Deep Chandra Pandey Mobile: +91 9654078000 ~ E-Mail: deep_pandey@hotmail.com

ISO 27001:2013 , ITIL, CCNA, SCSA,CCSA, MCSE, WASE – Previous ( HCL , Airtel, Vodafone, Microland, Wipro SP)

IT PROFESSIONAL Project Management ~ IT Operations ~ IT Security Operations and Management ~ IT Audits ~IT Service Delivery

Offering an impressive experience of 20 Years in consistently delivering optimal technology solutions & business value

Executive Summary

A seasoned management professional with nearly 20 years of experience in IT Infra operations, Data Centre

operations, Information Security, offering exposure to Information Security Solutions, Risk Management, Disaster

Recovery & Business continuity Planning.

Domain expertise: Data Centre Build, Telecom, IT, Insurance, Manufacturing and Hospitality.

GSM and Landline Telecom Experience –Hutch ( Vodafone) , Airtel and Data Access

Talented Network & Network Security Manager governing Networking, telecom security related operations with

multiple certifications like CCSA, MCSE, ITIL, SCSA & CCNA.

Extensive experience integrating networks and systems in complex technical environments. Expertise includes Lead

in IT Infrastructure (Network / Network Security) responsible for providing IT Infrastructure support including LAN, wan

& security solutions in various functional areas of the company. Conducted comprehensive security posture

assessments for numerous clients, including a multinational Telco company, a global telecommunications company

and multinational financial institution.

Proven track record of successfully managing and delivering projects, and handling Quality Assurance and Process

Management activities.

Hands-on experience in leading all stages of Information Security Solutions Development efforts, including building

Information Security Practice Offering , Client requirements gathering, solution design, architecture,

implementation, testing, and support.

Honed experience across services lifecycle i.e. Turnkey Infrastructure and Application Support Projects, Consultancy

Services & Support Services with delivery due-diligence and transition.

Dexterously participating in Application Security Compliance Reviews; handling Incident Management with focus

on managing unexpected operational events with the primary objective of returning service to Customers.

Knowledge Domain

Proven track record of successfully institutionalizing IT operations and Information Security Lifecycle (GRC) and IT/IS

governance based on ISO 27001, ITIL and other industry standard best practices.

Extensive experience in Data Centre Operations, Planning and Execution.

Rendered support to various banks, telecom companies , Manufacturing Organization and telecom to achieve ISO

27001, SOX compliance.

Technical Skills

Standards and Regulations: ISO 27001

Technologies: Identity and Access Management, Directory Services, Single Sign On (SSO), 2 Factor

Authentication, VPN, Messaging, Content Filtering, etc.

Networks/ Application: MS Windows Servers, Sun Solaris, Cisco IOS, Lotus Notes, SAP

Security Tools: Firewalls, IDS, VPN, Antivirus, Content Filtering, Correlation and Event Management,

Scanners, etc.

Proficiency Matrix

Infrastructure Management Data Centre Operations Resource Deployment

IT Ops and Team Management Networking Business Impact Analysis

Information Security Management Resource Optimization ISO 27001/ITIL

Security Planning / Assessment Disaster Recovery Management SAP Security Controls

Risk Mitigation & Control

Interfacing with clients for Business Process Analysis and mapping with identification of system / processes and

priorities; handling the solutions Architecting, Process Reengineering & Development.

Reviewing the security measures and safeguarding the information resources of the enterprise to maintain integrity,

confidentiality and availability of data / application.

Leading Information Systems Audits with prime focus on information security, disaster recovery, application controls

& systems development initiatives.

Performing IT Risk and Security Assessments, implementing and ensuring adherence to Security Policies.

Facilitating Information Systems Audits with prime focus on information security, disaster recovery, and application

controls & systems development initiatives.

Development of Risk identification and analysis methods with mitigation.

Administering project planning, scoping, activity sequencing/ estimation, tracking and development of

contingency plans to meet cost and time over-runs.

Interacting with team members and participating in periodic project progress review meetings to ensure that

specified time and cost parameters are being met.

Professional Digest

Since Feb 2016 IFAIA Freelance Consultant - IT

Aug’11 - Jan 2016 Tutor Earth Pvt. Limited, New Delhi (India) Program Consultant / Freelance Consultant

May 07 – July’11 HCL Technologies, Limited. Noida Senior Manager-IT Infrastructure

May 04 – Dec’ 06 Hutch / Vodafone, Okhla New Delhi Asst. Manager IS

Feb 03 to April 04 Data Access India Limited Asst. Manager Network Security

Dec01 – Dec 02 Bharti Telenet Limited (Airtel) Asst. Manager IT

May 99 – Nov’ 01 Microland Limited Support Specialist

May 96 – Apr’ 99 Wipro SP - Savvy Computers Pvt. Limited Sr. Customer Support Engineer

Significant Highlights:

At HCL Technologies Limited, Noida (India)

Data Center and IT Infrastructure Planning and Executions. Provided relevant suggestions to the management with

IT Security & Risk Management, which resulted in creation of more engagements.

Streamlined various initiatives to execute projects on time and within budget.

Played a key role in Asset Management in Infrastructure and IT Security space with one of the biggest IT Firm.

Supervised the successful delivery of ISO 27001 Implementation Project for Noida Data Centre and Offices on-time

and in 15% lesser budget.

Instrumental in the successful transition of entire IT Infrastructure Services Operations of one of the biggest HCL

building in 2011.

Involved in the successful transition of entire IT Infrastructure and SAP Application Support Services from one of the

biggest IT Company.

Helped build unified Compliance Control Matrix under one umbrella of IT General Control’s Office and helped

simplify compliance Management.

Played a key role providing IT Support to HCL Corporate Office including CEO Office and Chairman’s office.

At Vodafone (Hutchision Essar Telecom Limited.), Okhla New Delhi

Honoured with the:

o Excellence Award for Execution of ISMS Practices for Okhla Data Centres in India.

o Star of the Month Award in 2004

Data Centre Movement Plan, Execution and Management of Hutch, From New Delhi to Pune. Administered the

activities related to network planning and management, system administration, and IT infrastructure planning in co-

ordination with office locations across India.

Developed & implemented a secure server farm consisting of mixed environment of HP UX, Windows 2000, Windows

NT, AIX, and Sun Solaris 7.X. and Storage.

Played a key role in setting up & managing secure connectivity between Data Centre India & regional office using

PIX 515R.

Involved in hiring & managing contractors for networking works.

At Data Access India Limited, New Delhi (India)

Addressed the second-level Server escalations related to IBM high-end server installations, and networking projects.

Managed the Network Security and projects for long distance service provider accross the country using WAN

connectivity.

Interfaced with the client in making Data Access services more efficient.

Dealt with various market verticals Airtel, Hutch, HFCL, Coca-Cola, ICICI,

Successfully certified as PSE (Professional Server Expert) from IBM in 1998.

Received Best Security Professional of the year Award in 2003.

At Airtel (Bharti Telenet Limited), New Delhi (India)

Single point of contact for any infrastructure related issue in Delhi Circle including 15 RSUs and 4 Channel Partners

and Dealers

Planning of Data Centre for Airtel Landline and implementation done as per the timelines for launching Airtel

Landline Services in Delhi.

Rendered support services w.r.t hardware & software calls.

Dexterously supported network environment at Airtel along with remote locations.

Monitored majority of Sun, Microsoft and Cisco based networks.

Professional Enhancement & Affiliations

Certifications

Sun Microsystems

Checkpoint

Cisco

Microsoft

Other

Training

: ITIL V 2.0

Sun Certified System Administrator (SCSA)

Solaris 7 System Administration Part – 1

Solaris 7 System Administration Part – 1I

Checkpoint Certified Security Administrator

Checkpoint Firewall-1 (4.0)

Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Engineer

Implementing and Supporting Windows NT Server 4.0

Implementing and Supporting Windows NT Workstation 4.0.

Implementing and Supporting Microsoft Exchange Server 5.5

Internetworking with Microsoft TCP/IP on Microsoft Windows

NT 4.0

Implementing and Supporting NT Server 4.0 in the Enterprise.

Networking Essentials

Wipro Accredited Service Engineer Certification from Wipro

Infotech Ltd.

Training provided by Wipro Infotech Ltd.

Micro Induction Training

Sco-Unix V3.2R4.2 Training

Windows NT Server 4.0 Training

Windows NT Workstation 4.0 Training

Sun Solaris 2.6 Training

Security Training (Checkpoint Firewall-1) from Microland

Education

2016 ISO / IEC 27001: 2013 Lead Auditor

2009 ISO / IEC 27001:2005 Internal Auditor

Personal Dossier

Date of Birth : On Request

Address : on Request

ANNEXURE

IFAIA- (Institute of Forensic Accounting and Investigative Audit)

(Feb 2016 – Till Date)

Leading IT vertical of the company and providing support for SAP Controls and Audit , SAP Implementation , ISO 27001

Audits and implementation. IT Security Policy drafting and implementation. IT Asset Management. IT help desk Support

Management.

Tutor Earth Pvt. Limited: Consultant IT Infra and Enterprise Data Centers

(August 2011 – Jan 2016 )

Providing Proactive IT Enabled Support to Pharmaceutical Companies, Global Customers for IT Infra , IT Trunkey Projects.

Managing IT Infrastructure. Providing consultancy for Data Center Assessment, Planning & Designing, Installation /

Integration , Power Systems, Cooling Systems ,Fire protection, Security protection ( IT and physical),Access control

system, Raised floor and without Raised floor, Network and Security planning, designing & integration, structured

Cabling (Data and power), Server Planning & integration, Relocation Evaluation & Planning, Consolidation Evaluation &

Planning, 99.995 % Availability, Backup Service integration, Servers and storage integration, Cloud Computing, Data

Center Operations & Maintenance.

HCL Technologies Ltd.

(May 2007 to July 2011)

Role: Senior Manager Global IT Services

Responsibilities:

Data Center Planning and Management for Internal HCL Offices. Providing Proactive IT Support to Company’s

Corporate Office, Top Most Senior Management of company including Corporate VPs, Senior Corporate VIP users and

providing support for project deliverables. Managing IT Infrastructure of company’s Data Center ,Facilities includes,

planning of IT Infrastructure equipment capacity planning optimization and evaluation of new technology solutions

Managing Team to achieve maximum IT infra uptime for data center hosting servers for multiple customers

including internal HCL IT Infra servers and IT infra support for multiple Facilities

Day to day IT support for Corporate Users.

Coordinating with FMS team to achieve maximum hardware uptime and organizing call closer with in SLA.

Improve redundancy performance and uptime.

Critical Incident handling as and when required.

Quality call closer so that the calls should not get repeated.

Guiding team to enhance their technical skills to achieve maximum user’s satisfaction and maximum IT infra

uptime.

Providing IT Support to TOP Executives in office and non office hrs at their residence, as and when required.

Managing IT Infrastructure Servers including Antivirus servers, DHCP, DNS, Proxy Servers.

Board Room Planning, implementation and support.

Video Conference equipments planning, implementation and support.

Asset Tracking and Asset management.

AMC contracts and new purchase.

Data Center Management

Managing and Streamlining IT Service Desk 24x7x365 operations to Provide Remote and Telephonic IT Support Round

the Clock:

Availability of Service Desk Engineers in all the shifts 24x7x365

Proactive log analysis and alert monitoring.

Implementing day to day approved user request for data upload request for sales, projects and T2ID teams as

and when required.

Troubleshooting for all user application related problems and finding solutions as and when required.

Co-ordination with cross functional teams, vendors and internal and external customers as and when required.

Communication to company’s users as and when required for downtime notification emergency downtimes.

Data Center Management:

Managing Maximum uptime for Data center through Proactive Alert analysis and escalation to team members.

Capacity planning for the datacenter equipments.

Maintaining enhanced performance and high uptime through proactive alert

Access Control System Management -

Planning, implementation and maintain access control system for more than 45+ Facilities across India including

1000+ Controller and 4000+ Readers.

Planning, Implementation and monitoring of Power saving tool to save power.

Quarterly Budget estimation and projection for next quarter.

Engagement: May 2004 – Dec 2006

Company Hutchison Essar Telecom Ltd.

Company Profile TOP FORTUNE 200 ESTEEMED COMPANIES WITH GLOBAL PRESENCE.

Web Site www.hutch.co.in

Division Network Security and Infrastructure Support

Designation Assistant Manager – Information Services

Duration 7th May 2004– Dec 2006

Team Size Developed and maintained partnerships with multiple vendors and service providers and

developed technology to seamlessly integrate their products into our offerings.

Responsible for all professional services technical presentations and documentation,

developed technical materials.

TRANSITION OBJECTIVE: To continually add value to every customer situation by assuming a senior-

level, leadership position in an environment involving the use of the latest technologies of

the Internet, networking, operating systems, web-based applications, servers, PCs,

database analysis, design, and implementation.

SCOPE OF WORK: Network Security Team Lead for Hutch North including Six Hutch Circles.

Single point of contact for any Network Security related support. Managing Complete

Network Security for Hutch North including modifying policies of Firewalls, IDS and

responsible for Add, move changes in all security products. Complete planning done of

Shifting 450+ Servers data center from Okhala to Pune.

Working on Six Sigma Standards, perimeter and network security, Performance

measurement, tuning, and optimization and load balancing of WAN, LAN, IP, INTERNET

SECURITY & related provisioned technologies.

Change Management: Creating and enabling heterogeneous interoperability between

Microsoft and Cisco Platforms. End to End provisioning for the smoother transition for

network enabling it to get optimum performance.

Solution Architect: Devising Procedures for network setup, finding the bottlenecks,

vulnerabilities and shortcomings in the existing network design. Helping the team of

engineer’s t o make it more scalable, flexible & redundant network.

Management, Analytical

,Designing IT Solutions

Assisted considerably towards the restructure and redesigning of the hutch Network one of

the biggest Projects Hutch ever handled.

Integrated Cross functional teams helping them deliver solutions to client networks.

Prepared & Maintained the complete Network Inventory of all Telecom equipments

making the transition phase smoother. Established team policies and procedures for

smoother and efficient operation

Assessed the technology, skill and infrastructure gap in the existing setup and suggested

revolutionary changes assuring a smooth transition.

Data Access India Ltd (International Long Distance Service Provider in Telecom)

Role: Assistant Manager Network Security

Responsibilities: -

Installation, configuration and maintenance of Intrusion Detection Servers in all seven locations.

Installation, configuration of Firewall in all seven locations. Making day-to-day changes in firewall and

documenting the changes.

Installation configuration and maintenance of ILD security Front-End and Backend Servers and ILD Security

Switches, Routers and Links.

Installation configuration and maintenance of Corporate e-mail Server.

Installation configuration and maintenance of Remote Links provided to Law and Enforcement Agencies.

Monthly Security Audits in five locations and finding the security lapses and closing them.

Sending weekly updates to all the users for Latest Security Threats and Antivirus Updates.

Getting all the IDS logs and alerts from all the location any analyzing the IDS logs.

Start Date: 5 th Feb 2003 to 6th April 2004

Bharti Telenet Ltd (Bharti Group) ( Worked closely with TOP management for launching TouchTecl in Delhi)

Role: Assistant Manager Networks

Responsibilities: Planning, Integration and

Managing IT-Infrastructure. It includes:

Single point of contact for any infrastructure related issue in Delhi Circle including 15 RSUs and 4 Channel

Partners and Dealers.

Providing technical consultancy for all infrastructure related projects Designing and integration with

different platforms.

Defining Infrastructure policies includes backup, disaster recovery, ip-addressing policy and e-mail policy

etc.

Planning Integration and managing of Lotus Notes Mail Server for BHARATI Group.

Defining tasks for 6 engineers for smooth infrastructure operations (24X7X365 days)

Planning Integration and managing of firewall in Bharti Group.

Setting up norms in six-sigma model for better-output and smooth operation.

Start Date: 10th Dec 2001 to 31st Dec 2002