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Results Washington
Washington State Transportation Commission
December 11, 2013
Five goals
Five goals
World Class Education
Five goals
World Class Education
A Prosperous Economy
Five goals
World Class Education
A Prosperous Economy
SustainableEnergy and
a Clean Environment
Five goals
World Class Education
A Prosperous Economy
SustainableEnergy and
a Clean Environment
Healthy and SafeCommunities
Five goals
World Class Education
A Prosperous Economy
SustainableEnergy and
a Clean Environment
Healthy and SafeCommunities
Efficient,Effective andAccountableGovernment
Examples of transportation goals
Examples of transportation goals
Examples of transportation goals
Examples of transportation goals
Examples of transportation goals
Results Washington is how we achieve those goals
• Performance management and continuous improvement
Results Washington is how we achieve those goals
• Performance management and continuous improvement oBuilding on the best aspects of
past initiatives
Results Washington is how we achieve those goals
• Performance management and continuous improvement oBuilding on the best aspects of
past initiatives oWorking with private and non-
profit partners
Results Washington is how we achieve those goals
• Data-driven decision-making
Results Washington is how we achieve those goals
• Data-driven decision-making • Using Lean thinking, principles and
tools to focus on what matters most to Washingtonians
Results Washington is how we achieve those goals
• Data-driven decision-making • Using Lean thinking, principles and
tools to focus on what matters most to Washingtonians
• Alignment with budget and policy
Results Washington is how we achieve those goals
• Data-driven decision-making • Using Lean thinking, principles and
tools to focus on what matters most to Washingtonians
• Alignment with budget and policy • Report and encourage feedback
Perf
orm
ance
Time
Our Activities
23
Measuring
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Improving
• Critical components:
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Improving
• Critical components:• Goal 5: Lean culture
26
Improving
• Critical components:• Goal 5: Lean culture• Improvement plans
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Improving
• Critical components:• Goal 5: Lean culture• Improvement plans• Lean expert partnership
program
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Improving
• Critical components:• Goal 5: Lean culture• Improvement plans• Lean expert partnership
program• Lean Transformation
Conference
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Improving
• Critical components:• Goal 5: Lean culture• Improvement plans• Lean expert partnership
program• Lean Transformation
Conference• Lean fellowship program
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32 All images obtained from public websites
Example Partners
Lean fellowship program
World Class Education
A Prosperous Economy
SustainableEnergy and
a Clean Environment
Healthy and SafeCommunities
Efficient,Effective andAccountableGovernment
OneLean Fellow
OneLean Fellow
OneLean Fellow
OneLean Fellow
OneLean Fellow
Lean Expert Partner
Lean Expert Partner
Lean Expert Partner
Lean Expert Partner
Lean Expert Partner
Reporting Reporting
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Reporting• Monthly Activities:
ReportingMonthly Activities:
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Reporting• Monthly Activities:
– Work Sessions
ReportingMonthly Activities:
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Reporting• Monthly Activities:
– Work Sessions– Goal Council Meetings
• Measuring • Improving• Reporting• Engaging
ReportingMonthly Activities:
37
Reporting• Monthly Activities:
– Work Sessions– Goal Council Meetings
• Measuring • Improving• Reporting• Engaging
– “Results Reviews” with the Governor• Customer Intelligence• Measure status/Improvement plans reviews and
discussion
ReportingMonthly Activities:
38
Reporting• Monthly Activities:
– Work Sessions– Goal Council Meetings
• Measuring • Improving• Reporting• Engaging
– “Results Reviews” with the Governor• Customer Intelligence• Measure status/Improvement plans reviews and
discussion
• GovStat Tool
ReportingMonthly Activities:
39
Engaging Engaging
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• Partnering and Engaging
• Informing and getting feedback from stakeholders, employees and the public
A culture of efficiency, accountability and
transparency
Benefits
Benefits
• A culture in which employees and leaders focus on delivering value
Benefits
• A culture in which employees and leaders focus on delivering value
• Higher customer satisfaction
Benefits
• A culture in which employees and leaders focus on delivering value
• Higher customer satisfaction • Cost avoidance
Benefits
• A culture in which employees and leaders focus on delivering value
• Higher customer satisfaction • Cost avoidance • Streamlined processes
Benefits
• A culture in which employees and leaders focus on delivering value
• Higher customer satisfaction • Cost avoidance • Streamlined processes • Optimized resources
