivated Leadership CapabilitiesExcellent Interpersonal Skills Problem Solving SkillsDependable Works Well Under Pressure
Professional Experience
Washington Metropolitan Area Transit Authority, Washington, D.C. Technical Training Instructor (January 2011 – Present)
Develop and implement a comprehensive Technical Skills Training Program for entry level and advanced track maintenance skill level employees. Conducts classroom and practical field maintenance training for all equipment operators, inspectors, repairers, and supervisory personnel. Expounds upon Track Craft Theory. Conduct student analysis during training to establish experience levels. Assist other departments within the organization (labor relations, Central Control/ROC & Safety) with railroad and crane incidents, accident investigations and collective bargaining arbitrations to include providing requested training records. Serve as the liaison and escort (RWIC) to outside vendors when initial training on track equipment is required by the vendor. Supervise trainees while they are under the control of the Training Branch. This includes ensuring compliance with WMATA directives, standard operating procedures, safety and operating rules, time accountability, and complaint resolution. May recommend trainees for commendations or disciplinary action as appropriate. Other responsibilities include:
Conduct Track Operator Certifications. Safety training of personnel on Metrorail Safety Rules and Procedures Handbook. Develop and administer examinations post classroom and on-site training. Meet with management concerning training program needs. Maintain meticulous records of all training programs and personnel that attend the training. Research and prepare records, memos and training plans. Monitor vendor on-site courses. Develop, administer and revise promotional examinations for the Track and Structure Department. Utilize and incorporate actual incidents & accidents during training to engage new learners and give realistic examples of
operator errors. Conduct Student Evaluations Prepare and maintain current training aids, charts, view graphs, visual aids and mock up equipment simulations. Ensures
availability of classroom space and equipment specific for training programs. Make proper utilization of training techniques i.e., lecture methods, lectures and demonstrations, demonstration and student
participation. Coordinate with Track Superintendents and receive personal protective safety equipment for new hire issue. Ensure new hire track employees are fitted and receive required uniforms.
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Regina R. Rivers13042 Old Stagecoach Road #212
Laurel, Maryland 20708(301) 875-8700
Washington Metropolitan Area Transit Authority, Washington, D.C. Track Equipment Operator (January 1999 - January 2011)
Track Equipment Operator for the Rail Track & Structures Department. Responsible for operating Track Prime Movers, Speed Swings (PETIBONES) safely in accordance with Rail Safety Operations Procedure Handbook.
Performed all phases of track maintenance and repair work such as switch and fastener rehabilitation, rail replacement, and special track work as assigned on both direct fixation and ballasted track.
Conducted maintenance inspections using visual and various measuring instruments (i.e. rulers, inspections gauges, standard track gauges of various sizes).
Performed maintenance work associated with the maintenance /repair of continuous welded rail (CWR). Knowledgeable of established track and repair work standards, charts, drawing and other related data associated with track
maintenance as prescribed for the Washington Metropolitan Area Transit Authority. Assignments have included stud/fastener rehabilitation crew, responsible for the replacement and installation of the new
hardware. Posses the ability to identify basic facts and terms of on and off track heavy equipment principles as well as theories and how
they relate to rapid transit system.
Washington Metropolitan Area Transit Authority, Washington, D.C. Track Walker/ Inspector (January 2004 - 2005)
Responsible for inspection track and track related components, performing minor repair and maintenance work, skilled and unskilled labor tasks, calibration and use of track gauges, levels and other measuring devices.
Applied understanding of maintenance procedures and practices, maintenance theory, the materials, parts, tools, test equipment and operating systems associated with WMATA track and track components.
Completed all required daily reports of findings during assigned inspections. Completed monthly inspection reports of assigned Switches on mainline and Yards. Completed special track inspections required during severe heat for observation of possible heat kinks.
Followed Track and operational procedures for contacting management and Central Control for the purpose of identifying, implementing, or removing necessary speed restrictions.
Washington Metropolitan Area Transit Authority, Washington, D.C. Laborer- WMATA RAIL/TSSM, Shady Grove Yard (July 1997- January 1999)
Performed unskilled labor tasks and assists various skilled personnel within the crew assigned. Gained basic knowledge in the installation, repair and maintenance of the Authority’s track & way system and use of all
hand, power, and pneumatic tools.
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Regina R. Rivers13042 Old Stagecoach Road #212
Laurel, Maryland 20708(301) 875-8700
Secretary – WMATA/Systems Maintenance Automatic Train Control, Telegraph Road Alexandria, VA (April 1990 – November 1993)
Maintained Superintendent’s calendar. Prepared and scored Annual Safety Test for ATC technicians. Prepared Union Absenteeism Reports and Bi-Annual Union Shift Picks. Screened and routed incoming correspondence. Drafted routine correspondence. Performed general office procedures. Provided administrative support and assisted in the
conduct of daily business. Responded to routine questions, interacting with Field and Regional Supervisors, directing technical inquires to appropriate
individuals. Arranged staffed meeting within ATC and provided notifications to appropriate employees. Provided telephone &
receptionist services. Ordered and maintained supplies and office equipment.
Secretary- Procurement Marine Corps (PMC) Budget Branch of the Comptroller Directorate, Marine Corps Research, Development and Acquisition Command (MCRDAC) Rosslyn, VA.(March 1989 – December 1989)
Supported six (6) budget analyst, typed performance appraisals, fitness reports, personnel promotion recommendations, letters, memorandums, reports, charts, and budget exhibits in accordance with Marine Corps Correspondence Regulations/Procedures.
Maintained Branch Head’s daily calendar. Coordinated meetings, notified all persons concerned. Received, sorted, and distributed official mail.
Maintained files in accordance with the Navy/Marine Corps Filing System. Greeted all visitors; directing them to appropriate individuals.
Answered telephones, received and relayed messages. Performed various miscellaneous duties such as; ordering and picking up office supplies, equipment, and maintenance service.
Field Secretary- MCI Constructors, Springfield, VA (November 1988 – March 1989)
Processed Certified Payrolls for job site, as well as sub-contractors. Typed general correspondence. Maintained files. Maintained time cards for all personnel on job site. Maintained Project Manager’s calendar. Processed vouchers and receipts maintaining accountability of petty cash. Answered the telephones and greeted visitors. Received and screened incoming/outgoing mail. Performed miscellaneous duties such as ordering office supplies, equipment, and maintenance services.
Regina R. Rivers
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13042 Old Stagecoach Road #212Laurel, Maryland 20708
(301) [email protected]
Letter Carrier – U.S. Postal Service, Capital Heights, MD (October 1987– November 1988)
Sorted all classes of mail and delivered to residents and businesses on assigned routes on a daily basis. Collected mail from designated collection boxes in the assigned post office area.
Personnel Clerk – U.S. Postal Service (SMD), Capitol Heights, MD (September 1987 – October 1987)
Researched job qualification standards. Prepared, typed, and posted vacancy announcements. Arranged Review Boards and Advisory Panels to interview potential employees. Typed and mailed employee interview
notifications. Prepared and typed weekly reports which entailed status of position vacancies. Received and processed applications for
posted vacancies. Maintained files. Processed personnel actions. Assisted with health benefits, Life insurance, Retirements (FERS), and Suggestion Programs. Photographed new employees for Postal Badges. Performed miscellaneous duties such as ordering supplies, equipment,
publications, and maintenance services.
Administrative Specialist – U.S. Army, 139th Postal Co., Stuttgart, Germany (August 1985 – June 1987)
Typed general correspondence and established a functional filing system for classifying, retrieving, and disposing of materials in accordance with Army Regulations.
Maintained Postal Operations Officer’s and Sergeant’s calendar. Received, screened, and distributed incoming/outgoing mail.
Made travel & hotel arrangements. Conducted blocks of instruction to peers and supervisors as a group on job related subjects and Military Common Tasks when requested.
Instructed subordinates on clerical procedures and assignments as needed.
Administrative Specialist – U.S. Army, Installation Food Services, Ft. Stewart, Georgia24th Infantry Division (January 1984 – August 1985)
Typed and executed all general office procedures. Arranged meeting, notified participants, attended and recorded proceeding.
Relayed director’s oral instructions to subordinates, and monitored completion of actions. Maintained control of confidential and secret documents.
Prepared and maintained visiting VIP’s itineraries. Made travel and hotel arrangements. Maintained three separate calendars (Section Chiefs, and two Sergeant Majors).
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Regina R. RiversEDUCATION
2016 Instructional Design & Development Certification – Langevin Learning Services 2016 Web Based Training – Langevin Learning Services2016 Blended Learning – Langevin Learning Services2016 Certified Instructor/Facilitator – Langevin Learning Services2016 RWP Level IV2015 The Design of Valid Assessments (WMATA)2014 Effective Workplace Behavior (WMATA)2012 Religious Accommodations Training (WMATA)2012 CPR w/AED & First Aid (WMATA)2012 EAP A Management Source (WMATA)2012 EEO for Supervisors (WMATA)2005 Track Walker Refresher (WMATA)2005 Track Access Escort Training (WMATA)2005 Basic Equipment Operator (WMATA)2004 Safety Certified Fire Extinguisher (WMATA)2004 Track Standards (WMATA)2004 Basic Track Inspection D (WMATA)2004 Safety Certified Lockout – Tag out (WMATA)2004 Safety Certified Hearing Conservation (WMATA)2004 Safety Certified Personal Protective Equipment (WMATA) 2004 OSHA Compliance 2 (WMATA)2003 HR Certified Stellar Customer Service (WMATA) 2003 Introduction to WMATA Computer Kiosk Training (WMATA)2003 Diversity Awareness Workshop for Employees (WMATA)2003 Station Manager Refresher (WMATA)2003 Stellar Customer Service (WMATA)2002 Station Manager Initial (WMATA)2002 Unknown Substance Response Procedures General (WMATA)2002 Safety Certified First Aid (WMATA)2002 Station Manager Customer Relations Test 1 (WMATA)2002 ADA Customer Sensitivity Training (WMATA)2002 High Threat (WMATA)2000 Basic Equipment Operator (WMATA)1999 Safety Certified Right of Way (WMATA)1999 Hazcom 1 & 2 Communications Standard & Recognition of Chemical Hazards (WMATA)1999 Hazcom 3 Control of Chemical Hazards (WMATA)1999 Hazcom 4 Overview of Chemical Hazards (WMATA) 1998 Total Army Instructor Training Course, Bethany Beach Delaware1998 Safety Certified Blood Borne Pathogens (WMATA)1996 Sexual Harassment in the Workplace for Employees (WMATA)1995 National Guard Noncommissioned Officer Education Center, Ball Louisiana
Basic Noncommissioned Officer Course Phase 11992 United States Army, John F. Kennedy Special Warfare Center and School
Civil Affairs Operations Course1983 U.S. Army Basic Training, Ft. Dix New Jersey1983 United States Army Training Center Ft. Jackson, S.C. Administrative Specialist Course1983 Graduate - Crossland High School, Temple Hills, MD
HONORS AND AWARDS
The Army Commendation Medal (1st Oak Leaf Cluster), Army Good Conduct Medal, Army Achievement Medal, Army Service Ribbon, Expert Marksmanship Badge (Rifle-M16), Letters of Appreciation, Certificates of Meritorious Service, Maryland Governors Citation-Governor Donald Schaefer -Operation Desert Storm/ Provide Comfort, National Defense Service Medal w/2 Bronze Stars, Overseas Service Ribbon, NCODP Ribbon, Kuwait Liberation Medal & Joint Unit Service Award.
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Regina R. Rivers13042 Old Stagecoach Road #212
Laurel, Maryland 20708(301) 875-8700
Additional Employment Experience:
U.S. Army Reserve – Deployed January 1991) Operation Dessert Storm
In January 1991 I was deployed to Dhahran, Saudi Arabia to begin relief and restoration activities, as a member of the Humanitarian Assistance Team. During Operation Desert Shield, Desert Storm, and Provide Comfort my unit, the 354th Civil Affairs Brigade played a major role in providing humanitarian assistance to Kurdish refugees in Iraq and Turkey.
During this time I was involved in performing a full range of civil –military operations activities throughout the theater; minimizing civilian interference with military operations. As a part of the Humanitarian Assistance Team these activities/duties included: planning for and stock piling humanitarian relief supplies, planning for and administering dislocated civilian (DC) camps in southern Iraq and Saudi Arabia, camp construction, food distribution, and coordination of medical care of DC’s, assisting military police in enemy prisoner of war (EPW) screening, reestablishing security and public services in allied occupied areas, and directing port support activities.
On April 28, 1991 I was redeployed to Incirlik, Turkey in support of Kurdish refugees in Operation Provide Comfort. In Turkey and northern Iraq my brigade worked directly with United Nations High Commissioner for Refugees (UNHCR), USAID Disaster Assistance Response Teams, allied forces and many private voluntary relief organization in bringing refugees out of there high mountain retreats where they could be provided with access to humanitarian relief and security arrangements in temporary camps, and eventually returned to their homes.
1995 – December 2000/ United States Army Reserve
As a supervising Noncommissioned Officer (NCO) of the Basic Leadership Course, I was responsible for the training, evaluating, and all facets of the 15 military personnel’s performance assigned to this course, to include leadership in a garrison environment, inspections, drills and ceremonies, small group instruction, risk assessments, and administering Proctors Examination in accordance with Academy standard operational procedures. I also provided retraining and pre/post counseling to students as necessary and maintained detailed training records of each student.
As a supervising Noncommissioned Officer (NCO), I have demonstrated the ability to perform various assignments in hostile environments and have shown sound judgment and action within established guidelines. Additionally, I have demonstrated the ability to effectively communicate both orally and in written text.
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