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RESUMEPatricia Acton
2013 – 2015Diploma Information Technology
• ICAICT509A – Gather Data to Identify Business Requirements.
100% Competent 3 Units
• BSBOHS509A - Ensure a Safe Workplace.
100% Competent 4 units Analysing and reporting.
• ICICT501A – Research and Review Hardware Technology Options for Organisations.
100% Competent 3 units Analysing and reporting.
• ICASAS506A – Update IT Systems Operational Procedures.
100% Competent 5 units Hands on maintenance, reporting and writing SLA’s
2013 – 2015Diploma Information Technology
• ICASAS510A – Review and Develop IT Maintenance Strategy.
100% competent. 5 units. PC maintenance plan,
recommend and develop maintenance procedures and develop a SLA.
• ICASAS518A – Install and Upgrade Operating Systems.
100% competent. Learn Key Tests (80% to pass) Hands on Installing,
Upgrading and configuring.
• ICANWK516A – Determine Best-Fit Topology for a Local Network.
100% competent. 4 units. Learn Key Tests (80% to pass) Plan and Design LAN, Configure Network Resources, Knowledge Questions.
• ICANWK505A – Design, Build and Test a Network Server.
100% competent 7 units. Build a Network server VMWare. Player. Learn
Key Tests (80% to pass) Configuring, testing and documenting.
2013 – 2015Diploma Information Technology
• ICANWK511A – Manage Network Security.
100% competent. 3 Units. Analyse, Report and Identify, Implement Responses.
• BSBSUS501A – Develop Workplace Policy and Procedures for Sustainability.
100% competent. 4 Units. Develop, Communicate, Implement and
Review Policies and Procedures for Sustainability.
• ICASAS505A – Review and Update Disaster Recovery and Contingency Plans.
100% competent. 3 Units. Learn Key Tests (80% to pass) DR Planning,
Solutions and Analysis.
• ICTSUS5187A – Implement Server Virtualisation for a Sustainable ICT System.
67% competent. 3 units. Complete – Knowledge Questions and Plan and
Design a Virtual Server.
Still to Complete – Install and Test a Virtual Server.
2013 – 2015Diploma Information Technology
• ICAICT511A – Match IT Needs with the Strategic Direction of the Enterprise.
50% competent. 2 units. Complete Knowledge Questions
Yet to Complete Scenario/Report.
• CUFPOS201A – Perform Basic Vision and Sound Editing
33% complete. 3 Units. Complete Knowledge Questions.
Still to Complete Prepare Materials and Edit
Present Edited Material for Approval.
• ICAWEB504A – Build a Document Using Extendable Mark up Language.
25% complete. 4 units. Complete Knowledge Questions
Yet to complete Build a simple XML Document , Build a Simple Static Website. Build a valid XML Document with XSL and DTD.
• ICANWK532A – Identify and Resolve Network Problems.
0% complete 3units
Yet to complete Implement Network Monitoring, Troubleshoot Network Problems and Finalise Fault Rectification Process.
2013-2015Diploma Information Technology
• ICAPMG501A – Manage IT Projects.
20% complete. 5 units. Learn Key Tests (80% to pass)
Yet to complete Project Initiation Activities, Develop Project Management Plan, Manage Project Execution Activities and Coordinate Project Closure.
• ICAWEB506A – Develop Complex Cascading Style Sheets.
0% complete 4 units.
Yet to complete. Knowledge Questions, Mock- up, Presentation and Finalise Project.
• ICAWEB505A – Develop Complex Web Page Layouts.
0% complete. 4 units.
Yet to complete. Make Recommendations, Role Play, Implementation and Scenario.
• ICAWEB411A – Produce Basic Client side script for Dynamic Web Pages.
0% complete. 3 units.
Yet to complete, Knowledge Questions, Scenario and Observation of Client
Interaction.
CAREER OBJECTIVE
• My objective is to gain a position within a secure, innovative and progressive company that offers flexibility and the opportunity for further goals.
• A business that appreciates experience, creativity, a thirst for knowledge, someone who learns quickly and has a can do attitude with any task at hand, someone who has no problem working in a team environment or independently as required.
• I am an employee who is honest, reliable who has excellent time management, fantastic vibrant customer service skills.
• I can provide your company with the above skills plus the ability to follow direction adhere to policies and procedures including state acts in relation to administration and audit act also workplace health and safety etc.
• I am proficient in many aspects of the Microsoft suite e.g.
• Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Publisher, CRM
• Please do not hesitate to contact me if you require these attributes in an employee I would love to work for you.
PREVIOUS EXPERIENCE2005 & PRIOR
EDUCATION QLD
LONGREACH DISTRICT OFFICE
ADMINISTRATION OFFICER
DRT/VEHICLES
Safety Induction
Organisation of 4wd training for teaching staff
Typing
Answering telephones
All aspects of Administration work for various teaching staff
Ordering and dispatch of Q-Fleet vehicles for district
Co-ordination of repairs to all vehicles within the district including warranty and smash repairs
Preparation of vehicles for use in the outback
Delivery of vehicles
Exchange of vehicles according to lease hire agreements –
Q-Fleet – Amis fleet management
Preparation of lease agreements
Co-ordination of vehicle use for teaching staff – Excel spreadsheet roster
Maintenance of vehicles e.g. service history, road worthiness
Safety equipment for use in outback conditions.
Organisation of quotes and repairs for all vehicles adhering to Ed QLD & Q-Fleet policies, procedures, standards and lease agreements
Assisting finance officer with reconciliation of various financial duties
PRIOR EXPERIENCE2005 & PRIOR
RSL CARE
PERSONAL CARE WORKER
Night shift roster
Caring for dementia patients
Bathing, feeding, clothing residents, toileting
Assuring residents maintain dignity at all times
Basically assisting residents with any part of daily life they could not do for themselves
Assisting RN’s administering medication
Use of pain management tools
Use of faecal matter register
Following procedures for residents taking falls
Use of manual handling procedures in accordance with training
Use of manual handling tools including hoists etc. in accordance with procedures
Ensuring care was provided as per doctor’s orders
Answering resident’s beeper calls
Working in various areas including high care unit, low care unit and special care unit (secure unit)
PRIOR EXPERIENCE2003 & PRIOR
AUSTRALIAN STOCKMANS HALL OF FAME AND OUTBACK HERITAGE CENTRE
ADMINISTRATION
MANAGER/OFFICER
General office duties
Preparation of staff rosters
Collating time sheets in accordance with various award conditions (LOTUS 123 & Microsoft Excel)
Counting, balancing and banking of all cash registers and fund, reconciliation
Preparation of Daily Returns for accountant (manipulation of formulas in Lotus 123)
Collation of debtors for accountant (allocation of cost centre codes)
Tour bookings and presentations – organisation of catering and tours
Events managements and coordination
Human Resource – Award conditions
Work Place Health and Safety
Open and Closure of Museum – Own keys and alarm code
On call for alarms meeting security/police at museum when alarms were set off
Supervision of 1x casual admin, all 5 x retail staff and 7 x cleaners.
Backup of all financial systems and documentation.
Turning on all displays prior to admissions to museum
PRIOR EXPERIENCE2000 & PRIOR
RAGTRADE CAFÉ AND CLOTHING STONES CORNER
WAITRESS/ 2IC/ RETAIL
Prep of food – Assist Chiefs – cold larder
Coffee Making – trained by Jacobs coffee personnel
Latte, cappuccino, a fugato, flat white, long black etc.
Seating and greeting customers taking Orders
Supervision of Staff
Open and Closure of establishment own keys and alarm code
Banking – night safe banking
Floats – Reconciliation of cash and eftpos
PRIOR EXPERIENCE2000 & PRIOR
TELSTRA
CONTRACT ADMINISTRATIVE ASSISTANT
Reception – Answering telephone enquires
Customer Complaints
Filing
Disposal of unusable confidential documentation
Archive of documentation
Photo Copying
Safety Inductions to site hard hat area
Assisting WPHSO
Creation of filing system
PRIOR EXPERIENCE2000 & PRIOR
SLADE SMASH REPAIRS LONGREACH
CASUAL OFFICE CLERK
Wages – including tax – group certificates etc.
Warranty claims
Parts Ordering
Debtors and Creditors
Filing
Answering Telephone
Answering enquiries
PRIOR EXPERIENCE1998 & PRIOR
DEPARTMENT OF NATURAL RESOURCES
COST CLERK
G.A.B.R.P.
Stock reconciliation (Microsoft Access Database)
Upgrading stock and financial transactions from our Stock database system to QuickBooks then Quicken accounting system and software.
All financial transactions – Invoicing, journal vouchers, purchase orders
Producing reports from DNR’s financial reporter system
Preparing financial ledgers for analysis using Microsoft Excel (manipulation of formulas)
Journal Voucher of funds from cost centre to cost centre when required. (Reconciliation)
All plant account cost analysis (Asset Management Information System known as AMIS Fleet management system)
All store and material movements within the
G.A.B.R.P,
Remeasurement and
Geophysical Investigation projects.
Financial analysis of 3 projects within the office
Reporting directly to the Projects Engineer and Manager Drilling Operations
PRIOR EXPERIENCE1998 & PRIOR
DEPARTMENT OF PRIMARY INDUSTRIES
WEST REGION/ CORPORATE SERVICES
TEMP. ADMINISTRATION ASSISTANT
ADMINISTRATION OFFICER
DOCUMENT MANAGEMENT
ADMINISTRATION OFFICER
Reception – Answering of Telephone
Typing (word processing Microsoft word)
Mail incoming and outgoing (file allocation and distribution of file, using a bar code reader and uploading to TCR database)
Stationary Orders (Purchase Orders)
Issue travel permits for sheep and cattle for inspection
Issue of tail tags
Issue of border crossing permits (cattle & sheep)
All aspects of Administration work within a Govt Department
PRIOR EXPERIENCE1995 & PRIOR
LONGREACH SHIRE COUNCIL
TEMP. CLERICAL OFFICER
Front Counter – first point of call customer service
Receipting council rates etc.
Caplec (Ergon) Electricity Accounts
Telephone - reception
Filing – all aspects including immunisation clinics
Typing – word processing
Library – use of council’s library booking system
General enquires – telephone, written and counter
Franking outgoing mail
Mail incoming
PRIOR EXPERIENCE1995 & PRIOR
ROY WHYTES MOTORCYCLES LONGREACH
FULL TIME CLERK
Spare parts – Order and Dispatch
Use of Computer
Use of Microfiche
Parts interpretation
Accounting- receivable and payable
Typing
Wages Awards etc
Use of Dos based accounting system
Use of Dos based word processing
PRIOR EXPERIENCE1995 & PRIOR
JUMBUCK MOTEL
WAITRESS/MAITRE D’
Restaurant Accounts
Supervising Staff – assist chef - assigning tables to staff
Operating Cash Register
Silver Service
Functions – prep of seating
Full table service – 3 courses
Prep of side foods e.g. salads - coffee etc.
Taking bookings – seating, greeting customers and advising customers of specials
Taking orders
PRIOR EXPERIENCE1995 & PRIOR
ROYAL HOTEL
BAR ATTENDANT
Serving customers – mixing drinks – pouring beer – changing kegs – stocking fridges – cleaning of glasses in accordance with regulations and licence requirements
Use of cash register
Safe service of alcohol
Handling of intoxicated customers
Cleaning of establishment
Asking customers for ID when required
Refusing service to intoxicated customers
Refusing service to underage people
REFEREE
Theresa Robinson
Executive Officer
Centre link/Families
0419140134
Lorena Newton
Education Queensland
P/A for Director of Schools West – Rowena Arthur
07)46584599
Alan Abbott
Senior Technical Officer
Telstra Longreach Depot
07) 46581198