Deepak SrivastavaCurrent Address: K-43 Shyam Nagar Khayala Road New Delhi - 110018Contact: +91-8447616543 / 9560280789E-mail: deepak.srivastava4585@gmail.com, deepak.srivastava4585@yahoo.com

CUSTOMER SUPPORT AND RISK RECONSILIATION PROFESSIONAL - ATM & KIOSK SERVICES Seeking a position to utilize my skills and abilities in an Industry that offers professional growth while being resourceful

PROFILE Technically proficient professional with 9 ( 7+ years in ATM field ) years of experience in

working with esteemed organizations, offering commendable experience in RISK reconciliation Operations & Maintenance of ATM machines, Vendor Management, MIS, Setting up of complete infrastructure of ATM site.

Currently spearheading as Assistant Manager with CMS Infosystems Ltd., Delhi; experience in procurement of IT products and services, performance and SLA monitoring in the banking domain.

Experienced in the entire gamut of operations involved in setting up ATM Machine sites & General Administration with extensive exposure in RISK Reconciliation Operations & Maintenance of ATM machines & Site coordination. Adept at creating innovative strategies and formulating administrative policies for accelerated growth of the organization and cost optimization.

Consummate professional with planning, execution, monitoring and resource-balancing skills; experience in giving technical explanation to Customer banks and business partners (on Sales, System integration, Software, Post-sales service (maintenance).

Focused and hardworking professional equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments.

Core Competencies:Client relationship Management Operations & Maintenance of ATM machines Vendor Management Report Generation MIS Team Management Bank & ATM Site Management Training & Development Team Management Cross Functional Coordination

PROFESSIONAL EXPERIENCE

CMS Infosystems LTD.(Securitas Division ), Delhi April 2015 – Till Date

(leading company of ATM CRA and services for different Banks and MSPs)Assistant Manager –Reconciliation

Liable for all reconciliation and RISK related queries in CMS Delhi region for 2500 ATMs. Maintaining ATM health data and maintenance report on weekly basis. Responsible for all Bank/MSP Risk related queries (Shortage, Overage, Customer claims and

report punching issue) and updates. Report to CMS PAN India Team Mumbai. Responsible to prove customer frauds and site faults for about 2500 ATMs in Delhi and

Outlocation(Haryana and West Uttar Pradesh)

PRIZM PAYMENT SERVICES PVT LTD., Delhi Dec. 2012 – April 2015

(Prizm Payments is a Leader in enabling Secure, Innovative Payment Services across Electronic Channels)Senior Team Leader

Accountable for providing ATM/Kiosk deployment, ATM /Kiosk profitability, Cost benefit analysis, new functionality on ATMs and Kiosks, Vendor Management, Project Management and Process implementation.

Imparting technical support on the products above mentioned to other field engineers/bank staffs both remotely and on site.

Responsible for complete ATM site interior & installation of various equipments required for ATM Site. Handling a team of members for operations and maintenance related services for the ATM machines.

Conducting site survey to submit estimates for site preparation work. After approval from the bank, start the interior work as per bank’s specification and complete the site preparation work in SLA.

After completion of the site, collecting the Site Completion Report from Bank and submit final bill for ATM site preparation. Finally, collecting the amount of the final bill from the bank.

Responsible to analyze the cash shortage case and other query’s on time to time . Coordinating for installation of various equipments like A/C, UPS, D.B. & V-SAT and challenged to

provide root cause analysis & technical explanations for major down time impacts. Accountable for handling QA & assisting service delivery team for the effective achievement of

SLA requirements. Efficiently managing ATM vendors for ensuring service deliverables. Monitoring a team of members in Help-Desk related to ATM site queries and issues. Handling all

sorts of escalations from the customers related to ATM sites. Ensuring that the systems assess and respond to customer complaints, clearly communicating

outcomes, process and criteria for decision making. Providing technical support to clients ensuring maximum customer satisfaction through

achieving delivery & service quality norms. Monitoring specific training activities to develop skills and knowledge to undertake work more

effectively. Successful managing the team of available resources and ensuring optimal utilization of resources.

Identifying the application of innovative skills and approaches to current operations and implementing to develop organizational practices.

AGS Transact Technologies, U.P. Mar.2011 – Dec.2012Customer Support Engineer Worked in Banking division of AGS Transact Technologies.; handled installation and

maintenance of ATM machines and Note Shorting Machines. Provided support to network (from switch to ATM via routers through lease lines, V-Sat, or

CDMA); handled customer interaction smoothly to achieve personal as well as team targets. Involved in ATM (installation, management, troubleshooting, new functionality testing and

implementation); technical knowledge of various kind of ATM machines (NCR/DIEBOLD/WINCOR). Handled implementation of various automated functionality for customer convenience;

knowledge of 3 way reconciliation process of ATM. Managed reporting and maintained MIS for the region and keeping records of every action taken

in concern with the ATM machine. Performed ATM audits of the region and provided reports to ATM reconciliation department

NCR CORPORATION, U.P. May.2007 – Mar.2011Senior Customer Engineer Worked in WCS (Worldwide Customer Support) division of NCR Corporation India Pvt. Ltd.;

handled installation and maintenance of ATM machines MICR and kiosks. Provided support to network (from switch to ATM via routers through lease lines, V-Sat, or

CDMA); handled customer interaction smoothly to achieve personal as well as team targets. Involved in ATM (installation, management, troubleshooting, new functionality testing and

implementation); technical knowledge of various kind of ATM machines (NCR/DIEBOLD/WINCOR). Handled implementation of various automated functionality for customer convenience;

knowledge of 3 way reconciliation process of ATM. Managed reporting and maintained MIS for the region and keeping records of every action taken

in concern with the ATM machine. Performed ATM audits of the region and provided reports to ATM reconciliation department

HCL Infosystems Ltd. Aug. 2004 – May. 2007OJT

Handed successful installation and commissioning of Desktops,Servers and peripherals.

Handled the overall maintenance and assisted in the various processes of Computers. Ensured timely service delivery to the clients within the stipulated period while managing the

distribution system of the company and maintained smooth operations

EDUCATIONAL & PROFESSIONAL CREDENTIALS

Three Year Diploma (Electronics and Communication Engineering), 2004Feroz Gandhi Polytechnic Raebareli (Affiliated to BTEUP Lucknow ); 78%12th Class, 2001U.P. Board; 60.2%10th Class, 1999U.P. Board; 72.66%

Technical Proficiency / Skills:Operating System Windows 8/2000/XP

Training programs attended: One Month Vocational Training at NTPC Unchahar in Control & Instrumentation Department .

Extra Curricular Accolades: Participated in cricket competition at school level. Expert in NCR products like ATM, BNA, MICR and Wincore ATM and Cash Shorting Machines.

Date of Birth: 04th May 1985Hobbies: Playing Outdoor Games, Internet browsing, Listening to music, Reading & Sharing ideasLanguages Known: English and HindiNationality: IndianPermanent Address: Behind Manika Cinema, Gandhi Nagar Raebareli-229001 References: Available on request