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KAREN GRAY [email protected] (770-733-4293) Buford, GA Sales Representative 10 + Years Offering,
10+ years Sales Skills experience. I am accustomed to high volume and quick decision making in fast-pace environment where quick response is critical. My focusing is building relationship, prequalifying potential customers and uncover new sales opportunity, bring value and generate interest in the company. With a profound understanding and use of basic selling technique, asking probing and open end questions, allows me to overcome objection. By being a positive and productive worker, allows me the ability to resolve complex issues and win customer loyalty,
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Key Accomplishments: Relationship driven approach to yield higher than expected growth and increase revenue Leveraging best practices to obtain revenue and market growth, by offering competitive
advantage in a cost efficient manner. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively,
and use tact and diplomacy to find common ground and achieve win-win outcomes. Information and record keeping management, keeping general contact information updated in
customer account files in the data base system.
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Customer Care Specialist ( CitiMortgag e ) 07/27/12 to Present Assurant Special Property, Duluth GA
Handle incoming calls for Homeowner Policyholder and Insurance Agents inquiries for Hazard Insurance, pertaining to processing and disbursing payments for Hazard Insurance.
Update and correct policy errors for Homeowners policy information, entering into the data base system corrected policy information and disbursement of Hazard Insurance Payments.
Relay accurate and detailed information through inbound and outbound calls that pertain to Hazard Insurance, Mortgage Banking and Property Loss.
Utilize CitiMortgage resources for problem resolution for customer concern, needs, priority and challenges for best-option solutions,(FIRST CALL RESULITION).
Outbound Telephone Sales Representative 06/27/2010 to 09/19/2012 CDS /G E Capital (CARE CREDIT), Henderson NV
Conducted 60 to 100 outbound sales call per day as representative for CARE CREDIT a division of G. E. Capital, client base consist of Dentist, Veterinarian, Orthodontist, Audiologist, Cosmetic Dentistry and Cosmetic Surgery Practices.
Ability to uncover new sales opportunity by reaching critical decision maker resulting in bring value to generate interest in the company, provided quotes and executed online policy, procedures and policies changes.
Focus calls on customer services, development and retention for existing customer, to achieve the goal too increase in processing application for CARE CREDIT, increase revenue and incremental sales in the mark place
Accounts Relationship Manager11/27/205 to 04/19/2010 W.W. Grainger Industrial Supplies, Alpharetta GA
Preformed Business to Business inbound and outbound sales calls. Portfolios of customers contain approximately 150 to 200 pre-established assigned account, serving as primary liaison between Grainger and Government customer to expand relationship, assess analyze and address all customer business purchases and needs, and grow sales volume.
Continued…
KAREN GRAYPage 2
Duties consist of building relationship, prospecting new contact (Decision Markers), prequalifying potential customer, under covering sales opportunities, negotiating sales price to determine how Grainger can best align itself as a product and services partner to current and further business needs.
Forecasting, managing customer accounts, order fulfillment, coordinating with vendors for outsourcing products, and pipeline management resulting in increased sales and incremental sales revenue,
Engaging Decision Maker and Gate Keeps in meaningful dialogue that relates to their unique needs, priorities, challenges objection, and recommendation for suitable resolutions to complete the sales process.
SKILLS:NAME LEVEL LAST USED/EXPERIENCE
Sales/Negations/Overcoming Objection/Persuasiveness Expert Currently used/10 +years
Relationship Building/Listing/Empathy Expert Currently used/10+ years
Computer Operations/Call Center Expert Currently used/10+ years
MSOffice and Windows, Word, Excel, SAP, CRM Intermediate Currently used/10 +years
EDUCATION: Southeast College of Technology, Mobile, AL 1986 to 1988AAS, BUSINESS
