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SCOTTY HIGHLANDER Street Address• City, STATE Zip • 999.999.9999 • [email protected]
UCR ALUMNI ASSOCIATION 3701 Canyon Crest Dr., Riverside, CA 92521
RESUME GUIDE
INTRODUCTION
There are currently two main career branding platforms: the resume and the LinkedIn profile. This guide will highlight UCR Alumni Career resume best practices and then take you through step by step instructions to building a great resume.
BEST PRACTICES
There are four key elements to any successful resume. They are:
1. A clear career brand 2. A defined target 3. Accurate use of keywords 4. A results’ focus
CAREER BRAND
Commercial branding inspires trust in the consumer. The same goes for your professional brand. Does your resume inspire trust in potential employers? There are three key components to a professional or career brand:
• Professional identity- who are you?
• Skills and Background- as it relates to the specific company and position
• Results- your value proposition
DEFINED TARGETED
The best resumes have a defined theme that signals a clear career intent. In other words when scanned, a cohesive picture emerges that is targeted towards a specific industry and function. A resume should not read as an all-inclusive biography of everything you have done (and thus differs from a Curriculum Vitae). Highlight (by placing first) key skills or experiences and exclude or play down aspects of past work experience that are unrelated to your target. If job hopping or attempting a drastic career change, it may be that a functional format- a layout that highlights certain skills or functional areas will allow you to create a clear theme and emphasize transferable skills and strengths (see sample functional resume on the last page of this guide).
KEYWORDS
Use key words and terminology from intended job descriptions, industry associations and industry or career related discussion forums (LinkedIn Groups) to display your industry understanding as well as to make sure you come up in applicant tracking systems (especially in large organizations).
ACTION-CONTEXT- RESULT
When crafting experience bullets, most resumes focus on the action undertaken (past tense) and the context in which they take place (think about who, how many, what, where), but pay very little attention to what that work resulted in. The best bullets follow an ACTION-CONTEXT-RESULT format that clearly shows the employer what you accomplished.
FINAL DETAILS & LENGTH
It should go without saying that the document should be proofread multiple times, not contain any errors or typos and be visually pleasing with adequate white space to allow for easy reading. Stick with widely used fonts (Cambria, Georgia, Tahoma etc.) no larger than 12 and make sure to write experience section in bullet format. Finally, we recommend the document be one page, unless a high-profile executive with over 20 years of experience.
Understand & Define
BRAND
Resume
Network Interview Negotiate
SCOTTY HIGHLANDER Street Address• City, STATE Zip • 999.999.9999 • [email protected]
Educator and Developer (PROFESSIONAL IDENTITY) with eight years’ experience as High School classroom English teacher in
complex urban setting. Expert skills in curriculum development that provides instruction supported by standards, aligning
technology with pedagogy, assessment best practices, classroom management and peer mentorship (SKILLS/BACKGROUND).
Student learning under leadership indicates improved literacy and grades (RESULTS).
Technology Integration Curriculum implementation
Curriculum creation and implementation Differentiated instruction & assessment
EXPERIENCE
RIVERSIDE UNIFIED SCHOOL DISTRICT- RIVERSIDE HIGH Riverside, CA
10th Grade Teacher 2011-present
• Created (ACTION) two vlog and blog based language arts curricula for grades 10 and 11 (CONTEXT- HOW MANY?
WHAT? WHEN?) to meet Expected Schoolwide Learning Results for Eastern Association of Schools and Colleges
2015/16 accreditation (RESULT).
STEP BY STEP
HEADER
• Ensure the address is permanent/updated
• Email: simple and professional (avoid silly or slang email addresses); Your email address should not expire
• Could link to your customized LinkedIn profile or professional website
PROFESSONAL SUMMARY
UTILIZE THESE COMPONENTS:
• Professional identity
• Skills and background
• and Results/Value Proposition
• Followed by a list of core competencies
SIGNALS CLEAR INTENT
• Scotty Highlander’s career target (in the above example) is obvious- education (industry) and teacher (function) but should Edmund seek a position that is with the school district administration office in management, how could he use the same information to signal a different target?
Eight-year career as educational professional and practitioner (professional identity). Possess conceptual tools foundational to understanding education, experience handling complex social and educational challenges in the urban setting (skills and background) and management competencies to achieve sustainable organizational change at school and administrative level (result).
• Scotty would follow this professional summary with an experience section that focuses (by placing first) all his experience that is more administrative and managerial and nature. This signals to the reader that his target industry is still education but his target function is administrative/managerial in nature.
TARGET SIGNALED IN SUMMARY
SUBSTANTIATED BY PROGRESSIVE BULLETS=
CLEAR THEME
ACTION-CONTEXT-RESULT IS CLEAR AND LANGUAGE/KEYWORDS USED DISPLAYS INDUSTRY UNDERSTANDING
EXPERIENCE
SENSE OF PROGRESSION
The experience section is the most important part of the resume. While the professional summary gives the reader a sound bite of who you are at the outset, the experience section is the ‘meat’ of the resume and should occupy most of the page (at least two thirds). There are two main aspects:
• Past performance displayed in reverse chronological order (most recent to least recent work)
• Logical career decisions that display a sense of progression
• Month and years of employment. If concerned about job gaps- either only include year or see functional resume example (page X)
BE CONCRETE
Never use ‘Responsible for’ at the outset of experience bullets. See the following example for the clear use of ACTION-CONTEXT-RESULT as compared to without.
• Responsible for being liaison between customer and sales management (no A-C-R)
• Coordinated (Action) between 5 key customer accounts and sales management team (Context is detailed and gives reader an idea of scope), increasing market share of petroleum product line by 25% and return business by 50% (Result).
EDUCATION
DEGREE
• Write degree in full- Master of Science, Bachelor of Arts. If degree is general include specialization or emphases
• Month and year of graduation. For older alumni can simply include year.
RELEVANCE
Only include information relevant to current career objectives. For those with 10 to 15 years of experience, information concerning academic or leadership performance is of little value. For recent graduates, student leadership roles, volunteer activities and academic recognition may be included.
ADDITIONAL
The final section of the resume should include:
• Technical skills, software
• International experience or language proficiency
• Professional organizations/memberships; Leadership and volunteer experience
No irrelevant information (children’s names; your age)
SCOTTY HIGHLANDER Street Address• City, STATE Zip • 999.999.9999 • [email protected]
PROFESSIONAL SUMMARY
Analytical operations consultant and coach who thrives in complex supply chain manufacturing environment to
consistently seeks ways to improve efficiency and profitability through Lean Six Sigma Black Belt expertise.
Data Analytics Cross Functional Team Leadership
Project Management Lean Coach
Process Improvement Enterprise Wide Lean Transformation
EXPERIENCE
EASTERN SUTHERLAND Portland, OR
Process Improvement Lead 2005-present
• Lead process improvement project from definition through implementation, by reengineering manufacturing
processes and uncovering sub-optimization flaw to save $817,000 per year
• Design and lead data collection efforts, including value stream and process mapping, ERP systems, cross-functional facilitation, interviews, observation, and customized capture techniques
• Solve complex problems through advanced root cause analysis (hypothesis testing, graphical and regression analysis, pivot tables) and solution generation techniques (FMEA, structured innovation, designed experiments, trials) with view toward long-term strategy development (SWOT, Five Forces, Value Chain, advanced competitive analysis)
• Completed Lean Six Sigma project management certification (Black Belt), with expertise in project planning, advanced data analysis, problem solving, employee engagement, change management, and sustainable process improvement
SONG SOLAR Los Angeles, CA; Harare, Zimbabwe
Project Manager 2000-2002
• Developed and implemented 8 ‘frontier market’ recommendations spanning strategy, sales, operations and IT for
American funded solar energy start-up in Southern Africa.
• Interviewed senior managers in South Africa, Zimbabwe, Botswana and Mozambique, identifying 11 headquarter-
subsidiary conflicts that hinder sales, developing executive playbook with view to boost sales by $5M
THE BOEING COMPANY Arlington, VA
Staff Analyst- Operations Efficiency 1998-2000
• Analyzed process performance, waste, errors, staffing, and operations capabilities for the Commercial Services Next
Generation 737 Emergent Build Center using advanced metric and graphical methods to make recommendations
• Performed project-based financial analysis (modeling, valuation, cost-benefit, validation) in planning and closure phases
• Investigated finances for Component Services Program, working with leaders and staff, Revenue Cycle, Finance, and
Analytics, to resolve complex revenue and costing anomalies
• Advised Scheduling Standards Lead Team, on planning and design of new $20M System-wide Scheduling/Timekeeping
system; includes leaders from every area of Commercial sector, HR Directors, and 5 employee unions EDUCATION UNIVERSITY OF CALIFORNIA- RIVERSIDE Riverside, CA Master of Business Administration June 2002 • Emphases: Operations and Strategy • Leadership: elected by cohort as Office of career Development Student Representative • Academics: Economics Research Assistant; European MBA Program (France) UNIVERSITY OF CALIFORNIA- IRVINE Irvine, CA Bachelor of Science, Industrial Engineering June 1998 ADDITIONAL
• Software proficiencies: Office (Word, PowerPoint, Access) and advanced Excel, Minitab, Visio
SCOTTY HIGHLANDER Street Address• City, STATE Zip • 999.999.9999 • [email protected]
PROFESSIONAL SUMMARY
Analytical operations consultant and coach who thrives in complex supply chain manufacturing environment to
consistently seeks ways to improve efficiency and profitability through Lean Six Sigma Black Belt expertise.
Data Analytics Cross Functional Team Leadership
Project Management Lean Coach
Process Improvement Enterprise Wide Lean Transformation
EXPERIENCE
EASTERN SUTHERLAND 2003- present Reducing past due shipments by improving sales & order entry process- Portland, OR
SONG SOLAR 2002 Increasing frontier market sales- Los Angeles, CA; Harare, Zimbabwe
THE BOEING COMPANY 2000 Improving efficiency through financial and operations analysis- Arlington, VA
ACCOMPLISHMENTS AND ABILITIES
DATA AND FINANCIAL ANALYSIS
• Designed and led data collection efforts, including value stream and process mapping, ERP systems, cross-functional facilitation, interviews, observation, and customized capture techniques
• Solved complex problems through advanced root cause analysis (hypothesis testing, graphical and regression analysis, pivot tables) and solution generation techniques (FMEA, structured innovation, designed experiments, trials) with view toward long-term strategy development (SWOT, Five Forces, Value Chain, advanced competitive analysis)
• Analyzed process performance, waste, errors, staffing, and operations capabilities for the Commercial Services Next
Generation 737 Emergent Build Center using advanced metric and graphical methods to make recommendations
• Performed project-based financial analysis (modeling, valuation, cost-benefit, validation) in planning and closure phases
• Investigated finances for Component Services Program, working with leaders and staff, Revenue Cycle, Finance, and
Analytics, to resolve complex revenue and costing anomalies
PROJECT MANAGEMENT
• Completed Lean Six Sigma project management certification (Black Belt), with expertise in project planning, advanced data analysis, problem solving, employee engagement, change management, and sustainable process improvement
• Developed and implemented 8 ‘frontier market’ recommendations spanning strategy, sales, operations and IT for
American funded solar energy start-up in Southern Africa
• Interviewed senior managers in South Africa, Zimbabwe, Botswana and Mozambique, identifying 11 headquarter-
subsidiary conflicts that hinder sales, developing executive playbook with view to boost sales by $5M
LEADERSHIP
• Led process improvement project from definition through implementation, by reengineering manufacturing processes
and uncovering complex sub-optimization flaw which saved $817,000 per year
• Advised Scheduling Standards Lead Team, on planning and design of new $20M System-wide Scheduling/Timekeeping
system; includes leaders from every area of Commercial sector, HR Directors, and 5 employee unions EDUCATION UNIVERSITY OF CALIFORNIA- RIVERSIDE Riverside, CA Master of Business Administration June 2002 • Emphases: Operations and Strategy • Leadership: elected by cohort as Office of career Development Student Representative • Academics: Economics Research Assistant; European MBA Program (France) UNIVERSITY OF CALIFORNIA- IRVINE Irvine, CA Bachelor of Science, Industrial Engineering June 1998 ADDITIONAL
• Software proficiencies: Office (Word, PowerPoint, Access) and advanced Excel, Minitab, Visio
