GEETHA ANAND

#59, 6 TH CROSS, 3RD MAIN, BALAJI LAYOUT, HEBBAL RING ROAD, TATA NAGAR, BANGALORE -560094MOBILE: +91 9343368218 geetha31@rediffmail.com

Career Objective

Seeking a challenging position in a growth-oriented organisation, which would allow me to utilise my strategic, conceptual and analytical skills to contribute positively to the performance & growth of both the individual and the organization.

Areas of Expertise

CUSTOMER SERVICE/SUPPORT BUSINESS ANALYSIS REPORTING CRM TOOL (SIEBEL) Professional Experience and Achievements

SKF INDIA LIMITED Designation: Assistant Manager – Customer Service/Business Analysis/Export Sales/Logistics Duration : Sept’2011 – Till Date

Interact with the Sales organization to capture the market trends and also understand the Customer plans

Handling Enquiries with respect development of existing & new products Handling Export Sales & Logistics for SKF, B’lore factory Handling Export enquiries/Sales & order management on a daily basis with co-ordination with

Supply Chain & Business Development Team Capture Customer wise Share of Business, monitor the same and provide strategic

inputs to Sales and Business Development organization Track competitor activities with customers and periodically report the same to the

Management Prepare and monitor Business Plan and Strategic plan for the Sales unit Prepare Monthly / Yearly Sales Forecasting and provide inputs to the respective

factories. Organize Customer conclaves and support Domestic sales in Marketing Initiatives

(Product Brochures / Catalogues etc.). Set and monitor Regional sales targets Monthly reporting for Sales Team Team lead from Sales for QS / IS / / LRQA Audits Deployment and Administration of CRM Tool (Siebel) for SKF,India Handling Export enquiries & order management on a daily basis with co-ordination with Supply

Chain & Business Development Team

Designation: Senior Customer Service Executive

Duration: Oct 2005 – Aug’2011

Roles and Responsibilities:

Develop strong relations with key customers to achieve 100% delivery performance Manage and monitor the order handling process of the complete ETW-responsible to

monitor the effectiveness of order book management activities of team against established targets. Implement corrective actions.

Ensure to maintain a good relationship with the customers and proactively support the ETW sales

Inventory management Verifying and Analyzing Credit limit for the customers Pricing amendment in the system for entire ETW customers Monitor/Track Region wise Targets, extended support to achieve the same Monitor Service levels & Handle customer complaints Liaise with other internal departments such as Accounts, Production Planning, Quality,

Supply Chain for smooth functioning of the business. Monthly Reporting for ETW Sales Analysis on sales vis customer wise , sales engineer wise , region wise for reporting purpose Support in preparation of forecast for ETW Deployment Champion of SIEBEL for ETW India Local Administrator to track the Accounts, Contacts Reports, Activities etc in SIEBEL for

entire ETW Monitor the Business Opportunities for ETW in India aligning to AD Group Management

business flow Interactions with Overseas SKF offices for Export Orders fulfilment

Achievements: With effective forecasting & coordination, have ensured minimum line stoppage at all the

Key Accounts throughout the years. One Individual Award in 2009 and 5 Team Awards for the year 2005, 2006, 2007. 2009 &

2010 for Best performance in customer service thro Premium Club Awards Successful completion of SIEBEL project for ETW India in the year 2011 Training on CRM Tool (SIEBEL) to entire Sales Organisation, Business Development Team,

Application Engineering Team, Product Development Team, Customer Service Team, Engineering Team in ETW

Streamlined Business Reporting for ETW Sales Six Sigma Green Belt Certification

TIMKEN ENGINEERING & RESEARCH INDIA LTD, B’LORE Designation: ASSOCIATE – Corporate Shared Services

Duration: JUNE 2004 – OCT 2005

Roles and Responsibilities:

Handling all related queries for Bearings division where we Interact with US customers on a regular basis

Updating the reports on weekly basis. Preparing reports on ageing analysis. Co ordinate with sales representative. Co ordinate with credit co coordinator in order releasing to the customer Review of cash application-Analysing pay habits of the customers & reporting to the top

management Analysing the reason for delay in payment and rectifying them thro proper channel. Acting as first point of contact for Customer for any queries on invoices, purchase order

etc. Checking credit eligibility of customers. Customer Account Reconciliation.

ASSOCIATED CEMENT COMPANY LIMITED, B’LORE Designation: ACCOUNTS ASSISTANT

Duration: Nov’1998 to Nov’2002

Roles and Responsibilities:

Maintaining ledgers pertaining Purchase, sales. Stores Cash. Preparing Monthly Report, Salary Statements. Preparing and filing invoices and receipts. Receiving orders from customer & raising delivery order. Looking after Banking Transactions. Handling Cash Management. Handling Transportation, Advertisement & other related bills Preparing Monthly Stock Report for Whole Karnataka & Goa Sales Preparing Bank Reconciliation Statements, Remittance Reconciliation Statement, Salary

Statement & related reports. Handling Cash Management.

Computing Skills

Possess sound knowledge of the following software/applications:

Software/Application Description

AS 400 COH/DOH, SCSS, ICSSMS OFFICE Office Suite

SIEBELCustomer Relationship Management Application

COGNOS POWERPLAYBusiness Intelligence & Performance Management Software

Academic Credentials

Period QualificationInstitute -

University / BoardScore

2008Post Graduate Diploma in Marketing Mgt(PGDMM)

IGNOU, Delhi 1st Class

2006Diploma in Marketing

Mgt(DIM)IGNOU, Delhi 2nd Class

1997- 1998 B.COMRBANM’s College,

Bangalore2nd Class

1994- 1995 P. U. C M.G.C. B’lore 1st Class

1992-1993 10th

Boston School, B’lore 1st Class

Interests and activities: Reading & Playing Volleyball

Language Proficiency: English, Hindi, Kannada

Date of Birth: 13th May 1977