Kelly A. Ryan61 Bellflower Rd.Billerica, MA 01821E-Mail: k elly26.2@hotmail.com Cell: 603-508-1597

Summary: Highly self-motivated and enthusiastic leader possessing excellent interpersonal and written communication skills. Proven ability to successfully interact with all levels, and maintain a positive attitude while consistently following through on all tasks. Often delegated as the “go-to” person when trouble shooting is necessary. Highly successful track record in the medical field on both an administrative and clinical level, as well as a proven asset in the areas of customer service, sales, human resource management, employee supervision, training, and general business operations.

Experience:

4/2015-3/2016 ReproSouorce Infertility Diagnostics Laboratory

Clinical Case Worker & Patient Advocate

Ensured excellent client and patient satisfaction

Increased service offerings to existing and new clients

Worked closely with patients throughout their entire testing process

Home Semen Collection and Mobile Phlebotomy testing coordination

Coordinated sites around the country accessible and convenient to patient to have blood drawn

Prepared and sent patient kits for testing

Preparing Dry Ice delivery and ensured samples were received by patient and back to our Laboratory in

appropriate condition for testing

Worked closely with Accessioning in the laboratory daily, to rectify any issues that would arise

Ensured that the process for my patients from beginning with the outcome that the results were QA’d in “Report

Review” and released to the physician in a timely manner.

Created workflows for every process including S.O.P.’s for Department with the final outcome of a “Client

Services Training manual

1/2007-3/2015 TBI/ Tissue Banks International-Boston, MA

Ocular Processing Technician

Worked closely with the New England Organ Bank as well as Tissue Banks in California, New York and

Connecticut, on call to determine donor suitability for transplant.

Performed live cell cornea specular microscopy followed by slit lamp evaluation daily, to determine eligibility

for transplant

While using aseptic technique, prepared tissue for evaluation and processing, including vial transfers, rim

trims and iridectectomies

Reviewed donor chart information for completion and accuracy in compliance with SOP’s

As a “Medical Director Designee”, released tissue for distribution

Trained staff and operates in accordance with the stated operating procedures

Processed blood for testing

Maintained documentation of in-process tissue as required, updating records at each step in the process.

Ensured confidentiality of donor and recipient related information

Efficiently completed data entry into the Donor Records Management System

10/2005-12/2007 Isham Health Center-Phi l l ips Academy, Andover, MA

Medical Billing Specialist

Responsible for handling all electronic billing to insurance companies for payment of students’. medical visits,

as well as being independently responsible for receiving, processing and depositing insurance company

payments on behalf of the Academy Oversaw and managed physicians’ schedules, booked student

appointments and handled appointment check-ins /as well as all relative insurance paperwork Responded daily

to inter-office inquiries made by insurance companies, student, parents, physicians and staff

Handled all student/physician medical referral matters (including obtaining insurance authorizations

Created a template to streamline the off-site referral process, in order to minimize paperwork for both

physicians and students. Scheduled and organized student transportation to and from off-site physicians’ offices

3/2000-10/2005 Elite Wireless, Billerica, MA

Co-owner

Key Player in generating sales for start-up Nextel retail business, leading to the eventual

Acquisition of six (6) successful retail locations.

Responsible for training and supervising new employees

Managed all aspects of human resources, including interviewing applicants, benefits administration, payroll,

diffusing employee conflicts and schedule management.

Oversaw retail inventory control, wholesale invoicing and accounts payable matters.

Harvard Vanguard Medical Associates, Chelmsford,MA

Medical Assistant – Department of Medical Specialties (August – November 2000)

Responsible for maintaining hospital schedule for busy Gastrointestinal Physician.

Responsible for internal and external referrals and authorizations.

Managed calendars, resolved scheduling conflicts and handled all appointment bookings.

Handled and processed all payroll matters in Payroll Supervisor’s absence.

Interacted effectively with patients and department personnel.

1999-2000 Clinical Support Supervisor – Department of Internal Medicine & After Hours Care

Oversaw daily operations of large, fast-paced department

Responsibility for direct report of 15 Medical Assistants

Wrote annual employee reviews, handled weekly payroll

Coordinated weekly “After Hours Care” schedule for all Medical Assistants, Nurse Practitioners

and Physicians

1998-1999 Senior Medical Assistant – All Departments

Independently responsible for coordinating and training of all Medical Assistants on site.

Designed and implemented Medical Assistant training program.

Primary contact for all Medical assistants with regard to job and/or training issues.

1995-1998 Medical Assistant – Department of Urgent Care

The initial contact for incoming patients, responsible for intake of patient complaints, vital signs and general

establishment of patient’s visit.

Reported patient-relayed information to attending nurses and physicians.

Assisted with minor surgical procedures, wound care and bandaging.

Oversaw and maintained weekly inventory of medical supplies and ordered/restocked when necessary.

Education: Bryman Institute - Brookline, MA

Medical Assistant Certificate (Received: 1995)

Computer skills other qualifications and accomplishments:

➢ Winner of Essay contest for Tissue Banks International in 2012

➢ Recipient of Harvard Vanguard’s 1999 “Diamond Award” in recognition of outstanding CustomerService.

➢ Proficient with Microsoft Word, internet research procedures, e-mail and familiar with MS Excel.

➢ Adept with EpiCare computerized medical software.

➢ Thorough understanding of medical terminology and familiarity with CPT Coding.

➢ Demonstrated ability to work well independently.

➢ Active member of Billerica’s Neighborhood Brigade.