1. Matthew Ward 85-320 Westminster Avenue London, Ontario N6C
5H5 [email protected] Skills/Qualifications Experienced in
Java, C#/C++, HTML5, JQuery, ASP.Net, and SQL Client/Server
Knowledgeable in computer technical support and troubleshooting,
extending to software installation, and hardware upgrades Excellent
customer service, communication, data entry, team-work, and problem
solving skills with 4 years of experience in inbound call centres
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_ Education Computer Programmer Analyst Program Fanshawe College,
London, ON September 2013-Present Courses include: Programming
Fundamentals, Networking Fundamentals, Object Oriented Programming
with Java and C++, Web design, SQL Client/ Server, and Advanced
Database Awards: Deans Honour Roll (2014)
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_ Work Experience Peer Tutor January 2014 Present Fanshawe College,
London, ON Help students with understanding course concepts Assist
with developing healthy study habits IT Solutions Developer January
2015 April 2015 TD Canada Trust, London, ON (Co-op) Installed and
configured various software, and plug-ins such as RAD/WAS, MKS
Integrity, JUnit, and NodeJS Worked with Java, XML, JavaScript, and
AngularJS Collaborated and met regularly with colleagues to discuss
project aim, direction, and solutions to achieve target deadlines.
Customer Service Representative March 2012- May 2013 Wipro Limited,
Brantford, ON Provided customer and technical support to customers
for telecommunication services Assisted agents as a Senior Support
Representative De-escalated and resolved client calls as acting
supervisor
2. Matthew Ward 85-320 Westminster Avenue London, Ontario N6C
5H5 [email protected] Customer Service Representative
November 2005 November 2008 NCO Financial Services, Brantford, ON
Managed customer accounts in a prompt and professional manner
Balanced call flow on multiple key performance indicators Volunteer
Experience Student Administrative Council for School of IT October
2014 Present Fanshawe College, London, ON Scheduling regular
meetings with Class Representatives to discuss concerns and/or
suggestions Liaison between Class Representatives and Fanshawe
Student Union board members to discuss concerns raised during
meetings with Class Representatives Java Peer Mentoring January
2014 Present Fanshawe College, London, ON Guide students with
understanding course content and concepts, while offering moral
support Fanshawe Student Union Class Representative September 2013-
June 2014 Fanshawe College, London, ON Collaborated with other
students and council members to identify, and suggest areas of
improvement around campus Liaison between student body and Student
Administrative Council Campus Open House January 2014 Present
Fanshawe College, London, ON Greeted prospective students and
families, summarized program content, and answered questions
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_ Interests and Hobbies Actively coding Java and C++ in my spare
time Regularly help friends and family with all their IT needs
Assembling plastic car models A passion for art. I draw, and
airbrush Love riding BMX and learning new tricks Thoroughly enjoy
cooking, baking, and barbecuing