Restaurant Assistant CS410 – Fall 2004 Group 2. 2 Restaurant Assistant Group Members 15 December 2004

Restaurant Assistant

CS410 – Fall 2004

Group 2

2

Restaurant AssistantGroup Members

Janet BrunellePresident

Himanshu KeskarCEO

Devin HurstProject Manager

Presenter

Joel HallFinancial Analyst Budget

Coordinator

Matt DavisSoftware Developer

Technology Consultant

Moon Bong SongMarketing Analyst Financial Analyst

Roman TrifonovSoftware Developer

Graphic Expert

Steven OkinskyDatabase Administrator

Web Developer

Kevin McCarthySenior Financial

SpecialistWachovia

Mike KnucklesBusiness Attorney

Jeff GravesNorfolk Health

Inspector

Owen Devince Virginia Beach

Health Inspector

15 December 2004

15 December 2004 3


Outline

Industry problems and solutionsRA designPossible risksProject plans/briefMilestones and deliverablesProject budgetResource planStaffing plan

4


Problem Statement

Current restaurant methods used to monitor expiration dates and inventory are leading to profit and time loss.

15 December 2004

5


Profit

Efficient use of food inventory

Expired food is thrown out

Sick customers exposed to food-born illnesses

Health standard inspections

Fines

Reputation

Time

Checking inventory that is needed

Monitoring inventory conditions

Keeping up with HAND WRITTEN reports

Problem Characteristics

15 December 2004

6

Source: Interview DataThrown Out

Prepared

0

10

20

30

40

50

60

70

80

90

4

69

14

87

4

35

14

77

8

28

Thrown Out And Prepared

(7)Chain(3)Buffet(2)Fine Dining(3)Independent-Mid(2)Mom and PopSeries6

Pre

cen

tag

eRestaurant Assistant

Thrown Out And Prepared

* Names of restaurants have been disclosed

See SBIR page 4815 December 2004

15 December 2004 7

Restaurant AssistantIdeal Food Preparation Cycle

Inspect Inventory

Perfect Cycle

Current Method

Place OrderInspect Delivery

Put In Inventory

InventoryPrepare

FoodCook Food Serve Food

• Low inventory

• Expired items

• Damaged items

• Received items not ordered

• Didn’t receive some items ordered

Supplier can’t fill your order

• Didn’t rotate inventory FIFO

• Didn’t update inventory report

• Didn’t inspect food tags for expired items

• Didn’t discard bad food items

• Didn’t write down reports for expired items / food temperatures

• Prepared food in unsanitary conditions

• Didn’t follow recipe correctly

• Didn’t write down report on who made which prepared items

Poorly cooked item

See SBIR pages 7-11

15 December 2004 8

Restaurant AssistantCurrent Delivery Process

No

Yes

Check Inv.

Inventory

Reorder Deliveries

Suppliers

Delivery Put Together

Check Delivery

Physical Reports

Incorrect Correct

Manager

Vendors

15 December 2004 9

Restaurant AssistantCurrent Food Preparation Process

Good

Bad

Raw Food Inventory

Prepared Food Inventory

FIFO

Prepared Food Items

Trash

Physical Reports

Manager

Employees

Check Temperature

Delivery

15 December 2004 10

Restaurant AssistantCurrent Serving Process

NoYes

Raw Food Inventory


Served Food

Expire

Cooked Food

Yes

No

Trash

Physical Reports

Manager

Employees

15 December 2004 11

Restaurant AssistantCurrent Food Preparation Cycle

No

Yes

Good

Bad

NoYes

Check Inv.

Raw Food Inventory


Reorder Deliveries

Suppliers


Check Delivery

FIFO

Prepared Food Items

Cooked Food

Served FoodTrash

Physical Reports

Expire

Incorrect Correct

Manager

Employees

Vendors

Check Temperature

12


Solution Statement

To develop a user-friendly monitoring system for the restaurant industry that will increase profit, decrease health inspection ratifications, and increase time for managers.

15 December 2004

13

Restaurant AssistantGoals/Objectives

Have more accurate forecasting

Improve Profit

Identify expired food

Prevent lawsuits

Avoid health violations

Eliminate Citations

Maintain good reputation

Save restaurant managers time

Monitor their inventory

Eliminate their written reports

15 December 2004 See SBIR page 6

15 December 2004 14

Restaurant AssistantIdeal RA Method

Inspect Inventory

Perfect Cycle

RA Method

Place OrderInspect Delivery

Put In Inventory

InventoryPrepare

FoodCook Food Serve Food

Notifies manager when inventory items are low and their shelf life

Reports are generated with items that are:

• Damaged

• Not ordered

• Not received

PDA/Barcodes used to update inventory

Reports for manager each day on:

• Temp. readings for food items

• Shelf life for items

Reports for each employee on what they made

See SBIR pages 7-11

15

Restaurant AssistantSolution Characteristics

The Restaurant Assistant will not:

Eliminate manager’s issues with their supplier

Eliminate incorrect rotating of inventoryincorrect rotating of inventory

Eliminate expired food to the trash

Eliminate unsanitary conditions

15 December 2004

16

Restaurant AssistantHard Resources

Software

Database

Graphical User Interface (GUI)

Drivers

Hardware Integration Drivers

Wireless barcode scanners

Point of Sale (POS) touch screens

Temperature sensors

Personal Digital Assistant (PDA)


17

Database Cycle

Database

Resources Products

Inventory

Employees Deliveries

ScheduleTemp.

Changes

LTLT LTLT LTLT


15 December 2004

18

Restaurant AssistantGUI

15 December 2004 See SBIR pages 57-60

http://www.cs.odu.edu/~cpi/cpi-f2004/rs/ui/index.html

19

Restaurant AssistantRA Delivery Process

No

Yes

Check Inv.

Inventory

Reorder Deliveries

Suppliers


Check Delivery

Incorrect Correct

Manager

Vendors

Our System

Computerized Reports

1

2


20

Restaurant AssistantRA Food Preparation Process

Good

Bad

Raw Food Inventory


FIFO

Prepared Food Items

Trash

Employees

Check Temperature

Delivery

Our SystemComputerized

Reports

4

3

5


21

Restaurant AssistantRA Serving Process

NoYes

Raw Food Inventory


Served Food

Expire

Cooked Food

Yes

No

Trash

Employees

Our SystemComputerized

Reports

7

6

8


22

Restaurant AssistantRA Method

No

Yes

Good

Bad

NoYes

Check Inv.

Raw Food Inventory


Reorder Deliveries

Suppliers


Check Delivery

FIFO

Prepared Food Items

Trash

Computerized Reports

Expire

Incorrect Correct

Manager

Employees

Vendors

Check Temperature

Our System

4

3

1

7

8

Served Food

Cooked Food

Yes

No

6

2

See SBIR page 14

5

15 December 2004

23

Interview Report

Source: Interview Data From All Restaurants

Liked The Device

Avoid Restaurant Shutdown

Benefit Health Inspections

Benefit Lawsuits

Avoid Fines

0 2 4 6 8 10 12 14

10

13

12

14

13

0

3

4

2

3

7

1

1

1

1

UnsureNoYes


Interview Report

Avoid Fines

Benefit Lawsuits

Benefit Health Inspections

Avoid Restaurant Shutdown

Would Buy the RA System


15 December 2004 24

Restaurant AssistantInterview data

0 5 10 15 20 25

Hours/week

Total Time Comparison

Monitoring Temperature

Delivery Process

Monitoring Inventory

Applebee's ( 9 hampton roads locations)

RA

Source: SBIR page 51

25

Competition Matrix



15 December 2004 26

Restaurant AssistantRisk Management Plan

3

1

7 4 2

6 5

10 9 8

See SBIR pages 71-74

Risk Risk Detail

1Customers avoiding a change in

methodology

2 Delayed FDA approval

3 Invalid user input

4 Power outages causing data loss

5 Insufficient finances

6 Customers not familiar with technology

7Problems integrating software drivers

with hardware

8 Hardware Failure

9Not being able to obtain hardware when

needed

10 Delayed development schedule

Management Plan

Use a mixed organizational structure

Monitor financial factors to insure budget is met.

Keep a close relationship with the customers to insure their needs are met.

Market strategy needs to be thought out and executed to allow for high yielding profits

Communication Methods

Weekly meetings to forecast our development cycle

Discussion board and cell phones


15 December 2004 27See SBIR pages 32-34

Evaluation Plan – Using Team Software TSP

Develop a strategy

Plan the tasks

Insure requirements are met

Design based on requirements

Implement the design

Test the functionality

Incorporate customer feedback

Postmortem


15 December 2004 28See SBIR pages 35-39

37%

28%5%

4%

26%

Full servicerestaurant

Fast foodrestaurant

Schoolrestaurant

Hotelrestaurant

Others

Restaurant AssistantMarketing Plan

See SBIR page 4615 December 2004 29

30

Restaurant AssistantInitial Target

Applebee’s APPB (NASDAQ NM )

Showed the most interest

1,585 locations in 49 states

100 or more new restaurants opening each year

1400 more potential locations estimated

75 % franchised , 25% company owned

See SBIR pages 54,5615 December 2004

15 December 2004 31

Restaurant AssistantDeployment Plan

Applebee’s Locations

15 December 2004 32

Restaurant AssistantDeployment Plan

Applebee’s Locations

15 December 2004 33

Restaurant AssistantFunding Plan

Obtain Small Business Innovation Research funding from National Science Foundation

TOPIC: Information-Based Technologies (IT)

SUBTOPIC: Applications, Data Mining and Management

SBIR Funding Proposal Goal: $850,000

Phase 1: $100,000

Phase 2: $750,000

See SBIR page 70

34

Restaurant AssistantPhase 0: Milestones and Deliverables

Determine project - 9 September 2004

Major functional component diagram

Prove feasibility – 20 October 2004

Work breakdown structure

Competition matrix

Establish project plan – 17 November 2004

Gantt charts

Create SBIR proposal – 15 December 2004

Management plan

Evaluation plan

Develop website – 15 December 2004

Solution description

Team member pages

Research documents

15 December 2004 See SBIR page 82See SBIR page 82 for Gantt chart

35


Revise Phase 0 plans – 24 January 2005

Revised major functional component diagram

Create Phase 1 related documentation – 21 March 2005

Constructed user manual

Consult legal advisors – 28 March 2005

Plan for obtaining a patent

Create prototype – 6 May 2005

Document of system specifications

Assembled prototype

Revise SBIR for second phase grant – 6 May 2005

Documented second phase of grant proposal

Revise web content – 6 May 2005

Updated solution description

15 December 2004 See SBIR pages 82-83See SBIR page 83 for Gantt chart

36


Setup workplace – 13 June 2005

Office

Attain legal documentation – 15 August 2005

Patent forms

Construct marketing team – 16 September 2005

Acquire beta testers and customers – 12 September 2005

Construct a supported hardware list – 24 August 2005

List of supported hardware

Develop software – 12 September 2005

Functional implementation

Setup and monitor beta test – 2 February 2006

User reports

Bug reports

15 December 2004 See SBIR pages 83-89See SBIR pages 83-89 for Gantt charts

37


Initiate Advertising – 1 June 2007

Updated website

Pamphlets

Establish corporate relationship

Setup Customer Service Facility

Phone support

Onsite support

Ship Product to Customers

Physical solution

15 December 2004 See SBIR pages 89-91See SBIR pages 90-91 for Gantt charts

15 December 2004 38

Project Budget


PHASE 1

Employment Costs $ 87,161

Development Resources $ 8,387

Resources per Unit $ 4,195

Total Phase 1 Budget $ 99,743

PHASE 2


Development Resources $ 8,387

Resources (100 Units) $ 419,500

Total Phase 2 Budget $ 743,810

PHASE 3



$-

$100,000

$200,000

$300,000

$400,000

$500,000

$600,000

$700,000

$800,000

Cost $

1 2 3

Phase

Overall Budget

Resources

Development Resources

Employment Costs

15 December 2004 39

Resource Plan - Per Unit


Unit Development Budget

$600.00

$595.00

$940.00

$325.00

$425.00

$120.00

$150.00

$340.00

$700.00

Server

Database ManagementSystem

Computer/Database System

Standalone scanner

Handheld Scanner

Temperature sensor

Laser Printer

Barcode Printer

LCD touchscreen, wireless

Part # of units Cost

Database Server 1 $ 600.00

Database Management Software 1 $ 595.00

Workstation 1 $ 940.00

Standalone scanner1 per walk-

in $ 325.00

Handheld Scanner 1 $ 425.00

Temperature sensor1 per walk-

in $ 120.00

Laser Printer 1 $ 150.00

Barcode Printer 1 $ 340.00

LCD touch screen, wireless 1 $ 700.00

Total Production Cost $4,195.00


15 December 2004 40

Resource Plan - Development


Hardware Costs Price (each) Amt. Total Price

Computer Workstations $ 941.00 5 $4,705.00

Network Color Laser Printer $ 280.00 1 $ 280.00

Total Hardware Costs $4,985.00

Software Costs

Microsoft .NET Professional $ 504.00 3 $1,512.00

Adobe CS Suite $ 890.00 1 $ 890.00

Microsoft Office Professional $ 200.00 5 $1,000.00

Total Software Costs $3,402.00

Total Costs $8,387.00

Development Budget

$4,705.00

$280.00

$1,512.00

$890.00

$1,000.00

Hardware

Software

Computer Workstations

Network Color Laser Printer

Microsoft Visual Studio .NET Professionaledition

Adobe CS Suite

Microsoft Office Professional


15 December 2004 41

Staffing Plan – Phase 1


See SBIR page 65-67

PHASE 1

Title NeededSalary

(Yearly)Employment Duration

(Days) Cost of Employment

Software Engineer 2 $ 68,569 25 $ 14,285

Network Engineer/Lead Software Engineer 1 $ 87,572 30 $ 10,947

Computer Graphics Specialist 1 $ 41,561 5 $ 866

Project Manager 1 $ 102,099 85 $ 36,160

40% Overhead $ 24,903

Total Employee Budget $ 87,161

15 December 2004 42



See SBIR page 65-67

PHASE 2

Title NeededSalary

(Yearly)Employment Duration

(Days) Cost of Employment

Software Engineer 2 $ 68,569 80 $ 45,713

Network Engineer/Lead Software Engineer 1 $ 87,572 110 $ 40,137

Computer Graphics Specialist 1 $ 41,561 10 $ 1,732

Project Manager 1 $ 102,099 240 $ 102,099

Technical Writer 1 $ 58,903 20 $ 4,909

Quality Assurance Manager 1 $ 53,926 110 $ 24,716

Marketing Manager 1 $ 62,410 150 $ 39,006

40% Overhead $ 103,325


15 December 2004 43



See SBIR page 65-67

PHASE 3

Title NeededSalary

(Yearly)Employment

Duration Cost of Employment

Software Engineer 2 $ 68,569 Annual $ 137,138

Network Engineer/Lead Software Engineer 1 $ 87,572 Annual $ 87,572

Computer Graphics Specialist 1 $ 41,561 Annual $ 41,561

Project Manager 1 $ 102,099 Annual $ 102,099

Technical Writer 1 $ 58,903 Annual $ 58,903

Quality Assurance Manager 1 $ 53,926 Annual $ 53,926

Marketing Manager 1 $ 62,410 Annual $ 62,410

Technical Support 5 $ 28,800 Annual $ 144,000

40% Overhead $ 162,588


15 December 2004 44

Break-Even Analysis


Units Needed To Break Even 340

Units To Be Sold (weekly) 10

Break Event Time (months) 8


15 December 2004 45


Conclusion

Industry problems and solutionsRA designPossible risksProject plans/briefMilestones and deliverablesProject budgetResource planStaffing plan

Documents

Restaurant Assistant CS410 – Fall 2004 Group 2. 2 Restaurant Assistant Group Members 15 December 2004