Subhash sharmaEmail: subhash.sharma36@gmail.com

Contact #:+91-9873054808

Job Objective A Challenging position in a progressive organization, offering the opportunity to utilize my education in the field of IT & operation and become successful IT professional and contributes my expertise best to the organization.

4 Years of comprehensive experience in the area of: Hands on Experience in BMC Remedy 7.5, 8.1, 9.1 (AR System, MyIT 3.1, Smart IT) & Troubleshooting.Customization in ITSM (IM, CM, RM, PM).Configuration of Approval Matrix as per customer requirement (SRM, CR, KM, RM) SLA Configuration & Milestone for IN, WO, CR Module.Integration of IBRSD with BPPM and basic troubleshooting.Integration of BMC Remedy with Myit, Smart IT, BPPM and basic troubleshooting.Hands on Experience in ZCM Tool (Zone configuration Management) with the help of pushing agent for centralizing.Monitoring of servers, network link, alerts on BPPM Tool, Patrol agent installation Ability to plan, organizes, and directs the testing of emergency response, recovery support, and business

resumption procedures.

Excellent communication and presentation skills.

Deputed at Tata Consultancy Services.

Joined as a Software Engineer in BMC Remedy Tool

Key Responsibilities are:

Customization for Incident Management, Problem Management, Release Management, Change Management Module.Configuration of Asset (CI) through spoon client, Data import client in CMDB and performing normalization and Reconciliation jobs.

Integration of Myit & Smart IT with BMC Remedy for the End user. Coordinating with Process team for the data to Configure (Service Request Management, Change

Management and Release Management) for the multitenant Environment. Configuration of Approval Matrix as per the customer requirement (Approval chain for SRM, Change

Management, Knowledge Management, Release Management). Configuration of Service Level Management for (INC, CR, WO). Configuration of Foundation Data through UDM (People, Site, Company, Support Group, Operation

Categorization Etc.) Creation of different Types of Service request form (conditional SRM, conditional questions, query

based Questions.). Creation of Templates, AOT, PDT, SRD and complex SRM form as per the requirement. Provided Customer Support for the daily issues.

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Deputed at Accenture Services Private Limited (Thakral One solution Pvt. Ltd.)

Joined as a Software Engineer in BMC Remedy Tool

Key Responsibilities are:

Integration of IBRSD with BPPM and basic troubleshooting Installation of Patrol agent on servers. Monitoring of network devices through Entuity tool, discovering of new devices, reporting, user

permission, account creation etc. Creation of different Types of Service request form (conditional SRM, conditional questions, query

based Questions.). Creation of Templates, AOT, PDT, SRD and complex SRM form as per the requirement. Coordinating with different countries users for exact requirement of new SRM forms. Creation of different forms like regular form, Join form, display form, View form, vendor form. Creation/Modification of People, Company, Site, Operational category, Product Category, support

group (Foundation Data). Creation of Template, relate parent child tickets, broadcasting of message etc. Configuration of Initiator scripts, Assignment scripts, decision tree etc. Training for BMC Remedy Users

Deputed at Wipro InfoTech (N.H. Info media)

Key Responsibilities are: -

ITSM Modules:(Incident Management , Change Management, Problem Management, Release Management , Service Request Management)

Creation/Modification of People, Company, Site, Operational category, Product Category, support group (Foundation Data).

Creation of Template, relate parent child tickets, broadcasting of message etc. Configuration of Initiator scripts, Assignment scripts, decision tree etc. Creation of different Menus. SLA/SLM/Service windows/Milestone/Notification creation/modification. Status Reason creation/Modification. SRM/SRD creation and configuration of Survey and feedback checking. Creation of different forms like regular form, Join form, display form, View form, vendor form. Creation of workflow through component like active link, filter, escalation etc. Knowledge of Atrium Integration Engine. Auto Call logging through Email. Training to BMC Remedy Users. Integration of IBRSD with BPPM. Integration of Entuity with BPPM, BMC Remedy. Integration with third party tool (LDAP). Creating macro. Monitoring of servers, network links, alerts, Reports on BPPM tool. Atrium Discovery Dependency Mapping (ADDM) and CMDB Integration. Managing/Monitoring Application Server & Load Balancer monitoring. Working on the error logs and resolving the issues. Co-coordinating with different vendors and maintaining reports. Working experience of ZCM tool (Zone configuration Management) with the help of agent for

centralizing. Providing compliance report of all systems on daily basis. Monitoring Ticket on BMC tool & resolve according to the tool SLA.

Database: Creating & Restoring Database. Job/Maintenance Plan creation/Modification. Full/Transactional/Differential Backup of respective Database. Configuring Log shipping to Data Recovery using Replication. Performing Shrink operations. Configuring Email notification.

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Monitoring Database performance (Checking deadlocks, Health monitoring, CPU/Memory Utilization etc.)

Tata Consultancy Services Feb, 2016 to till now.

Accenture services Private Limited Client Site- Merck 8th June- 2015 – 4 Sep.

Wipro InfoTech Pvt. Ltd Client Site- Employee state insurance co-operation 27th Aug, 2012 – 6th June, 2015

Education:-

May 2009 – May 2011 PSBTE Chandigarh3yrs.Engineering Diploma in Electronics & Comm.Engg Bathinda,INDIA.

Polytechnic Diploma: Electronics & Communication Engineering Guru Gobind Singh Polytechnic College – Talwandi, Bathinda, Punjab, India Passed with 68.84% from PSBTE Board.

July 2008- Secondary School Certification (Std. X): Elementary Subjects Mahindra Public School, CFSW- Bathinda, Punjab, India Passed with 70.60% from CBSE Board

Professional Enhancements:-

CCNA trained, Good knowledge of BMC Remedy, ITIL, ADDM, BPPM & ZCM Tool, Entuity.

IT SKILLS:-

BMC Remedy Tool BMC Remedy, BPPM, ADDM, Entuity.

Zone configuration Tool : ZCM, Installation of Linux Patches, Reporting.

Operating System : Win 98, Win 2000/NT/XP, MS-DOS, Linux, servers.

Software Languages : C, C++, HTML, JAVA Script.

LANGUAGES:-

Hindi Fluent English Fluent Punjabi Fluent

Personal Details:-

Profile: Male, SingleNationality: IndianCurrent Location: Palam (New Delhi)

Current Position: Software EngineerCompany: Accenture services Private Limited.

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Present address: Rzf 40/22, Sadh nagar- II, Palam Colony New delhi

Dated:

(Subhash Sharma)

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