Karen Rivera3101 Lafayette Dr.Rowlett TX, 75088Tlf.: (305) 898-4321

OBJECTIVE: To obtain a Store Leader position in Apple Retail which will utilize my strengths and allow me to create an environment that will foster continued growth.

Summary: A manager, as well as a former multi unit manager, with experience leading store operations to maintain the company’s mission and achieve company, as well personal set goals. Managerial responsibilities include planning, identifying, communicating and delegating key responsibilities to insure smooth flow of operations. Managing the operation of numerous stores within a district. In particular, a majority of time is spent developing management talent and team cohesiveness, overseeing management workforce, making management staff decisions, insuring district wide customer satisfaction and product quality, managing the district’s financial performance and managing safety and security issues.

Employment History/ Professional ExperienceEmployer: Apple Retail Inc Dates 10/08 – CurrentJob Title: Store Leader, Northpark Center Dallas, TXResponsibilities:Work closely with management team to strategize and plan to meet company objectivesCoach and develop the performance levels of team members as well as managers dailyOver see and drive results for a division of responsibility with the creative teamCurrently have the Family Room Lead role in the Dallas Market, which include, staffing as well as create and over see store developmentCreate an environment where team members feel challenged daily to meet personal goalsLead by not accepting status quo and consistently pushing management team as well as team members to utilize their strengths to overcome opportunitiesResponsible for the success of a multi million dollar as well as high profile location

Employer: Starbucks Coffee Company Dates: 08/98 – 07/08Job Title: District Manager Responsibilities:Providing excellent customer careStaffing the district at appropriate levelsAssessing performance and conducting reviewsTimely review of financial reports and making appropriate adjustmentsIdentifying problems and concerns for improvementsPrioritize communications and filter communications to the Store Manager TeamsEnsures employees adhere to legal and operational compliance requirementsSets challenging goals to improve employee performance

Employer: All Medical Personal Dates:08/97- 08/98Job Title: Office AdministratorResponsibilities:Staffed Temps in Doctors’ offices, was responsible for pre- screening applicants and then paring them with appropriate positions.Responsible for advertising positions

Employer: Great Expectations Travel Dates: 02/97- 08/97Job Title: Travel Agent.

CAREER ACHIEVEMENTS

Started from the bottom as a Barista and moved up to District Manager Managed 5 different locations as a Store Manager in two different cities As a district Manager covered up to 13 locations Particular emphasis on effective team spirit and entrepreneurial drive Received CE (Consistently exceeds expectation) on last three annual reviews Able to effectively train and promote from within at all levels Throughout maintained a proper balance in number of employees and successors in the chain of

command Trained Store Managers to effectively analyze profit and loss statements so as to insure profitability Was one of the youngest Managers to be promoted to District Manager Able to create a work environment where all employees feel respected and valued, easily gains trust and

support of others Focuses on appreciation of others’ efforts through individualized forms of recognition Can be candid with others and not cause them to become defensive Mobilizes talent to accomplish district and company objectives Analyzes both success and failures for clues for improvement Capable of deciding and acting without the total picture

EDUCATION 02/04 Situational Leadership 02/03 Servant Leadership 04/02 IHE Increasing Human effectiveness

98-01 Florida Atlantic University

15 credits97-98 Broward Community College

25 credits97 Sheridan Vocational

Certified Travel Agent

REFERENCESFurnished upon request