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SIRAJ AHMAD
Mob: +91- 8527639373
CAREER O BJECTIVE :-
To serve an organization which recognizes and nurtures my talent and canalizes my energy and effort highest individual excellence in such a manner that I can prove to be an appreciating asset to an organization I am associated with.
AREAS OF EXPERTISE
Operations:
Preparing internal call quality audit report and other statements with a view to apprise management of the process operation and assist in critical decision – making process.
People Management:
Identifying and implementing strategies for building team effectiveness by promoting a spirit of co- operation between team members.
ORGANIZITIONAL EXPERIENCE
Currently working with GENPACT, Gurgaon, as a Quality Analyst on behalf of Bharti Airtel.
Responsibilities:
Looking after more than 10 line of business in Auditing & Analyzing.
Do the analysis to make process better and get it implemented on partner end.
Preparing Presentation basis of partner performances & share with manager & partners as well.
Prepare insights to provide best customer service to our customers.
Worked as CCE With Amartech Convergence,Lucknow from Aug-06 to Sep-09 on Airtel DHL Desk
Worked as a Quality Analyst with Amartech Convergence,Lucknow from Sep-09 to March-12 on Idea DHL desk.
ACADEMIC QUALIFICATION
2009 B.Sc. Mumtaz P.G College Lucknow University
2006 Intermediate Hindu Inter College, Rudauli Faizabad.
2004 High School National Secondary School, Rudauli Faizabad.
ITS SKILLS
Software Knowledge:
Microsoft Office (Ms Word, Ms Excel ,Ms Excess, Power Point), PACS, ECRM, PPAS UTIBA, MINSAT, HLR PRISM, VTOP UP,CPL, CRYSTAL, I- CARE, TELECORDIA & CRBT ETC.
PERSONAL DETAILS
Date of Birth : 10 July- 1989
Marital Status : Married
Address : 521/133/4 KA , Narayan Prasad Road Bada Chandganj Kapoorthala LKO.
