Christopher L. Austin1309 Dawn Ave, Sylvan Beach, NY13157

Email: cla5698@rit.edu, Phone: (315) 761-8558

SummaryExperienced manager with strong analytical and problem solving skills, a diverse background in marketing and leadership in both an office and retail environment, and a track record of improving customer and associate satisfaction.

Experience Tops Friendly MarketsCustomer Operations Manager – Syracuse, NY August 2012-Present Directly Responsible for operations of the front end, service desk, HR, and payroll functions of the store Enhanced the quality of staff by conducting thorough interviews with applicants Implemented an extensive orientation program for new hires to better prepare them for success Improved overall impact of front end operations in relation to financial impact and customer service/satisfaction

KmartAssistant Store Manager- Herkimer, NY March 2010- August 2012 Implemented corporate merchandising, operations, and HR programs and directives Controlled and reduced expenses Assisted store manager in establishing priorities Ensured high levels of customer service were maintained

P &C Foods Management Intern, Assistant Scan Coordinator, Office Clerk, Cashier- Canastota, NY September 2002- April 2010 Completed transactions with customers Supervised and coordinated cashier activities Observed the day to day operations and responsibilities of each department with the department managers Created and oversaw pricing signs and displays

Keuka CollegeResident Hall Assistant (RA) – Keuka Park, NY August 2005- May 2008 Enforced campus policies and procedures to ensure a safe living environment for students Served as a liaison and extension between Student Affairs and students Created resident programs and activities to engage students in college life Maintained and recorded confidential paperwork and reports

Keuka CollegeMarketing Assistant – Keuka Park, NY August 2007- December 2007 Conducted market research on the use of technology in higher education marketing Produced the monthly alumni e-mail newsletter Created several e-mails targeting specific students

Koenig & Selzer Asset Management GroupMarketing Intern – Manlius, NY June 2007- August 2007 Organized a multi-phase direct marketing campaign Completed portfolio reviews and analysis for clients Conducted a direct marketing telephone campaign

Education Rochester Institute of Technology (RIT)Rochester, NY August 2008-August 2015 M.S. Management, Global Track

Keuka CollegeKeuka Park, NY August 2004- May 2008 Bachelor of Science in Management and Marketing (dual major) President’s Leadership Circle, George H. Ball Achievement Award, Campus Activities Board, Concert Committee, Student Senator