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Reserve Bank of India

Request for Proposal

For

Agencies for Augmented Reality Project at the

RBI Museum in Kolkata

(June 11, 2018)

Department of Communication (DOC) Reserve Bank of India,

12th Floor Central office, Shahid Bhagat Singh Marg, Fort, Mumbai-400 001 This document is the property of Reserve Bank of India (RBI). It may not be copied, distributed or recorded on any medium, electronic or otherwise, without the RBI’s written permission thereof, except for the purpose of responding to RBI for the said purpose. The use of the contents of this document, even by the authorized personnel / agencies for any purpose other than the purpose specified herein, is strictly prohibited and shall amount to copyright violation and thus, be punishable under the Indian Law.

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Table of Contents 1. Bid Schedule .................................................................................................................................. 3

2. Purpose and Invitation of Work ............................................................................................. 5

3. Scope of Work ............................................................................................................................... 6

Hardware Requirements ........................................................................................ 7

Software Requirements ......................................................................................... 8

Implementation Responsibilities of Bidder .......................................................... 8

Implementation Responsibilities of RBI ................................................................ 9

4. Eligibility Criteria ........................................................................................................................ 9

5. Submission of Bids ................................................................................................................... 10

6. Bid Evaluation Process ............................................................................................................ 14

7. Terms and Conditions ............................................................................................................. 18

8. Annexures .................................................................................................................................... 22

Annex 1- Application - cum – Undertaking ............................................................. 22

Annex 2- Bidder Information (Attach a separate sheet wherever required.) ............ 25

Annex 3- Part I – Marks for Video (to be submitted in a CD) ................................... 29

Annex 4-Client’s Certificate Regarding Performance of Agency .............................. 30

Annex 5 - Earnest Money Deposit/Bank Guarantee ................................................ 31

Annex 6 -Commercial bid form .............................................................................. 34

Annex 7 -Commercial bid format ........................................................................... 36

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1. Bid Schedule

S.No Details of the Request for Proposal

Last Date

1 Date of issuing of RFP June 11, 2018

2 Last date and time of submission of Technical and Commercial Bid

June 20, 2018 by 2.30 pm

3 Cost of the Bid Nil

4 Place & Address for submission of Technical and Commercial bid.

Reserve Bank of India, Department of Communication, 12th Floor, Central Office Building, Shahid Bhagat Singh Marg, Mumbai - 400001.

5 Date, Time & Venue of opening of Technical Bid

June 21, 2018 at 11 am at Conference Room No 3, 15th Floor, Reserve Bank of India, Central Office Building, Shahid Bhagat Singh Marg, Mumbai - 400001.

6 Date of opening of commercial bids

To be advised to the shortlisted/qualified Bidders.

7 Earnest Money Deposit(EMD)

Rs. 50,000/- (Rs. Fifty thousand only) to be paid by way of Bank Guarantee (BG). The BG should be submitted along with part I of the bid.

8 Communication Address

The Principal Adviser, Reserve Bank of India,

Department of Communication, Central

Office, 12th Floor, Central Office Building,

Shahid Bhagat Singh Marg, Mumbai –

400001

9 Contact Officials 1. Alpana Killawala Contact–(022-22660502) alpanakillawala@rbi.org.in

2. Smt Krithika V Contact – (022 -22631624/22601000 Extn 2114)

krithika@rbi.org.in

For any queries and clarifications regarding the RFP, please use the above

mentioned address or email id.

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• Please note that the information desired in the bid document needs to be

provided in full. Incomplete information may lead to rejection of the bid.

• The Reserve Bank reserves the right to change the dates mentioned in this

RFP, which will be communicated through its website www.rbi.org.in.

Disclaimer

• The information contained in this RFP document or any information

provided subsequently to the bidder(s) whether verbally or in documentary

form by or on behalf of the Reserve Bank, is provided under the terms and

conditions set out in this RFP document and all other terms and conditions

subject to which such information is provided.

• This RFP is neither an agreement nor an offer. The purpose of this RFP is to

provide the bidder(s) with information to assist them in the formulation of

their proposals. This RFP does not claim to contain all the information each

bidder may require. Each bidder should conduct his own investigation and

analysis and should check the accuracy, reliability and completeness of the

information in this RFP and obtain independent advice wherever necessary.

The Reserve Bank makes no representation and shall incur no liability under

any law, statute, rules or regulations as to the accuracy, reliability or

completeness of this RFP.

• The Reserve Bank may, in its absolute discretion, but without being under

any obligation to do so, update/ amend and/or supplement the information

in this RFP. Such updation/amendments and/or supplement to this RFP will

be done only on the RBI website.

• No contractual obligation whatsoever shall arise from the RFP process until

a formal contract is executed by the duly authorised signatory of the

Reserve Bank and the selected vendor. Further, selection of any bidder shall

not prejudice the Reserve Bank’s right to avail the services from any other

vendors.

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2. Purpose and Invitation of Work The Reserve Bank of India (RBI) is setting up “The RBI Museum” in Kolkata

which will offer visitors a glimpse into a diverse and fascinating treasure

trove of stories about money, the Reserve Bank of India and the Indian

Financial System through the medium of narratives, valuable documents,

photographs, artifacts, currency and interactive technology tools. The

Museum also contains a small section on ‘gold’ and proposes to use the AR

(Augmented Reality) technology to depict one of the videos.

The Reserve Bank of India invites applications from reputed agencies for

setting up the augmented reality project at “The RBI Museum”.

There are two options for the solution:

• Installing the Multi-touch table for depiction of Augmented Reality

RBI seeks a solution for Multi-touch (Large Screen Touch) Table which

will facilitates the AR through which visitors of the museum can

experience and get the useful information on a particular artefact area.

The idea of the installment of Multi-touch table is to provide a real life

engaging video available to the viewer through simple and easy to

understand steps is crucial to the project’s success.

• Installing the tablet for depiction of Augmented Reality

RBI seeks a solution for Tablet (Count 3) which will facilitates the AR

through which visitors of the museum can experience and get the

useful information on a particular artefact area.

The bidder has to submit the bids for any of the above option. The selection of

appropriate option is solely based on RBI evaluation discretion.

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3. Scope of Work

The exhibit would be an augmented reality experience for the visitor. This

would require a RBI branded white labeled app using augmented reality

technology to depict a video in one of the panels.

The solution must be simple to use. Just open the app, determine the location,

scan targeted images or markers and allow for a story to be told. Similar to QR

codes, the scanned image will initiate a video sharing a story of how that

particular process is done. A real life engaging video available to the viewer

through simple and easy to understand steps is crucial to the project’s

success.

The area of the exhibit would be less than 800 square inches (enough to

accommodate a 40” LED screen).

Following are the high level requirements:

1. Eye Catching Presentations

With the help of Augmented Reality it is required to provide the information,

with a unique user experience that includes animations, images, videos and

3D model.

2. Hardware and Software

The hardware and software required for viewing the video through AR would

be procured by the bidder, and the cost for procuring, installing and

integrating the hardware and software is to be included in the bid. Bidder is

responsible for all the software, hardware and licenses costs including its

maintenance.

3. Higher Retention

The user can drill down to details of any particular item, to help create a

complete information cycle and which help user to retain interest in the

Museum.

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Hardware Requirements 1. Battery Life

• Under typical use, the device battery life (if the bidder proposes to

use i-Pad/tab) shall be at minimum 12 hours.

• The device shall be wireless. (It should not be tethered to a battery

pack, or processing pack)

2. Connectivity

• The device shall support the latest low power Wi-Fi wireless 802.11

standard.

• The device may support the latest GSM cellular device standard.

• The device shall support person to person communication while

working in the industrial environment.

3. Field of View

• The device shall provide the industry standard field of vision in both

directions (vertical and horizontal) where AR content can be displayed

4. On-board Storage

• The device shall support memory storage encryption, for security of

the content.

5. On-board OS

• The device shall support a web browser.

6. Environmental

• The device shall work in ambient temperatures 0-50 degrees Celsius.

• The device displays shall provide visible (easy to read) displays while

in full ambient light conditions.

• The device shall be able to auto adjust brightness from a full ambient

light condition, to a dark condition, and vice versa.

7. Sound

• Shall be available in wired or wireless

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8. Display

• The device shall support a minimum resolution of 1920x1080.

• The device shall support full color.

• The device shall deliver 120Hz refresh rate.

Software Requirements

1. Ease of Use

• The software and content generation tool shall have a user interface

that can be learned by non-software literate personnel

2. Geometry Rotation(desirable)

• The software and content generation tool shall allow the worker

(content) to rotate 3D content, if possible.

3. Snapshots

• The software and content generation shall not support the ability for

the users to take a snapshot of smart device display and not allowing

them to share that snapshot with others

Implementation Responsibilities of Bidder Bidder provider will be required to perform the following tasks:

• Bidder has to provide 2-3 minutes video in the required format.

• Scan or create pre-determined different types of markers displayed.

• Procure the necessary software, hardware and respective platform

licenses(perpetual) required for the solution

• UI/UX design for Augmented Reality (AR) application with animations

• Launching the application with well-defined animations

• Custom objects recognition to access information of that particular

object

• Database model design to access each object information

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• Show brief overview of a particular object on scan via AR App. This

includes a short text description, image or video related to a

particular object.

• More detail drill down of particular object will be available for user

who found interest in that. All this information will be presented to

user with unified animation experience on large touch screens as

located within the museum

• Multiple detail pages can be provided for information of a particular

objects along with images and videos on each page (if required).

• Make inventory of the viewed objects and sharing information of any

object via email.

• Vendor has to collect the generic content material available (online or

offline) regarding the subject of video.

• Vendor will provide Android and Apple enterprise account for

development and distribution if needed.

• Vendor will be responsible for full integration, installation, configuration

and testing of application.

• Vendor will provide 1 year free support of application after go live.

Implementation Responsibilities of RBI

• RBI will provide the copyrighted research materials selected from a body

of information for the vendor’s use in developing the final product.

• RBI will provide the server or network interface which is already available

on sharing basis in the Museum.

4. Eligibility Criteria a. The bidder should have a Minimum experience of three years in the

field for such purposes. (In addition to the company incorporation

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certificate, Self – Declaration mentioning the experience in the field of

AR technology to be given)

b. Their average annual turnover should not be less than Rs.5,00,000/- (Rs

Five lakh Only) during the last three financial years, i.e., 2015-16, 2016-

17 and 2017-18.

c. The bidder should have all applicable tax registrations like PAN, TIN,

GST, etc. (Please enclose documentary evidence).

d. The bidder should have an account in a scheduled bank for effecting

payments.

e. The bidder should provide at least two (02) client certificates (as given

in Annex 4).

f. The bidder must provide a demo of AR technology created by them,

either in the form of a gif, or a video. (to be sent through e-mail)

Earnest Money Deposit (EMD)/Bank Guarantee

All bidders will have to deposit an EMD/Bank Guarantee amounting to Rs

50,000/-Failure to comply with this condition will render the tender void

at the Bank's discretion. EMD/Bank Guarantee of the successful bidder

(L1) will be retained by the Bank as Security Deposit till the successful

bidder furnishes a Performance Bank Guarantee. EMD/Bank Guarantee will

be forfeited if the successful bidder fails to execute the required

agreement with the Bank and take up the tendered work. EMD/Bank

Guarantee of the bidders whose bid are not accepted will be refunded

once the contract has been awarded. The EMD/Bank Guarantee amount

will not bear any interest.

5. Submission of Bids

a. The Tender shall be prepared in two parts viz. Technical Bid or Part I

containing terms, conditions, documents pertaining to eligibility and

technical evaluation; and Commercial bid or Part II only.

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b. The technical bid or Part I will comprise detailed information along

with documents required to evidence the fulfilment of eligibility

criteria and for technical evaluation (Annex 3). Part I of the bid will be

evaluated for 100 marks.

c. Bidder has to submit attached Copy of Commercial Bid format with

list of tentative hardware, software, licenses and other headings with

no price quotations along with Technical Bid form.

d. Please note that prices should not be indicated in Part I- Technical

Bid. Part I- Technical bid to be submitted along with Earnest Money

Deposit/Bank Guarantee [Details in Annex 5].

e. The bid will be rejected if the price is mentioned even by oversight in

the Part –I Technical Bid.

f. Commercial Bid or Part II will contain the commercial part of the bid.

Commercial Bid (Annex 6,7) shall contain price of all charges

including all creative costs, production costs, etc. Applicable taxes

will be paid at actuals and should therefore, be excluded from the

commercial bid).

Contents of the two Envelopes (Checklist):

The envelope for technical bid contains following documents-

• Certificate of incorporation.

• Last three years’ audited balance sheet and profit and loss statements.

• Bid Application-cum-undertaking – Annex 1

• Bidder information – Annex 2 along with self-declaration mentioning

experience in AR technology

• Technical evaluation response sheet along with supporting documents –

Annex 3

• 02 Clients’ certificate - Annex 4

• Earnest Money Deposit – Annex 5

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• Demo of AR technology created by them, either in the form of a gif, or a

video. (to be sent through e-mail)

• Copy of Commercial Bid format with list of tentative hardware, software,

licenses and other headings with no price quotations.

The envelope for commercial bid contains following:

• Commercial Bid form – Annex 6

• Commercial Bid as per format–Annex 7

The two parts should be sent in two separate sealed envelopes clearly

indicating on the envelopes as (Part I – Technical Bid) and (Part II –

Commercial Bid). Both the envelopes (Technical Bid & Commercial Bid) shall

be submitted by the bidder in a single sealed envelope super scribed as

“Tender/application for selection of agency for Augmented Reality

Project of The RBI Museum, Kolkata” and addressed to The Principal

Adviser, Reserve Bank of India, Department of Communication, Central

Office, 12th Floor, Central Office Building, Shahid Bhagat Singh Marg,

Mumbai – 400001 latest June 20, 2018 by 2.30 pm.

Instructions

a. Tenders received by fax or email or any manner other than specified

above will not be accepted and will be summarily rejected. No

correspondence will be entertained on this matter.

b. The full name, postal address, e-mail address and telefax / telephone

number of the tenderer shall be written on the bottom left corner of

the sealed envelope. Insertions, post scripts, additions and

alterations shall not be valid unless confirmed by the tenderers

signature.

c. All copies of the tenders should be complete in all respects with all

attachments / enclosures / annexure. Incomplete forms or without

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proper documentary evidence etc. (as advised) will be out-rightly and

summarily rejected by the Bank.

d. Before submitting the tender, the bidders may go through carefully

the terms and conditions specified herein, on which the work will be

awarded by the Bank.

e. The Bidders may satisfy themselves as to the eligibility and other

criteria prescribed therein. It may also be noted that the terms and

conditions specified herein are indicative in nature and the same shall

not restrain the Bank from imposing or requiring the Bidder to agree

upon such further or other terms and conditions at the time of

executing the agreement with the successful Bidder, or to alter,

modify or omit the terms and conditions contained herein, as are

considered necessary for the due and proper execution of the work

being awarded under this Tender.

f. The tenderer should sign and affix his/his agency’s stamp on each

page of the tender document and all the Annexes.

Precautions while filling up tender

a. Tenders to be filled in hand - The tender form must be filled in

English or Hindi and all entries must be made by hand and written in

indelible ink. If any of the documents is missing or unsigned, the

tender may be considered invalid by the Bank at its discretion.

b. Rates should be quoted both in figures and words in columns

specified. Erasures and alterations in the tender document (Part I)

must be authenticated under full signatures of the bidders. No

erasures, alterations, overwriting in Commercial Bid (Part II) will be

accepted and will make the bid liable for rejection.

c. Failure to comply with either of these conditions will render the

tender void at the Bank's option. No advice whatsoever, especially on

change in rate specifications after opening of Part II of the tender,

will be entertained.

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6. Bid Evaluation Process

I. Examination of documents

Eligibility criteria

a. At this stage, the Reserve Bank will examine the bids to determine

whether they are complete, if the required information has been

provided as outlined in the bid document, the documents have been

properly signed, and if the bids are generally in order.

b. The Reserve Bank will first scrutinize the documents requisitioned

and listed in Annex 2 and 3 of this document to determine the

eligibility of the bidders to participate further in the tendering

process. Eligibility and compliance to all the forms and annexes would

be the first level of evaluation.

c. Bids not accompanied by all the required documents may be

summarily rejected. Undertaking for subsequent submission of any of

the eligibility documents will not be entertained. However, the Reserve

Bank reserves the right to seek fresh set of documents or seek

clarifications on the already submitted documents.

d. The Reserve Bank may waive any minor infirmity, non-conformity or

irregularity in a bid that does not constitute a material deviation

provided such waiver does not prejudice or affect the relative ranking

of any bidder.

e. If a bid is not substantially responsive, it will be rejected by the

Reserve Bank at this stage itself, and the bidder may not be allowed to

make it responsive subsequently by correction of the non-conformity.

f. The Reserve Bank may, if required, interact with customer references

submitted by the bidder.

g. The application of only those bidders who fulfil the eligibility criteria

will be taken up for further scrutiny.

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II. Technical Evaluation

The technical evaluation will be for 100 marks:

a. Part I of the Technical evaluation will be based on the criteria and

score given in the Scoring Matrix [Annexure 3](50 marks)

b. Since time is of essence in the contract, the time required by the

bidder to deliver the project would constitute Part II of the

evaluation (50 marks), wherein, the bidder requiring minimum time

will score the maximum marks.

The time required for completing the contract, as quoted by the

bidder will be taken as ‘T’ (in weeks).

The Technical marks of proposals will be computed as follows:

Technical marks(TM) = 50 x 𝑴𝑴𝒊𝒊𝒏𝒏 (𝑩𝑩𝒊𝒊𝒅𝒅𝒅𝒅𝒆𝒆𝒓𝒓 Time1…n

) (in weeks) Bidder Time (in weeks)

The bidder shall give a declaration (as mentioned in Annex 1) to

deliver the project as committed in the RFP.

c. The total of the marks scored in the scoring matrix (part I - 50

marks), time required to deliver the project (part II - 50 marks) (total

100) will be considered as the technical score of the bidder.

d. Technical bids will carry 70% weight in the overall scoring.

e. Technical score will be arrived at by using the following formula:

𝑻𝑻𝒆𝒆𝒄𝒄𝒉𝒉𝒏𝒏𝒊𝒊𝒄𝒄𝒂𝒂𝒍𝒍 𝑺𝑺𝒄𝒄𝒐𝒐𝒓𝒓𝒆𝒆 = 𝑩𝑩𝒊𝒊𝒅𝒅𝒅𝒅𝒆𝒆𝒓𝒓 𝑻𝑻𝒆𝒆𝒄𝒄𝒉𝒉𝒏𝒏𝒊𝒊𝒄𝒄𝒂𝒂𝒍𝒍 𝑺𝑺𝒄𝒄𝒐𝒐𝒓𝒓𝒆𝒆 x 70

𝑴𝑴𝒂𝒂𝒙𝒙 (𝑩𝑩𝒊𝒊𝒅𝒅𝒅𝒅𝒆𝒆𝒓𝒓 𝑻𝑻𝒆𝒆𝒄𝒄𝒉𝒉𝒏𝒏𝒊𝒊𝒄𝒄𝒂𝒂𝒍𝒍 𝑺𝑺𝒄𝒄𝒐𝒐𝒓𝒓𝒆𝒆𝟏𝟏..𝒏𝒏)

III. Opening and Evaluation of Commercial Bids:

a. Commercial bids of only the technically qualified (scoring minimum

70% in technical evaluation) short-listed bidders will be opened and

evaluated.

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b. Commercial bid (Annex 6/7) shall contain the price of all the charges

including production, storyboard, creation of multimedia, procuring

the necessary software & hardware, installation and delivery of the

complete app (including integration of the app with the existing

server and network) and other cost such as insurance, custom duties,

levies, cess, transportation, installation, incidental expenses, cost of

creation of multimedia, AMC and all other charges that may be levied,

imposed, charged or incurred. (applicable taxes will be paid at

actuals and therefore, should be excluded from the commercial bid).

c. For commercial evaluation, total price as quoted by the bidder in the

commercial bid furnished as per Annex 6 shall be considered.

d. Bidders shall not make any changes in the commercial bid after it is

submitted.

e. No payment other than the costs mentioned in the bid furnished in

Annex 6 shall be made to the selected vendor.

f. The commercials will carry 30% weightage in the overall score.

g. The commercial score will be arrived using following formula:

𝑪𝑪𝒐𝒐𝒎𝒎𝒎𝒎𝒆𝒆𝒓𝒓𝒄𝒄𝒊𝒊𝒂𝒂𝒍𝒍 𝑺𝑺𝒄𝒄𝒐𝒐𝒓𝒓e = 𝑴𝑴𝒊𝒊𝒏𝒏 (𝑩𝑩𝒊𝒊𝒅𝒅𝒅𝒅𝒆𝒆𝒓𝒓 𝑪𝑪𝒐𝒐𝒎𝒎𝒎𝒎𝒆𝒆𝒓𝒓𝒄𝒄𝒊𝒊𝒂𝒂𝒍𝒍1…n) X 30

𝑩𝑩𝒊𝒊𝒅𝒅𝒅𝒅𝒆𝒆𝒓𝒓’s 𝑪𝑪𝒐𝒐𝒎𝒎𝒎𝒎𝒆𝒆𝒓𝒓𝒄𝒄𝒊𝒊𝒂𝒂𝒍𝒍

h. Errors - Where there is a discrepancy between the amounts in figures

and in words, the amount in words shall be taken into account.

i. Commercial bids should not have any alteration or overwriting. If any

column in the commercial bid is found to be blank and not filled with

any amount then it shall be considered as zero and the same will have

to be offered to the Reserve Bank free of charge. The calculation

arrived by the Reserve Bank will be final and will be binding on the

bidders.

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IV. Final Scoring

Techno-commercial evaluation of the bidders will be carried out with the

following formula to complete the selection process:

𝑩𝑩𝒊𝒊𝒅𝒅𝒅𝒅𝒆𝒆𝒓𝒓 𝑺𝑺𝒄𝒄𝒐𝒐𝒓𝒓𝒆𝒆=𝑻𝑻𝒆𝒆𝒄𝒄𝒉𝒉𝒏𝒏𝒊𝒊𝒄𝒄𝒂𝒂𝒍𝒍 𝑺𝑺𝒄𝒄𝒐𝒐𝒓𝒓𝒆𝒆 + 𝑪𝑪𝒐𝒐𝒎𝒎𝒎𝒎𝒆𝒆𝒓𝒓𝒄𝒄𝒊𝒊𝒂𝒂𝒍𝒍 Score

V. Scoring Methodology for Video Presentation

a. The Bidder is required to provide a demonstration of their

storytelling in the video in the desired format (AR, 3D visuals etc.)

b. During the presentation, the RBI may seek explanations on various

technical and other aspects.

c. The Bidder is expected to share its past experience of

implementing high value projects and clients it has worked for.

d. The cost for set up for the walkthrough will be borne by the

Bidder. The RBI will not bear the expenses incidental to

conducting the presentation by the Bidder and his team.

e. Additionally the RBI team will verify the overall features of the

presentation and record the observations.

f. The RBI will not release any structured questionnaires for this

process.

g. The RBI at its discretion may reject the proposal of the Bidder

without giving any reason whatsoever, if in the RBI’s opinion, the

Bidder could not present or demonstrate the proposed solution as

described in the proposal.

VI. Successful Bidders:

Bidder with the highest score will be declared successful. In case of a tie

of Total Score between two or more bidders, the Bid with higher

technical score would be chosen as the successful Bidder. In case of

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non-acceptance of the offer, it will be given to next successful Bidder

and so on.

RBI may call for any clarifications / additional particulars required, if any,

on the minimum eligibility criteria / technical / commercial bids

submitted. The Bidder has to submit the clarifications / additional

particulars in writing within 2 working days. The Bidder’s offer may be

disqualified, if the clarifications / additional particulars sought are not

submitted within the specified date and time.

Commercial bid valuation shall be considered as below in case of any

kind of discrepancy:

• If there is a discrepancy between words and figures, the amount in

words shall prevail,

• If there is discrepancy between unit price and total price, the unit

price shall prevail,

• If there is a discrepancy in the total, the correct total shall be

arrived at by RBI

In case the Bidder does not accept the correction of the errors as stated

above, the bid will be rejected.

7. Terms and Conditions

i) Intellectual Property Rights

a. The Reserve Bank will have the right to use the creatives, once prepared

and approved, at a later stage, with or without changes, in any form and

through any medium and through any vendor as it finds necessary. The

selected bidder shall, therefore, create and vest all the Intellectual

Property Rights in perpetuity and on an umbrella basis for the video

created by it for the Reserve Bank.

b. The selected bidder will ensure that there is no violation of Intellectual

Property Rights or any other law in force while designing the video

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(including copy, pictures, etc) and will also indemnify the Reserve Bank

against any claim by or liability against any third party as the case may

be. The selected bidder shall, at its own cost and expenses, defend and

indemnify the Reserve Bank against all third-party claims including those

of infringement of Intellectual Property Rights, including patent,

trademark, copyright, trade secret or industrial design rights, arising

from the use of products or any part thereof in India or internationally.

The selected bidder shall expeditiously meet any such claims and shall

have full rights to defend itself therefrom. If the Reserve Bank is

required to pay compensation to a third party resulting from such

infringement, the vendor shall fully reimburse the Reserve Bank therefor,

including all expenses and court and legal fees.

c. The vendor shall also be liable to indemnify the Reserve Bank, at its own

cost and expenses, against all losses/damages, which the Reserve Bank

may suffer on account of violation by the vendor of any or all

national/international trade laws, norms, standards, procedures, etc.

d. Bidders have to submit an undertaking indemnifying the Reserve Bank.

ii) Performance Bank Guarantee (PBG)

The successful bidder shall deposit (PBG) Performance Bank Guarantee

of 10% of contract value. The PBG shall be valid till defect liability period

(1 year from the date of completion of work) which will be counted from

the actual date of completion of work. The PBG deposited by the

successful bidder shall be liable to be forfeited /appropriated in the

event of unsatisfactory performance of the Bidder and / or loss/ damage

if any sustained by the Bank on account of failure of the bidder to

complete the project or negligence of the bidder or in the event of

breach of the terms and conditions of the agreement.

20

iii) Taxes and Duties:

a. All taxes at the time of release of payments, shall be deducted at

source as per the prevailing rates.

b. Commercial bid submitted by the bidders shall exclude taxes.

c. The benefits realised by the bidder subsequent to the payment made

by the Reserve Bank due to lower rates of taxes, duties, charges and

levies or any error on the part of the Reserve Bank shall be passed on

by the bidder to the Reserve Bank.

iii) Force Majeure

Neither party shall be responsible for any failure to perform due to

unforeseen circumstances or due to causes beyond the defaulting

party’s control even after exertion of best of efforts to prevent such

failure, which may include but not be limited to, acts of God, war, riots,

embargoes, strikes, lockouts, acts of any government authority, delay in

obtaining licenses or rejection of application under the statutes, fire or

floods.

iv) Settlement of dispute by Arbitration

Any claims, dispute and or difference (including a dispute regarding the

existence, validity or termination of this Agreement) arising out of, or

relating to this contract including interpretation of its terms will be

resolved through joint discussion of the authorized representatives of

the concerned parties. However, if the disputes are not resolved by the

discussions as aforesaid, then the disputes will be referred to a sole

Arbitrator to be appointed by the Regional Director, Reserve Bank of

India, Mumbai. In case the vendor does not agree to such appointment,

both the parties will appoint one Arbitrator and each Arbitrators then

will appoint the Presiding Arbitrator. The award of the Arbitrator/panel

of Arbitrators shall be final and binding on both the parties. The

Arbitration and Conciliation Act, 1996 shall be applicable. The venue of

21

arbitration shall be Mumbai. Further all disputes, difference or claim, if

any, shall be deemed to have arisen at Mumbai and only courts in

Mumbai shall have jurisdiction to determine the same.

v) Sexual Harassment of women at work place

Guidelines of Sexual Harassment Act 2013:

The empanelled vendor shall be solely responsible for full compliance

with the provisions of “the Sexual Harassment of Women at Workplace

(Prevention, Prohibition and Redressal) Act, 2013” AND FOR EDUCATING

IT’S EMPLOYEES ABOUT THE SAME. In case of any complaint of sexual

harassment within the premises of the Bank IS RECEIVED AGAINST THE

EMPLOYEE OF THE VENDOR OR THE BANK THE SAME WILL BE REFERRED

TO THE Internal Complaints Committee OF THE RBI/RBI Museum

constituted under the said Act.

The vendor shall be responsible to pay any monetary compensation to

the victim in case the incident involves the employees of the Vendor, for

instance any monetary relief to Bank's employee, if sexual Violence by

the employee of the Vendor is proved.

The vendor shall provide a complete and updated list of its employees

who are deployed within the Bank's premises

vi) Other conditions

a. Punctuality and quality of service will be the essence of the

agreement.

b. Penalty clause: For deficiency in services and inconvenience caused to

the Bank and/or to those for whom Bank directs to provide services,

penalty upto 25% of the estimated bill for the relevant instance will be

imposed.

22

8. Annexures

Annex 1- Application - cum – Undertaking Application - cum - Undertaking

Date: To The Principal Adviser, Reserve Bank of India, Department of Communication, Central Office, 12th Floor, Central Office Building, Shahid Bhagat Singh Marg, Mumbai – 400001 Madam, Re: RFP No. RBI/RFP/2017-18/ dated……, 2018 for Request for Proposal for

Selection of Vendor for Augmented Reality Project of Reserve Bank of India’s

Museum.

While submitting this bid, we undertake that:

1. I/We undertake that I have carefully studied all the terms and conditions and

understood the parameters of the proposed work of the Reserve Bank of India

and shall abide by them.

2. We agree that the rates / quotes, terms and conditions furnished in this RFP

are for the Reserve Bank of India. Prices have been quoted in INR. The prices in

the bid have not been disclosed and will not be disclosed to any other bidder

of this RFP.

3. We have not induced nor attempted to induce any other bidder to submit or

not submit a bid for restricting competition.

4. We undertake to complete the contract in the time frame as given by me in

Annex 3. We understand that in the case that we are not able to complete the

job in the time frame as declared by us, the Reserve Bank may impose a

23

penalty or invoke our Performance Guarantee, if it deems fit to do so. The

decision of the Reserve Bank in such a case would be final and binding on us.

5. I/We further undertake that the information/data/particulars given in the

RFP, including the time stated by me to complete the contract, is true and

correct in all respect. We also accept that in the event of any information /

data / particulars are found to be incorrect, the Reserve Bank of India will have

the right to disqualify /blacklist us and forfeit our EMD.

6. I/We confirm that our agency/ organisation is not blacklisted in any manner

whatsoever by Central / State Government or any regulatory body in the

preceding three years.

7. If our offer is accepted, we undertake to start the work under the scope

immediately after receipt of your order.

8. We also note that the Reserve Bank of India reserves the right to cancel the

order and order cancellation clause as per terms and condition would be

applicable.

9. We understand that for delays not attributable to us or on account of

uncontrollable circumstances, penalties will not be levied and that the decision

of the Reserve Bank of India will be final and binding on us.

10. We agree to abide by this offer till 90 days from the last date stipulated by

the Reserve Bank of India for submission of bid, and our offer shall remain

binding upon us and may be accepted by the Reserve Bank of India any time

before the expiry of that period. Until a formal contract is prepared and

executed with the selected bidder, this offer will be binding on us.

11. We undertake to ensure that there will be no violation of Intellectual

Property Rights or any other law in force while designing the video (including

copy, pictures, etc.)

12. We undertake to comply with the terms and conditions of this bid

document.

13. We understand that the Reserve Bank of India may reject any or all of the

offers without assigning any reason whatsoever.

24

Yours sincerely,

Authorised Signature [In full and initials]:

Name and Title of Signatory:

Name of Company/Firm:

Address

25

Annex 2- Bidder Information (Attach a separate sheet wherever required.)

Particulars Details to be filled in by the tenderer

1 Name of the Agency/Organization

2 a) Type of organization – (whether Proprietorship / Partnership / Pvt. Ltd /

Ltd Company).

(b) Date of establishment

(c) Details of Registration (Firm, Company etc.), Registering Authority, Date,

Number etc. (not applicable in the case of a sole proprietorship). Please

enclose relevant documents in support of the same.

3 Name of the proprietor / partner / directors of organization with designation

4 Regd. Office/ Business Address of the organization along with Telephone

No, Mobile No, Fax No and e-mail.

Name of the authorized official and his/her telephone number. Please enclose

relevant documents in support of the same

5 Work Experience – Details of work experience as per the requirement in

Eligibility Criteria supported by work orders, documents, and certificates. The

details along with documentary evidence of previous experience, if any, or

government / semi-government / public sector under-takings / banks MNCs

should also be given.

6 Name and address of the clients along with full details.

7 Whether the tenderer has a minimum annual business turnover of Rs. *****

each during the last three commercial years Supporting documents should be

enclosed in proof of their turnover for previous three commercial years viz.

(audited commercial statements and Tax returns for the previous three

commercial years)

8 Income Tax Returns of last thee Commercial years Please submit a copy.

9 Whether registered with Labour Department under the Contract Labour (R &

A) act, 1970 and Contract Labour (Regulation and Abolition) Central Rules,

1971. If yes, Indicate the date of registration. Please submit a copy of

certificate/registration.

26

10 Name and address of the bankers. Please enclose a certificate from the

banker regarding commercial standing.

11 The bank Account (IFSC Code and Account Number) where payments would

be received by the organization.

12 Client Feedback

13 Firm’s Incorporation documents

14 Copy of the PAN and Aadhaar 7

15 Service Tax Registration/GST Registration

16 Following details has to be submitted for proposed solution by Bidder:

Criteria Parameter Respon

se(Yes/

No/Part

ial)

Remarks

Functional The solution will be

able to provide 3D AR

show

The software and

content generation tool

shall have a user

interface that can be

learned by non-

software literate

personnel

The device shall

provide the industry

standard field of vision

in both directions

(vertical and horizontal)

where AR content can

27

be displayed

The device shall be able

to auto adjust

brightness from a full

ambient light condition,

to a dark condition, and

vice versa.

1. System

• Operation System

• Version of Operation System

2. Runtime

• Solution Framework (Java, Dot Net etc.)

• Server Details

3. Server Configuration

• Kiosk

• Content

4. Hardware Details

Weight

Dimensions

CPU

RAM

HDD

Graphics

Speakers

Interface

28

Motherboard

Operating System

PC Power Adapter

Touch Points

Type

Brightness

Viewing Angle

Contrast

Backlight tube life

Operating Temperature

Response Time

Max Resolution

Dot Pitch

17 Any other document/s

The Bank reserves the right to call the proof/verify the furnished information.

SIGNATURE OF TENDERER

SEAL

Date:

29

Annex 3- Part I – Marks for Video (to be submitted in a CD)

S. No Particulars Maximum

Marks

1 A scratch video of 2 minutes on the gold

mining and refining process

50

Part II - Time required for completing the contract, taken as ‘T’ (in weeks)

I will take ____ weeks to complete the contract.

The Technical marks of proposals will be computed as follows:

Technical marks(TM) = 50 x 𝑴𝑴𝒊𝒊𝒏𝒏 (𝑩𝑩𝒊𝒊𝒅𝒅𝒅𝒅𝒆𝒆𝒓𝒓 Time1…n

) (in weeks) Bidder Time (in weeks)

The bidder will give a declaration (as mentioned in Annex 1) to deliver the

project as committed in the RFP.

30

Annex 4-Client’s Certificate Regarding Performance of Agency

Name & address of the Client

Details of contract executed by Shri /M/s

1 Particulars of contract

2 Contract /Agreement No. and date

3 Agreement amount

4 Date of commencement of contract

5 Details of compensation levied for delay/ deficiency in service (indicate

amount) if any

6 Name and address of the authority for whom works done. 7 Comments on

the capabilities of the service provider.

a) Technical proficiency Outstanding/Very Good/

b) Commercial soundness Outstanding/Very Good/

c) Mobilization of manpower Outstanding/Very Good/

d) General behavior Outstanding/Very Good/

Note: All columns should be filled in properly countersigned.

31

Annex 5 - Earnest Money Deposit/Bank Guarantee To The Regional Director,

Reserve Bank of India,

Museum Cell,

Mumbai

Re: RFP No. RBI/RFP/2017-18/ dated ….., 2018 for Request for Proposal for Selection of agency for Augmented Reality Project of Reserve Bank of India’s Museum. WHEREAS The Reserve Bank of India (RBI) , having its Central Office at Shahid

Bhagat Singh Marg, Mumbai has invited RFPs for selection of agency for the

Augmented Reality Project of the Reserve Bank of India’s Museum.

1. It is one of the terms of invitation of RFPs that the bidder shall furnish Bank

Guarantee for a sum of Rs 50,000/- (Rupees Fifty thousand only) as Earnest

Money Deposit.

2. M/s._____________________________________, (hereinafter called as Bidder),

who are our constituents intend to submit their RFP for the said work and have

requested us to furnish guarantee to the Reserve Bank of India in respect of

the said sum of Rs 50,000/- (Rupees Fifty thousand only)

NOW THIS GUARANTEE WITNESSETH

1. We, __________________________________ (bank) do hereby agree with and

undertake to the Reserve Bank of India, their successors, assigns that in the

event of the Reserve Bank of India coming to the conclusion that the Bidder

have not performed their obligations under the said conditions of the RFP or

have committed a breach thereof, which conclusion shall be binding on us as

well as the said bidder, we shall on demand by the Reserve Bank of India, pay

without demur to the Reserve Bank of India, a sum of rupees mentioned as

EMD i.e., Rs 50,000/- (Rupees Fifty thousand only) or any lower amount that

32

may be demanded by the Reserve Bank of India. Our guarantee shall be treated

as equivalent to the Earnest Money Deposit for the due performance of the

obligations of the bidder under the said conditions.

2. We also agree to undertake and confirm that the sum not exceeding the

EMD amount i.e., Rs 50,000/- (Rupees Fifty thousand only) as aforesaid shall

be paid by us without any demur or protest, merely on receipt of a demand

from the Reserve Bank of India by a notice in writing stating the amount is due

to them and we shall not ask for any further proof or evidence and the notice

in writing from the Reserve Bank of India shall be conclusive and binding on us

and the demand by the Reserve Bank of India by notice in writing shall not be

questioned by us in any respect or manner whatsoever. We undertake to pay

the amount claimed by the Reserve Bank of India within a period of one week

from the date of receipt of the notice as aforesaid.

3. We confirm that our obligation to the Reserve Bank of India under this

guarantee shall be independent of the agreement or agreements or other

understandings between the Reserve Bank of India and the bidder.

4. This guarantee shall not be revoked by us without prior consent in writing

of the Reserve Bank of India.

5. We hereby further agree that –

a) Any forbearance or commission on the part of the Reserve Bank of India in

enforcing the conditions of the said agreement or in compliance with any of

the terms and conditions stipulated in the said RFP and/or hereunder or

granting of any time or showing of any indulgence by the Reserve Bank of

India to the bidder or any other matters in connection therewith shall not

discharge us in any way our obligation under this guarantee. Our liability

under these presents shall not exceed the sum of Rs 50,000/- (Rupees Fifty

thousand only)

b) Our liability under this agreement shall not be affected by any infirmity or

irregularity on the part of our said constituents in RFP for the said work or

33

their obligations there under or by dissolution or change in the constitution of

our said constituents.

c) This guarantee shall remain in force up to 1 year from the last date of

submission of bid i.e.__________________, 2018 provided that if so desired by

the Reserve Bank of India, this guarantee shall be renewed for a further period

as may be indicated by them on the same terms and conditions as contained

herein.

d) Our liability under this presents will terminate unless these presents are

renewed as provided herein above on the day when our said constituents

comply with their obligations, as to which certificate in writing by the Reserve

Bank of India alone is the conclusive proof whichever date is later. Unless a

demand by a notice in writing is made by Reserve Bank of India within six

months from that date or any extended period, all the rights of the Reserve

Bank of India against us under this guarantee shall be forfeited and shall be

released and discharged from all our obligations and liabilities hereunder.

Yours’ faithfully,

For and on behalf of

____________________________

Authorized official (Company Seal)

(NB: This guarantee will require stamp duty as applicable in the State, where it is executed and shall be signed by the official whose signature and authority shall be verified).

34

Annex 6 -Commercial bid form Part II of the Bid Document (to be submitted in a separate envelope, and will be opened only if the bidder qualifies in the technical bid and interview)

Commercial Bid Form (To be included in Commercial Bid Envelope)

Date:

To

The Reserve Bank of India

Mumbai

Dear Sir,

PART – II (COMMERCIAL BID ONLY) (Rates in Rupees) Quotation for

Augmented Reality Project of Reserve Bank of India’s Museum.

Re: RFP No. …..RBI/RFP/2017-2018/ dated …….. , 2018 for Request for

Proposal for Selection of agency Augmented Reality Project of Reserve Bank of

India’s Museum.

With reference to your Proposal for Selection of agency Augmented Reality

Project of Reserve Bank of India’s Museum, we have carefully studied its scope

of work and deliverables and based on these we submit our best price for

carrying out the desired scope of work:

We, M/s……………………. the undersigned, offer to execute the assignment, in

accordance with your RFP Document.

Our best price for carrying out the abovementioned scope of work is ₹

……………………………………………………………………. (in

words…………………………………………………………………………………) [Total

Amount, excluding taxes– to be filled by the Bidder].

AFFIRMATION We affirm that the total price given above represents the entire cost in

accordance with the RFP and is inclusive of all costs including production,

35

storyboard, creation of multimedia, procuring the necessary software &

hardware, installation and delivery of the complete app (including integration

of the app with the existing server and network), insurance, custom, duties,

levies, cess, transportation, installation, incidental expenses, cost of creation

of multimedia, AMC and all other charges that may be levied, imposed,

charged or incurred and no claim will be made on account of any increase in

expenses to be incurred to complete this project for the entire contract period.

We agree to abide by the bid and the rates quoted therein up to the period

prescribed in the bid (in weeks) which shall remain binding on us. Until a

formal contract is prepared and executed, this Bid, together with your written

acceptance thereof and your notification of award, shall constitute a binding

contract between us.

We undertake that, in competing for (and, if the award is made to us, in

executing) the above contract, we will strictly observe the laws against fraud

and corruption in force in India.

We have complied with all the terms and conditions of the RFP. We understand

that you are not bound to accept the lowest or any bid you may receive.

Dated this…………………… Day of………………………..2018.

(Signature)

(Name) (In the capacity of)

Duly authorised to sign bid for and on behalf of

36

Annex 7 -Commercial bid format

The Bidder is required to prepare the Financial Proposal in a separate

envelope. The Financial Proposal must provide a cost breakdown. Provide

separate figures for each functional grouping or category. The format shown

below is suggested for use as a guide in preparing the Financial Proposal.

(On letterhead of the Bidder)

Sr

No

Details Amount in INR Applicable

Taxes

1 Project Cost (A)

Includes all cost related to the

implementation of AR solution including

Hardware infrastructure cost

1. Software License Cost

2. Customization, Development, Deployment

and implementation Cost

3. Training Cost

4. Any other Software costs

5. Any other cost not included above

Sub Total

(A)

______________

3 Warranty & Application Maintenance Cost (B)

1. On-Site support in the first year during 1

years Warranty period.

2. Off-Site support during AMC period for 3

years post Warranty period.

(1) ………….

(2) ………….x

37

Total Cost of Ownership in Figures & Words ( excluding Taxes)

_____________________________________________________________________________

_

_____________________________________________________________________________

_

The fees payable by RBI to Bidder shall be inclusive of all costs including

production, storyboard, creation of multimedia, procuring the necessary

software & hardware, installation and delivery of the complete app (including

integration of the app with the existing server and network) all costs such as

insurance, custom duties, levies, cess, transportation, installation, incidental

expenses, cost of creation of multimedia, AMC and all other charges that may

be levied, imposed, charged or incurred, excluding taxes only and RBI shall

pay the fees due under this RFP and subsequent agreement after deducting

any tax deductible at source (“TDS”), as applicable.

Authorised Signature

3

Sub Total

(B)

______________

5 Total Cost of Ownership (TCO) (A + B)