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Last update: 26/12/2016 Page 1 of 3
Ali Ibrahim Wafa Information Technology Manager
e-Mail: [email protected] / Mobile: +966 56 002 6408 / WhatsApp: +20 100 345 7310 Career Objective
To join national or international reputed organization where I can utilize as well as develop my knowledge and experience. I believe that I’m a reliable person that makes the management team count on me to realize their vision or better to share them in establishing it. My preferred work country is KSA where I already have transferable residency.
Qualification and Certifications Post-Graduate Diploma, Computer Sciences and Information Systems Management Faculty of Management Sciences - Sadat Academy for Management Sciences May 1997
MCSE Cloud Platform and Infrastructure 2016 (Certified – Charter Member) MCSE Server Infrastructure 2012 (Certified - Charter Member) MCSA Windows Server 2012 (Certified) MCITP Server Administrator on Windows Server 2008 (Certified)
MCSA Windows Server 2008 (Certified) MCTS (Certified) CCNA (Certified) VMware Virtualization & Cloud Management Platform (professional training by authorized instructor) CEH Certified Ethical Hacker (professional training by authorized instructor) RH124 Red Hat Enterprise Linux (self-study) Time Management & Project Management (condensed training course in Switzerland)
Work Experience
Information Technology Manager
Maritim Jolie Ville Kings Island Resort 5 Stars Resort, 647 Rooms Rebranding & Expanding experience The resort was managed by Mövenpick until Oct. 2007 The resort was consisting of 232 Rooms until Dec. 2010 From 15/12/2006 until 31/10/2016
Information Technology Manager
Le-Meridien Nile Palace (Starwood Hotels and Resorts) 5 Stars Hotel, 302 Rooms From 9/10/2005 until 14/12/2006 * Steigenberger Hotels and Resorts was assigned to manage the hotel since 2008
Information Technology Manager
The Desert Rose Resort 5 Stars Resort, 608 Rooms From 5/9/2004 until 8/10/2005
Assistant IT Manager in charge of IT Department
Sofitel Karnak Resort (Accor Hotels and Resorts) 5 Stars Resort, 351 Rooms. Opening experience (The resort opened 1/11/2003) From 5/10/2003 until 4/9/2004
IT Manager and Technical Supporter
CBC (Computerized Business Consultants) Swiss Egyptian Company. The sole Egyptian distributor and supporter of the Hotel management system (HotelLinx) From 1/3/1997 until 4/10/2003
EDP (Electronic Data Processing) Supervisor
Marlin Inn Resort
4 Stars Resort, 305 Rooms From 5/3/1995 until 28/2/1997
Project Computer Programmer (Assistant Project Manager)
Luxor Visitors’ Center (Managed by Misr Travel) Misr Travel is the Egyptian public sector travel agency. The Visitors’ Center was a project to organize and control the flow of Luxor visitors’ excursions. From 1/12/1993 until 28/2/1995
Last update: 26/12/2016 Page 2 of 3
Current job responsibilities
IT Manager’ responsibilities cover but not limited to:
Handel day-to-day hotel IT operation
Handel management technical inquiries and challenges Prepare IT Department annual budget Handel FF&E approval and provide recommendations Develop, test and maintain disaster recovery and contingency plan Plan new systems implementation Plan dated systems upgrade / migration Develop, maintain and apply IT “policy & procedures” and SOP Manage and maintain relationship and agreements with software and hardware providers and supporters In charge of selecting new IT software and hardware components and configurations Plan and monitor the IT team personnel career development and succession plan Conduct IT Management training for the IT Team Develop standards and technical documentations related to new IT system
Plan and manage hotel IT projects which involves different departments
Major achievements during current job Full system migration from Novell NetWare to Active Directory environment Upgrade and secure e-mail massaging system Upgrade internal information sharing web site Fully upgrade PMS (Property Management System) Implement and maintain periodically backup system, contingency plan and disaster recovery plan Cover all outlets and public areas with secure Wi-Fi connection Supply all guest rooms with both wire and wireless secure internet connection Task force to support system migration in the sister hotel Maritim Jolie Ville Golf & Resort Sharm El Sheikh Task force to support system migration in the sister hotel Maritim Royal Peninsula Sharm El Sheikh Design, plan and implement multifunction LAN Replace analog telephone system with IP-Telephone system Replace analog internal TV broadcast with IP-TV system Implement CCTV system for security monitoring
Develop on job training program for end users
Technical practical experience Design, plan, implement and administrate network infrastructures managed by varies windows server
versions and releases: Windows Server 2012, Windows Server 2008, Windows Server 2003 Windows Server 2000 and Windows NT.
Design, plan, configure and manage network active components from different brands like Cisco and HP ProCurve.
Implement, manage and maintain private cloud and virtualization environment. Initialize, Manage and Maintain PMS (Property Management System): - Fidelio Opera and Fidelio suite 8 front of house - Fidelio Materials Control - SUN Accounting System - SkyTouch Hotel OS (cloud-based hotel PMS) - Micros PoS (Point of Sales) - Call Accounting System - Magnetic card and proximity Door Lock System - Integrated Human Resources, Finger Print Attendance and Payroll systems - Guest request and maintenance order system - Systems interfacing and integration Implement and administrate varies versions of Microsoft Exchange Server and immunize the messaging
system against SPAM and annoying mail. Implement and administrate varies versions of Microsoft SharePoint Plan, implement and manage private cloud using varies virtualization environment management tools like
Microsoft Hyper-V and VMware. Plan, implement and maintain secure internet Wi-Fi coverage Plan, administrate and maintain secure internet connection and protect the internal network edge by: -Hardware firewall like Cisco ASA and FortiGate -Software firewall Like TMG and ISA. Administrate internal system using varies versions and releases of Microsoft System Center Operate and maintain IP-PABX Telephone Exchange system from different brands like Cisco and AVAYA. Operate and maintain IP-TV system from different brands like Locatel and Cisco. Support and maintain IP-CCTV system (closed-circuit television for security monitoring and recording) Implement and maintain periodically backup system, contingency plan and disaster recovery plan Manage and Maintain Engineering resources management system like: DYNAwin. Support and train end users.
Last update: 26/12/2016 Page 3 of 3
References
Mr. Mohamed El-Shaib Director of Room Division, Deputy General Manager
Maritim Jolie Ville Kings Island Luxor Resort [email protected]
+20 100 109 4570 https://eg.linkedin.com/in/mohamed-el-shaib-a2741220
Mr. Urs Umbricht Former General Manager
Maritim Jolie Ville Kings Island Luxor Resort
+41 (0)79 393 3131 https://ch.linkedin.com/in/urs-umbricht-b6a424101
Dr. Paul J. Feth Director of Hospitality Training
Orascom Hotel Management Egypt
Former HMS Hotel Management Services International GmbH,
associated to Maritim Hotels [email protected]
[email protected] +20 101 959 7667
https://eg.linkedin.com/pub/paul-j-feth-ed-d/1a/18/442
Mr. Khaled Tawheed IT Manager
Jolie Ville Hotels and Resorts Head Office
[email protected] [email protected]
+20 100 511 2773
Mr. Ehab M. Zaki Regional Director Field Technology Services, North Africa & Levant
Hilton Worldwide
Former Regional IT Director, Egypt Mövenpick Hotels and Resorts
+20 120 141 1111 https://eg.linkedin.com/pub/ehab-zaki/16/742/64
Mr. Ahmed Sallam Regional Director of IT, Egypt and North Africa
Starwood Hotels and Resorts
+20 100 188 8104 https://eg.linkedin.com/pub/ahmed-sallam/25/485/7b7
Mr. Hesham Shehab Resident Manager
Steigenberger Nile Palace Luxor
Former Resident Manager
Le-Meridien Nile Palace Luxor [email protected]
+20 100 680 6804 https://eg.linkedin.com/pub/hesham-shehab/57/a88/b0a
