Abhishek Bakshi (SC – Cleared)

Mob :+ 44-7540739044 British Citizen

bakshiabhi@gmail.com

uk.linkedin.com/in/bakshiabhi/

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Experience Summary

Overall experience of 11 years spanning across Telecom (CRM,PRV, online ordering, B2B, Alarm Monitoring and Billing tools), Retail (eCommerce, JDA, SAP, Online ordering, Returns, Billing tools), Insurance (Healthcare Policy validator, Online and customer care tools, PCIDSS), Public sector (High security Preventative and Maintenance tools)

Experience in quality assurance & testing, process design & implementation, project manage-ment, stakeholder management, requirement analysis, scoping & estimation, deviation analysis, environment management & software development methodologies

Exposure to Agile approach, including analyzing user stories, Sprints, SCRUMS and SDLC mod-els like V – Model, Waterfall

Test Management experience of more than 6 years with capability of supervising and mentoring multi-disciplinary teams both onsite and offshore

Experience in implementing test automation for web services and web applications using QTP and Selenium

Experience in leading and managing team of around 20 colleagues Strong consulting experience in designing and implementing QA & project processes Sound knowledge of Testing tools for test progress, tracking and reporting Expertise in system testing, integration testing, UAT, regression testing, performance testing,

OAT and ORT with vast understanding of Business processes involved Experience in Change management, Defect Management and Warranty support Excellent management, inter-personal, and communication skills with an ability to engage with

users and stakeholders across multiple disciplines Experience in setting up Test Factory for Functional and Nonfunctional test stream Key Skills

Project Management:

MS Project Plan, MS Office Suite, HP ALM Suite, JIRA

Methodologies: Agile, Scrum, Waterfall, V Model, TDD,BDD

Database: SQL Server 2005 and 2008

Testing Tools: HP ALM Suite test tools, Bugzilla, QTP, Load Runner, Selenium, SOAP UI

Others:SAP ERP, BW, JDA (WMS), Planogram, Cerillion, Remedy, Winshark, GSM Knowledge, BT tools, Auto lab, SharePoint, XML

Educational SummaryDegree Institute Major and Specialization

Bachelor of Engineering (2000-2004)

HCE , Maharishi Dayanand University, Rohtak, India

Information Technology

Employment HistoryConsultancy Test and Quality Limited Duration < Feb 2013 to Now>

Consultancy Sogeti - Capgemini Duration < Jan 2013 to Feb,2015>

Consultancy Tata consultancy Services Duration <Aug 2004 to Dec 2012>

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Role: Program Test Manager Duration <Feb,2015> to <Current>

Customer: Cubic Transport system Platform: Automated fare systems , contactless payments

Role Description: To plan, manage and delivery testing for multiple TFL (Transport for London) IT and hardware systems that go through maintenance fixes and regulator enhancements

Role and Responsibilities:

Creation and Maintenance of Testing Artefacts for the project. Supplier and Vendor Management Create and maintain Agile framework with supplier and vendors for delivery Represent Cubic in scope and release planning with TFL to deliver priority based user

stories for sprints. Plan and manage e2e test phase(s) for supplier delivered code in the test factory Test planning and coordination with card acquirers for Visa, Master Card, Amex Resolving environmental and shared resource clash and arrange 3rd party support Effort and cost estimation along with deviation analysis for testing Owner for daily, weekly and Monthly reports to the client Chairing daily and Gateway meetings with TFL for release(s)

Key Job Roles with SOGETI

Role: Test and QA Manager Duration <Aug, 2014> to <Jan,2015>

Customer: Home office, UK Platform: Microsoft CRM

Role Description: As Test and QA Manager, I am Managing all testing phase of a highly secure preventive and Maintenance tool for all the forces in UK.

Role and Responsibilities:

Creation and Maintenance of Testing Artefacts for the project. Conducting Test Assurance on vendor / supplier deliveries Supplier and Vendor Management Representing the projects to the steering group with Program Manager Defect and Incident Management Resolving environmental and shared resource clash and arrange 3rd party support Effort and cost estimation along with deviation analysis for testing Owner for daily, weekly and Monthly reports

Role: Test and QA Manager Duration <June 2013> to <July, 2014

Customer: Kingfisher (KITS),UK Applications: SAP, JDA (WMS), BW, WFM

Role Description: As Test and QA Manager, I am leading a team of QA leads where my main responsibility is to implement and enhance KITS test policy and testing artefacts and monitor multiple ongoing projects

Role and Responsibilities:

To review and develop KITS Testing Artefacts templates including Test Strategy, Test Plan, KITS Test Policy, Test closure Reports , Daily and weekly reports.

Introducing new documents / templates like 8 point validation check on BRDs, Defect reports, BOSTON matrix , Risk matrix, for new projects to follow

Create, manage and categorize testing artifacts for minor and major projects

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Arranging workshops and sessions with different project test teams, test managers and business stakeholders to go through quality gateways and processes

Leading multiple projects in Quality Assurance and act as an escalation point for Project test managers to resolve issues

Coordinating Performance testing with test partner and chairing review meetings Managing Automated Regression testing through HP ALM and QTP suite Sign off authority for testing artifacts and ensuring quality gateways are adhered to Leading transaction between the exiting and entering test partner Intranet and share point content management for Test and QA domain Representing the projects to the steering group with Program Manager Resolving environmental and shared resource clash and arrange 3rd party support Responsible for ensuring that the Quality standards are followed throughout the SDLC Involved in effort and cost estimation along with deviation analysis for testing Reviewing and monitoring test progress for ongoing projects Managing Pilot store implementation and carrying out OAT for the store with Ops users Managing and coordinating OAT daily meetings and responsible for reporting Owner for setting up the process for any RFC or a Change Control Request for Test and

Live through ‘Service Now’ Liaise with Release Manager for inter dependency of projects in line with release timeline Co-ordinate with Major incident, support and business teams for heath checks post

deployment and review backup strategy Managing Rollout plan and setting up a process GO LIVE ticket management through

Service Now

Role: Test Manager Duration <Jan 2013> to May 2013>

Customer name: AXA-PPP Health care,UK

Platform: CDE2 Secure Networks

Project Description: PCI DSS is a project to implement secure network layer for business and operational teams who use Credit / debit card details in their BAU activities.

Role and Responsibilities:

Creation and maintenance Testing Artefacts including Test Strategy, Test Plan per test cycle, Defect Management Process, Test closure , Daily and weekly reports.

Performing 8 point validation check on BRDs & coordinate with project to establish new Business processes

Ensuring Static phase of testing is utilized where in test plans , test preparation, data and batch analysis, test case review is carried out to satisfaction before test execution

Preparation of Boston Matrix for Risk Based test approach Reviewing ST and Regression test cases and test results Managing SIT, UAT, Performance and Penetration testing phase Responsible for maintaining test environments and Smoke testing of test environments Interfacing with multiple stakeholders for environment integration and version control Coordinating with multiple Business and Operations streams for sign off Coordinating with multiple business teams for UAT Test schedules and scripts Scheduling and prioritizing SIT, UAT,OAT, Regression Test cases Onshore and offshore test team resource Management Defect management for testing and warranty phase Charing conf calls with 3rd party vendors and allocating issues/ defects to teams Creation and maintenance Test status report and daily status report for IT PM Providing inputs to Service Designers for CRs and assisting developers with RCA Managing Rollout plan and floor walking with IT for resolution during warranty phase

Key Job Roles with Tata Consultancy Services

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Role: Test and Quality Manager Duration <June 2012> to <Dec 2012>

Customer : COOP, UK Platform: SMARTS

Project Description: This is a retail project wherein SMART application is being introduced to MCC business users. SMART application is a collection of JDA IKB, space planning, Marge, CDL, webview, SAM, Onshelf, LDM. This was a guided UAT phase

Role and Responsibilities:

Reviewing BRDs & coordinate with project to establish the Business processes Reviewing ST, SIT,PT UAT and Regression test cases and test results Arranging for training and conference calls for better understanding of new applications Creation of high level test scenarios and coordination with teams to acquire test steps Resource Management of UAT test team which included TCS and MCC colleagues Scheduling and prioritizing of UAT Test cases Responsible for booking planning and Smoke testing of test environments Interfacing with multiple stakeholders for environment integration and version control Static testing, performance and Business Process testing Responsible for UAT Test execution and Defect management Charing conf calls with 3rd party vendors and allocating issues/ defects to teams Creation and maintenance Test status report and daily status report for IT Creation and maintenance Test Strategy and Test Plan Providing inputs to Service Designers for CRs and assisting developers with RCA Providing inputs to IT Manager for Project calls and Release Go – No Go calls

Role: Test Manager Duration <Jan 2010> to <May 2012>

Customer name: Cable & Wireless, (Vodafone) UK

Platform: Wholesale EDGE

Project Description: CWW is a wholesale DSL and phone line provider wherein customer can place orders for large quantity of different variants of DSL and phone lines through web based/ local applications. Testing was to verify CWW IT systems and agreed business process flow along with basic client server architecture for a telecom organisation w.r.t the xml /ebxml messages exchange between CWW, BT and customer for Billing, Inventory stock, Assure and Provide.

Role and Responsibilities:

Creation and maintenance Test status report and daily status report for IT Creation and maintenance Test Strategy and Test Plan Understanding and learning new requirements & processes for subsequent releases Reviewing ST, SIT, PT, UAT and Regression test cases and test results Writing high level test scenarios and test steps with operational users for OAT Pioneer for test automation for Regression test suite using QTP and Selenium Creation of high level test scenarios and coordination with teams to acquire test steps Resource Management of test teams which included TCS and CWW colleagues Planning, scheduling and prioritizing of Test cases for different test phases Responsible for Smoke testing test environments, Assure and outage notification tools Responsible for Static testing, Performance testing and Business Process testing Executing tests with different Business streams and support teams for UAT Creating LWIs for new processes and testing existing LWIs for use in OAT Charing conf calls with 3rd party vendors and allocating issues/ defects to teams Coordinating defects with SIT and developments teams for issues and defect closure Defect management, CR management through QC and Remedy.

Role: Test Lead Duration <July 2008> to <Dec,2009>

Customer name: British Telecom ,UK Technology: 21 CN Networks

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Project Description: Project involved coordinating BSS/OSS Model Building, Installation, provisioning & Maintenance of Evo Tams and Test heads. It involved support to System Integration Tests for Tyco EMS & QT EMS along with testing of Evo Tams and QT-200 Test heads for E2E Testing.

Roles and Responsibilities:

A technical support for T&D related issues to the client and team members. Writing test cases and scenarios as per new business requirement Model Building support to various testing teams. Keeping the data of all the changes involved and providing the best possible model to the

testing team within the limited recourses in NAL. Topology preparation and Management on Autolab (Quick Cycle). Testing different profiles of ADSL on QT-200 and Evotams for testing their functionality. Making Configurationally and physical changes on devices and EMS according to the Raising requests for configuring lines on MSANs, changing profiles on MSAN GUI. Fijutsu and Huawei MSAN configurations and installation Providing testing support to Teams for their Test cases by providing step by step

procedures to be followed in test case writing and sharing expected result scenarios. Keeping track of all the activities in other domains through CR call which may impact

testing teams and raising the issues with the concerned teams. Software Tools: EMS tools, Tyco Front end Hardware: TAM, Connect Cards, MSANs, EvoTams, QT-200.

Role: System Test Engineer Duration < Aug 2004> to <May, 2008>

Customer name: Nokia Siemens Networks

Technology: GSM - NOKIA / ERICSSON BTS,BSS, RNC

Project Description: This project Involved Installation, Commissioning, Provisioning & Maintenance of BTS and BSS. It also involved providing Testing support to the test team for GPRS/EDGE, site handover, Radio link frequency check and coordinate client handover

Role and Responsibilities: BTS installation & commissioning. RNC & node Commissioning and maintenance IBS and Metro hubs provisioning and maintenance Swapping and Redeployment of BTS. Rendering service to Testing team that involved Quality testing, Level Testing, call tests Call Routing LAC, RAC Identifications & testing with CDRs Good understanding of GSM/GPRS/EDGE Data Analysis, testing and verification of GSM services in location. Maintenance of the BTS & BSS Involved in Huawei and ZTE BTS, BSS redeployment A technical support to all BTS related issues to client and team members.

REFERENCES AVAILABLE UPON REQUEST

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