Resilience® Expands To Offer MoreSupportTo help businesses and employees thrive, Manulife Financial is pleased to offer several excitingenhancements to Resilience®, our full-service Employee Assistance Program (EAP). The programis delivered by our exclusive service provider Wilson Banwell PROACT Human Solutions™and is available immediately.

The Resilience® program offers unlimited access to

short-term counselling to help employees, and their

eligible family members, cope with a broad range

of issues from psychological problems to addictions,

or family and marital concerns.

New statistics provided by the Canadian Institute of

Health Research report that one in five Canadians will

suffer from some form of mental health issue in their

lifetime. For plan members that are diagnosed with

certain types of clinical depression, a specific depressioncare service is available*. It’s an integrated response,using proven counselling techniques, and is designed

to effectively target the disease symptoms.

Another key Resilience® enhancement is access to

nutritional counselling through certified dieticians.

Good nutritional habits are essential to maintaining a

healthy lifestyle and this personal approach can help

address an individual’s health and behaviour-change

issues. Counselling is offered by telephone and can

include development of personalized eating plans

and disease-prevention eating plans which focus on

various lifestyle themes. The program offers customized

information from four major lifestyle themes including;

weight management, heart health, disease prevention

and eating for energy.

Additional Resilience® enhancements include:

• Health Promotion/Wellness Challenge events –

an online service that helps to promote healthy

lifestyles to employees through fun competition

o designed to encourage and motivate

employees to make healthy lifestyle choices

o each event typically lasts five weeks.

• Lunch ’n Learn sessions:

o designed to accommodate one hour

lunch periods

o delivered by a professional counsellor

o topics range from Stress Management,

Time Management, and Humour and Laughter,

to Communication In Family Life.

G R O U P B E N E F I T S

*Human Solutions™ counselling is available in most major centres across Canada. Contact Wilson Banwell PROACT Human Solutions™

to determine if this service is currently available in your area.

Resilience® and Health eLinks are offered through Manulife Financial(The Manufacturers Life Insurance Company).Resilience, Manulife Financial and the block design are registered service marks andtrademarks of The Manufacturers Life Insurance Company and are used by it and itsaffiliates including Manulife Financial Corporation.

GC2256E (08/2007)

Resilience® continues to offer a variety of online

functions and resources for managers and employees

with two new online courses added each year. The

current course list includes:

• Leading the Human Side of Change

• Value-based Leadership

• The Fundamentals of Effective Supervision

• Embracing Workplace Change

• Taking Control of Stress

• Taking Control of Job Loss

• Resilience

• Taking Control of Your Mood

• Responsible Optimism

• Taking Control of Alcohol Use

• Foundations of Effective Parenting

• Resolving Conflict In Intimate Relationships

• Taking Control of Your Career

Additional online services include:

• orientations that explain the value of taking

advantage of an EAP as well as outlining all aspects

of Resilience®, including confidentiality, eligibility,

issues covered and how to access the services,

• eldercare/childcare search locator that helps

employees assess their childcare or eldercare needs

and identify registered resources and caregivers

available anywhere in Canada,

• Health eLinks, a credible e-health resource.

We encourage you to share this news about

enhancements to the Resilience® product with plan

administrators and plan members. For more information

or to order brochures, please contact your Manulife

representative.

Encourage health and embrace the benefits!

About Wilson Banwell PROACT Human Solutions™A leading professional service provider in Canada for over 25 years, Wilson Banwell PROACT HumanSolutions™ is a recognized leader in the area of employee assistance programs, trauma services, e-Health,

selection and placement, relocation and coaching.