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0BCURRICULUM VITAE

2BMr. Shaikh Javed Husain

Mobile No.: 9892159838

E-mail ID: [email protected]

Alternate email ID: [email protected]

Address: Avarsekar Heights, Flat 601,6th

Floor, Dr. A.B. Road

, Worli Naka Mumbai - 400018.

3BObjective:

To be in a responsible position with the use of my knowledge, skill and experience, leveraging

on my strengths, confidence, perseverance and commitment to ultimately head the unit with

global scale of operations. To obtain a challenging growth oriented career in highly motivated

environment involving job satisfaction, career growth and opportunity to excel.

9BPersonal Details:

FATHER’S NAME : SHAIKH IQBAL HUSAIN

MOTHER’S NAME : SHAIKH TAMKINAT ARA

WIFE’S NAME : SHAIKH SABA JAVED

DAUGHTER'S NAME : SHAIKH FAARIHA FATIMA

DATE OF BIRTH : 01 MAY 1988

MARITAL STATUS : MARRIED

NATIONALITY : INDIAN

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RELIGION : MUSLIM

LANGUAGES KNOWN : HINDI, ENGLISH AND MARATHI

EDUCATIONAL QUALIFICATION : B.E. (Electronics)

EXPERIENCE : 1) 1 YEAR EXPERINCE IN MARKETING ALONG WITH FATHER

2) 1 YEAR EXPERIENCE IN HCL INFOSYSTEM

LTD AS ASSOCIATE TRAINEE ENGG.

1 YEAR 3 MONTHS EXPERIENCE IN HCL

SERVICES LTD AS ASSOCIATE ENGINEER.

3) TILL DATE FROM SEPTEMBER 2015

EXPERIENCE IN ORACLE INDIA PVT LIMITED

AS TECHNICAL SUPPORT ENGINER

HOBBIES : SWIMMING, GYMNASIUM, NET SURFING ,LISTENING

MUSIC,PLAYING VIDEO GAMES .

JOB LOCATION : MUMBAI

SALARY EXPECTATION : AS PER COMPANY STANDARD

OTHER QUALIFICATIONS : DIPLOMA IN ELECTRONICS & VIDEO ENGG

.,APPEARED FOR MHT CET 2012,

CGL EXAM OF STAFF SELECTION COMMISION .

PURSUING CERTIFIED CLOUD ARCHITECT COURSE FROM CMS

INSTITUTE.

COMPLETED RED HAT SYSTEM ADMINISTRATION AND MCA

(SYSTEM ADMINISTRATOR WIN SERVER 2012) COURSE FROM

CMS INSTITUTE.

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Academic and Technical Credentials:

10BAcademic Qualifications:

Examination

Passed

Name of

College/ School.

Name of

University/Board

Year of Passing Percentage of

Marks

S.S.C St. Peter’s

school

I.C.S.E 2004 65.17%

DIPLOMA

(ELECTRONICS AND

VIDEO ENGG.)

REINET M.S.B.T.E 2007 67.85%

DEGREE

(ELECTRONICS)

Rizvi College of

Engineering

MUMBAI

UNIVERSITY

2010 60%

CERTIFICATION COURSES : 1) PURSUING CERTIFIED CLOUD ARCHITECT COURSE . 2) COMPLETED RED HAT SYSTEM ADMINISTRATION COURSE AND MCA

(SYSTEM ADMINISTRATOR WIN SERVER 2012) FROM CMS INSTITUTE.

ACHIEVEMENTS / EXTRA CURRICULAR ACTIVITIES:

SCHOOL LEVEL: DRAWING, R.S.P.

DIPLOMA : ACADEMIC CLASS REPRESENTATIVE FOR ALL 3 YEARS. 1ST

PRIZE IN DANCE

COMPITION

DEGREE : VOLUNTEER, C0-ORDINATOR &.MEMBER OF DISCIPLINE & DECORATION

COMMITTEE IN CULTURAL, TECHNICAL AND SPORT FESTIVALS.

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5BJOB DETAILS:

1) COMPANY NAME : HCL INFOSYSTEM LTD.

DESIGNATION : ASSOCIATE TRAINEE ENGG.

DEPARTMENT : SDFM

LOCATION : MUMBAI

DATE : 20TH, MARCH 2013 TO 31ST

MARCH 2014

2) COMPANY NAME : HCL SERVICES LTD.

DESIGNATION : ASSOCIATE ENGG.

DEPARTMENT : SDFM

LOCATION : MUMBAI

DATE : 26 TH , MAY 2014 TO 26th

August 2015

3) COMPANY NAME : ORACLE INDIA PVT LTD

4) DESIGNATION : TECHNICAL SUPPORT ENGINEER.

DEPARTMENT : GITFS

LOCATION : MUMBAI

DATE : 3rd

SEP 2015 TO TILL DATE

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•••• PROJECTS UNDERTAKEN IN HCL INFOSYSTEM LTD :

1) PROJECT NAME : SMARTCHIP

Duration: MARCH 2013 till MAY 2013

Designation: Field Engineer

4 months experince in smartchip project where I used to install biometric devices along with software

installation,registering devices and troubleshoot the error in installation in the seven bank branches' for

their core banking .

2) 1BPROJECT NAME : PIDILTE

Duration: MAY 2013 till JUNE 2013

Designation: Associate Trainee Engineer

� Maintaining desktops and laptops of around 2500+ users.

� Troubleshooting operating systems like windows Xp, windows 7.

� Troubleshooting & Configuring of Microsoft Outlook Mail client in LAN and VPN network.

In pidilite I hold helpdesk where I used to work with the senior engg. to troubleshoot the systems error's

successfully in order to maintain our customer workflow.

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3) PROJECT NAME : TCL (TATA CAPITAL LIMITED)

Duration: JULY 2013 till 31 MARCH

2014

Designation: Associate Trainee Engineer

Job Responsibility:

� Providing support to Tata Capital Limited (registered office and 5 other branches)

and Tata Motors Finance Ltd .



� Troubleshooting & Configuring of Microsoft Outlook Mail client in LAN and

VPN network.

� Installing and configuring the backup software (Retrospect Client) in

user’s machine.

� Installing MacAfee and keeping it updated on users machine.

� Managing user accounts and groups on Windows 2003 Domain controller

� Deploying packages using Group policy

� Granting Permission to Users for different Application, administering File

Shares, Disk Quotas.

� managing Origination Units, Sites and Group policies

� allocating Asset in coordination with asset manager

� migrating system from Win XP to Win 7

� Solving tickets raised by the users in unicenter ticketing tool

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•••• PROJECTS UNDERTAKEN IN HCL SERVICES LTD

1) PROJECT NAME: TCL (TATA CAPITAL LIMITED)

Duration: MAY 2014 TO AUG 2015

Designation: Associate Engineer

Job Responsibility:

� Providing support to Tata Capital Limited (registered office and 5 other branches)

and Tata Motors Finance Ltd.

� Providing first level technical support to customers



� Troubleshooting & Configuring of Microsoft Outlook Mail client in LAN and

VPN network.

� Installing and configuring the backup software (Retrospect Client) in

user’s machine.

� Installing MacAfee and keeping it updated on users machine.

� Managing user accounts and groups on AD

� Deploying packages using Group policy

� Granting Permission to Users for different Application, administering File

Shares, Disk Quotas.

� managing Origination Units, Sites and Group policies

� allocating Asset in coordination with asset manager

� migrating system from Win XP to Win 7

� Ability to convey technical solutions in a clear and concise manner


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� Installing and configuring computer hardware systems and IT software

� Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail &

face to face contact

� Escalating unresolved problems to other support staff & taking ownership of problems

and tracking them to a successful conclusion

� Raising & maintaining incident tickets and problem records and Continuously

reviewing performance against Service levels agreement

� Testing and evaluating new technology

� Setting up new users' accounts and profiles and dealing with password issues

� Monitoring IT network to ensure availability to all users

3) PROJECT NAME: ORACLE PVT INDIA LIMITED

Duration: SEP 2015 TO till date

Designation: Associate Engineer

Job Responsibility:

� Providing Tier 2 support related to hardware and network issue.

� Providing PAN India remote as well as hands On support

� Troubleshooting operating systems windows 7 and windows 8 .

� Troubleshooting & Configuring of Microsoft Outlook and Mozilla thunderbird .

� Installing and configuring the backup software in user’s machine.

� Resolving McAfee issues and keeping it updated on users machine.

1. Antivirus Support(McAfee Security)

2. Data Encryption Support(McAfee EPE)

3. Data Encryption Support(McAfee MDE)

� Backup and restoration of important data from encrypted machines.

� Reset password for Endpoint encryption and MDE user account .

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� Adding and removing Endpoint encryption user in encrypted hard disk


� Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail &

face to face contact

� Escalating unresolved problems to other support staff & taking ownership of problems

and tracking them to a successful conclusion

� Raising & maintaining incident tickets and problem records and Continuously

reviewing performance against Service levels agreement

� Testing and evaluating new technology

� Setting up new users' accounts and profiles and dealing with password issues

� Monitoring IT network to ensure availability to all users

� Supporting VC utilization and VC support.

� Monitoring and following with LOBs to promote VC utilization

� Provide training to users related to application and services

� Maintain SLA and smooth process flow

� Provide 100% Remote support and fulfill projects on time .

� Having knowledge of RHEL 7 , server 2012 , hyper-v & CCNA

� Resolve issue related Linux

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Key Competencies

• Identifying and remedying performance bottlenecks in complex systems.

• Repairing IT equipment and replacing parts.

• Prioritizing in a fast moving environment.

• Ability to grasp technical concepts quickly and easily.

• Giving sound advice on technical matters.

• Accurately following diagrams and written instructions to repair a fault or set up a system.

• Clean driving license and access to own transport.

• Strong system and IT experience.

• Flexible to overtime requests.

7BPersonal Skills

• Proactively working as a member of a team.

• Active questioning & listening skills.

• Maintaining individual performance targets.

• Ability to work under pressure.

• Excellent problem resolution skills.

• Good communicator at all levels.

• Work well as a member of a team & in isolation.

• Open to different ideas, working practices and cultures

8BSTRENGTHS:-

• True team spirit and dedicated relationship for achieving team goals.

• Excellent analytical ability, interpersonal skills and readiness to learn.

• Good positive approach and perseverance while facing any problems.

Declaration:-

I declare that the above particulars are true, correct and complete to the best of my

knowledge.

Place : Mumbai ( MR. JAVED HUSAIN SHAIKH )

Date:

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