VISHAL YADAV Tel: 07406411141Email ID: v000ishal@gmail.com#G2, Sri Balaji residency 17th cross, 16th main, BTM 2nd stage Bangalore - 560076

Profile:

A young and dynamic professional with in-depth experience of over 5 years 9 months. Exceptional training and people management abilities with successful track record of

conducting training sessions & designing well-structured training modules. Sincere, diligent and focused with strong analytical and problem solving and presentation

skills.

Since 2010 till Jul’15 with HEWLETT PACKARD

Job Profile

Trouble shooting the remote servers via ILO, RSA. First level troubleshooting in cluster environment. Trouble shooting Network printer issue in print servers. Experience in HP management Console. Working with HP ProLiant servers, working with hardware team to add/replace the faulty

peripherals, upgrading the drivers and firmware software.

Following ITIL procedure for all process. Troubleshooting BSOD and Unexpected reboot (Dump analysis) Analyzing the Dump file whenever there is crash with Blue Screen of Death and

preparing the Incident Report. Handling Performance issues of operating systems, Memory and CPU related alerts. Working on Disk Space issues on OS drive and also Shared Drive Handled few cluster issues which was impacting business through Calls. Working on Printer issues and solved User issues. Worked on ROBO copies Working with Active directory (dsa.msc). Creating domain user account, enabling

password policy settings and group policy settings as per the alert. User rights and permission, disabling and enabling accounts, file and folder permissions As per the Incident working on giving permissions (security/shared), configuring offline

files. Enabling disk quota alerts. Working on Data restoration, disk space.

Experience in ticketing tool SM7 and REMEDY

Troubleshooting level 1 issues on DHCP. Knowledge on IIS servers. Managing windows server infrastructure (More than 3000 Servers) with Physical &

Virtual environment consists of HP. Working on patching the servers through HPSA or Manual. Assisting in troubleshooting user problems relating to Operating System issues

(Win2000, 2003 & 2008). Server diagnostics and monitoring the hardware using HPSIM. Attending and closing the request as per SLA.

Since Aug15 till Date with Antrix Tech Info

Creating VM’s using templates over vCenter. Installing company’s application on application server. Installing DB server. Linking the application server to DB server. Installing, configuring and administering IIS server. Requesting and Renewing digital certificate and adding the same to website. Managing alerts over Nagios. Managing Incidents on Marvel. Installing Hot fixes and Patches of the company’s application. Upgrading application to the latest version.

EDUCATIONAL QUALIFICATION

BTech in computer science (64%) from RIMT-IET Punjab

TECHNICAL SKILLS

Certifications : MCP (Configuring Windows 8)

Server Technology : server 2003, 2008, 2012, IIS Server, Active directory

DNS, DHCP, Windows Cluster

CRM Tools : Clarify, HP service manager, Remedy, Marvel

PERSONAL DETAILS

Date of Birth : 25th july 1987Marital Status : SingleLanguages : English, HindiNotice Period : 1Months

I hereby declare that the information furnished above is true.Date:Location: Bangalore Vishal Yadav