ANEESH KUMAR G House No.7, First floor, Kulakkarai, Kamrajapuram, Ambattur, Behind T1 Police Station,

Chennai-600053, Tamil Nadu

aneeshkumar.pala@gmail.com

09544496201

LinkedIn Profile: Aneesh Kumar

JOB OBJECTIVE

Scaling new heights of success and leaving a mark of excellence in assignments which involve analytical capabilities and professional growth in After Sales Service / Customer Relationship Management / Automobile Servicing / Problem

Diagnosis / Repair in Automobile sector, preferably in Chennai / Bangalore / Coimbatore/South India

AREAS OF EXPERTISE

After Sales Service

Product Feedback & Support

Customer Relationship Management

Automobile Servicing

Problem Diagnosis / Repair

Process Improvement

Budgeting / Planning

Team Management

PROFILE SUMMARY

Dynamic career of over 5 years that reflects pioneering expertise & year-on-year success in achieving After Sales Services, Customer Relationship Management, Automobile Servicing, Problem Diagnosis & Repair objectives in Automobile sector

Merit of working as Assistant Works Manager and Works Manager with Popular Vehicles and Services Ltd.

Skilled in handling all operations related to After-Sales Service, Automobile Servicing, Product feedback, Technical Support, Customer Satisfaction, CSI, Business Development, Marketing Service Volume, Customer Retention, Sales of Spares, Warranty-5S, Service Quality Standards and 5Y Analysis

Expertise in planning & delivering all aspects of after-sales support–treat response time, restoration time, speed of service & first time right fix issues to consistently improve service performance / excellence

Proficient in resolving client’s escalation / concerns by addressing their queries (customer advocacy) for a smooth ride on customer’s diverse issues

Proven track record of establishing processes & SOPs, streamlining workflow and creating environment to enhance productivity

A forward thinking person with excellent communication, analytical, relationship management & organizational skills; well organized with a track record that demonstrates self-motivation & creativity to achieve corporate & personal goals

CORE COMPETENCIES

Tracking daily complaints to ensure lesser response time and faster speed of service Identifying the improvement areas and recommending the process modifications to enhance the operational

efficiencies Analysing the nature of faults & initiating follow up actions to provide quality feedback of the product Meeting customers on regular basis along with service engineers / channel partners to understand their concerns and

provide solutions to them Providing instant service to clients, entailing provision of fastest solutions to customer concerns so as to enhance their

satisfaction level Managing issues pertaining to customer complaints and addressing dealer grievances

ORGANISATIONAL EXPERIENCE

Since May’10 Popular Vehicles and Services Ltd., Pathanamthitta, Thiruvalla

Growth Path / Assignments Handled: May’10-Mar’14: Assistant Works ManagerSince Apr’14: Works Manager

Role:As Works Manager: Actively involved in budgeting and planning Handling the Profitability & Monthly P&L Preparation and setting the benchmark for each parameters Controlling the expenses through micro level analysis on each heads

Conducting Core Committee Meeting and sending reports to GM/RM Monitoring the overall performance in a branch and achieving monthly targets / benchmarks Assuring sufficient MTD & YTD load growth, body shop load and insurance renewals Looking after customer retention Ensuring the employee retention, maintaining the discipline and providing adequate training Establishing strong working relationship with other Functional Managers and reviewing their performance

As Assistant Works Manager: Ensured the effective customer satisfaction through quality of work Performed complaints diagnosis using Special & Scan Tools Maintained CSI & telephonic CSI and scrutinized the CSI Feedback Card Achieved the sufficient volume by marketing activities Worked as Warranty Coordinator Monitored & checked the:

o Promised delivery, TAT and repeat & revisit analysiso Express and 2 tech bay productivityo Maintenance & calibration of Service Equipment o Volume, service labor, spare and accessories movement

Supervised all operations related to customer retention

Highlights: Pivotal in streamlining processes through measures such as Benchmark Reports Recorded zero unsolved customer related complaints, this was mainly achieved through Crack Team Turned around the Load growth from - 30 % TO 10 %

EDUCATION

2009 B.E. (Mechanical) from Sengunthar Engineering College, Thiruchengode, affiliated to Anna University with 66%

2005 Diploma in Mechanical Engineering from Govt. Polytechnic College, Muttom, affiliated to Kerala Technical Education Board with 60%

2002 VHSE from SKVHSS, Kurichithanam, affiliated to Kerala Technical Education Board with 71%

PERSONAL DETAILS

Date of Birth: 30th April 1985Languages Known: English, Malayalam, Tamil and Hindi